Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you initially signed up for Essential internet services on the promotional rate of $a month, for months, on October 14, However on November 23, you upgraded your Essential internet services to the Preferred internet Due to the upgrade, you are now receiving the Preferred internet promotional rate of $for months (valid from November 23, through November 22, 2017) Plus there is a modem rental fee of $a month As of May 3, I applied $off on your modem rental for months valid from May 3, through May 3, Your new monthly recurring charge after tax is $ I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Ms***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers First and foremost, we truly apologize for your recent experiences with our various Cox representatives Our records show you have the following discounts onto your Cox account for months $off Advanced TV + Preferred Internet ServiceValid from September 22, through October 19, $off DVR service Valid from July 11, through July 10, Plus a year multi-product discount for Cox Home life $off Valid from June 22, through July 19, Therefore, your monthly rate before tax is $and after tax total of $ Ms***, due to your recent experiences we will issue a one-time courtesy credit adjustment of $onto your Cox account The credit adjustment will reflect on your next billing statement Best Regards, COX - California --------------------------------------------------------------------------------...⇄ Executive Escalations Federal Blvd San Diego CA
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to our most recent price change I would first like to apologize for your online chat experience as it does not appear that our reason for rate change was thoroughly explained to you The pricing of Cox's video, high speed Internet and digital phone services change to reflect the increased costs of doing business The primary reason for the increase in the retail price of cable television is the rising wholesale cost of television programming Broadcast networks such as [redacted] now charge higher fees to cable and satellite companies that distribute their television content instead of primarily relying on advertising to generate income for their station While Cox absorbs as much of these costs as possible, a portion has to be passed to consumers However, Cox continues to enhance its service offerings to bring even more value to customers Enhancements include more TV Online options so customers can watch television when and where it's convenient for them, new HD programming such as [redacted] , and an advanced interactive programming guide with new features The costs associated with meeting customer demand for faster, dependable high-speed Internet have also increased Internet use is doubling every two years and people are consuming more data now than ever before Cox continues to invest and improve its network in response to this growing demandCustomers can benefit from the fastest in-home WiFi available in the nation, increased cloud storage for most customers, and free access to a comprehensive suite of security software, including parental controls Cox is also part of a cable consortium that offers its Internet customers access to more than 300,free Cable WiFi hotspots nationwide in popular cities such as Los Angeles, San Diego, San Francisco, Las Vegas, Phoenix, Philadelphia, Chicago, New York City and Washington, D.C If you are experiencing technical issues such as slow speeds, please feel free to contact me directly and we will have a technician come to your home at your convenience Again, please accept our apologies for the lack of explanation during your initial call Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will wait for the business to perform this action and, if it does, will consider this complaint resolved [redacted] ***
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show your payment of $was processed on May 13, however it was misapplied to a different Cox account We apologize for the error and inconvenience however the issue was fixed and the payment was applied onto your Cox account on May 15, Once the payment of $was corrected and applied onto your account, you had a credit balance of $ That credit amount has now been applied onto your May 22, statement I have attached a copy of your statement reflecting the misapplied payment of $that was corrected and applied onto your account and what is owed to Cox at this time At this time, no refund amount is due to you However, due to the inconvenience, I have issued a one-time courtesy credit adjustment of $onto your Cox account The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show that service address [redacted] *** was made “non-serviceable” due to a previous tenant On March 7, the service address has been made “serviceable” again If you are still interested in receiving Cox services, please visit any of our Cox Retail stores in San Diego to set up service You are required to provide your driver’s license before setting up services with Cox Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not heard from the person that sent the last message to me through Revdex.com , I called her and left a message, its not resolved yet Regards, ***, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Condensed from complaint [redacted] I googled Cox InternetUnder the official Cox.com section, advertisement was "Internet- Mbps $14.00/moIt was a stand alone line with bundle pricing listed belowI hit the call feature which connected me directly with CoxThe salesperson said they were unable to see that specific pricingAfter a discussion I was encouraged to order the service and talk to customer service about the pricingI ordered the service (but only Mbps which seems to be significantly slower than my Mbps I had at my previous residence in IN at $39.99) on October I contacted Cox CS online on Oct They responded on Oct and I re-responded also on Oct including an attachment of the pricingThey stated that they were unable to view attachment due to internet security/safety- which is ironic since they promote and advertise the safest email as a productThey gave me a telephone number to callI did so and reached OrlandoHe stated he COULD receive attachments so I sent it to himThe next day I sent a follow up- No answerI sent another message to online CS and they gave me the numberI reiterated that I called the number and had no luck and they messaged back and said to ask for a supervisorToday I did that and spoke to [redacted] She was unable to see the price/help so she connected me to [redacted] in loyaltyHe states that there isn't such a promotionI explained the entire history and he, along with [redacted] before, stated they could look at pricing but it would not be near that priceI continue to have a copy of the ad along with my correspondence electronicallyMy telephonic responses were to Orlando 10/19, Angie, [redacted] and [redacted] 10/Filed Revdex.comThey contacted Cox againI received message from Sylvia asking me to email the adI did on 11/and left a VM telling herI received a response stating she was outShe has not respondedRevdex.com closed out my account listed above because of week lapseSo refiling.At this point, I no longer request getting the service at that price because this week after going without internet I have service from another providerI would like Revdex.com to have record of this and would be happy to forward the email sent to Orlando and [redacted] containing the ad as well as a refund for my services that I received at a much higher price than anticipated Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] , I spoke to [redacted] @ Cox but have not received any communication since that callThis issue is not closed yet*** [redacted] Regards, [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show that your Cox service was disconnected on June 6, When your service was disconnected there is still an unpaid balance of $that is owed to Cox Unfortunately, you will continue to receive the automated collection phone calls from Cox regarding the unpaid balance until we receive your payment We encourage you to work with the collections department to settle the unpaid balance and to avoid your account going to a third party collection agency I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Dear MsGe, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers Unfortunately, the equipment that was replaced on November 26, was Cox equipment and not your equipmentRegretfully we have to deny your request to return the equipment back onto your Cox account However, as a courtesy, I will issue a month credit toward the modem rental of $x = $to your Cox accountThe credit adjustment of $will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ Ligaya Wantland, Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Cox miscommunicationsSince the 16th of December I have had no service from this company Cox ruined my family's Christmas and New Years Their phone support just answers the phone and says sorry The issue has been esculated over and over with no results Out of all these calls a outsourced tech made a visit to my home which then only called his supervisor for further assistance The supervisor opened a ticket with the field workers and every day I call they say a new ticket has been createdFor the December issues I have called their tech support numerous times on the following dates.12/17, 12/18, 12/21, 12/22, 12/and 12/27in which the following ticket numbers were created [redacted] and [redacted] Prior to last month from the day my service was started I had issues with their TV and Internet services.Here are the dates I called.6/18, 6/19, 6/20, 6/21, 6/22, 6/23, 6/24, 8/9, 8/10, 8/12Here are the tickets that were created[redacted] I have checked with my apartment landlord and no other internet company is allowed to service my apartment other than this company,Please help my family They ruined our Christmas and New Years!!!!
Dear Ms [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show that your Cox services was installed on December 9, and we did not collect a deposit from you There was no deposit required on your Cox account We apologize for any confusion this may have caused you Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below as I stated in my original letter the charges were incorrectI was not supposed to be on a contract so there should not have been a cancelation feeThe equipment was returned so that fee was also incorrect Regards, [redacted]
Dear Mr [redacted] Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your webmail service Cox is pleased to announce that on June 16, 2015, Cox installed new email servers that appear to have resolved the intermittent webmail issues our customers have been experiencing for the past few months Please note that webmail is an incentive to our customers that subscribe to Cox High Speed internet Cox does not charge a monthly recurring rate for webmail However, we understand that these technical issues have caused you great frustrations As a good faith gesture, I have applied a one-month credit towards your internet service This credit will reflect on your next billing statement Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear Ms [redacted] , We are hopeful that our technician was able to resolve your service issue during his visit on July 28, If you are still experiencing service issues, please feel free to contact me directly at ###-###-#### Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi,Can you please ask Cox to send me a bill for the new amount of $?Cox just sent me a bill for $and when I call them, they say they don't know anything about this Revdex.com disputePlease advise what to do.Thank you Regards, [redacted]
Dear [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show on December 1, you were placed on a data promotional offer of $for months This discount is valid from December 1, through December 1, Unfortunately, there are no existing promotional offers for preferred internet for $a month However as a courtesy I will issue a one month credit toward your internet services of $ The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Their Response regarding their Fees of $were incorrect since they are not justified and not matching at all & supported by all their previous Billing from February thru June for the following Reasons : 1) per their contractual Offer of $+ rental free DVR was for months not months as per their responseIt is obvious disregard of their Obligations.2) on their Bills there were nowhere to see that Equipment rental fees are listed and itemized as such .3) the April bill clearly showed the amount of $which would not at all support their assumed Fees as responded.4) every other Billing Fees from other Months clearly overcharged a lot over their April FeesThanks for Your Help & Assistance
I received confirmation today from the customer that he received his refund check of $ I will not respond to the complaint at this timeThank you [redacted] Cox California
Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you initially signed up for Essential internet services on the promotional rate of $a month, for months, on October 14, However on November 23, you upgraded your Essential internet services to the Preferred internet Due to the upgrade, you are now receiving the Preferred internet promotional rate of $for months (valid from November 23, through November 22, 2017) Plus there is a modem rental fee of $a month As of May 3, I applied $off on your modem rental for months valid from May 3, through May 3, Your new monthly recurring charge after tax is $ I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Ms***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers First and foremost, we truly apologize for your recent experiences with our various Cox representatives Our records show you have the following discounts onto your Cox account for months $off Advanced TV + Preferred Internet ServiceValid from September 22, through October 19, $off DVR service Valid from July 11, through July 10, Plus a year multi-product discount for Cox Home life $off Valid from June 22, through July 19, Therefore, your monthly rate before tax is $and after tax total of $ Ms***, due to your recent experiences we will issue a one-time courtesy credit adjustment of $onto your Cox account The credit adjustment will reflect on your next billing statement Best Regards, COX - California --------------------------------------------------------------------------------...⇄ Executive Escalations Federal Blvd San Diego CA
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to our most recent price change I would first like to apologize for your online chat experience as it does not appear that our reason for rate change was thoroughly explained to you The pricing of Cox's video, high speed Internet and digital phone services change to reflect the increased costs of doing business The primary reason for the increase in the retail price of cable television is the rising wholesale cost of television programming Broadcast networks such as [redacted] now charge higher fees to cable and satellite companies that distribute their television content instead of primarily relying on advertising to generate income for their station While Cox absorbs as much of these costs as possible, a portion has to be passed to consumers However, Cox continues to enhance its service offerings to bring even more value to customers Enhancements include more TV Online options so customers can watch television when and where it's convenient for them, new HD programming such as [redacted] , and an advanced interactive programming guide with new features The costs associated with meeting customer demand for faster, dependable high-speed Internet have also increased Internet use is doubling every two years and people are consuming more data now than ever before Cox continues to invest and improve its network in response to this growing demandCustomers can benefit from the fastest in-home WiFi available in the nation, increased cloud storage for most customers, and free access to a comprehensive suite of security software, including parental controls Cox is also part of a cable consortium that offers its Internet customers access to more than 300,free Cable WiFi hotspots nationwide in popular cities such as Los Angeles, San Diego, San Francisco, Las Vegas, Phoenix, Philadelphia, Chicago, New York City and Washington, D.C If you are experiencing technical issues such as slow speeds, please feel free to contact me directly and we will have a technician come to your home at your convenience Again, please accept our apologies for the lack of explanation during your initial call Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will wait for the business to perform this action and, if it does, will consider this complaint resolved [redacted] ***
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show your payment of $was processed on May 13, however it was misapplied to a different Cox account We apologize for the error and inconvenience however the issue was fixed and the payment was applied onto your Cox account on May 15, Once the payment of $was corrected and applied onto your account, you had a credit balance of $ That credit amount has now been applied onto your May 22, statement I have attached a copy of your statement reflecting the misapplied payment of $that was corrected and applied onto your account and what is owed to Cox at this time At this time, no refund amount is due to you However, due to the inconvenience, I have issued a one-time courtesy credit adjustment of $onto your Cox account The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show that service address [redacted] *** was made “non-serviceable” due to a previous tenant On March 7, the service address has been made “serviceable” again If you are still interested in receiving Cox services, please visit any of our Cox Retail stores in San Diego to set up service You are required to provide your driver’s license before setting up services with Cox Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not heard from the person that sent the last message to me through Revdex.com , I called her and left a message, its not resolved yet Regards, ***, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Condensed from complaint [redacted] I googled Cox InternetUnder the official Cox.com section, advertisement was "Internet- Mbps $14.00/moIt was a stand alone line with bundle pricing listed belowI hit the call feature which connected me directly with CoxThe salesperson said they were unable to see that specific pricingAfter a discussion I was encouraged to order the service and talk to customer service about the pricingI ordered the service (but only Mbps which seems to be significantly slower than my Mbps I had at my previous residence in IN at $39.99) on October I contacted Cox CS online on Oct They responded on Oct and I re-responded also on Oct including an attachment of the pricingThey stated that they were unable to view attachment due to internet security/safety- which is ironic since they promote and advertise the safest email as a productThey gave me a telephone number to callI did so and reached OrlandoHe stated he COULD receive attachments so I sent it to himThe next day I sent a follow up- No answerI sent another message to online CS and they gave me the numberI reiterated that I called the number and had no luck and they messaged back and said to ask for a supervisorToday I did that and spoke to [redacted] She was unable to see the price/help so she connected me to [redacted] in loyaltyHe states that there isn't such a promotionI explained the entire history and he, along with [redacted] before, stated they could look at pricing but it would not be near that priceI continue to have a copy of the ad along with my correspondence electronicallyMy telephonic responses were to Orlando 10/19, Angie, [redacted] and [redacted] 10/Filed Revdex.comThey contacted Cox againI received message from Sylvia asking me to email the adI did on 11/and left a VM telling herI received a response stating she was outShe has not respondedRevdex.com closed out my account listed above because of week lapseSo refiling.At this point, I no longer request getting the service at that price because this week after going without internet I have service from another providerI would like Revdex.com to have record of this and would be happy to forward the email sent to Orlando and [redacted] containing the ad as well as a refund for my services that I received at a much higher price than anticipated Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] , I spoke to [redacted] @ Cox but have not received any communication since that callThis issue is not closed yet*** [redacted] Regards, [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show that your Cox service was disconnected on June 6, When your service was disconnected there is still an unpaid balance of $that is owed to Cox Unfortunately, you will continue to receive the automated collection phone calls from Cox regarding the unpaid balance until we receive your payment We encourage you to work with the collections department to settle the unpaid balance and to avoid your account going to a third party collection agency I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Dear MsGe, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers Unfortunately, the equipment that was replaced on November 26, was Cox equipment and not your equipmentRegretfully we have to deny your request to return the equipment back onto your Cox account However, as a courtesy, I will issue a month credit toward the modem rental of $x = $to your Cox accountThe credit adjustment of $will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ Ligaya Wantland, Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Cox miscommunicationsSince the 16th of December I have had no service from this company Cox ruined my family's Christmas and New Years Their phone support just answers the phone and says sorry The issue has been esculated over and over with no results Out of all these calls a outsourced tech made a visit to my home which then only called his supervisor for further assistance The supervisor opened a ticket with the field workers and every day I call they say a new ticket has been createdFor the December issues I have called their tech support numerous times on the following dates.12/17, 12/18, 12/21, 12/22, 12/and 12/27in which the following ticket numbers were created [redacted] and [redacted] Prior to last month from the day my service was started I had issues with their TV and Internet services.Here are the dates I called.6/18, 6/19, 6/20, 6/21, 6/22, 6/23, 6/24, 8/9, 8/10, 8/12Here are the tickets that were created[redacted] I have checked with my apartment landlord and no other internet company is allowed to service my apartment other than this company,Please help my family They ruined our Christmas and New Years!!!!
Dear Ms [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show that your Cox services was installed on December 9, and we did not collect a deposit from you There was no deposit required on your Cox account We apologize for any confusion this may have caused you Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below as I stated in my original letter the charges were incorrectI was not supposed to be on a contract so there should not have been a cancelation feeThe equipment was returned so that fee was also incorrect Regards, [redacted]
Dear Mr [redacted] Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your webmail service Cox is pleased to announce that on June 16, 2015, Cox installed new email servers that appear to have resolved the intermittent webmail issues our customers have been experiencing for the past few months Please note that webmail is an incentive to our customers that subscribe to Cox High Speed internet Cox does not charge a monthly recurring rate for webmail However, we understand that these technical issues have caused you great frustrations As a good faith gesture, I have applied a one-month credit towards your internet service This credit will reflect on your next billing statement Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear Ms [redacted] , We are hopeful that our technician was able to resolve your service issue during his visit on July 28, If you are still experiencing service issues, please feel free to contact me directly at ###-###-#### Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi,Can you please ask Cox to send me a bill for the new amount of $?Cox just sent me a bill for $and when I call them, they say they don't know anything about this Revdex.com disputePlease advise what to do.Thank you Regards, [redacted]
Dear [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show on December 1, you were placed on a data promotional offer of $for months This discount is valid from December 1, through December 1, Unfortunately, there are no existing promotional offers for preferred internet for $a month However as a courtesy I will issue a one month credit toward your internet services of $ The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Their Response regarding their Fees of $were incorrect since they are not justified and not matching at all & supported by all their previous Billing from February thru June for the following Reasons : 1) per their contractual Offer of $+ rental free DVR was for months not months as per their responseIt is obvious disregard of their Obligations.2) on their Bills there were nowhere to see that Equipment rental fees are listed and itemized as such .3) the April bill clearly showed the amount of $which would not at all support their assumed Fees as responded.4) every other Billing Fees from other Months clearly overcharged a lot over their April FeesThanks for Your Help & Assistance
I received confirmation today from the customer that he received his refund check of $ I will not respond to the complaint at this timeThank you [redacted] Cox California