Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ Aarons plumbing received a dispatch from [redacted] and the plumber was scheduled to go out to Ms***'s house on 9/22/The customer had a problem with a toilet that wouldn't flush the issue was a mainline stoppageThe plumber rodded out MsHenrys sewer line from the basementThey also had a clogged bathroom sink on the 2nd fl the plumber did not have to rod out the sink he removed the stopper and it was full of hair which cause the clogThe plumber showed the stopper to her he hen removed the hair on stopper and replaced it ran the faucet water went down the drainNo rodding of any kind was done on the 2nd flMs [redacted] called stating that the plumber caused damage to her home the home was flooded she wanted Aarons to cover her damagesThe only rodding that was done was in her home was in the basement that could not have caused all the damages that Ms [redacted] is claimingAarons was not responsible for her damages and will not be reimbursing her for the amounts of money she stated in her complaintWe were sorry to hear she had issues but they were not caused by any of the work completed by Aarons Plumbing Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) My final issues were caused because of work incompleted by Aarons Plumbing, and also the damage to the pipeThey made the problem worse than what it wasI originally contacted [redacted] Insurance at 5:a.m& placed an emergency service requestAaron's contacted me at noon & said someone would be there within the hourNo one arrived until p.mThe plumber was called for the following reasons: the 2nd fl sink and tub was clogged; the 1st floor toilet and tub was backed up, and the pipe in the basement was leakingthe 1st plumber they sent did nothingHe looked at the pipe in the basement only & said he couldn't do the jobHe said someone would call me in 10-minutesThey never called; I called them and they said the plumber would be there within the hourThe 2nd plumber came and rodded out the basementHe claimed he went out to the street feetHe indicated that he didn't know about the 1st & 2nd floor problemsHe went to the 2nd fl and rodded the sink & was able to unclog it.He did pull out a lot of hairHe attempted to rod the tub through the sink line & it didn't workHe then went through the access panel behind the tub and took pipes a loose and tried rodding through thereHe punched a hole in the pipe, and the tub was still backed upHe said that he had another client he had to go to, and would return in the morning.He informed the 2nd floor that it was ok to flush the toilet & run water in the sinkThe tub was still filled with the back-upOnce the tenants started to flush the toilet and run water in the sink the water began running through my ceiling in my bathroom, down into the basement through the ceiling and ruined the floor & carpeting in my basement as well as my bathroomHe never returnedI called [redacted] to find out what time he was coming the next morning, and they said that he called & told them that he couldn't do the jobI explained to them what damages had occurred because he didn't complete the job, and they said they would search for another plumber, or I could find one on my ownHad he completed the job, I would not have incurred the damages that I have [redacted] began looking for another plumber to send out
Initial Business Response /* (1000, 6, 2015/08/10) */
Aarons plumbing did go out to Ms*** home to rod out her pipeThe cap on the pipe was sealed and it was an older pipe, The plumber removed it rodded out the line and had to place ducktape around the treads of the pipe to make a tight
seal he knew that regular Teflon tape was not thick enoughIt made a tight seal was not leaking at all Ms*** thought they he just ducktaped the cap on which in her opinion was he didn't do the seal correctHe told her he would try to locate a new cap for her line but was having trouble finding one for herHe did find one went out to her home the cap that he had put on was not leaking still had a tight seal to it nothing and replaced it with a new capJob complete
Initial Business Response /* (1000, 6, 2015/07/29) */
On July we received a call from Mrs*** *** stating that a plumber from Aarons was at her house in January did some repairs to the pipes under her kit sinkMrs, *** said that all the pipes came off or were loose can I send
a plumber out to fix itI told her how sorry we were to here that and we will get her scheduledOn July plumber was sent to her home plumber assessed the pipes under the sink ran the water and d not notice any leaks at the timeMrs*** said her husband had tightened them upThe plumber left no apparent leaks observed at the time
Initial Consumer Rebuttal /* (3000, 8, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Plummer never physically checked the pipe upon returning to my home, he merely looked at the pipeIt was not leaking because my husband had tightened the pipe, I Think he should have made sure the connection was secureIt is just a really poor business practice
Aarons Plumbing received a work order fro American Home Shield a home warranty program which we are contracted with to service a water heater from Mr* *** the plumber went out accessed the water heater determined it need to be replacedThe plumber went out to replace the water heater he
tried to shut off the water by the valve which appeared to be in poor condition due to rust which was present on valve We couldnt find the main water shut off located at the house the water company would have taken several days to come and dig it upThe valve was leaking we had another plumber come out to install a new valve which he did under pressureThe repairs were completed
Initial Business Response /* (1000, 5, 2015/10/06) */
Aarons plumbing received a dispatch from *** *** and the plumber was scheduled to go out to Ms***'s house on 9/22/The customer had a problem with a toilet that wouldn't flush the issue was a mainline stoppageThe plumber
