Review: Where do I start I brought a lap top for my granddaughter had it ship to her college in [redacted] Sept one month later she calls and said the processer when out I call zoomusa and told them about this problem the told me to email them to get a abm number I never got it I paid two hundred and fifty one dollars for a piece of junk every time I call I talk to a guy name [redacted] I ask him to send me a box so I could return it for repair or refund not answer I alway get a voice mail ?? I see this company got a f on your website so I am asking fo a refund for this piece of junk that a college student cannot. Use they claim the the product comes from [redacted] total 251.42Desired Settlement: Refund-check. Order number is [redacted]
Review: I had received a damaged product and I have tried contacting Zoomusa on returning the item but there isn't any response from them and this has been ongoing for a month now.Desired Settlement: The outcome I desire is a full refund of the product.
Business
Response:
we are a fulfilment company, for this particular return policy is repair or exchange only no retuns for buyers remorse. if and when we recive a request for a rma form for a repair or replacment it is emailed to customer providing we recvie that request within 30 days of order, in this case we dont see a rma request.
we understand at times customers accidently may email the wrong email address or may have spoken to the respective merchant that we fulfil for other then us. so we do leave room for error if customer expains, we then escalate to level 2 for a resolution.
Review: I purchased a refurbished dell laptop from Zoomusa in Jan. I paid someone to connect it for me. I had ordered a windows 7 but they sent me a windows xp. I cannot get online, have talked to them, they told me to call my internet provider, which I did 3 times, and they told me the problem was in the computer. These people are giving me the runaround. Also the battery was dead when I got it. They wont take it back.Desired Settlement: I will send it back if they will pay to return it. They said it might get lost in the warehouse.
Business
Response:
attached please see screenshot of order. it clearly states order was for a Dell Laptop with Windows XP pro installed. Our technicians determined that there is a wireless card installed and is connceted (additionally prior to shipping unit does connect to our inghouse wireless). however it seems there is a issue connected to customers ISP or customers wireless router. which we cannot service as it is not our equiptment. Regarding batteries on refurbished laptops. although batteries typically hold a decent charge. Since the battery is not new and it is considered a perishable item. the battery is asis and it is not covered under the standard warranty. Since Customer Service is important to us, we did offer customer to upgrade to windows 7 and would be glad to check on the wireless and make sure it connects to our inhouse wireless providing customer pays shipping and handling. we tried our best customer didnot respond to us in a timely fashion.at this point we would still be willing to assist customer, however we would need customer to pay shipping and handling. If customer is still interested customer should simply email us with their order number and a breif expalination and we will gladly assist customer to the best of our ability.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for your timely reply
In response to the message from zoomusa, I looked at the attachment that stated I purchased a windows xp. I have never agreed to this for one thing. Then they said the problem was with my router, or my internet provider. I called my internet provider 3 times, and they said the problem was in the computer.
I e-mailed them today about returning the faulty computer, but they blocked me, and will not answer their phone.
I purchased the laptop thru [redacted], (they charged my credit card), I called them first on Feb. [redacted], they put me on hold and never came back, I called again and got someone in India.
I am at a loss as what to do next.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]
Business
Response:
we are a fulfilment company we need to abide by our agreements and return policies of the respective parties. we do not charge a customer credit card or refund we are simply a fulfiller of a order and need to abide by the respective companies rules and policies. we beleive we went beyond our duty to assist.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have returned my laptop at a cost of $65 to zoomusa. They received it Tuesday. I do not want another computer from this company. [redacted] charged my credit card, I have been in contact with Visa, and right now it is in litigation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,
Purchased a laptop for niece for Christmas. Laptop does not see and or charge battery, dvd player not working properly and laptop slow.
I highly recommend never buying anything from these people.
The stuff they sell is junk and they will not stand behind product.
Review: A Dell d610 laptop was purchased for me through a Sears vendor which was ZoomUSA. The laptop arrived and I immediately downloaded antivirus as directed. The laptop was okay. It required 130 windows updates, I did that. Then the laptop began to run slowly. It would not connect to my wireless hotspot which caused me to spend 4 hours on the phone with Dell and my hotspot provider.
