[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have received the paperwork from the mechanic saying that it was authorized at labor rate which is the rate set by gwc and this ammo service dept My car was scheduled to be completed on Friday I get a call saying that my car is done but gwc isn't going to pay the rate that was agreed So I had to come up with the difference myself The owner of ammco Was also told that he was getting the rate which was approved by a representative of gwcAlso after numerous conversations with gwc always talking about the claim and the quote that was sent in at the rate which was approved they never a aid anything about the difference I rate until the end of the wotkRegards, [redacted]
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the claim details associated GWC warranty had approved an air conditioning repair claim 12/30/and then again 2/20/at another repair shopThe repair shop would need to submit the repair invoices to GWC warranty for payment by fax I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation [redacted] Claims Department
The following is an outlined representation of my experience with GWC Warranty Company, in truth, to the best of my knowledge In writing this review, I am in no way discouraging any reader of this review in his or her business decisions regarding GWC WarrantyI've never had a more negative experience with a warranty company I purchased a 24-month/ 26,mile "powertrain plus" warranty with GWC Warranty in September Since that time, I have tried to submit (through a certified Chevrolet dealership) two claims The mechanic at the dealership stated that he "believed" the warranty should cover the repairs, but the warranty company refused to do so Moreover, I was told that customer service would not return phone calls to the dealership, and as so, I would have to try to get in touch with GWC to discuss covering the repair costs on my own Regarding the second repair, the dealership had my vehicle for approximately 6-weeks I am uncertain as to when the first time they tried to contact GWC to speak to their coverage of the repair was I eventually contacted GWC regarding the second issue myself, and the company refused to pay stating "oil consumption is not covered" I was told by the dealership, the "motor was bad", and I had purchased a powertrain plus warranty, and GWC refused to pay for motor repairs! So apparently, motor issues of my type were not covered under a "powertrain plus" warranty I've had to pay all required repair costs out of pocket, in addition to the $1,extended warranty cost I paid when I purchased the vehicleAs so, I feel the "powertrain plus" extended warranty has been worthless regarding my motor issues Lastly, I was told by a service representative at GWC that they would not refund my money for the remaining miles left on my warranty This is all I want at this point, a simple refund, and them to stop coverage Please due your due diligence before buying an extended warranty On a side note, did you know with today's world of social media, it is possible to reach over million people in a matter of weeks! I discuss my experiences with those I do business with, both good and bad The bad experiences I discuss until they are made rightI do wonder, do the board members of the O [redacted] Teachers' Pension Plan, the stated owner of this business, know about experiences with GWC such as mine? I know that I am quite interested in making them awarePurchaser of "Powertrain Plus" extended warranty - Jason W
Reference: Complaint # [redacted] – [redacted] – Rejection Response I have reviewed the customer’s rejection response GWC warranty has paid all prior repair claims in accordance with the terms of the vehicle service contract regarding parts and labor coverage If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedThe claim initiated on August 6, was approved in accordance with the terms of the vehicle service contract regarding parts and labor coverageDiagnostics were not included with our claim coverage and would be covered for up to one hour of laborGWC can process a reimbursement to the customer for the diagnostic coverage if they would like to be reimbursed that cost In regards to cancellation and refund, the vehicle service contract does address that specifically as follows; CANCELLATION(S) AND REFUND(S): • You may return this Contract within twenty (20) days after the date the Contract was mailed to You, or within ten (10) days after the date of sale indicated on the face of this Contract Application if the Contract was delivered to You at the time of sale, and, if there are no claims, the Contract is void and You will receive a full refund of the Contract purchase priceThe right to void this Contract is not transferable and applies only to the original Contract HolderYou may return this Contract by mailing it to the attention of the Administrator at the address listed on the face of this ContractIf You cancel this Contract after the applicable time frame or if a claim has been filed, You will receive a refund of a portion of the Contract purchase price only if Your Vehicle is declared a total loss by the insurance company insuring the Vehicle, or if the Vehicle is validly repossessed by the Contract Holder’s Lender We shall refund a pro rata portion of the amount paid by You or the Lien Holder based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid by Us and a fifty dollar ($50.00) service chargeAll cancellation requests must be made through the Selling DealerCancellation terms and conditions may vary by Lien Holder The customer is advised to contact their selling dealer if the above conditions for cancellation are met If they would like to process the reimbursement for diagnostics, please contact me directlyMy contact information is listed below I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
