Zurixx, LLC

This is absolutely NOT a scamWe have an A+ rating with the Revdex.com for a reason and that's thousands and thousands of satisfied customersEvery business has complaints and customers that aren't 100% happy but we do our best to ensure that everyone is.I am unable to locate an account under the name of [redacted] Was there a partner involved that it could be under?

Can you please have Mrs [redacted] confirm what name her account is underI'm unable to locate it using her name

On 9/6/Ms [redacted] purchased a Real Estate Mentoring packageAt the time of purchase Ms [redacted] signed a contract agreeing to the cancellation/refund policyShe never attempted to cancel per the terms of the contractIn addition to her failure to cancel, Ms [redacted] utilized the servicesIf Ms [redacted] was so dissatisfied it begs the question of why we have never had a complaint from her in an entire year while utilizing our services.Due to the signed contract, failure to cancel per the terms of the contract and the fact that the services have been rendered, Ms [redacted] is not eligible for any type of refund

That is correctI will refund $ [redacted] and allow you to continueI will have someone reach out to you shortly

I am unable to locate ** in our systemIs there a partner on the account?

I would have no problem working out some sort of resolution with Mr [redacted] but we have previously received a complaint filed with his credit card companyOnce the complaint is filed we are required to respond accordingly and adhere to the decisions of the credit card companyWhile this complaint is open there can be no negotiations of a refund

Complaint: [redacted] I am rejecting this response because: A refund is how I want the matter resolved, however I will be waiting the next 3-business days (from August 3, the date the refund was processed) to make sure the refund is receivedIf I do receive it, then I will accept the business' response Sincerely, Jennifer [redacted] S***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They said they will honor my request of a full refund of my purchase if I accept their proposed resolution Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincer**y, [redacted] *** There have been many complaints made against Zurixx and these classesAs an example b**ow is information from a published article on October 26, by the Associated PressBuyers claim 'Flip or Flop' stars' classes misleadingPublished October 26, Associated Press For [redacted] , the free event seemed like a good way to learn how to flip homesAn online ad for the December gathering sported pictures of Tarek and Christina [redacted] M***, the stars of HGTV's "Flip or Flop" who buy rundown homes, renovate them, and try to sell them for a profit [redacted] watched "Flip or Flop" regularly, along with million other Americans, so he went.The [redacted] M***s, however, did not show upIn a prerecorded video, the couple told attendees that they were busy working and filming their showUndeterred, [redacted] paid $1,for three days of classes and $1,for real estate softwareBut the classes turned into a sales pitch to buy additional courses that cost thousands more, said [redacted] , a pastor and teacher from Havana, Florida"They weren't really teaching at all," he said.The Revdex.com office of StLouis has warned people about Success Path events in the city, citing the more than complaints it received about classes related to the companyThe U.SFederal Trade Commission, which aims to protect consumers against unfair or deceptive business practices, has received complaints about classes connected to Zurixx since 2013, according to documents reviewed by the APIn addition, in May, the Revdex.com office of StLouis warned people about Success Path events in the city, citing the more than complaints it received about classes related to the companyIt also seems that two of Zurixx’s owners have run into trouble with Utah regulators in the pastIt is difficult for me to understand how with all of these unhappy customers and documentation that you would not refund our moneyYou shut down one company and begin another under a new name but the same type of companyIf Zurixx's class "Success Path" was really helping people the way they say it does, then there would not be as many people unhappy with the program and filing complaintsI still stand behind my original complaint of misleading information and mistrust of information

Let's be clear on a couple of mattersMrs [redacted] 's financial situation is not the responsibility of Advanced Real Estate EducationWe did not force her to make ANY decisionsDonald Trump's issues have NOTHING to do with Advanced Real Estate EducationI will increase my offer $12,just to settle this but will not go any higher

Complaint: [redacted] I am rejecting this response because: I am unsatisfied with your response and am rejecting itI say your program is a scam because your presentation is a confidence game and it’s a quick way for you to make money in a short period of time, the definition of scam The only reason I paid for the 3-day seminar was because we were promised access to 100% financing, which is the BIGGEST issue to overcome in the flipping business I did not need days of the CONFIDENCE GAME, and that was all it was Lots of success stories to pump you upI was given a sheet with financing options on it, but the site was down at the time I tried to use it and I also goggled the financing site and it was not valid When I got the call to buy a program where I would have access to a mentor, I thought this might be exactly what we needed We were told we would have someone in our area, familiar with our market It was a TOTAL LIEBud M [redacted] was a very nice man, but he sat behind a desk and talked about the scripted subject for that call I watched a lot of videos and asked a lot of questions, but when it came to specific NC real estate questions, he did not know the answers “Google it” was the catch-all reply You could not just call your mentor, you had to email a person when then called you to schedule a callNot helpful at all I waited until my program was complete, or when my one year ended, I guess I was waiting to see if I would ever get another call from the people that took my money My husband is a disabled military veteran and together we wanted to have a go at this business and did not realize I could have paid $and just googled all the information If you have thousands of satisfied customers, you should not have a problem refunding my money and maybe requesting your satisfied customers write good reviews about your company because I could not find any and since you have all these You may offer guarantees with your programs but the stipulations are impossible to meet and there is too much fine print Sincerely, [redacted]

