Zoomers RV of Indiana, LLC

Initial Business Response / [redacted] (1000, 6, 2015/12/18) */ Contact Name and Title: [redacted] Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @juno.com The Purchaser Purchased a Unit From Us ASISHe Purchased and Aftermarket Warranty that is Not Paying his Claims, He NEVER Returned the Unit to us to give us a Chance to Help Him with the ProblemsWe were never given a chance to make anything we could rightNow he Just Demanding MoneyNot Sure that this is FairThanks [redacted] OFFER: Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can't bring back a unit that is not road safe, (bad brakes) it had to be fixed localAfter meeting with staff going over AS IS and going over the punch listIt was pretty clear we could not bring it backI don't know how many times I was told that if we don't find anything wrong now while you are here we can't help you after you leave, you would have to pay our hourly rate if you bring it backI even signed a paper agreeing to that (punch out) Again to repeat the warranty is not paying since the items we filed for where broken when we bought it Even bigger then that is the fact he sold and allowed a 30,000+ pound RV off his lot that was not road safe (brakes), was not inspected like he said they do with all their units, It had [redacted] of damage to the mechanical parts of the RV and did not bother to tell me about itThis does not included Dash AC which does not work as well and about [redacted] worth of non warranty items that need to be replaced so farHow is that fair? Thanks [redacted] Final Business Response / [redacted] (4000, 41, 2016/02/08) */ Contact Name and Title: Mike [redacted] Please send address where I can send a check Thanks [redacted] OFFER: Final Consumer Response / [redacted] 67, 2016/04/06) */ The Email to [redacted] worked, Tammy on staff contacted me and sent me a check for the agreed amountMy lesson in this is no matter what before you buy used get an independent inspection of said RV You can close this Revdex.com report

Initial Business Response / [redacted] (1000, 13, 2016/08/17) */ This Customer Purchased a Used Motor Home from UsThey signed a Purchase AgreementThey Paid a [redacted] Deposit and Requested that We Install All New Tires on this Unit that already had good tires on itWe Took their Deposit and Had the New Tires InstalledThey Came back in Week and Said that they had decided to not purchase the unitAfter Agreeing to purchase, sign a purchase agreement, we ran their credit, got them approved and took their depositNot sure what they expect us to refund?? Thanks Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not get us approved, we went through our own bankThe tires had tread but were the original tires that everyone knows is unsafe to driveWe gave them a week to make the numerous repairs needed before we took possessionRepairs hadnt even been started when we got there even though they knew when we were going to pick it upAfter waiting a full day they still were not completed and they could not get leveling jacks to workThey would not warranty the unit and we were afraid to take possession of itWe were told by [redacted] the owner, that he would refund deposit once RV soldIt sold and he refused to take our calls or refund the moneySurely, as a supposed business man, his word should mean somethingWe will accept nothing short of what he promised us [redacted] got his money out of the RV so there's no reason he can't return our money Final Consumer Response / [redacted] (2000, 19, 2016/08/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are glad that [redacted] finally honored his word after having to contact the Revdex.com, attorney general, dispute with our card company and threat of law suit Final Business Response / [redacted] (4000, 17, 2016/08/29) */ I Refunded Their [redacted] Even though I Don't Believe I Should have Thanks ***

Initial Business Response / [redacted] (1000, 9, 2017/06/27) */ Contact Name and Title: [redacted] Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @juno.com We gave this hitch to this customer for FREE and refunded his original money to him by Check sent FedEx over night which he has receivedThanks Initial Consumer Rebuttal / [redacted] (3000, 14, 2017/07/20) */ We received the check of [redacted] it did not include reimbursement of [redacted] for the taxes they collected A copy of the bill of sale was sent to Ms [redacted] previously, showing where this was paid with purchase of camper Requesting the remainder [redacted] be sent to us immediately Thank you [redacted]

Initial Business Response /* (1000, 13, 2016/08/17) */
This Customer Purchased a Used Motor Home from Us. They signed a Purchase Agreement.. They Paid a [redacted] Deposit and Requested that We Install All New Tires on this Unit that already had good tires on it.. We Took their Deposit and Had the New...