Reference: Complaint # [redacted] – [redacted] – Rejection response I have reviewed the customer’s rejection responseAs stated in prior correspondence, the vehicle service contract has a specific component coverage listThe contract addresses component coverage specifically as follows; • Covered Component(s) means those items specifically listed in this Contract Application under Powertrain, Standard, or Comprehensive, or all items except those specifically excluded in this Contract Application under Ultra and Ultra Wrap, respective of Your Coverage The customer has the Standard level of coverage which does not specifically list the transmission control module The contract application and terms were included on prior correspondence If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the claim details associatedGWC warranty has approved an engine replacement claim for the vehicle in question totaling $The claim was approved in accordance with the terms of the vehicle service contract regarding parts, labor, and diagnostic coverageGWC did approve one hour of diagnosis towards the claimAny additional charges for extended diagnosis or system flushes would be the customer’s responsibility I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
Reference: Complaint # [redacted] – [redacted] ***/ [redacted] – Rejection response I have reviewed the customer’s rejection of our response As stated in prior correspondence, the claim in question did not meet the requirements for rental reimbursement A copy of the vehicle service contract and terms was attached with initial response If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problemThe vehicle service contract addresses cancellation specifically as follows; # CANCELLATION(S) AND REFUND(S): You may return this Contract within twenty (20) days after the date the Contract was mailed to You, or within ten (10) days after the date of sale indicated on the face of this Contract Application if the Contract was delivered to You at the time of sale, and, if there are no claims, the Contract is void and You will receive a full refund of the Contract purchase price The right to void this Contract is not transferable and applies only to the original Contract HolderYou may return this Contract by mailing it to the attention of the Administrator at the address listed on the face of this ContractIf You cancel this Contract after the applicable time frame or if a claim has been filed, You will receive a refund of a portion of the Contract purchase price only if Your Vehicle is declared a total loss by the insurance company insuring the Vehicle, or if the Vehicle is validly repossessed by the Contract Holder’s LenderWe shall refund a pro rata portion of the amount paid by You or the Lien Holder based on the greater of the remaining time or mileage on this Contract, deducting any claims paid by Us and a fifty dollar ($50.00) service chargeAll cancellation requests must be made through the Selling Dealer If any of these conditions apply, the claimant is encouraged to submit a request for cancellation through the selling dealer of the vehicle and service contract I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customers concerns and the claim details associatedGWC warranty did approve the starter repair claim in accordance with the terms of the vehicle service contractThe contract addresses parts and labor coverage specifically as follows; PARTS: Replacement of Covered Components may be made with parts of like, kind, or quality and may be new, remanufactured, rebuilt, exchanged, or serviceable used components as are customarily used in the automobile industry and approved by the Administrator LABOR: Labor charges shall be based on the current AllData Labor Guide and hourly rates shall be within accepted industry standards In regards to cancellation and refund, the contract addresses that specifically as follows; CANCELLATION(S) AND REFUND(S): • Only in the event that the Vehicle is declared a total loss by the insurance company insuring the Vehicle, or the Vehicle is validly repossessed by the Contract Holder’s lender, will We and the Selling Dealer refund a pro rata portion of the Contract purchase priceWe shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid or approved for payment by Us and a fifty dollar ($50.00) service chargeAll cancellations must be processed through the Selling Dealer or Your Lien Holder The customer is urged to contact the selling dealer or lien holder if the above conditions for cancellation are met I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC warranty did approve a repair claim for turbocharger replacement totaling $dollarsThe replacement turbochargers were then determined to be faulty after installationThe vehicle service contract does address this situation specifically as follows; EXCLUSIONS (WHAT IS