My experiences with Minnesota Rusco have all been positiveThey are straight-shooters who deliver on their promises...with experienced professionalsI have had them refurbish my atrium...a major undertaking...and they delivered a like-new resultI couldn't be more pleased
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ Mr. [redacted] , As you know from speaking to Angela, our marketing manager, we are very sorry for the actions of one of our employees. The employee in question has been reprimanded and suspended. I only hope his actions do not reflect... on the 26 other fine men and woman I employ! You have been placed on our DNC and should not get a call again. Sincerely, Jay [redacted] GM/Owner Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I could not be more pleased by their understanding call from Angela. Until that day I had sung praises of Minnesota Rusco and the work they did for us. I WILL CONTINUE TO LET PEOPLE KNOW about their excellent work but now I will also let my friends and family know that they really care and continue to be a genuine company that is considerate, responsive, and thorough. My experience and complaint was with a person - not the Company. Bravo Rusco. Well done.
HIGHLY RECOMMENDShortly after I purchased my home I had all of the windows and siding replacedWithin a few months most of the windows were leaking to the point that the jamb extensions and casings were swelling and warpingThe company that did the initial work would not address the problem, so I contacted Minnesota RuscoThey sent one of their reps, as well as an installer, and identified several issues with both the windows and sidingOut of windows, most needed to be completely removed and reset, and all had to be reflashed and trimmedTheir installers were professional, stayed on schedule, and did excellent workI am confident that all issues have been resolved, and I'm very happy that I called Minnesota Rusco
My experiences with Minnesota Rusco have all been positiveThey are straight-shooters who deliver on their promises...with experienced professionalsI have had them refurbish my atrium...a major undertaking...and they delivered a like-new resultI couldn't be more pleased
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ Mr. [redacted] , As you know from speaking to Angela, our marketing manager, we are very sorry for the actions of one of our employees. The employee in question has been reprimanded and suspended. I only hope his actions do not reflect... on the 26 other fine men and woman I employ! You have been placed on our DNC and should not get a call again. Sincerely, Jay [redacted] GM/Owner Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I could not be more pleased by their understanding call from Angela. Until that day I had sung praises of Minnesota Rusco and the work they did for us. I WILL CONTINUE TO LET PEOPLE KNOW about their excellent work but now I will also let my friends and family know that they really care and continue to be a genuine company that is considerate, responsive, and thorough. My experience and complaint was with a person - not the Company. Bravo Rusco. Well done.
HIGHLY RECOMMENDShortly after I purchased my home I had all of the windows and siding replacedWithin a few months most of the windows were leaking to the point that the jamb extensions and casings were swelling and warpingThe company that did the initial work would not address the problem, so I contacted Minnesota RuscoThey sent one of their reps, as well as an installer, and identified several issues with both the windows and sidingOut of windows, most needed to be completely removed and reset, and all had to be reflashed and trimmedTheir installers were professional, stayed on schedule, and did excellent workI am confident that all issues have been resolved, and I'm very happy that I called Minnesota Rusco