Tires Installed.. They Came back in 1 Week and Said that they had decided to not purchase the unit. After Agreeing to purchase, sign a purchase agreement, we ran their credit, got them approved and took their deposit.. Not sure what they expect us to refund?? Thanks
Initial Consumer Rebuttal /* (3000, 15, 2016/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not get us approved, we went through our own bank. The tires had tread but were the original 2003 tires that everyone knows is unsafe to drive. We gave them a week to make the numerous repairs needed before we took possession. Repairs hadnt even been started when we got there even though they knew when we were going to pick it up. After waiting a full day they still were not completed and they could not get leveling jacks to work. They would not warranty the unit and we were afraid to take possession of it. We were told by [redacted] the owner, that he would refund deposit once RV sold. It sold and he refused to take our calls or refund the money. Surely, as a supposed business man, his word should mean something. We will accept nothing short of what he promised us. [redacted] got his money out of the RV so there's no reason he can't return our money.
Final Consumer Response /* (2000, 19, 2016/08/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are glad that [redacted] finally honored his word after having to contact the Revdex.com, attorney general, dispute with our card company and threat of law suit.
Final Business Response /* (4000, 17, 2016/08/29) */
I Refunded Their [redacted] Even though I Don't Believe I Should have..
Thanks [redacted]

Initial Business Response /* (1000, 9, 2017/06/27) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@juno.com
We gave this hitch to this customer for FREE...
and refunded his original money to him by Check sent
FedEx over night which he...

has received. Thanks
Initial Consumer Rebuttal /* (3000, 14, 2017/07/20) */
We received the check of [redacted] it did not include reimbursement of [redacted] for the taxes they collected.
A copy of the bill of sale was sent to Ms. [redacted] previously, showing where this was paid with purchase of camper.
Requesting the remainder [redacted] be sent to us immediately.
Thank you.
[redacted]

Initial Business Response /* (1000, 8, 2015/07/16) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@juno.com
We have a copy of the title it was lost in the mail as they sometimes but seldom do.. We have applied for a New One
Title and it...

should be here any day. We have been in constant contact with this buyer. And he not being very reasonable.
We have done everything in our power to get the title to him and resolve the issue. The top clearance lights where not working all the other Operating Running Lights where operating just like they should. We negotiated money off for the clearance lights not working. He had an option to stay the night and we could have fixed them in the morning. But he chose not to.. Thanks Mike
OFFER:
Initial Consumer Rebuttal /* (3000, 12, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not accept this response! Well I do partially accept the response. Only after I had to make contact with Zoomers did they attempt to get the title work completed as admitted by Michelle, the owners wife. They had 27 days to get the title work completed but apparantly chose not to do anything until I called.
In regards to the Clearance lights, the entire rear of the coach's clearance lights were not working, and three of the five clearance lights on the fromt were not working. Additionally, two of the clearance lights were not working on the side of the coach. I also discovered that the right front turn signal did not have a socket in the light housing, which of course means that the right turn signal was not working properly.
Mike thinks that I am being unreasonable! Not only did we have the safety issue with the clearance lights, but the only keys that were given to us upon delivery of the vehicle were (1) ignition key, and two keys that fit the hood for some locks that were replaced. I did make a complaint at the time and there were additional keys made from the ones that were initially given to me. There was NO basement door keys, there were no entry door keys, and there were no fuel door keys or water door keys given to me. I did call back to the dealership and asked that they provide those missing keys. Still waiting for those keys to be delivered!! By the way, after spending many hours on the internet and the phone I was able to acquire all of the neccessary keys.
Beyond this, on our trip home, which was by the way 120 miles, one of the basement doors would come up and act like a wing driving dow the highway. Apparantly this dealership did not have the foresight to at least take one of the door latches off another door to assure that none of the basement doors would fly up while driving. By the way I had to replace 10 basement door latches on the coach! There are other things that we have discovered since taking posession of the coach but I also realize that this coach was delivered "as is" with no warranty, but this is rediculous for a dealership to put a vehicle on the road in this condition. I'm being unreasonable? I don't think so!! To date I have spent over $1000.00 additional dollars to make right some of the problems with the coach as delivered. The most of those dollars were to replace the four 6 volt deep cycle batteries that the dealership removed from the coach and replaced with two 12 volt deep cycle batteries, which by the way were not new by any stretch of the imagination. Possibly the owner, Mike, might want to check out what his service department is up to!
Ok enough venting - sorry but I am just plain upset at the treatment that we received.
Final Business Response /* (4000, 14, 2015/07/17) */
Contact Name and Title: Mike [redacted]
I have already responded to this.
Thanks
OFFER:
Final Consumer Response /* (2000, 18, 2015/07/20) */
Hi [redacted],
While not all of the issues I have against Zoomers have been addressed, the major one has been addressed and that is the title situation. I was informed that they somehow lost the original title and they had to request a new title from Tennessee where the unit was originally registered. I did receive a call from them two days ago and they stated that they should have the necessary paperwork to me in a week. I hope so since it has now been almost 7 weeks since we purchased the unit.
[redacted] IN.