NOT COVERED): This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered herein listed below • Faulty parts or labor provided by others during the course of a Covered Repair GWC Warranty would have no obligation towards the cost of the replacement of the faulty turbochargers supplied by the repair shop I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customers’ statement of the problem and the claim details associated GWC warranty does have a Management request procedure in placeThe client would not accept our procedure for a contact back from Management I urge the customer to contact me directly if they do have any further concerns or questionsMy contact information is listed below The claim in question was approved in accordance with the terms of the vehicle service contract regarding parts and labor coverageThe customer is responsible for any charges not addressed under the coverage listed on the vehicle service contract I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] ###-###-#### x [redacted] Claims Department
Once again I understand I can call the for a referral WHERE IN THE CONTRACT DOES IT SAY YOU ONLY PAY $75????? This is contract Law 101, we entered into an agreement that said GWC will pay labor within "accepted industry standards" This is an addendum to the contract for California which states i'm not subject to arbitration which means I can exercise my right to sue in small claims court (which I am filing now) Other than that, there is no provision to say what is the industry standard except a sampling I have shown two locations that are no where close to the $and I will pursue this and have found mechanics that have been in the business for 30+ years that will testify that $IS NOT industry standardIn reality, I called GWC and asked to repair shops; one was miles away in [redacted] , Ca, however, the number was disconnected and they were not in business and the other was miles away in [redacted] , CA IF in fact $was the industry standard, why is there NO shop closer that is at $74? There are 40+ auto repair facilities whiting miles of my zip code of which NONE work at $ So once again, back the the basics of contract law; the contract said they pay whitin "Acceptable industry standards" and I am prepared to litigate and prove that in truth and fact, they breeched the contract and that their are only two facilities both with are outside of miles that will honor the $rate IF in face $was the accepted industry standard, then one of the 40+ facilities within miles would accept that rate and they do not I'm willing to go to court on these facts This is the last opportunity to do the right thing and honor the contract or i'm done and will see you in court in [redacted] *** Have a nice flight [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty has not been contacted about any repairs required with the vehicle in questionI reached out to the customer by phone and explained our claim procedureThe customer will be having a claim initiated to address the concerns and determine coverage I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty has approved the repair claim in question in accordance with the terms of the vehicle service contract regarding parts and labor coverageGWC has approved a total repair of $based on the verified failures to the engine The repair shop is recommending other repairs to the customer that was not verified as failed during the claim and inspection processThe customer would be responsible for any repair shop recommendations where a failure has not occurred I have attached a copy of the vehicle service contact for your review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the problem was diagnosed and there was no need for further diagnosing because nothing else was wrongneedless to say I paid for it out of my pocket because I needed my vehicle back .they replaced the transmission and my car works fine nowso the diagnosis the garage gave me was exactly right on it could not have been anything else because now my car worksI think they wanted me to send my car to a shop where they know someone and are getting money back from other garagesI felt safe where my car waswhen I purchased the warranty I was told I can take my car to wherever I choose toi should not have had to wait over a week for them to do diagnostics on a vehicle when it took only a day to figure out the problem.I will not be happy unless I get a refund for my warranty I paid for and for the repair
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associated GWC Warranty did have independent mechanical inspections performed to verify the failures reportedThe mechanical inspector had found the vehicle did have aftermarket modifications installed to the exhaust system They had also verified a lack of lubrication in the engine had caused damage to the internals and the subsequent failureThose items are both specifically addressed in the vehicle service contract terms as follows; EXCLUSIONS (WHAT IS NOT COVERED): This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered herein listed below • Any Mechanical Breakdown caused by contamination of or lack of proper levels of fuel, coolants, lubricants, or fluidsThis includes fluid leaksContamination means unintended presence or introduction of contaminants • Vehicles altered or customized by You or with Your knowledge beyond original factory specification, including but not limited to, oversized and undersized tires, lowered suspensions, raised suspensions (unless surcharge is paid), or frame kits • Aftermarket accessories or non-original equipment not installed by the Vehicle Manufacturer while owned by You GWC Warranty has no obligation towards the cost of the failures related to these above noted items I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the claim details associated GWC warranty has approved a transmission repair claim totaling $on May 13th The claim was approved in accordance with the terms of the vehicle service contract regarding parts and labor coverage I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation [redacted] Claims Department