We were able to get the computer to connect to the hotspot - then it began to go haywire. Antivirus won't work. DVD won't work. Can not upgrade from Windows xp because there is not enough memory. I called a computer repair person and it will take over $300.00 to get the computer upgraded, I was advised to get my $154.49 back. There is no Microsoft office suite installed as advetised (another brand I've never head of), the keyboard doesn't work well, not at all what was advertised, especially since support for Windows xp expires April **, 2014 and there will be no more updates for this computer.
I emailed ZoomUSA and got an automated response that I would be contacted in 24-48 hours. It has now been past that time. I tried phone - no answer. I contacted Sears Customer Service - same for them - unable to contact ZoomUSA.
This company seems to be fraudulet.Desired Settlement: I want to return the computer to ZoomUSA and get a full refund of $154.49.
Review: I purchased a Dell Latitude D820 Intel Core 2 Duo DVD/CDRW 15 WideScreen LCD Windows 7 Pro (refurbished) off of the [redacted] website. The laptop was purchased for my children. I thought I would by an older more sturdy laptop that can withstand some abuse and pay a little less for the item. I should have spent more and got new. I received the item in the mail and opened it and turned it on.. I instantly knew that there were problems. The item looked nice, but the laptop had no sound and was giving the blue screen of death. I later learned that I was unable to view videos and log into the shopping websites to purchase items. I contacted the company and learned that I could only exchange the item and not receive full payment for the item.. The company was rude and acted like they did not want to listen to my concern. I feel that I was mislead when I purchased this item. I was never informed of the exchange only policy, when viewing the description of the product it was never brought up by the [redacted] website that there would be no returns. Please help me. I made a terrible mistake and I don't want others doing so. I feel [redacted] is partly responsible for misleading their customers. I did not know that a credible company would do business with a company like this.
Here is the item description....
[redacted]Desired Settlement: I would like to get a refund on this product. I am concerned that I am getting a product that may put my identity at risk. The computer has software on it that limits viewing of videos, what other software does this computer have on it. I am also concerned that I was mislead because I was not informed in the description of the product that ZOOMUSA will not refund your money if you are unsatisfied with their product. [redacted] should be concerned with who they are doing business with.....
Business
Response:
we setup a RMA to have the unit replaced. Return Policy is stated within [redacted] marketplace.we apologize for the trouble, our reps try their best to accomdate customers as best they can, within vendors policies.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I believe the description of the item was misleading. The return policy was not mentioned on the description of the item. when you click on the return policy underneath the item description you are forwarded to the [redacted] return policy and not the Zoom USA return policy. To view the return policy for Zoom USA you must click on the company name and then on the right side of the screen in small print you can click on the company return policy. When I received the item in the mail it contained the computer and two sheets of paper. The two sheets contained the return policy for the item and did not even contain the company name and how to contact them for issues. I had to use a search engine to locate the Zoom USA address and phone number. This company is misleading their customers on purpose hoping that individuals do to take the time to dig for their information and hope they get frustrated and just pay for the junk they are selling. Why must they send paperwork that does not include their business address and contact information if they are wanting to work with their customers. I can send a copy of the two sheets of paper that were sent to me if requested.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
as per the vendors return policy, we will only process a repair or a replacment. it is indicated no returns for laptop sku's or software. customer service is important to us but we need to follow the respective vendors policies.
Review: I purchased a computer from the Best Buy website on 10/**/2013. ZoomUSA was listed as a resaler of Best Buy, so I was to deal directly with them. The laptop I received had a large scratch on it that wasn't disclosed. I knew it was refurbished, so ok, no big deal. The problem was the power cord DID NOT work at all. I contacted ZoomUSA via email on 10/** and got a response on 11/* and through the course of emails lasting through 11/*, I was finally told no refunds only repair or exchange. Ok, so I got an RMA form and returned the computer at my cost. It was shown delivered on 11/**. I have been emailing since then and NO ONE will answer me. I've begged them and Best Buy for help and no response. So they have their product, my money and I lost on shipping it back. Absolutely horrible customer service. I just want a refund.Desired Settlement: I want a refund to the credit card I paid with.