rodded out MsHenrys sewer line from the basementThey also had a clogged bathroom sink on the 2nd fl the plumber did not have to rod out the sink he removed the stopper and it was full of hair which cause the clogThe plumber showed the stopper to her he hen removed the hair on stopper and replaced it ran the faucet water went down the drainNo rodding of any kind was done on the 2nd flMs*** called stating that the plumber caused damage to her home the home was flooded she wanted Aarons to cover her damagesThe only rodding that was done was in her home was in the basement that could not have caused all the damages that Ms*** is claimingAarons was not responsible for her damages and will not be reimbursing her for the amounts of money she stated in her complaintWe were sorry to hear she had issues but they were not caused by any of the work completed by Aarons Plumbing
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My final issues were caused because of work incompleted by Aarons Plumbing, and also the damage to the pipeThey made the problem worse than what it wasI originally contacted *** *** Insurance at 5:a.m& placed an emergency service requestAaron's contacted me at noon & said someone would be there within the hourNo one arrived until p.mThe plumber was called for the following reasons: the 2nd fl sink and tub was clogged; the 1st floor toilet and tub was backed up, and the pipe in the basement was leakingthe 1st plumber they sent did nothingHe looked at the pipe in the basement only & said he couldn't do the jobHe said someone would call me in 10-minutesThey never called; I called them and they said the plumber would be there within the hourThe 2nd plumber came and rodded out the basementHe claimed he went out to the street feetHe indicated that he didn't know about the 1st & 2nd floor problemsHe went to the 2nd fl and rodded the sink & was able to unclog it.He did pull out a lot of hairHe attempted to rod the tub through the sink line & it didn't workHe then went through the access panel behind the tub and took pipes a loose and tried rodding through thereHe punched a hole in the pipe, and the tub was still backed upHe said that he had another client he had to go to, and would return in the morning.He informed the 2nd floor that it was ok to flush the toilet & run water in the sinkThe tub was still filled with the back-upOnce the tenants started to flush the toilet and run water in the sink the water began running through my ceiling in my bathroom, down into the basement through the ceiling and ruined the floor & carpeting in my basement as well as my bathroomHe never returnedI called *** *** to find out what time he was coming the next morning, and they said that he called & told them that he couldn't do the jobI explained to them what damages had occurred because he didn't complete the job, and they said they would search for another plumber, or I could find one on my ownHad he completed the job, I would not have incurred the damages that I have*** *** began looking for another plumber to send out
Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ Aarons plumbing received a dispatch from [redacted] and the plumber was scheduled to go out to Ms***'s house on 9/22/The customer had a problem with a toilet that wouldn't flush the issue was a mainline stoppageThe plumber rodded out MsHenrys sewer line from the basementThey also had a clogged bathroom sink on the 2nd fl the plumber did not have to rod out the sink he removed the stopper and it was full of hair which cause the clogThe plumber showed the stopper to her he hen removed the hair on stopper and replaced it ran the faucet water went down the drainNo rodding of any kind was done on the 2nd flMs [redacted] called stating that the plumber caused damage to her home the home was flooded she wanted Aarons to cover her damagesThe only rodding that was done was in her home was in the basement that could not have caused all the damages that Ms [redacted] is claimingAarons was not responsible for her damages and will not be reimbursing her for the amounts of money she stated in her complaintWe were sorry to hear she had issues but they were not caused by any of the work completed by Aarons Plumbing Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) My final issues were caused because of work incompleted by Aarons Plumbing, and also the damage to the pipeThey made the problem worse than what it wasI originally contacted [redacted] Insurance at 5:a.m& placed an emergency service requestAaron's contacted me at noon & said someone would be there within the hourNo one arrived until p.mThe plumber was called for the following reasons: the 2nd fl sink and tub was clogged; the 1st floor toilet and tub was backed up, and the pipe in the basement was leakingthe 1st plumber they sent did nothingHe looked at the pipe in the basement only & said he couldn't do the jobHe said someone would call me in 10-minutesThey never called; I called them and they said the plumber would be there within the hourThe 2nd plumber came and rodded out the basementHe claimed he went out to the street feetHe indicated that he didn't know about the 1st & 2nd floor problemsHe went to the 2nd fl and rodded the sink & was able to unclog it.He did pull out a lot of hairHe attempted to rod the tub through the sink line & it didn't workHe then went through the access panel behind the tub and took pipes a loose and tried rodding through thereHe punched a hole in the pipe, and the tub was still backed upHe said that he had another client he had to go to, and would return in the morning.He informed the 2nd floor that it was ok to flush the toilet & run water in the sinkThe tub was still filled with the back-upOnce the tenants started to flush the toilet and run water in the sink the water began running through my ceiling in my bathroom, down into the basement through the ceiling and ruined the floor & carpeting in my basement as well as my bathroomHe never returnedI called [redacted] to find out what time he was coming the next morning, and they said that he called & told them that he couldn't do the jobI explained to them what damages had occurred because he didn't complete the job, and they said they would search for another plumber, or I could find one on my ownHad he completed the job, I would not have incurred the damages that I have [redacted] began looking for another plumber to send out
