The 990 Company Reviews (2)
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The 990 Company Rating
Address: 3900 E Camelback, Suite 135, Phoenix, Arizona, United States, 85018
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As [redacted] said, "If you are wrong, admit it quickly and emphatically." We goofed, we're embarrassed, and we apologize for the inconvenience to our customer. There was never any intention on our part to continue to charge the customer after she asked to cancel. Due to a glitch...
in a new computer program, when we cancelled the customer's subscription in our system, it not did not properly discontinue future monthly charges. We believed the problem had been corrected, only to learn that the system once again charged the customer. All fees have been properly credited back to the customer. We have also sent a personalized gift and restaurant gift certificate, along with our sincere apology. Our system has been corrected, tested, and is now working properly.
As [redacted] said, "If you are wrong, admit it quickly and emphatically." We goofed, we're embarrassed, and we apologize for the inconvenience to our customer. There was never any intention on our part to continue to charge the customer after she asked to cancel. Due to a glitch...
in a new computer program, when we cancelled the customer's subscription in our system, it not did not properly discontinue future monthly charges. We believed the problem had been corrected, only to learn that the system once again charged the customer. All fees have been properly credited back to the customer. We have also sent a personalized gift and restaurant gift certificate, along with our sincere apology. Our system has been corrected, tested, and is now working properly.