Orthodontics By Dr. Jennifer Eisenhuth Reviews (1)
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Orthodontics By Dr. Jennifer Eisenhuth Rating
Address: 3340 Sherman Ct Ste 200, Eagan, Minnesota, United States, 55121-5013
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Initial Business Response /* (1000, 8, 2015/11/11) */
[redacted] Hard copy and additional information attached [redacted]
Below please find my response to the allegations from [redacted] per your letter of October 28, 2015.
Allegation:
My son sent to them for a mouthguard on 9/16/2015 and ended up...
with braces on that same day.
Denied. [redacted] was in our office for mouthguards on multiple occasions, including October, 2013, September 2014 and March 2015. Braces were placed on September 16, 2015 after a consultation with [redacted], his mother and our treatment coordinator.
I told them my son has double coverage.
Denied. Enclosed, please find the health history completed on September 16, 2015. No insurance is indicated on the form. When verbally asked if there was dental insurance for [redacted], Ms. [redacted] gave our insurance coordinator a copy of a Delta Dental card (enclosed).
The dental office has never submitted a claim to medical insurance.
Acknowledged. Once Ms. [redacted] alerted our office to the fact that [redacted] has Medical Assistance as a secondary insurance for him, I evaluated his photos to see if his case would be deemed medically necessary by the state. Unfortunately, it would not. Thus, we have not submitted a claim to Medical Assistance.
Now, last Friday, they took $204.65 out of my bank account for payment.
Acknowledged. Ms. [redacted] signed a financial agreement and an ACH form allowing this debit to her bank account. (enclosed)
As a resolution, we have offered to remove the braces, have his Sonicare toothbrush returned and void the financial contract. As such, any funds paid to our office will be returned. As of the date of this letter, Ms. [redacted] .has not agreed to this.
We welcome your feedback and look forward to a speedy resolution.