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The denial of such claims is based on a subjective interpretation of the contractA vehicle is a complex machine and there are many componentsObviously, there will be components that are "not listed." The reason this type of warranty exists is to mitigate the cost of major repairs such as this Please see the attached receipt from the dealer showing the cost of the Valve $and Labor $in question Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In there response all They did was post a copy of a warranty contract and said that they where with in there right and did not do anything wrongJust because you say it enough times dose not make it became the truthNo mention was made as to why they lied, or failed to provide the appropriate fixes that I paid for when purchasing the contractNothing was said about why I had to fork out almost $extra dollar due unnecessary delays on there behalf they also are refusing to acknowledge that there own preferred shop refused to provide the cut rate services they where trying to get away with paying forAll of this leading to a long delay in my much needed vehicle being fixed extreme stress and a ton of increases medical issuesI only want them to cover what they should of paid for in the first place the complete fix of the transmission minus my deductible and my entire rental car bill since it was due to there inability to do there job and preform the services the sold me that caused this bill in the first place Asking for nothing else at this pointCompletely reasonableSadly I am not the first wont be the last if they are not held accountable for there action If needed their own preferred shop took records of all interactions with GWC to show how they are at fault here and tried to do cut rate work and provided us with those records, we are more then willing to provide copies to Revdex.com Regards, [redacted] And [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have received the paperwork from the mechanic saying that it was authorized at labor rate which is the rate set by gwc and this ammo service dept My car was scheduled to be completed on Friday I get a call saying that my car is done but gwc isn't going to pay the rate that was agreed So I had to come up with the difference myself The owner of ammco Was also told that he was getting the rate which was approved by a representative of gwcAlso after numerous conversations with gwc always talking about the claim and the quote that was sent in at the rate which was approved they never a aid anything about the difference I rate until the end of the wotkRegards, [redacted]
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the claim details associated GWC warranty had approved an air conditioning repair claim 12/30/and then again 2/20/at another repair shopThe repair shop would need to submit the repair invoices to GWC warranty for payment by fax I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation [redacted] Claims Department
The following is an outlined representation of my experience with GWC Warranty Company, in truth, to the best of my knowledge In writing this review, I am in no way discouraging any reader of this review in his or her business decisions regarding GWC WarrantyI've never had a more negative experience with a warranty company I purchased a 24-month/ 26,mile "powertrain plus" warranty with GWC Warranty in September Since that time, I have tried to submit (through a certified Chevrolet dealership) two claims The mechanic at the dealership stated that he "believed" the warranty should cover the repairs, but the warranty company refused to do so Moreover, I was told that customer service would not return phone calls to the dealership, and as so, I would have to try to get in touch with GWC to discuss covering the repair costs on my own Regarding the second repair, the dealership had my vehicle for approximately 6-weeks I am uncertain as to when the first time they tried to contact GWC to speak to their coverage of the repair was I eventually contacted GWC regarding the second issue myself, and the company refused to pay stating "oil consumption is not covered" I was told by the dealership, the "motor was bad", and I had purchased a powertrain plus warranty, and GWC refused to pay for motor repairs! So apparently, motor issues of my type were not covered under a "powertrain plus" warranty I've had to pay all required repair costs out of pocket, in addition to the $1,extended warranty cost I paid when I purchased the vehicleAs so, I feel the "powertrain plus" extended warranty has been