Mainstay Suites Airport Reviews (1)
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Mainstay Suites Airport Rating
Description: HOTELS
Address: 5080 Valley View Blvd NE, Roanoke, Washington, United States, 24012
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Review: On August 11 , 2014 I made a reservation on-line for this hotel. They sent me the confirmation and the cancellation policy!
The cancellation policy said "Cancellation Deadline: If you need to change or cancel this reservation, you may do so up until before hotel time. The reservation cannot be cancelled through email."
I made a call to cancel the October 23 and 24 reservation . They refunded the 24th but not the 23rd
When I called to cancel they said the policy was 24 hour notice and would not refund the money. The reservation was made through Choice HotelDesired Settlement: Refund of $155.75 for reservation for October 23rd
Business
Response:
We have a 24 hour cancellation policy. We refunded the 24th but not the 23rd because of the 24 hour policy.
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
Obviously the Main Stay people paid no attention to what I said. I know they have a 24 hour policy but my reservation stated the opposite. My information said clearly that cancellation could be anytime prior to the time of my reservation.Their response gives no credence at all to my complaint. Not a good way for them to conduct business. I would have expected more from Main Stay. Question for Main-Stay- Were you booked on the 24th ? If so you got double payment on my room which makes your response even worseThank You[redacted]