Scheduled an appointment weeks in advance and was given the - slotAs 12:came and no one had shown up or called, I called the company and was told that the hour slot was just an approximation, they were very busyThe woman on the phone argued that the plumber has been at the previous site since 10:am and they just cannot control the time it takes to resolve plumbing issuesI stated that no one called to let me know they were running lateOh, they forgot, so sorry ABailey called at 1:pm and said the guy would be at my home in about 1/hourI told them not to bother, I would use someone else I suspect, but do not know obviously, that they forgot to put me on the schedule to begin withI found that this company does not care about customer service in the leastA hour slot is an approximation??? Who are they kidding
Scheduled an appointment weeks in advance and was given the - slotAs 12:came and no one had shown up or called, I called the company and was told that the hour slot was just an approximation, they were very busyThe woman on the phone argued that the plumber has been at the previous site since 10:am and they just cannot control the time it takes to resolve plumbing issuesI stated that no one called to let me know they were running lateOh, they forgot, so sorry ABailey called at 1:pm and said the guy would be at my home in about 1/hourI told them not to bother, I would use someone else I suspect, but do not know obviously, that they forgot to put me on the schedule to begin withI found that this company does not care about customer service in the leastA hour slot is an approximation??? Who are they kidding