worthless regarding my motor issues Lastly, I was told by a service representative at GWC that they would not refund my money for the remaining miles left on my warranty This is all I want at this point, a simple refund, and them to stop coverage Please due your due diligence before buying an extended warranty On a side note, did you know with today's world of social media, it is possible to reach over million people in a matter of weeks! I discuss my experiences with those I do business with, both good and bad The bad experiences I discuss until they are made rightI do wonder, do the board members of the O [redacted] Teachers' Pension Plan, the stated owner of this business, know about experiences with GWC such as mine? I know that I am quite interested in making them awarePurchaser of "Powertrain Plus" extended warranty - Jason W
Reference: Complaint # [redacted] – [redacted] – Rejection Response I have reviewed the customer’s rejection response GWC warranty has paid all prior repair claims in accordance with the terms of the vehicle service contract regarding parts and labor coverage If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedThe claim initiated on August 6, was approved in accordance with the terms of the vehicle service contract regarding parts and labor coverageDiagnostics were not included with our claim coverage and would be covered for up to one hour of laborGWC can process a reimbursement to the customer for the diagnostic coverage if they would like to be reimbursed that cost In regards to cancellation and refund, the vehicle service contract does address that specifically as follows; CANCELLATION(S) AND REFUND(S): • You may return this Contract within twenty (20) days after the date the Contract was mailed to You, or within ten (10) days after the date of sale indicated on the face of this Contract Application if the Contract was delivered to You at the time of sale, and, if there are no claims, the Contract is void and You will receive a full refund of the Contract purchase priceThe right to void this Contract is not transferable and applies only to the original Contract HolderYou may return this Contract by mailing it to the attention of the Administrator at the address listed on the face of this ContractIf You cancel this Contract after the applicable time frame or if a claim has been filed, You will receive a refund of a portion of the Contract purchase price only if Your Vehicle is declared a total loss by the insurance company insuring the Vehicle, or if the Vehicle is validly repossessed by the Contract Holder’s Lender We shall refund a pro rata portion of the amount paid by You or the Lien Holder based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid by Us and a fifty dollar ($50.00) service chargeAll cancellation requests must be made through the Selling DealerCancellation terms and conditions may vary by Lien Holder The customer is advised to contact their selling dealer if the above conditions for cancellation are met If they would like to process the reimbursement for diagnostics, please contact me directlyMy contact information is listed below I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
Reference: Complaint # [redacted] – [redacted] – Rejection response I have reviewed the customer’s rejection responseAs stated in prior correspondence, the vehicle service contract has a specific component coverage listThe contract addresses component coverage specifically as follows; • Covered Component(s) means those items specifically listed in this Contract Application under Powertrain, Standard, or Comprehensive, or all items except those specifically excluded in this Contract Application under Ultra and Ultra Wrap, respective of Your Coverage The customer has the Standard level of coverage which does not specifically list the transmission control module The contract application and terms were included on prior correspondence If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the claim details associatedGWC warranty has approved an engine replacement claim for the vehicle in question totaling $The claim was approved in accordance with the terms of the vehicle service contract regarding parts, labor, and diagnostic coverageGWC did approve one hour of diagnosis towards the claimAny additional charges for extended diagnosis or system flushes would be the customer’s responsibility I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
Reference: Complaint # [redacted] – [redacted] ***/ [redacted] – Rejection response I have reviewed the customer’s rejection of our response As stated in prior correspondence, the claim in question did not meet the requirements for rental reimbursement A copy of the vehicle service contract and terms was attached with initial response If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problemThe vehicle service contract addresses cancellation specifically as follows; # CANCELLATION(S) AND REFUND(S): You may return this Contract within twenty (20) days after the date the Contract was mailed to You, or within ten (10) days after the date of sale indicated on the face of this Contract Application if the Contract was delivered to You at the time of sale, and, if there are no claims, the Contract is void and You will receive a full refund of the Contract purchase price The right to void this Contract is not