ACORN

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] *s correct in that there was no timeline for the installation of the navigation system However, due to my limited days off, it is very difficult to schedule things, and I was trying to get the deal completed in the easiest manner possible for all involvedI have attached a call log from my Verizon cell phone I have obscured the numbers that do not pertain to this transaction, but have maintained an unredacted copy in case needed If you notice, I did not receive one call from the dealership regarding the servicing of this vehicle or on the day of service informing me that service would not be completed I made several calls, 4-11, 4-15, 4-19, and 4-trying to get any information regarding the arrival of the part Since the deal paperwork was signed on 4-7, I don't feel it unreasonable that I was seeking communication as to getting the deal completedWhen I arrived at the dealership for the service that was scheduled through [redacted] my son noticed that on the rolling scroll of service appointments my name was not on there We arrived at 10:and was told it would be approximately an hour and a half We returned at 11:and was told it would be "a couple of hours," and was offered a vehicle to go find something to do until service was completed I called the dealership at 1:to inform them we were on our way back and was again told it would be another hour or so When we arrived at the dealership around 2:20, I asked if there was someone I could speak with to get a clearer time frame [redacted] was summoned and told me it would be two hours, and if I wanted I could take a vehicle home and return it when my vehicle was completed That was not a great solution and I didn't have to be back in Mansfield until 7:00, so I told him I would wait but I was confused as to why a "plug and play" unit was taking so long I was never shown any documentation from the dealership either on a computer or a printed form When I was viewing the vehicle for purchase, the salesman assured me that they could get navigation installed in the vehicle if I wanted to purchase it and that it was a plug and play unit or they would never offer to do it, as, in his words, "any time you get in the dash and have to start messing with the wires it's a problem." Again, I was totally under the understanding that installation was not a big deal At 3:I met with [redacted] again, and he told me it would be another hour or so I had plans for a birthday/going away dinner with my sons in Mansfield at 7: I told him at this point I had to make sure I could get out of there before 5: At that point, he told me my option was to take a car from them and when service was complete they would call and I could retrieve the vehicle I know at that point that I didn't have another day off until 4-28, the following Thursday, and that it would be almost impossible to schedule that in I told him I wasn't going to be able to do that, and he told me that WAS my option, did I want it or not I declined and suggested that perhaps reversing the deal would be easiest He told me that wasn't going to happen, and was I going to take a car or not I declined, and went to the parking lot to see how I could arrange to get home and called [redacted] at 3:and a cab [redacted] was unable to accommodate me because, as with the dealership, they would require me to return the car to New Philadelphia, and that was an impossibility at that point I had my son drive from Mansfield to get my other son and I so we could get home I left the dealership parking lot approximately at 5:in a cab and went to [redacted] and was picked up by my son at 5: We also missed our dinner reservations and I can provide that documentation from the restaurantI have had to rent a vehicle to travel to my work appointments, and I have attached the first week of rental invoice Since that week was up on 4-30, I have had to rent the same vehicle again until some resolution is arrived at I renewed it via phone, so there is no attachment for this week of rental I also am not scheduled for another day off until 5-I feel that I am the victim of poor communication in several manners - poor communication between the salesman and [redacted] (it may not be the way the dealership normally handles things, but I have the voice mail from the salesman telling me that [redacted] would now handle the issue; poor communication between [redacted] and the service department (i.e., the amount of time that the service would take, and I'm wondering at this point if service was even aware I was coming in since my name was not on the service scroll; poor communication between [redacted] and myself (as evidenced by the many calls I made with none being returned.) I will say that I did hang up on [redacted] on his call to me at 6:04, as per the call log At this point conversation had turned very adversarial, and I didn't see the need to argue with the gentleman on the phone when I was already gone and was unable to accept the offer of returning a vehicle when I was not going to be able to do so in what seemed like a reasonable and timely manner And all I can say is that I have never, ever called anyone in my personal business or professional business an "it." I guess I have to ask you to take my word for that But I am firm in the viewpoint that I wish to have no further communications with [redacted] in any mannerI am also concerned in that the service on the vehicle was completed and I was called at 5:56, as evidenced by the call log My fear is that perhaps they were still having difficulty, and at that point threw their hands up and said just put it together so we can be done I have purchased all the warranties that were possible to be purchased at the time of the deal, but I'm not sure if navigation is covered at this point despite being told it was, as it seems that, again, communication is serious issue hereI loved the Pathfinder from 4-to 4-22, the time that I had it, and was greatly looking forward to the installation of the navigation and continuing on my way I feel it is grossly unfair for me to be punished regarding the fees for vehicle rental due to horrific communication on the part of the dealershipThank you, and any assistance that you can give would be greatly appreciated Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Nissan, I've been driving a vehicle for over years and driving in a certain gear is a fundamental in drivers education, driving a vehicle miles does not justify the technical difficulties that I do believe each and every person that was present on that day knew ofParkway Nissan indicated that I had driven the car miles and the car had not broken down, (not sure as to where the miles came from, since he never took the intuitive to come to the telephone to speak with me on 05/14/at approximately 1/hours after leaving the area,which is the same day of the purchase and miles certainly does not equal out to hours as was stated in the responseParkway Nissan failed to speak with me on SEVERAL OCCASIONS, after being advised on05/14/2016, by the salesperson that his hands were tied and the the MANAGER ADVISED HIM THAT HE WILL NOT BEING DOING ANYTHING FOR ME AND HE IS NOT GIVING ME MY MONEY BACK, that is when I had the SUBURBAN TOWED BACK TO THE FACILITY ON 05/16/2016, WITH THE CERTIFIED LETTER, THE MANAGER, (which is the one that would not come to the phone each time I called to try to come to a resolution), called me and stated that he received the vehicle and that my money will not be returned, and that they could fix the car at my expense, I advised the MANAGER, that I just want my money returned along with all the additional expenses [redacted]

