ADC Bus Service

Complaint: [redacted] I am rejecting this response because: At the time I booked and reserved the limo no one made it aware to me that the party bus I was renting can come without a restroomNo where in the contract did it indicate that the party bus can come without a restroom and that the client would be charged to use the restroomThe company included everything in their terms and conditions regarding rental of the party bus but failed to include detail regarding the restroomThis is a hygienic complaint regarding the company not listing this information in the contract and then forcing clients to pay in order to use the restroom at the time of serviceIf clients are made aware, then we will be prepared to pay for this amenity The contract lists that the company and client cannot be held liable for traffic conditionsThe company used this liability policy to work in their favor when the driver showed up late at the very beginning of the serviceHowever when returning the company ADC Limo uses the liability policy against the clientThe agreement for my group to arrive on the bus to return to the final destination was met by my passengersAccording to your liability policy your company and me the client should not be held liable for acts of God, traffic conditions and for weather conditionsThe Driver directed all passengers to arrive on the bus by 4:50pm - this term was met by our passengers as directed by your driverWe are equally not responsible for the traffic conditions on the way back to our final destinationThe company failed to mention in the investigation the time their GPS reported leaving the destinationMy bus group abided to the rule to meet on time and we were still charged for OT in which we did not cause to incur It is very unfortunate that the company treats new clients this way and then does not respond to complaints as mentioned in their terms and conditions with the client directlyVery unfortunate that most clients of this company must file claims through government organized businesses to resolve issues that can be handled with customer service Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They have not provided any justification for rejecting my requestIn addition they are in direct violation of there contract as they have do not provide details until after deposit is recieved and even when request is made to cancel before hours they still keep your moneyTheir response is unacceptableIf this cannot be resolved via Revdex.com I will contact Small Claims CourtThis that important to me as a consumer.Regards, [redacted] ***

It's a shame to see such complaint The person that is complaining did not book with us It was The husband of [redacted] who is a repeat customerWe accommodate him all the time with the lowest rates, and last minute bookings We told customer that we had oil leak and won't be able to send bus We also told customer refund will take place on Monday when we are back at the office However, customer and his friends/family called us times yelling and demanding refund Over calls from different numbers all day long Refund was processed yesterday and it most likely don't show on their Til after closeAt this point, we will not be providing services to such customer againThanks

Customer claims she left a cell phone on the bus. Bus was searched and no cell phone found. customer went to police and we told the police that no phone was found on the bus. Noone in this office have any recollections of informing customer to bring mechanic. Mechanic checks
engines and not sure how mechanic will find a phone that was never found on the busCustomer who booked with us is well aware of our policy which is "Limousine Company shall not be held liable for any items left or damaged on the vehicle, and shall not be responsible for the safe-keeping of any item." Customer claims phone is worth $900. We just hope they have insurance on that phone since it's so expensive. Wish we can help her however we were not able to retrieve any phone she claims she left on our bus. thx

It's a shame to see such complaint The person that is complaining did not book with us It was The husband of *** *** who is a repeat customerWe accommodate him all the time with the lowest rates, and last minute bookings We told customer that we had oil leak and won't
be able to send bus We also told customer refund will take place on Monday when we are back at the office However, customer and his friends/family called us times yelling and demanding refund Over calls from different numbers all day long Refund was processed yesterday and it most likely don't show on their Til after close.At this point, we will not be providing services to such customer again.Thanks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint:...

[redacted]I am rejecting this response because: They have not provided any justification for rejecting my request. In addition they are in direct violation of there contract as they have do not provide details until after deposit is recieved and even when request is made to cancel before 24 hours they still keep your money. Their response is unacceptable. If this cannot be resolved via Revdex.com I will contact Small Claims Court. This that important to me as a consumer.Regards,[redacted]

1.  Nowhere on our website or contract bathroom is listed as available on all buses.  Customers request bathroom as needed and when asked about a bathroom, we then discuss rates for those buses with bathroom.  customer never mentioned needing a bus with bathroom and when sent with one (as a free upgrade), she decided she wants the bathroom but refused to pay its fee. 2.  we start timing you the minute we pick you up and your time ends when you are dropped off.  What you do or what happens during that time is customer responsibility.  If everyone at the concert leaving at the same time and it takes the bus longer to get out, that is customer responsibility.  Customer still sitting on the bus, using the service, diesel burning and driver getting paid for his time.  We thank you for your business.  take care

