Zynga, Inc.

Initial Business Response /* (1000, 5, 2015/07/02) */
Requested for the claimant's UID/ZID and asked her to register the account to our support site for further assistanceEducated the claimant about the Support options.XXXXXX-XXXXXXXX CA

Zynga has provided the final resolution to the claimant's issue dated 6/4/Please refer to original case *** MG

Initial Business Response /* (1000, 5, 2015/11/10) */
We have requested additional information from the claimantResolution will be provided once the requested information is provided
XXXXXX-XXXXXXXX MHSC
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
Thank You, this case was
resolved quickly and to my satisfaction

Revdex.com NEW: Zynga has assisted the claimant regarding his/her issuesPlease refer to case # *** MG

Zynga has assisted the claimant regarding his issuePlease refer to case * *** * ***

Initial Business Response /* (1000, 5, 2015/12/25) */
Escalated our claimant's concern to *** and *** so that they can edit our player's profile attributes, so that he can contact our support againOnce this is done, I will send an update to our claimantXXXXXX-XXXXXXXX - ***
Initial
Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While the response was not "timely" Zynga eventually did restore my ability to access customer service according to an email they sentI have not had occasion/need to communicate with them since receiving that email hence cannot attest that my ability to access their customer service has actually been restored

Complaint: ***I am rejecting this response because:im not agree with zyngas problem solving, but what can I do?Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/05/14) */
Checked claimant's account and it shows that he was properly assisted by Customer Support and multiple
issues has been resolvedForwarded an email to our Studio to check if we can change the claimant's attributes so that claimant will be able
to contact us againDenied the request to credit the CoinsXXXXXX-XXXXXXXX **
Initial Consumer Rebuttal /* (3000, 8, 2015/05/17) */
This complaint was not solved as they statedI still have not gotten my premium services restored
Final Business Response /* (4000, 10, 2015/05/21) */
Educated the claimant's on how to fix loading/freezing issue and informed him that this is our final position about the missing Bonus Coins and we are unable to reinstate his premium support
Final Consumer Response /* (4200, 12, 2015/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The games are not fixed I have done what they have asked of me concerning the games and there so called educating me on how to fix these problems did not workThat is just there way of simply ignoring the problemIf they would read in the groups and see how many people have the same problem ( not just myself ) I think that maybe they would be inclined to address this matter correctlyAs far as my premium services go as to why they can't reinstate them makes no sense to me what so everIt is just out right ignoring there own policyI also have asked them for the gaming commission address that Zynga is affiliated with and still no responseAs far as I am concerned Zynga should be banned for ripping there customers off and the lack of concern when a problem with there games ariseThey simply don't careThey disregard there own policies as they see to benefit themselves and the consumer such as myself ( who has paid hard earned money )for the enjoyment of the game and these so called premium services to receive nothing but negative response from ZyngaThere is no way they will acknowledge that they are wrong and fix the problemsAll they want is your money ( not mine anymore )There is no help no wrong doing on there part and no middle ground for any compromiseI enjoy playing there games when working but as far as Zynga's integrity and honesty goes , in my opinion there is none

Initial Business Response /* (1000, 5, 2015/06/19) */
We have requested needed information from the claimant so we can provide proper resolution to his claimsXXXXXX-XXXXXXXX **
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
I do not accept the reply because all they did was email me and then reply days later saying the same exact thing they have been sayingExcept that I have iron clad proof they are ripping me off and other players
Final Business Response /* (4000, 9, 2015/06/24) */
We have already provided the final resolution to the claimant's issuePlease refer to original Revdex.com case XXXXXX-XXXXXXXX ***
Final Consumer Response /* (4200, 11, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The final resolution they "Sent" was a generated email telling me that again there is nothing wrong with what they are doing, so no, not acceptable

yes I am not accepting the responseI was told that they take in priority You cant tell me that not being able to play the game with all the issues I have and them not responding there has been no communication from them at all to me.Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because: I have contacted the support team for over a week to try and get this resolvedThey responded with a response telling they would no longer assist with
my accountI responded by letting her know that they were not doing me a favor by replacing the items that they removed that I either earned or purchasedI realized that I was missing nets and sand dollars that I had been earning through different eventsI never requested anything that I didn't earnThey never replaced the stamps that I had, I wasn't able to complete events because of my missing equipment or was I able to earn special livestock for not having the stamps to purchase themThey have terrible customer service, they don't want to replace items because that's how they make their moneyI still want the nets and sand dollars that I had already earned which were a lotSincerely,*** ***

Zynga has responded to the claimant dated 6/28/and was informed that all missing items due to rollback have been restoredPlease refer to original Revdex.com Case #*** AV

Complaint:***I am rejecting this response because:This company has done absolutely nothing to resolve any issue at all.Sincerely,Jeff ***

We have advised the claimant that we will be unable to grant the request for a refundWe have provided the link to our Terms of ServiceWe have also educated the player on how to contact support for future game play concerns. *** PB

Initial Business Response /* (1000, 5, 2015/06/10) */
Educate the claimant about some update that was rolled out in the game related to the "Here Comes the Bride" eventWe also completed tasks for the claimant and added keys to help her advance more on the said event
XXXXXX-XXXXXXXX **

Initial Business Response /* (1000, 5, 2015/09/12) */
We have informed the player regarding the Carnage featureWe also provided information about Terms of Service regarding the refund requestWe educated the player on how to reach customer support for future gameplay concernsXXXXXX-XXXXXXXX
**

Complaint: ***I am rejecting this response because: Zynga has since had further correspondence with me They have indicated that they are still investigating this case as they have at least message they thought was from me that most definitely I didn't send to them so I assume it was sent from the hacker who is still in control of my Facebook accountAlso I had requested the B.B.Bto pursue both Zynga and Facebook about this matter but it appears the B.B.Bhasn't done so in that I still haven't received any response whatsoever from Facebook therefore I will lodge a new complaint regarding FacebookThis matter has dragged on since the 1st of August which in my opinion is just far far too long.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I have not received any updates thus far!!!!!!!Sincerely,*** ***

Acknowledged claimant's feedbackAdvised claimant that the best way to contact our Farmville Customer Support Team is by clicking the 'Support Tab' on her gameProvided screenshots for referenceAsked claimant to send a screenshot if the issue persists so we can further investigate. ***
- RR

Zynga will continue to respond to the claimant via the new Revdex.com complaint casePlease refer to case # *** MG