Zoe Lev Jewelry

I previously had such a good experience with them but I recently sent my necklace back after I broke it ( my fault) I sent them a 20.5 inch necklace and they sent me back a 24 inch necklace (included photos to show the difference, even included one from right before I sent the necklace to them) When I sent an email stating that the necklace length was noticeably different they stated that because of "stretching wear and tear" was why the necklace is now 24. My confusion came from not understanding how a necklace can stretch while not being worn but instead was in their care. Instead of them admitting that they made a mistake they let me know that I could send it back and pay the $30 plus shipping. I don't understand how you can send a necklace in at one length and receive it back at another but it's the customers fault. I have referred so many friends to them and it is disappointing to have to end being a customer like this.

This has to be the worst company I have ever purchased from. Everything from the quality of their products to the way they handled my transaction. This stuff is garbage and they will not accept the return. Just like all of the other poor reviews. Read their BBB reviews and it is the same. Tons of upset customers feel that they have been scammed. This is a Karma thing. When you operate a business with no morals, eventually you will not have a business.

I placed an order with Zoe Lev on Black Friday for two 6 mm gold bead bracelets priced at $100 each (but with the discount I got $50 of my order). The package was delivered via UPS December 3rd. The problem is when I opened the package the white jewelry boxes where the bracelets should have been being completely empty. I basically received a package with two empty boxes inside and no bracelets. When I reached out to Zoe Lev they were not helpful and refused to do anything to help. The only thing they would respond with was to tell me to just file a claim with UPS. My problem is UPS did their job, they delivered the package, they don't know what contents were in the box when it shipped. For all they know, Zoe Lev is just sending out empty boxes and making people just file claims with UPS. I have reached out to Zoe Lev via multiple emails and I have tried to call their basically nonexistent customer service phone number only to be emailed saying they would not be calling me back. At this point in time, they will not return any of my emails and are really taking the “go [censored] yourself” approach. At this point, I just want my money reimbursed. Not handling their business seems to be the way this “company” operates.

Order was place and then, I change my mind and emailed to cancel order within a 24 hr window per company policy. Order was still shipped.
An order for earrings was placed with *** on June 26th. I immediately regretted placing the order and sent several emails the following day (in the 24 hr window per the customer policy) to cancel the order. An email was sent back on Sunday morning. Instead of canceling per my request, I was offered an additional discount. I replied back the following day saying, like I originally stated, that I wanted the item canceled, not an additional discount. Meanwhile, the order shipped. *** is now stating that their jewelry is "hand made and on demand" , something I also question, and I will be changed an 8% restocking fee. The item is unworn, and is not personalized. The company dishonestly stalled the cancelation request so that they could ship the item, and is now falsely claiming that their jewelry is made to order and "will have to be disassembled once received", which is not accurate and dishonest too since the item shipped very quickly indicating that it is not specially made. I'm asking for a full refund, not to be charged the return shipping and the "disassembly fee" , and for the company to no longer make false claims about their jewelry to justify a "disassembly fee"

I ordered a custom necklace from Zoe Lev. I did not receive a confirmation email and did not receive the product. When I looked up the tracking number (which I did get confirmation it shipped) it said the product was returned because of an incorrect address. I went to the post office immediately and they researched it and said it came to my post office however an email address was displayed on the order not mailing address. That was on March 6, 2020. I contacted Zoe Lev repeatedly and they have corresponded saying that they will not return my money or make another necklace because they did not receive it back. They said they send email's to ensure that the consumer checks the address however I never received an email. When I told them this and asked them to check on their end they never responded. I spent $328.50 and am unable to get a refund or the product. I have never in my life had this problem before.Doesn't someone check the address? On the website they state the following:

We will not be responsible for inaccurate shipping information entered at checkout, inaccurate method, any delay caused in transit, and any delivery issues once the item has been marked as 'Delivered'.
THIS ITEM WAS NEVER DELIVERED. We are in the midst of a pandemic. My husband has not worked for a month and probably will not for another 2 months. I can do a lot with my refund or I would like my product. This is unfair and very unprofessional.
Product_Or_Service: initial necklace
Order_Number: XXXXX