transferable and applies only to the original Contract HolderYou may return this Contract by mailing it to the attention of the Administrator at the address listed on the face of this ContractIf You cancel this Contract after the applicable time frame or if a claim has been filed, You will receive a refund of a portion of the Contract purchase price only if Your Vehicle is declared a total loss by the insurance company insuring the Vehicle, or if the Vehicle is validly repossessed by the Contract Holder’s LenderWe shall refund a pro rata portion of the amount paid by You or the Lien Holder based on the greater of the remaining time or mileage on this Contract, deducting any claims paid by Us and a fifty dollar ($50.00) service chargeAll cancellation requests must be made through the Selling Dealer If any of these conditions apply, the claimant is encouraged to submit a request for cancellation through the selling dealer of the vehicle and service contract I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customers concerns and the claim details associatedGWC warranty did approve the starter repair claim in accordance with the terms of the vehicle service contractThe contract addresses parts and labor coverage specifically as follows; PARTS: Replacement of Covered Components may be made with parts of like, kind, or quality and may be new, remanufactured, rebuilt, exchanged, or serviceable used components as are customarily used in the automobile industry and approved by the Administrator LABOR: Labor charges shall be based on the current AllData Labor Guide and hourly rates shall be within accepted industry standards In regards to cancellation and refund, the contract addresses that specifically as follows; CANCELLATION(S) AND REFUND(S): • Only in the event that the Vehicle is declared a total loss by the insurance company insuring the Vehicle, or the Vehicle is validly repossessed by the Contract Holder’s lender, will We and the Selling Dealer refund a pro rata portion of the Contract purchase priceWe shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid or approved for payment by Us and a fifty dollar ($50.00) service chargeAll cancellations must be processed through the Selling Dealer or Your Lien Holder The customer is urged to contact the selling dealer or lien holder if the above conditions for cancellation are met I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC warranty did approve a repair claim for turbocharger replacement totaling $dollarsThe replacement turbochargers were then determined to be faulty after installationThe vehicle service contract does address this situation specifically as follows; EXCLUSIONS (WHAT IS NOT COVERED): This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered herein listed below • Faulty parts or labor provided by others during the course of a Covered Repair GWC Warranty would have no obligation towards the cost of the replacement of the faulty turbochargers supplied by the repair shop I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customers’ statement of the problem and the claim details associated GWC warranty does have a Management request procedure in placeThe client would not accept our procedure for a contact back from Management I urge the customer to contact me directly if they do have any further concerns or questionsMy contact information is listed below The claim in question was approved in accordance with the terms of the vehicle service contract regarding parts and labor coverageThe customer is responsible for any charges not addressed under the coverage listed on the vehicle service contract I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] ###-###-#### x [redacted] Claims Department
Once again I understand I can call the for a referral WHERE IN THE CONTRACT DOES IT SAY YOU ONLY PAY $75????? This is contract Law 101, we entered into an agreement that said GWC will pay labor within "accepted industry standards" This is an addendum to the contract for California which states i'm not subject to arbitration which means I can exercise my right to sue in small claims court (which I am filing now) Other than that, there is no provision to say what is the industry standard except a sampling I have shown two locations that are no where close to the $and I will pursue this and have found mechanics that have been in the business for 30+ years that will testify that $IS NOT industry standardIn reality, I called GWC and asked to repair shops; one was miles away in [redacted] , Ca, however, the number was disconnected and they were not in business and the other was miles away in [redacted] , CA IF in fact $was the industry standard, why is there NO shop closer that is at $74? There are 40+ auto repair facilities whiting miles of my zip code of which NONE work at $ So once again, back the the basics of contract law; the contract said they pay whitin "Acceptable industry standards" and I am prepared to litigate and prove that in truth and fact, they breeched the contract and that their are only two facilities both with are outside of miles that will honor the $rate IF in face $was the accepted industry standard, then one of the 40+ facilities within miles would accept that rate and they do not I'm willing to go to court on these facts This is the last opportunity to do the right thing and honor the contract or i'm done