1.  Customer booked a 30 pass limo bus without bathroom.  Per availability and schedule, customer received a 30 pass limo bus with bathroom.  We charge more for the bus with bathroom.  Customer did not pay that price.  When asked to use the bathroom, driver told customer...

that there is additional fee of $100 for the bathroom.  Customer refused to pay.  Driver did not allow access.   Basically, customer did not pay the price of the bus with bathroom and when asked to pay more to get access to bathroom, customer refused.  2.  Customer went 1 hour overtime.  Driver informed the customer of the overtime charge.  Per the terms and conditions that customer is well aware of, there is a charge for overtime.  Customer blames traffic getting out of the festival for being late.  Our company cannot control traffic; driver needs his pay for the extra driving time and the bus is idling/burning diesel during that time also.  Overtime charge is in the contract.  It is unfortunate when customers use the service fully and when charged for the overtime or asked to pay more for amenities not requested nor paid for, they complain. thx.

Complaint: [redacted]
I am rejecting this response because:
1. At the time I booked and reserved the limo no one made it aware to me that the party bus I was renting can come without a restroom. No where in the contract did it indicate that the party bus can come without a restroom and that the client would be charged to use the restroom. The company included everything in their terms and conditions regarding rental of the party bus but failed to include detail regarding the restroom. This is a hygienic complaint regarding the company not listing this information in the contract and then forcing clients to pay in order to use the restroom at the time of service. If clients are made aware, then we will be prepared to pay for this amenity.
2. The contract lists that the company and client cannot be held liable for traffic conditions. The company used this liability policy to work in their favor when the driver showed up late at the very beginning of the service. However when returning the company ADC Limo uses the liability policy against the client. The agreement for my group to arrive on the bus to return to the final destination was met by my passengers. According to your liability policy your company and me the client should not be held liable for acts of God, traffic conditions and for weather conditions. The Driver directed all passengers to arrive on the bus by 4:50pm - this term was met by our passengers as directed by your driver. We are equally not responsible for the traffic conditions on the way back to our final destination. The company failed to mention in the investigation the time their GPS reported leaving the destination. My bus group abided to the rule to meet on time and we were still charged for OT in which we did not cause to incur.
It is very unfortunate that the company treats new clients this way and then does not respond to complaints as mentioned in their terms and conditions with the client directly. Very unfortunate that most clients of this company must file claims through government organized businesses to resolve issues that can be handled with customer service.

Regards,
[redacted]

It's a shame to see such complaint.  The person that is complaining did not book with us.  It was The husband of [redacted] who is a repeat customer. We accommodate him all the time with the lowest rates, and last minute bookings.  
We told customer that we had...

oil leak and won't be able to send bus.  We also told customer refund will take place on Monday when we are back at the office.  However, customer and his friends/family called us 100 times yelling and demanding refund.  Over 100 calls from different numbers all day long.  Refund was processed yesterday and it most likely don't show on their Til after close.
At this point, we will not be providing services to such customer again.
Thanks

Deposit non-refundable.  Have a good day.

Review: To whom it may concern,

I am writing in regard to ADC Bus Service in Virginia. We first rented a vehicle with them back in June 2014 for an excursion. The bus we had and the driver, Robert, was great. We decided to rent with this company again and requested the same vehicle and driver for the next event in August.

Because of weather, we had to reschedule the August event to September 6. We spoke with Mary who offered to move our deposit over to the new date without penalty, and as a favor to us because we had rented before, and would hope to rent again.

The day before the tour, Sept 5, Mary calls me to tell me that she’s sending us another vehicle - a 16-person party bus, instead of the 30-passenger bus we rented. Because we only had 15 people we agreed, but I did ask Mary to provide us the most tasteful “party” bus as this was a daytime excursion for professionals.

The night before I get a call from their driver to confirm the pick up location. It seems that the pick up address I communicated with ADC wasn’t relayed to the driver. I give him the correct address.

