Key Recruiters Reviews (2)
Key Recruiters Rating
Address: Pod 7847 3390 Peachtree Rd NE, Atlanta, Georgia, United States, 30326-1157
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I am in receipt of your December 5, letter to the Erie Times NewsI am LegalCounsel of GateHouse Media, LLCthe ultimate parent of the publisher of the Erie TimesNewsWe certainly never want an unhappy subscriber and do regret that Mr*** isnot satisfied.The Premium Editions policy is
clearly set forth in the November 15, letter to allsubscribers, a copy of which is enclosed for your reviewDue to the high volume ofphone calls regarding this letter, we were unable to process all of the declinations in atimely manner, but they were all processed.Without admitting any liability or wrongdoing, in an effort to resolve this issue, we haveeliminated the change in expiration dates due to Premium Editions.We hope that this explanation will resolve the issue.Very truly yours,Norma *P***Legal Counsel
We apologize for the negative experienceAfter review of the account it was confirmed that the customer was not being charged for the premium editions once they had called and made the requestThe request took place on December 8, according to our call recordsThe customer would continue to
receive the product due to limitations with deliveryWe do offer online access to subscriber accountsThe site can be accessed by going to the bottom of GoErie.com under Your Account or directly to subscription.timesnews.comThis would show when transactions took place on the account and the dollar value of the transactionA refund check has been issued to the subscriber and will be mailed to the address that we have on fileThe check will be from Gatehouse Media