[redacted]7/28/2016Dear [redacted],I received your notice of complaint on Monday, 7/25/16, and met with Greg Messner, my retail store manager later that day. He immediately called the customer and scheduled an appointment for Tuesday 8/2/16. We will be removing the stair runner to enable the repair of...
the complete riser. This was the earliest date that is convenient for the [redacted]'s. We will request a written confirmation of the completion of this work to the customer'ssatisfaction and I will send you a copy. Until then, Peter Messner President
[redacted]7/28/2016Dear [redacted],I received your notice of complaint on Monday, 7/25/16, and met with Greg Messner, my retail store manager later that day. He immediately called the customer and scheduled an appointment for Tuesday 8/2/16. We will be removing the stair runner to enable the repair of...
the complete riser. This was the earliest date that is convenient for the [redacted]'s. We will request a written confirmation of the completion of this work to the customer'ssatisfaction and I will send you a copy. Until then, Peter Messner President