and will see you in court in [redacted] *** Have a nice flight [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty has not been contacted about any repairs required with the vehicle in questionI reached out to the customer by phone and explained our claim procedureThe customer will be having a claim initiated to address the concerns and determine coverage I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty has approved the repair claim in question in accordance with the terms of the vehicle service contract regarding parts and labor coverageGWC has approved a total repair of $based on the verified failures to the engine The repair shop is recommending other repairs to the customer that was not verified as failed during the claim and inspection processThe customer would be responsible for any repair shop recommendations where a failure has not occurred I have attached a copy of the vehicle service contact for your review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the problem was diagnosed and there was no need for further diagnosing because nothing else was wrongneedless to say I paid for it out of my pocket because I needed my vehicle back .they replaced the transmission and my car works fine nowso the diagnosis the garage gave me was exactly right on it could not have been anything else because now my car worksI think they wanted me to send my car to a shop where they know someone and are getting money back from other garagesI felt safe where my car waswhen I purchased the warranty I was told I can take my car to wherever I choose toi should not have had to wait over a week for them to do diagnostics on a vehicle when it took only a day to figure out the problem.I will not be happy unless I get a refund for my warranty I paid for and for the repair
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associated GWC Warranty did have independent mechanical inspections performed to verify the failures reportedThe mechanical inspector had found the vehicle did have aftermarket modifications installed to the exhaust system They had also verified a lack of lubrication in the engine had caused damage to the internals and the subsequent failureThose items are both specifically addressed in the vehicle service contract terms as follows; EXCLUSIONS (WHAT IS NOT COVERED): This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered herein listed below • Any Mechanical Breakdown caused by contamination of or lack of proper levels of fuel, coolants, lubricants, or fluidsThis includes fluid leaksContamination means unintended presence or introduction of contaminants • Vehicles altered or customized by You or with Your knowledge beyond original factory specification, including but not limited to, oversized and undersized tires, lowered suspensions, raised suspensions (unless surcharge is paid), or frame kits • Aftermarket accessories or non-original equipment not installed by the Vehicle Manufacturer while owned by You GWC Warranty has no obligation towards the cost of the failures related to these above noted items I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the claim details associated GWC warranty has approved a transmission repair claim totaling $on May 13th The claim was approved in accordance with the terms of the vehicle service contract regarding parts and labor coverage I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation [redacted] Claims Department
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The denial of such claims is based on a subjective interpretation of the contractA vehicle is a complex machine and there are many componentsObviously, there will be components that are "not listed." The reason this type of warranty exists is to mitigate the cost of major repairs such as this Please see the attached receipt from the dealer showing the cost of the Valve $and Labor $in question Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In there response all They did was post a copy of a warranty contract and said that they where with in there right and did not do anything wrongJust because you say it enough times dose not make it became the truthNo mention was made as to why they lied, or failed to provide the appropriate fixes that I paid for when purchasing the contractNothing was said about why I had to fork out almost $extra dollar due unnecessary delays on there behalf they also are refusing to acknowledge that there own preferred shop refused to provide the cut rate services they where trying to get away with paying forAll of this leading to a long delay in my much needed vehicle being fixed extreme stress and a ton of increases medical issuesI only want them to cover what they should of paid for in the first place the complete fix of the transmission minus my deductible and my entire rental car bill since it was due to there inability to do there job and preform the services the sold me that caused this bill in the first place Asking for nothing else at this pointCompletely reasonableSadly I am not the first wont be the last if they are not held accountable for there action If needed their own preferred shop took records of all interactions with GWC to show how they are at fault here and tried to do cut rate work and provided us with those records, we are more then willing to provide copies to Revdex.com Regards, [redacted] And [redacted] ***