Above and Beyond Garage Doors

Revdex.com: At this time, I have not been contacted by Above and Beyond Doors regarding complaint ID [redacted] Sincerely, [redacted] ***

Revdex.com:
At this time, I have not been contacted by Above and Beyond Doors regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: I contacted Above & Beyond Doors on July **, 2014 asking for repair

of a garage door that did not close completely, leaving a gap of

5 to 12 inches. Was told that somebody would come between 3 and 6 PM.

A man named [redacted] arrived at 2:15 PM, said that the pulleys

needed replacement and would do the job immediately. I agreed,

he charged me $255 for changing the pulleys on two garage doors,

the defective one and the other not defective. At the time both

doors worked correctly. After one day, the originally defective door

showed the same defect that had required service, namely, not closing

fully and leaving a gap of about one foot. I called the company,

was told that somebody would come on Thursday [redacted] July between

3 and 6 PM. Nobody came, nobody called. I called the company

on Friday the [redacted] was told that [redacted] would come next day

(Saturday the [redacted]) between 7:30 and 8:30 AM. Nobody came,

nobody called. My son called the company on my behalf and was

told that there had been a misunderstanding, the appointment

was for Monday the [redacted] of July 2014 between 7:30 and 8:30 AM.

I waited until 9 AM, nobody came nobody called.Desired Settlement: The door should be repaired with no additional charges, [redacted] should arrive at the announced time. If the company would not perform the original charge should be rescinded and $255 returned to me.

Consumer

Response:

At this time, I have not been contacted by Above and Beyond Doors regarding complaint ID [redacted].

Sincerely,