Accurate Home Care, LLC

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Accurate Home Care, LLC received a referral through a county agency for services on 6/24/During the admissions process there was an initial delay as our agency was waiting on eligibility documentation effective 7/1/Start of Care was determined on 7/13/Complainant is correct that there was a missed visit with no communication to the home and no immediate follow up after two additional calls to the office from complainantThis breakdown in communication is not how our agency intents to provide services, as we do strive to provide excellent service and care to our clientsAs a result of this complaint here has been additional training provided to staff and new processes have been implementedTo date, the client is receiving services and communication has improved

Initial Business Response /* (1000, 5, 2015/09/03) */
Accurate Home Care, LLC received a referral through a county agency for services on 6/24/15. During the admissions process there was an initial delay as our agency was waiting on eligibility documentation effective 7/1/15. Start of Care was...

determined on 7/13/15. Complainant is correct that there was a missed visit with no communication to the home and no immediate follow up after two additional calls to the office from complainant. This breakdown in communication is not how our agency intents to provide services, as we do strive to provide excellent service and care to our clients. As a result of this complaint here has been additional training provided to staff and new processes have been implemented. To date, the client is receiving services and communication has improved.