** *** *est drove the suburban prior to her purchaseThere were no concerns or condition of sale prior to her signing the paperwork
0.0001pt 0in;">The warranty is percent off internally lubricated parts and if it is a transmission issue it would be coveredWe offered to repair the car under warranty and she declinedShe drove the vehicle here with no issues and then all of the way home with no issues? When the customer leaves the lot we have no idea how they drive or if they remove anything from the car or alter thingsIt drove fine for miles and then all of a sudden it broke? Was it put into 4xby error? Was it driven in drive gear or low? Was something changed in the hours after she left here? We don’t know but we do know it drove and shifted fine when they left and thats why we have warranties for this reasonThey are in place for issues like thisMost dealers sell them as is ! but we do offer a day warranty to help for issues like thisIf she wants the car looked at ( her expense minus %) we would be glad toOtherwise she will have weeks from today May 23rd to remove the car or be charged per day storage and security feeWe have limited lot spaceWe will not be refunding her money

This is a complaint regarding *** *** * *Pathfinder) navigation installationI* * ***
" letter-spacing: -0.65pt;">Enclosed is a copy of her purchase order which she signed and a copy of the worksheet showing navigation being installed at a split in costShe got a copy of this along with other forms that pertained to the purchaseAlso enclosed is copy of the ups shipping from the company That supplied the navigation and a copy of where we signed for it Also enclosed is a copy of a phone call that I made to her and will explain it later in this conversationOn Monday April 18th my parts department brought the Navigation unit to my office and then I put a note on it letting *** ( salesman) know to go ahead and arrange a time for installation when he returned from his vacation on the 25thEarly on the 27th *** *** called me and wanted to know if her Navigation unit came in and I shared with her that it did and I put it on *** desk to arrange a timeShe said I was supposed to contact her and I shared with her I was never told that and That is not our process hereOur salesman handle their own appointments so there is no confusion or issuesShe then proceeded to get upset saying we didn’t hold up our end of the agreement and it was supposed to be installed in a weekSee the enclosed purchase order and worksheet there is no time table on either onethe order was to take a week to arrive not to be installedI offered to have a driver come to her home or work to and bring a free lancer car, come back and install the navigation unit since it was the first one we have installed and take it back to her and she said noShe wanted to come down on her day off and to ge her a lime and it better not take very longI shared with her the email from the company said it only takes around an hour and a half but we have never done one and we may need more timeShe also asked me about a pair of sunglasses she said were in a white case a were left in her trade and I told her the only pair that i• see were in a black case in *** desk and she said " can't you hear I said they were in a while case " I told her I would try and reach out to *** *nd see if he located themShe arrived on the 22nd for installation and we gave her FREE rental car and she went to lunchWe ran into some issues with the programing of the Navigation unit and contacted her via cell phone and she was upset because of the time frameWe offered numerous times to have her take the free rental car go home and we would finish the install and clean the car and fill it with gas and bring it back to wherever she is Again she refused this serviceI did apologize for the delay but when you are dealing with programing and installation of electronics you can’t rush through the processWe tried numerous times to accomadate her but the entire time she kept saying she wanted her jeep backI told her thats not possible unless she wanted to buy it back She said we didnt hold up to the purchase agreement and as you can see by the enclosed pictures we didThe Navigation unit was installed that day and the car was ready while she was still here in townMy service advisor called her and told her it was done and she was at *** *** which is yards away and she said she wanted to speak to me before she came and got itI called her and shared with her the car is done and she start screaming of how she is going to post bad reviews and shes suing us and im I liarShe hung the phone up on me so I called *** *** ( parts and service director ) and told *** to call her and tell her again her car is ready and she said shes not getting it and I quote " *** called me and said what do you want and hung up on me " I enclosed the copy of my phone log and its time StampedWe try to accomodate every customer to the best of our abilities but I feel she came in with the intentions of making an issue out of this from the get goShe said her time was important and she had to have the navigation in asap but yet she wouldn’t let us come and get the car completed and returned to her before friday and she refused for us to give her a free loaner car and bring her car back to her on friday when she was here and then when it was complete she refused to come and get itShe told me many times she wanted her jeep back If she doesnt like what she purchased that isn’t our fault she picked the car and signed the papers we can always trade her out of it at her expenseOn the 26th *** *** contacted *** *** and told him she would come and get the Pathfinder if we would pay for her Rental car bill and reimburse her for a pair of sunglasses she claimed were in the jeepWe offered her many times a Free rental car, to pick it up and return it , also it was done before she left town and she wants us to pay for a car for her ?? We told her noAlso the glasses in *** drawer were her glasses and if she would have listened to me when I tried to tell her they came out of her jeep instead of calling me amd it she wouldn't have to have spend money on glassesSo were no going to pay her glassesOn the 27th She returned *** call telling her once again her car was ready for pick up and she said would only do so if we paid for the rental car and her glasses, she had no other concerns other than trying to get money from us for these itemsThe definition of Extortion is " the practice of obtaining something, especially money, through force or threatsand this is a classic case , we will not reimburse her for something we offered and provide as a service for free we will not pay for glasses for her when they were here and she refused to listen to me because the glass case was the wrong color and we also completed the work the day she was here and still in townWe apologized for the extra time but we have to make sure its installed correctly and her making threats slowed the process downHer car is finished and she will have to come and get it herself We parked it in a secure location and have pictures of all body panels to make sure there is no claim of any damageWe will allow her to keep the car here for free but once the case is closed and I hove the fax confirmation from
the Revdex.com she has hours to get the car removed or we will charge her per day fee for storage and security I want to thank the Revdex.com for this process it allows for the real issues to be made clear
Thanks,
*** *** Executive Manager