Consumer
Response:
At this time, I have not been contacted by ZoomUSA regarding complaint ID [redacted].
Review: I purchased a laptop computer on 11/**/2014 in the amount of $148.99, which was supposed to be a Christmas gift for my mother. Upon receipt of the computer I find that the computer was defective; the computer does not respond, programs do not open. Bottom line is the computer does not work. The company guaranteed performance and upgrades: they lied. I took the computer to [redacted] Department store to return it two day after I received it. [redacted] told me that it was a third party purchase through [redacted] and they gave me the contact information for the company Zoom USA which was ###-###-####. I called the number they gave me another number ###-###-####. When I called that number they gave me an email address to respond to. I sent an email to them on 12/**/2014, they responded on 12/**/14, that they will respond within 24-48 hrs. I sent another email on 12/**/2014 for a refund, responded that they received my email and they would respond within 24-48 hours, they never responded until today when I called ###-###-####to find out what was going on. They finally sent me an email with one sentence, which reads: "Please note our [redacted] return policy is repair or exchange only. We can replace this unit for you." At this point I need a refund. I will be purchasing a computer in store for my mother to get her gift on time for Christmas. could you please obtain this refund for me, I am done dealing with this company, I am so very upset and disappointed. I have been a customer and a credit card holder of [redacted] for over 15years. Please find attached copy of email
Thank you [redacted] ###-###-####Desired Settlement: A refund ASAP
Review: Where do I start I brought a lap top for my granddaughter had it ship to her college in [redacted] Sept one month later she calls and said the processer when out I call zoomusa and told them about this problem the told me to email them to get a abm number I never got it I paid two hundred and fifty one dollars for a piece of junk every time I call I talk to a guy name [redacted] I ask him to send me a box so I could return it for repair or refund not answer I alway get a voice mail ?? I see this company got a f on your website so I am asking fo a refund for this piece of junk that a college student cannot. Use they claim the the product comes from [redacted] total 251.42Desired Settlement: Refund-check. Order number is [redacted]
Review: I had received a damaged product and I have tried contacting Zoomusa on returning the item but there isn't any response from them and this has been ongoing for a month now.Desired Settlement: The outcome I desire is a full refund of the product.
Business
Response:
we are a fulfilment company, for this particular return policy is repair or exchange only no retuns for buyers remorse. if and when we recive a request for a rma form for a repair or replacment it is emailed to customer providing we recvie that request within 30 days of order, in this case we dont see a rma request.
we understand at times customers accidently may email the wrong email address or may have spoken to the respective merchant that we fulfil for other then us. so we do leave room for error if customer expains, we then escalate to level 2 for a resolution.
Review: I purchased a refurbished dell laptop from Zoomusa in Jan. I paid someone to connect it for me. I had ordered a windows 7 but they sent me a windows xp. I cannot get online, have talked to them, they told me to call my internet provider, which I did 3 times, and they told me the problem was in the computer. These people are giving me the runaround. Also the battery was dead when I got it. They wont take it back.Desired Settlement: I will send it back if they will pay to return it. They said it might get lost in the warehouse.