Initial Business Response /* (1000, 5, 2016/10/04) */
Mr [redacted] financed the RV he purchased so any refund he might get returned will go to the lender. Mr [redacted] did. It pay for the warranty he is canceling. Again it was financed. If the Loan for the unit he purchased has been paid off when need...

documentation stating that. Without Mr [redacted]'s Signature I can't cancel the warranty. The first time Mr [redacted] came into actually sign the cancellation request was yesterday 10/3.. The cancellation request has been sent to the warranty company when they send any refund check it will be forwarded to the lien holder.

Initial Business Response /* (1000, 6, 2015/12/18) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@juno.com
The Purchaser Purchased a Unit From Us ASIS. He Purchased and Aftermarket Warranty that is Not Paying his Claims, He NEVER...

Returned the Unit to us to give us a Chance to Help Him with the Problems.. We were never given a chance to make anything we could right.. Now he Just Demanding Money.. Not Sure that this is Fair. Thanks [redacted]
OFFER:
Initial Consumer Rebuttal /* (3000, 8, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't bring back a unit that is not road safe, (bad brakes) it had to be fixed local. After meeting with staff going over AS IS and going over the punch list. It was pretty clear we could not bring it back. I don't know how many times I was told that if we don't find anything wrong now while you are here we can't help you after you leave, you would have to pay our hourly rate if you bring it back. I even signed a paper agreeing to that (punch out).
Again to repeat the warranty is not paying since the items we filed for where broken when we bought it.
Even bigger then that is the fact he sold and allowed a 30,000+ pound RV off his lot that was not road safe (brakes), was not inspected like he said they do with all their units, It had [redacted] of damage to the mechanical parts of the RV and did not bother to tell me about it. This does not included Dash AC which does not work as well and about [redacted] worth of non warranty items that need to be replaced so far. How is that fair?
Thanks [redacted]
Final Business Response /* (4000, 41, 2016/02/08) */
Contact Name and Title: Mike [redacted]
Please send address where I can send a check.
Thanks [redacted]
OFFER:
Final Consumer Response /[redacted] 67, 2016/04/06) */
The Email to [redacted] worked, Tammy on staff contacted me and sent me a check for the agreed amount. My lesson in this is no matter what before you buy used get an independent inspection of said RV.
You can close this Revdex.com report.

Initial Business Response /* (1000, 5, 2016/05/03) */
All Deposits are Non Refundable. Clearly stated before deposit was sent. I held a [redacted] RV for more the 7 days for this person and missed mutilple sales. It will not be refunded. Thanks
Initial Consumer Rebuttal /* (3000, 7, 2016/05/03)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I was Not told the deposit was not refundable. I have all of the documentation through text. In my documentation it does not say the deposit is Not refundable. This is just a way they keep people's money and not provide anything for it. We trusted this dealership to do the right thing and they still refuse to. I am not in thee habit of wiring strangers money but they gave me no reason to believe they were dishonest.
Final Business Response /* (4000, 9, 2016/05/04) */
All deposits are non refundable. What is the point of a deposit?? I held in his name a [redacted] RV for more then 7 days.. Not sure what the issue is..