Thank you for forwarding the information on this concernI have reviewed both the customer and the dealer representatives commentsParkway Nissan's stance on the matter has not changed since the last comment *** *** had givenWe stand by our previous offer, to repair the vehicle at the customers expense, minus the 20% that Parkway Nissan's used car department will coverThe 20% warranty is the only warranty that pertains to this situationAs previosly stated, no other offers will be entertainedParkway Nissan will not be refunding the vehicle purchase, nor will we be covering any towing or other expenses for which the customer is seeking reimbursement.
Thank you*** ***
Parkway Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]s correct in that there was no timeline for the installation of the navigation system.  However, due to my limited days off, it is very difficult to schedule things, and I was trying to get the deal completed in the easiest manner possible for all involved.
I have attached a call log from my Verizon cell phone.  I have obscured the numbers that do not pertain to this transaction, but have maintained an unredacted copy in case needed.  If you notice, I did not receive one call from the dealership regarding the servicing of this vehicle or on the day of service informing me that service would not be completed.  I made several calls, 4-11, 4-15, 4-19, and 4-20 trying to get any information regarding the arrival of the part.  Since the deal paperwork was signed on 4-7, I don't feel it unreasonable that I was seeking communication as to getting the deal completed.
When I arrived at the dealership for the service that was scheduled through [redacted] my son noticed that on the rolling scroll of service appointments my name was not on there.  We arrived at 10:15 and was told it would be approximately an hour and a half.  We returned at 11:30 and was told it would be "a couple of hours," and was offered a vehicle to go find something to do until service was completed.  I called the dealership at 1:57 to inform them we were on our way back and was again told it would be another hour or so.  When we arrived at the dealership around 2:20, I asked if there was someone I could speak with to get a clearer time frame.  [redacted] was summoned and told me it would be two hours, and if I wanted I could take a vehicle home and return it when my vehicle was completed.  That was not a great solution and I didn't have to be back in Mansfield until 7:00, so I told him I would wait but I was confused as to why a "plug and play" unit was taking so long.  I was never shown any documentation from the dealership either on a computer or a printed form.  When I was viewing the vehicle for purchase, the salesman assured me that they could get navigation installed in the vehicle if I wanted to purchase it and that it was a plug and play unit or they would never offer to do it, as, in his words, "any time you get in the dash and have to start messing with the wires it's a problem."  Again, I was totally under the understanding that installation was not a big deal. 
At 3:45 I met with [redacted] again, and he told me it would be another hour or so.  I had plans for a birthday/going away dinner with my sons in Mansfield at 7:00.  I told him at this point I had to make sure I could get out of there before 5:30.  At that point, he told me my option was to take a car from them and when service was complete they would call and I could retrieve the vehicle.  I know at that point that I didn't have another day off until 4-28, the following Thursday, and that it would be almost impossible to schedule that in.  I told him I wasn't going to be able to do that, and he told me that WAS my option, did I want it or not.  I declined and suggested that perhaps reversing the deal would be easiest.   He told me that wasn't going to happen, and was I going to take a car or not.  I declined, and went to the parking lot to see how I could arrange to get home and called [redacted] at 3:48 and a cab.  [redacted] was unable to accommodate me because, as with the dealership, they would require me to return the car to New Philadelphia, and that was an impossibility at that point.  I had my son drive from Mansfield to get my other son and I so we could get home.  I left the dealership parking lot approximately at 5:15 in a cab and went to [redacted] and was picked up by my son at 5:40.  We also missed our dinner reservations and I can provide that documentation from the restaurant.
I have had to rent a vehicle to travel to my work appointments, and I have attached the first week of rental invoice.  Since that week was up on 4-30, I have had to rent the same vehicle again until some resolution is arrived at.  I renewed it via phone, so there is no attachment for this week of rental.  I also am not scheduled for another day off until 5-12.
I feel that I am the victim of poor communication in several manners - poor communication between the salesman and [redacted] (it may not be the way the dealership normally handles things, but I have the voice mail from the salesman telling me that [redacted] would now handle the issue; poor communication between [redacted] and the service department (i.e., the amount of time that the service would take, and I'm wondering at this point if service was even aware I was coming in since my name was not on the service scroll; poor communication between [redacted] and myself (as evidenced by the many calls I made with none being returned.)    I will say that I did hang up on [redacted] on his call to me at 6:04, as per the call log.  At this point conversation had turned very adversarial, and I didn't see the need to argue with the gentleman on the phone when I was already gone and was unable to accept the offer of returning a vehicle when I was not going to be able to do so in what seemed like a reasonable and timely manner.  And all I can say is that I have never, ever called anyone in my personal business or professional business an "it."  I guess I have to ask you to take my word for that.  But I am firm in the viewpoint that I wish to have no further communications with [redacted] in any manner.
I am also concerned in that the service on the vehicle was completed and I was called at 5:56, as evidenced by the call log.  My fear is that perhaps they were still having difficulty, and at that point threw their hands up and said just put it together so we can be done.  I have purchased all the warranties that were possible to be purchased at the time of the deal, but I'm not sure if navigation is covered at this point despite being told it was, as it seems that, again, communication is serious issue here.
I loved the Pathfinder from 4-7 to 4-22, the time that I had it, and was greatly looking forward to the installation of the navigation and continuing on my way.  I feel it is grossly unfair for me to be punished regarding the fees for vehicle rental due to horrific communication on the part of the dealership.
Thank you, and any assistance that you can give would be greatly appreciated.
 