Business
Response:
attached please see screenshot of order. it clearly states order was for a Dell Laptop with Windows XP pro installed. Our technicians determined that there is a wireless card installed and is connceted (additionally prior to shipping unit does connect to our inghouse wireless). however it seems there is a issue connected to customers ISP or customers wireless router. which we cannot service as it is not our equiptment. Regarding batteries on refurbished laptops. although batteries typically hold a decent charge. Since the battery is not new and it is considered a perishable item. the battery is asis and it is not covered under the standard warranty. Since Customer Service is important to us, we did offer customer to upgrade to windows 7 and would be glad to check on the wireless and make sure it connects to our inhouse wireless providing customer pays shipping and handling. we tried our best customer didnot respond to us in a timely fashion.at this point we would still be willing to assist customer, however we would need customer to pay shipping and handling. If customer is still interested customer should simply email us with their order number and a breif expalination and we will gladly assist customer to the best of our ability.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for your timely reply
In response to the message from zoomusa, I looked at the attachment that stated I purchased a windows xp. I have never agreed to this for one thing. Then they said the problem was with my router, or my internet provider. I called my internet provider 3 times, and they said the problem was in the computer.
I e-mailed them today about returning the faulty computer, but they blocked me, and will not answer their phone.
I purchased the laptop thru [redacted], (they charged my credit card), I called them first on Feb. [redacted], they put me on hold and never came back, I called again and got someone in India.
I am at a loss as what to do next.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]
Business
Response:
we are a fulfilment company we need to abide by our agreements and return policies of the respective parties. we do not charge a customer credit card or refund we are simply a fulfiller of a order and need to abide by the respective companies rules and policies. we beleive we went beyond our duty to assist.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have returned my laptop at a cost of $65 to zoomusa. They received it Tuesday. I do not want another computer from this company. [redacted] charged my credit card, I have been in contact with Visa, and right now it is in litigation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,
Purchased a laptop for niece for Christmas. Laptop does not see and or charge battery, dvd player not working properly and laptop slow.
I highly recommend never buying anything from these people.
The stuff they sell is junk and they will not stand behind product.
Review: A Dell d610 laptop was purchased for me through a Sears vendor which was ZoomUSA. The laptop arrived and I immediately downloaded antivirus as directed. The laptop was okay. It required 130 windows updates, I did that. Then the laptop began to run slowly. It would not connect to my wireless hotspot which caused me to spend 4 hours on the phone with Dell and my hotspot provider.
We were able to get the computer to connect to the hotspot - then it began to go haywire. Antivirus won't work. DVD won't work. Can not upgrade from Windows xp because there is not enough memory. I called a computer repair person and it will take over $300.00 to get the computer upgraded, I was advised to get my $154.49 back. There is no Microsoft office suite installed as advetised (another brand I've never head of), the keyboard doesn't work well, not at all what was advertised, especially since support for Windows xp expires April **, 2014 and there will be no more updates for this computer.
I emailed ZoomUSA and got an automated response that I would be contacted in 24-48 hours. It has now been past that time. I tried phone - no answer. I contacted Sears Customer Service - same for them - unable to contact ZoomUSA.
This company seems to be fraudulet.Desired Settlement: I want to return the computer to ZoomUSA and get a full refund of $154.49.
Review: I purchased a Dell Latitude D820 Intel Core 2 Duo DVD/CDRW 15 WideScreen LCD Windows 7 Pro (refurbished) off of the [redacted] website. The laptop was purchased for my children. I thought I would by an older more sturdy laptop that can withstand some abuse and pay a little less for the item. I should have spent more and got new. I received the item in the mail and opened it and turned it on.. I instantly knew that there were problems. The item looked nice, but the laptop had no sound and was giving the blue screen of death. I later learned that I was unable to view videos and log into the shopping websites to purchase items. I contacted the company and learned that I could only exchange the item and not receive full payment for the item.. The company was rude and acted like they did not want to listen to my concern. I feel that I was mislead when I purchased this item. I was never informed of the exchange only policy, when viewing the description of the product it was never brought up by the [redacted] website that there would be no returns. Please help me. I made a terrible mistake and I don't want others doing so. I feel [redacted] is partly responsible for misleading their customers. I did not know that a credible company would do business with a company like this.
Here is the item description....
[redacted]Desired Settlement: I would like to get a refund on this product. I am concerned that I am getting a product that may put my identity at risk. The computer has software on it that limits viewing of videos, what other software does this computer have on it. I am also concerned that I was mislead because I was not informed in the description of the product that ZOOMUSA will not refund your money if you are unsatisfied with their product. [redacted] should be concerned with who they are doing business with.....