Ms [redacted] purchased a Platinum Real Estate package on 2/15/that inlcuded the following:Fast Start Day BootcampInvestor SummitMarketing CampFind the Money CampWealth Strategies CampOnline COursesOnline Resource CenterReal Estate Evaluation SoftwareBusiness Entity At the time of purchase Ms [redacted] signed a contract agreeing to the cancellation/refund policyMs [redacted] never attempted to cancel per the terms of the contractIn addition to Ms [redacted] never cancelling per the agreed upon terms, she utilized the services Ms [redacted] also states that we said Tarek and Christina would be at the eventNowhere on any of our marketing does it state the the [redacted] M***'s will be live and in person at any eventOur Marketing specifically refers to the training being conducted by the Success Path teamMs [redacted] also mentions fundingNever did we say that we would provide her fundingWe told her that we would assist her in FINDING the funding which is absolutely trueShe also mentions a MentorShe still has access to that MentorAlthough Ms [redacted] is not eligible for a refund, I will offer her a "Good Faith" gesture of $5,should she choose to accept

We have went ahead and refunded Mr [redacted] in the amount of $1,to settle this matterMr [redacted] will need to allow up to business days for the funds to reflect back in his account

Dear Sir/Madam: We have reviewed the request for transaction documentation of the above-referenced cardholder dated March 14, We respectfully request that the cardholder’s dispute be denied for the following reasons: The cardholder signed a written contract containing the terms and conditions of saleSee attached contract and signed credit card receiptThe cardholder authorized the charge of $19,to his Visa account ending in [redacted] on February 6, The cardholder received all of the materials set forth in the contractThe cardholder acknowledged receipt of all materials in writingPlease note that the paragraph directly above the cardholder’s signature states “I have received the physical materials referenced above ” The cardholder has had continual communication with our staff since the time of purchaseAttached are services utilized thus farThey are time & date stamped The cardholder signed contract contains the following regarding guarantees & representations policy“I acknowledge that the Company’s representatives stated that the testimonials shared at Company events are not typical and that my results will vary depending on my time, effort, resources and personal circumstancesThe only representations from the Company on which I have based my purchase decision are in writing and are contained in the Purchase Order.” The cardholder was fully aware at the time of purchase that the services were for educational purposes The cardholder’s contract contains a written return policyPer that provision, the cardholder had a three day period to cancelThe cardholder had received written training materials and access to online content at the time of purchase to review and determine whether or not to cancel their purchaseThe cardholders did not cancel within the three-day periodAll participants are given phone and email contact information, and are encouraged to be proactive in requesting help whenever they need it We highly encourage the cardholder to contact our customer service department to continue with their services Prior to this notification, there has been no indication from the cardholder that he did not authorize this charge to his account or that he believed the charge to be fraudulentWe highly encourage the cardholder to contact our customer service department at ###-###-#### should he have any further questions or concernsIn summary, the cardholder signed a written purchase agreement, received all of the materials and training referenced in the purchase agreement, and was charged the exact amount authorized in the purchase agreement The cardholder did not cancel their purchase within the written and agreed-upon timeframe, but availed themselves to the training and coachingThe cardholder’s contract has been fully performed according to the written terms of the contract and no refund is due and owingRegards, Resolutions Department

At the time of purchase the ***'s signed a contract agreeing to the cancellation/refund policyThey never attempted to cancel per the terms of the contractIn addition to them not cancelling, they attended the WorkshopThe ***'s are not eligible for a refund but I will make a "Good Faith" offer of $

We did receive notification from Amex that the dispute has been closedAmex closed the dispute in our favor meaning a refund of any type is not warranted

Complaint: [redacted] I am rejecting this response because:This response from Zurixx is unacceptable and as in stated previously, does not address any of the items listed in my initial electronic correspondence sent to their office (as attached) dated July 26, The “Settlement Agreement” is a Utah document and is not conforming with California law, this is illegal, and the non-disparage clause is not conforming in CaliforniaI am in California where Zurixx sold products and servicesTherefore, in conducting business in California, Zurixx is NOT following the laws of this state I have several documents that “guarantee” a money back refund if the product/service don’t provide results I was told on numerous occasions that this was not an issueAnd now, they are trying to say something different and give excuses as to why not?! Again, I am seeking full reimbursement of $36,I will pursue all other legal avenues necessary and exhaust to the full extent the law permits, to see that reimbursement is met Sincerely, [redacted]

You won't get any type of refund if we can't locate your accountDid you have a partner?

I am unable to refund 100% due to services being renderedI am willing to have Ms [redacted] work one on one with a coach or I will offer a refund of 50%

To Whom It May Concern,I have received the refundMy complaint has been dealt with accordingly, so we may close the complaint at this time.Thanks,Jennifer [redacted] S***