Habib Company Wholesale Reviews (1)
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Habib Company Wholesale Rating
Description: Retail Stores, Sporting Goods - Wholesale & Manufacturers
Address: 7500 14th Ave.,#16, Sacramento, California, United States, 95820-3569
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habibimport.com
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Review: I received defective produccts from them and was told to ship them back. I told them I wanted a refund including the shipping cost. After they received them back they said they would not refund my money they would send out replacements and blamed me for the products being defective. 1/4 of my order was faded and no sellable. I cannot believe after 5 years of doing business with this company they are treating me this way. I will not do business with them ever again. They lost this business.
Product_Or_Service: Stone Cigarette Holders
Order_Number: XXXXX
Desired Settlement: DesiredSettlementID: Refund
I want a refund of $40.20 - It is there fault they sent out defective products I should not have to pay for their mistake.
Business
Response:
Initial Business Response
WE PROMPTLY REFUNDED YOU $31.50 FOR THE DAMAGED PRODUCTS THAT WE RECEIVED BACK. WE CAN NOT OFFER YOU THE AMOUNT OF SHIPPING COSTS. IF YOU HAD WANTED A REPLACEMENT WE WOULD HAVE SENT YOU OUT ONE NO CHARGE BUT UNFORTTUNATELY AS PER COMPANY POLICY WE ARE NOT RESPONSIBLE FOR SHIPPING. HAD YOU REQUESTED A CALL TAG WE COULD HAVE GIVEN YOU A SHIPPING LABEL WITH UPS AND THE SHIPPING WOULD HAVE BEEN NO CHARGE BUT BECAUSE YOU TOOK IT UPON YOURSELF TO SHIP THE MERCHANDISE BACK WITH THE CARRIER OF YOUR CHOICE, WE CAN NOT REFUND YOU THAT AMOUNT. THAT SAID, THE MERCHANDISE WE DID RECEIVE BACK FROM YOU DID HAPPEN TO BE MERCHANDISE THAT WE HAVE NOT HAD IN STOCK FOR YEARS. IT WAS FROM AN OLD SHIPMENT THAT HAD WEAR AND TEAR FROM NOT BEING TAKEN CARE OF AND JUST TO KEEP YOU AS A CUSTOMER WE DID LOOK PAST THAT AND STILL REFUND YOU FOR THE PRODUCT.
Final Consumer Response