Kentucky Bank

In July, multiple charges showed on my account from a company associated with my workplacePreviously this had occurred for a much smaller amount (dollars) and I tried to get my money back from the company, which never happenedInstead of being led in circles I went to my bank, Kentucky Bank, to dispute the charges so that I can avoid having to be led in circlesI was told I would receive the disputed funds in my bank account, then after a week was told that because the company was 'willing' to refund the charges that the bank would not let me dispute themSo I tried to go through the company that the charges went through.That was in August, I have been led in circles since thenI had gone to my bank in the first place in hopes that I could depend on themI am now out over dollars due to thisThe company refuses to either credit or refund the charges, and I have already been told by the bank that I HAVE to go through the companyAt this point, I am discouraged and refuse t