Business
Response:
we setup a RMA to have the unit replaced. Return Policy is stated within [redacted] marketplace.we apologize for the trouble, our reps try their best to accomdate customers as best they can, within vendors policies.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I believe the description of the item was misleading. The return policy was not mentioned on the description of the item. when you click on the return policy underneath the item description you are forwarded to the [redacted] return policy and not the Zoom USA return policy. To view the return policy for Zoom USA you must click on the company name and then on the right side of the screen in small print you can click on the company return policy. When I received the item in the mail it contained the computer and two sheets of paper. The two sheets contained the return policy for the item and did not even contain the company name and how to contact them for issues. I had to use a search engine to locate the Zoom USA address and phone number. This company is misleading their customers on purpose hoping that individuals do to take the time to dig for their information and hope they get frustrated and just pay for the junk they are selling. Why must they send paperwork that does not include their business address and contact information if they are wanting to work with their customers. I can send a copy of the two sheets of paper that were sent to me if requested.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
as per the vendors return policy, we will only process a repair or a replacment. it is indicated no returns for laptop sku's or software. customer service is important to us but we need to follow the respective vendors policies.
Review: I purchased a computer from the Best Buy website on 10/**/2013. ZoomUSA was listed as a resaler of Best Buy, so I was to deal directly with them. The laptop I received had a large scratch on it that wasn't disclosed. I knew it was refurbished, so ok, no big deal. The problem was the power cord DID NOT work at all. I contacted ZoomUSA via email on 10/** and got a response on 11/* and through the course of emails lasting through 11/*, I was finally told no refunds only repair or exchange. Ok, so I got an RMA form and returned the computer at my cost. It was shown delivered on 11/**. I have been emailing since then and NO ONE will answer me. I've begged them and Best Buy for help and no response. So they have their product, my money and I lost on shipping it back. Absolutely horrible customer service. I just want a refund.Desired Settlement: I want a refund to the credit card I paid with.
Consumer
Response:
At this time, I have not been contacted by ZoomUSA regarding complaint ID [redacted].
Sincerely,
Review: I purchased a laptop computer on 11/**/2014 in the amount of $148.99, which was supposed to be a Christmas gift for my mother. Upon receipt of the computer I find that the computer was defective; the computer does not respond, programs do not open. Bottom line is the computer does not work. The company guaranteed performance and upgrades: they lied. I took the computer to [redacted] Department store to return it two day after I received it. [redacted] told me that it was a third party purchase through [redacted] and they gave me the contact information for the company Zoom USA which was ###-###-####. I called the number they gave me another number ###-###-####. When I called that number they gave me an email address to respond to. I sent an email to them on 12/**/2014, they responded on 12/**/14, that they will respond within 24-48 hrs. I sent another email on 12/**/2014 for a refund, responded that they received my email and they would respond within 24-48 hours, they never responded until today when I called ###-###-####to find out what was going on. They finally sent me an email with one sentence, which reads: "Please note our [redacted] return policy is repair or exchange only. We can replace this unit for you." At this point I need a refund. I will be purchasing a computer in store for my mother to get her gift on time for Christmas. could you please obtain this refund for me, I am done dealing with this company, I am so very upset and disappointed. I have been a customer and a credit card holder of [redacted] for over 15years. Please find attached copy of email
Thank you [redacted] ###-###-####Desired Settlement: A refund ASAP
Review: The person I bought the lap top for has passed away I sent another E-Mail letting them know my issue.
Our [redacted] return policy is no returns for buyers remorse.
From: [redacted] [mailto:[redacted]]
Sent: [redacted], December**, 2014 [redacted] To: [redacted] Subject: RMA Form
would like to return my order #[redacted] it is no longer needed. Can you please send me a attached E-Mail for the return form.
Thank You [redacted]Desired Settlement: I would like a refund from the company. I need a form from them to send it back