Initial Business Response /* (1000, 6, 2015/08/10) */
Aarons plumbing did go out to Ms*** home to rod out her pipeThe cap on the pipe was sealed and it was an older pipe, The plumber removed it rodded out the line and had to place ducktape around the treads of the pipe to make a tight
seal he knew that regular Teflon tape was not thick enoughIt made a tight seal was not leaking at all Ms*** thought they he just ducktaped the cap on which in her opinion was he didn't do the seal correctHe told her he would try to locate a new cap for her line but was having trouble finding one for herHe did find one went out to her home the cap that he had put on was not leaking still had a tight seal to it nothing and replaced it with a new capJob complete
Initial Business Response /* (1000, 6, 2015/07/29) */
On July we received a call from Mrs*** *** stating that a plumber from Aarons was at her house in January did some repairs to the pipes under her kit sinkMrs, *** said that all the pipes came off or were loose can I send
a plumber out to fix itI told her how sorry we were to here that and we will get her scheduledOn July plumber was sent to her home plumber assessed the pipes under the sink ran the water and d not notice any leaks at the timeMrs*** said her husband had tightened them upThe plumber left no apparent leaks observed at the time
Initial Consumer Rebuttal /* (3000, 8, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Plummer never physically checked the pipe upon returning to my home, he merely looked at the pipeIt was not leaking because my husband had tightened the pipe, I Think he should have made sure the connection was secureIt is just a really poor business practice
Aarons Plumbing received a work order fro American Home Shield a home warranty program which we are contracted with to service a water heater from Mr* *** the plumber went out accessed the water heater determined it need to be replacedThe plumber went out to replace the water heater he
tried to shut off the water by the valve which appeared to be in poor condition due to rust which was present on valve We couldnt find the main water shut off located at the house the water company would have taken several days to come and dig it upThe valve was leaking we had another plumber come out to install a new valve which he did under pressureThe repairs were completed
Initial Business Response /* (1000, 5, 2015/10/06) */
Aarons plumbing received a dispatch from *** *** and the plumber was scheduled to go out to Ms***'s house on 9/22/The customer had a problem with a toilet that wouldn't flush the issue was a mainline stoppageThe plumber
rodded out MsHenrys sewer line from the basementThey also had a clogged bathroom sink on the 2nd fl the plumber did not have to rod out the sink he removed the stopper and it was full of hair which cause the clogThe plumber showed the stopper to her he hen removed the hair on stopper and replaced it ran the faucet water went down the drainNo rodding of any kind was done on the 2nd flMs*** called stating that the plumber caused damage to her home the home was flooded she wanted Aarons to cover her damagesThe only rodding that was done was in her home was in the basement that could not have caused all the damages that Ms*** is claimingAarons was not responsible for her damages and will not be reimbursing her for the amounts of money she stated in her complaintWe were sorry to hear she had issues but they were not caused by any of the work completed by Aarons Plumbing
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My final issues were caused because of work incompleted by Aarons Plumbing, and also the damage to the pipeThey made the problem worse than what it wasI originally contacted *** *** Insurance at 5:a.m& placed an emergency service requestAaron's contacted me at noon & said someone would be there within the hourNo one arrived until p.mThe plumber was called for the following reasons: the 2nd fl sink and tub was clogged; the 1st floor toilet and tub was backed up, and the pipe in the basement was leakingthe 1st plumber they sent did nothingHe looked at the pipe in the basement only & said he couldn't do the jobHe said someone would call me in 10-minutesThey never called; I called them and they said the plumber would be there within the hourThe 2nd plumber came and rodded out the basementHe claimed he went out to the street feetHe indicated that he didn't know about the 1st & 2nd floor problemsHe went to the 2nd fl and rodded the sink & was able to unclog it.He did pull out a lot of hairHe attempted to rod the tub through the sink line & it didn't workHe then went through the access panel behind the tub and took pipes a loose and tried rodding through thereHe punched a hole in the pipe, and the tub was still backed upHe said that he had another client he had to go to, and would return in the morning.He informed the 2nd floor that it was ok to flush the toilet & run water in the sinkThe tub was still filled with the back-upOnce the tenants started to flush the toilet and run water in the sink the water began running through my ceiling in my bathroom, down into the basement through the ceiling and ruined the floor & carpeting in my basement as well as my bathroomHe never returnedI called *** *** to find out what time he was coming the next morning, and they said that he called & told them that he couldn't do the jobI explained to them what damages had occurred because he didn't complete the job, and they said they would search for another plumber, or I could find one on my ownHad he completed the job, I would not have incurred the damages that I have*** *** began looking for another plumber to send out