I called Adams Heating and Cooling on 06/morning for central a/c unit repair service call when I asked about scheduling a service for that day, I specifically ASKED and VERIFIED if it is possible for technician to come IN TIME TO FINISH THE WORK, BEFORE 4pm as I had to leave the house at the time "NO PROBLEM, We'll get someone in there DEFINITELY before that", said the service manager Bill Well, I get a call from technician at 3:15pm, saying he is on his wayI asked him if he could be done by 4pm as I had to leave the house at that time, and he says “ABSOLUTELY NOT There's no wayDiagnostic alone would take more then 30min”(we'll come back to this particular statement so keep it in mind) and he is min away(Strike one) ok, fine so I call the service manager immediately after hanging up with technician, and set up another appointment for next day which is7/ Told him that I have several appointments I have to keep, so my availability is between 1pm to 5:30pm I SPECIFICALLY asked him if this will present a problem "NO IT WILL NOT BE A PROBLEM AT ALL!!" he said "Tech is working until 4:30pm so we DEFINITELY will not have problem, we will have tech in between those time." well, 7/comes and I get a call from Adams Heating and Cooling @ 11:45am We are on the road and trying to finish up the last of the appointment We are NOT at home yet I answer the call, the lady on the other line is Frazzled, and start yelling at me She says "well, you are the last on the list for today's work, and technician needs to come in NOW, would you be available?" I tell her no, we are not even home yet, and she says "well, then we have to reschedule you to another day"(Strike Two) I Explained to her the situation, and told her that I had SPECIFICALLY asked if my schedule would cause a problem, and each time, I was told "NO PROBLEM" The lady I spoke to further yelled and said " Well, we can't have technicians just waiting around, we can't do this." I again explained that I asked if my scheduling would be a problem before hand and was told it would not been a issue The said lady sighed a big sigh (of someone dealing with difficult person) "...THIS is THE reason why we don't do SPECIFIED appointment, we cant let technicians sit around doing nothing" (strike THREE) First of all, it isn't a specified appointment it was a RANGE of time that spanned half a day!!! and I had REPEATEDLY asked, if it would cause a problemTo which answer I received each time was “NO PROBLEM” I had very HIGH hopes for ADAM's Heating and Cooling But I can't deal with a company that 1) can't keep a appointment promises that they re-assured on multiple occasions as “NO PROBLEM” 2) makes customer feel like the problem is on our side, when in fact, company is the one failing to live up to their own words If they are charging $for first 30min (we'll come back to this as well, so keep this rate in mind), and $for each additional 15min, I would expect them to be able to keep the schedule they have promised IF they can't keep the simple scheduling promise, I can't imagine HOW they can live up to any other promises of quality of their work I found another service that charged much less, and was upfront about what they can do and can't do instead of promising me the world and not deliver For a complete run around they gave me for simple scheduling, and service rep calling me and yelling at me for THEIR mistake, they get star Additionally on rates: Service manager Bill said “...IF problem is solved within ½ hours, we'll not charge you a cent over $109” The technician I spoke to said “Diagnostic alone would take MORE THEN ½ hours” Service manager isn't lying in his statement, true, but draw your own conclusion about what the tech said and what it means
I called Adams Heating and Cooling on 06/morning for central a/c unit repair service call when I asked about scheduling a service for that day, I specifically ASKED and VERIFIED if it is possible for technician to come IN TIME TO FINISH THE WORK, BEFORE 4pm as I had to leave the house at the time "NO PROBLEM, We'll get someone in there DEFINITELY before that", said the service manager Bill Well, I get a call from technician at 3:15pm, saying he is on his wayI asked him if he could be done by 4pm as I had to leave the house at that time, and he says “ABSOLUTELY NOT There's no wayDiagnostic alone would take more then 30min”(we'll come back to this particular statement so keep it in mind) and he is min away(Strike one) ok, fine so I call the service manager immediately after hanging up with technician, and set up another appointment for next day which is7/ Told him that I have several appointments I have to keep, so my availability is between 1pm to 5:30pm I SPECIFICALLY asked him if this will present a problem "NO IT WILL NOT BE A PROBLEM AT ALL!!" he said "Tech is working until 4:30pm so we DEFINITELY will not have problem, we will have tech in between those time." well, 7/comes and I get a call from Adams Heating and Cooling @ 11:45am We are on the road and trying to finish up the last of the appointment We are NOT at home yet I answer the call, the lady on the other line is Frazzled, and start yelling at me She says "well, you are the last on the list for today's work, and technician needs to come in NOW, would you be available?" I tell her no, we are not even home yet, and she says "well, then we have to reschedule you to another day"(Strike Two) I Explained to her the situation, and told her that I had SPECIFICALLY asked if my schedule would cause a problem, and each time, I was told "NO PROBLEM" The lady I spoke to further yelled and said " Well, we can't have technicians just waiting around, we can't do this." I again explained that I asked if my scheduling would be a problem before hand and was told it would not been a issue The said lady sighed a big sigh (of someone dealing with difficult person) "...THIS is THE reason why we don't do SPECIFIED appointment, we cant let technicians sit around doing nothing" (strike THREE) First of all, it isn't a specified appointment it was a RANGE of time that spanned half a day!!! and I had REPEATEDLY asked, if it would cause a problemTo which answer I received each time was “NO PROBLEM” I had very HIGH hopes for ADAM's Heating and Cooling But I can't deal with a company that 1) can't keep a appointment promises that they re-assured on multiple occasions as “NO PROBLEM” 2) makes customer feel like the problem is on our side, when in fact, company is the one failing to live up to their own words If they are charging $for first 30min (we'll come back to this as well, so keep this rate in mind), and $for each additional 15min, I would expect them to be able to keep the schedule they have promised IF they can't keep the simple scheduling promise, I can't imagine HOW they can live up to any other promises of quality of their work I found another service that charged much less, and was upfront about what they can do and can't do instead of promising me the world and not deliver For a complete run around they gave me for simple scheduling, and service rep calling me and yelling at me for THEIR mistake, they get star Additionally on rates: Service manager Bill said “...IF problem is solved within ½ hours, we'll not charge you a cent over $109” The technician I spoke to said “Diagnostic alone would take MORE THEN ½ hours” Service manager isn't lying in his statement, true, but draw your own conclusion about what the tech said and what it means