ZIPS Dry Cleaners Columbia

Damaged comforter and said they would reimburse me. They have since decided comforter is satisfactory and will not reimburse or have manager respond.
Zips on Little Patuxent Parkway damaged comforter when they cleaned it. They tried fixing multiple times and finally said they would reimburse me the cost. Filled out paperwork. About 2 weeks passed and no check. Went back in and was told "check was in the mail". Two weeks later still no check. Went back and was told they think comforter is in acceptable condition. Not only did I disagree, I had already purchased a new comforter. Multiple emails to the Corp office have gone unanswered. Called location back today and was told they had donated my comforter because it had been over 60 days Even though they were well aware of the dispute! DO NOT do nusinesss with this location. Very unethical and dishonest!

In May this Zips completly ruined my *** Trench coat which had a black collar.They gave it to me without telling me! I returned it.
When I returned my damaged trench coat and told them I had pointed the black collar and asked would it be okay to dry clean the young lady told me it would not be a problem. When picked it up I was not told it was damaged and that the black coloring had bled all over. When I took it out I saw all the damage and I returned on May 19 it-I told them I had inquired about the black on the light color garment and they knew the story. I thought I would be reimbursed right away because they agreed (Candi) that the coat was
damaged badly. I came back the following week a nd filled out a claim, since then I asked to give the value - I told them $150. I have been told they would refund me completely in June, in July and now that they had mailed my check. I have been patient but I am being lied to. U never filed a claim before but I never expected to be treated do poorly now that I have.

White slacks were damaged beyond repair on 6/12/2018. A claim form was submitted; no payment has been received after 60 days.
Prepaid $2.29 by credit card for white, lined Ann Taylor slacks to be dry cleaned on 6/12/2018. Went to pick up slacks around June 20th, only to discover that a black, ash like substance had stained the entire garment from the waist to the hem. Employee offered to have it re-cleaned, which I reluctantly agreed to. The stains didn't come out, at which point I asked to speak with a manager. Darnell came out to speak with me and asked for consent to redo the cleaning, which I declined. I requested payment for my damaged pants that could never be worn again. I completed a claim form and was told it could take up to 30 days for claim processing and payment by check. On July 12th, I called to get a status update and was told (again by Darnell) a special chemical treatment was ordered to treat my pants. The pants were supposed to be ready July 13th. I am very angry about this part of the process, as I did not consent to that nor was I made aware that was a possibility. He seemed to care somewhat about the inconvenience of the whole situation and agreed to inspect the slacks before I returned to the store, at my request. On July 13th, I received a voicemail that the chemical treatment did not work and the claims process would continue.

I called again on the morning of August 20th and spoke with a female manager (not Candy) who knew nothing about the situation and agreed to call me in the afternoon when the area manager Ronnie was supposed to have been in the store. No call has been received, so I stopped by the cleaners today and got nowhere.

Nobody at this store seems to care that I brought the garment in because I planned to wear it and have had to go through the summer without it. In 3 weeks, it will be 90 days since I entrusted my garment to the care of these delinquent people who really don't care. People shouldn't be treated like this.

damaged and missing items
I took my husbands dress shirts in or dry cleaning. all shirts were stained with brown spot on the front of each shirt. they re-clean the shirts and the shirts had additional stains. one this day I dropped off 2 pair of boots for cleaning and another shirt to be re-cleaned due to same stains. On the 3rd time of pick up, they said my shirts were missing along with the additional shirt I had given then to re-clean. they also informed me that my boots had been lost as well. at this time, they had me fill out a claim for the shirts and boots as it had also been over 3 months from the original day I drop my items off to be cleaned. The issue had still not been resolved and I spoke to the store owner (Andy). I explained to him what was going on and that I had been dealing with the managers (Ronnie and Candy) who have been disingenuous through this process.
the owner said he would research the issue that same day day and cal me back. He did not call, therefore I had to call him again. he said he would reimburse me for the items and would be at the store the next week, Thursday March 15 to issue a check for the items lost. I went to the store to pick up the check and the manager (Ronnie) said he had no knowledge of a check and that the owner was in PA. He called the owner (Andy) at that time and said that Andy would call me the next morning. I responded by saying has been 3 months and nothing has been resolved and if this is not resolved by the end of the day, I would be filing a complaint with the Revdex.com and-or filing at small claims court. I called and left a message for the owner (Andy) and stated the same thing. It is now (Friday March 20) I have heard nothing.
the store owes me$92 per shirt (11 shirts) as well as $180 for each
pair of boots including the cost I already paid for the cleaning ($69.98 Boots) ($22.98 shirts)
Total =$1464.96
this total

I had a quilt cleaned at the Columbia Zips. When I got the quilt back, it had shrunk approximately 5 inches and the batting had been pulled free.
Zips cleaned the quilt in April 2017 and I picked it up on 19 April 2017. I left the quilt in the bag provided by Zips until October 2017 when I changed over to my winter bedding. At that time I saw that the quilt had shrunk when it was cleaned and the cleaning had torn the batting free so that it was in clumps throughout the quilt. I brought it back to the Zips on October 26, 2017 and Masani, the Zips manager took the quilt and said "to give her a week to take care of it." It has been 5 weeks and I have not heard from Zips. I called Zips twice since. The first time Masani asked for more time. My second call was not returned. Zips still has the damaged quilt.

Zips stained my husband trousers and also ran the colours on my dress. they asked I submit receipts for the clothes which I did and they declined it
I dropped off my clothes at ZIPS Columbia on 12th May 2017 and after pickup on 16th May 2017 discovered my clothes were damaged after dry cleaning services: a dress and my pair of trousers. I returned back to Zips columbia on 17th May and was told to fill a claim form. I informed the zips manager that my clothes were purchased outside usa and hence I will have a bit of delay to find the receipts. I nevertheless filed the claim form and received a call from Zips manager on 19th May 2017 to submit purchase receipts for my clothes.
I was asked to fill a claim form and submit receipts of purchase. I submitted the receipts to Zips Manager by end of May 2017 and she took photocopy of the receipts and advised that I will receive the cheques to my claims within 3-4weeks.

Failing to hear from Zips by 15th July 2017, I visited the office to enquire. Suprisingly the manager there said she she was not sure the receipts were received. I was shocked to hear this and realised that zips was playing a game at my expense. I then sent a notification of complaint to zips email address and also sent a certified mail of complaint to zips office.
Zips till date has retained my clothes in their office.

I received a mail from Zips on 28th July 2017 saying they declined to pay my calim for the following reasons:
1. That the receipts do not match the clothes
2. the currency is not in usa funds
3. zips does not cover fabric discolouring or fading
4. the paperwork has not been submitted in the required time.

I am very dissappointed that Zips Columbia does not feel responsibility to damaged services done to clients clothings.