 
 
 
Regards,
[redacted]

The salesman made an error on depositing the wrong check. We apologized to the customer. Next time we will not allow customer to get a car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] Nissan, I've been driving a vehicle for over 35 years and driving in a certain gear is a fundamental in drivers education, driving a vehicle 70 miles does not justify the technical difficulties that I do believe each and every person that was present on that day knew of. Parkway Nissan indicated that I had driven the car 70 miles and the car had not broken down, (not sure as to where the 70 miles came from, since he never took the intuitive to come to the telephone to speak with me on 05/14/2016 at approximately 2 1/2 hours after leaving the area,which is the same day of the purchase and 70 miles  certainly does not equal out to 6 hours as was stated in the response. Parkway Nissan failed to speak with me on SEVERAL OCCASIONS, after being advised on05/14/2016, by the salesperson that his hands were tied and the the MANAGER ADVISED HIM THAT HE WILL NOT BEING DOING ANYTHING FOR ME AND HE IS NOT GIVING ME MY MONEY BACK, that is when I had the SUBURBAN 2004 TOWED BACK TO THE FACILITY ON 05/16/2016, WITH THE CERTIFIED LETTER, THE MANAGER, (which is the one that would not come to the phone each time I called to try to come to a resolution), called me and stated that he received the vehicle and that my money will not be returned, and that they could fix the car at my expense, I advised the MANAGER, that I just want my money returned along with all the additional expenses.
[redacted]