Extremely unhappy with the quality of my item, and their refund policy is not clearly displayed during the purchase process. They refuse to refund me.
On March 14th 2020, I ordered a 14kt yellow gold beaded bracelet for $248. I received my item on March 23rd at 8pm. Upon opening my package, I was incredibly disappointed with the quality of the bracelet; they use a plastic/elastic string to hold together real gold. I e-mailed them immediately at 9pm to process a refund, as I questioned to longevity of my expensive item. I received an e-mail back from *** at 7:30am on March 24th stating that "due to the nature of this order, made to order, it's final sales per our policy online". I replied back at 9:30am to dispute their arguments, but did not hear a reply. I e-mailed the business on March 26th to follow up on my refund, and to which they replied that I will still not be refunded.

I'm not sure if it applies to online retailers, but I paid tax in CA. California Civil Code section 1723 states that businesses "shall conspicuously display that policy either on signs posted at each cash register and sales counter, at each public entrance, on tags attached to each item sold under that policy, or on the retail seller's order forms, if any." *** refund policy is NOT clearly displayed during the purchase process. No where on the beaded bracelet website does it say "made to order," and no where on their website does it say that "all sales are final". No where on their website does it say that this is a "personalized item" either.

Zoe *** designer. Propriator *** - on Etsy. Signet ring's gold colour vanished after two days. Was not given warning - wasted $70.
So I purchased a signet gold plated ring from Zoe ***/shop owned by *** The first ring I sent back because the initials were squeezed in & illegible. I asked for a refund - the owner would not comply. The second ring, although cheaper, though I didn't receive the difference in price, was better regarding the lettering but the gold colour wore off in two days. I was given no warning about the ring getting wet - I did not get any soap on it. When I wrote to Zoe *** about this - only then did she tell me it should not be put in water etc etc because the colour would fade quickly. She also added that they would be happy to credit me with the money for this ring ($70) in exchange for a real gold one which would cost me approximately an extra $200 plus in price. I mentioned I think I should get a refund because a) I was not warned the colour would come off so quickly b) I have other plated jewelery from other places and the colour is still fine after two years of wear. There is no doubt in my mind that the colour of the ring should stay good for at least 2 years. No refund was mentioned - only that they would put the price of the ring towards my spending another $200 or so on another gold ring. I do not want a replacement at further cost - I want nothing to do with this firm again but I do think I should receive a refund for not only the bother I have had with this firm, but because what I purchased is a total waste of money. The ring has gone from a distinct gold colour to silver in two days. Not even cheaper rings I have in gold plate have changed colour in two years.

I purchased a product from the Zoe Lev website. The no refund policy was not clearly displayed during the purchase process and I was denied a refund.
On December 14, 2018 I purchased a 14k gold asymmetrical "initial" and bezel diamond necklace from the Zoe Lev website (www.zoelev.com) for $319.50. Upon receiving the necklace I realized it was much smaller than it appeared on the website. On Dec. 28th, I called to arrange for a return/refund and was told "All sales are final" due to the personalized nature of the product (it contained the initial "K"). After review of the website, and finding nothing that clearly states the "no refund" policy any where during purchase or checkout process, I sent an email to Zoe Lev stating my concern and requesting a refund. They denied my request stating that the "no refund" policy is listed on the website under a link at the bottom of the home page. I'm contacting you today in the hope that this can be resolved and a return/refund can be processed immediately. Considering this "no refund" policy is not clearly posted anywhere during the checkout process, no where on the order confirmation, not on the product itself and no where on the receipt....I believe I have a right to return the product for a full refund.

Necklace received following purchase from website did were not even close to the depicted size and quality of representative pictures on website.
I purchased a necklace from the website. The pictures of such necklace did not accurately represent the actual received. I contacted company via email who responded that all sales were final. I explained that the necklace I received looked nothing like the necklaces in the pictures on the website in terms of size and quality of what was depicted. Company totally misrepresented their product.