The day of the event, the driver forgets the pick up address and is sitting in the wrong location. He calls me a little frustrated, and I remind him of the address again. I also remind him that we spoke the night before. The bus arrives and it’s a typical party bus with a pole, etc. This is not the bus on the original reservation, nor the tasteful vehicles we asked for, but at this point there was nothing we could do. The morning trip out was a cooler, and we had the windows of the vehicle open. No one complained about the air conditioning because the weather that time of day was tolerable.

During the tour and outdoor yoga class, the bus driver sat idling. I invited him to join us a few times so that the vehicle wouldn’t be on, wasting energy. As a sustainable event planner I also know it’s illegal to sit idling for an extending period of time. He preferred to remain in the vehicle and I didn’t bother him. I did invite him to join us again for lunch near the end, and only he then turned the vehicle off and joined us – 2 ½ hours into the tour. 2 ½ hours of idling.

That day was 96 degrees and the participants had been in the sun and heat all day. On the ride back the bus started to heat up so badly that we discovered that the air conditioning was broken, and had been the entire time. We said something to our bus driver and he not once stopped to check. It seems that the air conditioning worked up front so he was very comfortable, but the rest of the guests were very uncomfortable. We asked the bus driver at one point to pull into the closest 7-11 so participants could buy cold water. Many were feeling sick from the heat. The bus got so hot that the glue under the tiles started to melt, the tiles started sliding off, and people’s shoes were sticking to the floor. I emailed Mary to let her know and she proceeded to text the driver to confirm. The driver misinformed her that the air conditioning was working, because again it was working for only him and not the other 15 people in the back of the bus. The driver continued to text and drive through Maryland and into Washington, DC. Participants took photos of this to document this. I understand this, too, is illegal.

Mary was unresponsive to my emails. I kept trying to reach out to see if ADC would be willing to compensate us for a vehicle that we didn’t request (the party bus). And one we believe had been provided by ADC knowing that the air conditioning wasn’t functioning properly. I have been trying to work out some reimbursement with ADC when the last email I received from ADC was aggressive and threatening. They are now saying that we owe them for the bus we rescheduled in August, and are threatening legal action to claim another $650 from us.

I started to do a little research and have found that that this company has a number of complaints both on Yelp and the Revdex.com. I would like to strongly urge the Revdex.com to consider investigating this company for fraudulence and harassment.

Thank you in advance for taking this complaint into consideration.

Best,

[redacted]Desired Settlement: At this point I don't want to continue arguing about any reimbursement for the terrible services and products ADC Bus Service provided us on Saturday, Sept 6. I would instead prefer that they stop contacting us, and cease any legal action for a trip that was never rendered in August. Also, I never signed a contract for the September bus so if they feel they are "owed" something from August, then they should consider it a wash for the Sept trip.

Review: ADC Limo are one of the worst bus companies, I have ever encountered.

We chartered for a trip from DC to NYC. Because of their strict time limits on service we were on a very tight itinerary and so every minute counted.

1. The day of the trip, I received a call from a representative stating in addition to the amount quoted for the charter, we would now be responsible for tolls and parking. I freaked! Never before have I heard of such a thing and have been doing bus trips for decades. After much discussion these fees were waived.

2. The itinerary clearly included a rest stop at a HUGE service center in Delaware where we were to pick up 2 travelers. The driver drove right past it saying he didn't see it and so had to turn around wasting precious time. His additional explanation was that he had set his GPS for [redacted] and not the service center WHICH WAS ON THE ITINERARY!!!!!

3. We assumed the bus had sufficient fuel to make it to NY. So imagine our surprise when the driver stopped at another rest stop further up on the NJ Turnpike to purchase fuel. Additional time was wasted because he couldn't figure out what side the fuel take was. More time wasted.

4. The driver's GPS stopped working once he hit NYC and so instead of going to a world renowned landmark in Harlem, he drove over the bridge into Queens near LaGuardia Airport during rush hour. OUR QUESTION: Why would the company or at the very least the driver not know where he was going? Why depend on GPS? It's one thing in your car but when you're driving a bus load of people you should know how to get to your destination.

Back to our very tight itinerary: Our group was supposed to be in Harlem by 6:00 pm (we left MD at 1:00 pm - plenty of time) at the latest so they could eat prior to the show at 7:30 pm. They finally pulled up to the theater at 6:55 pm with no chance of getting dinner.

5. With all that happening, I tried to contact the office for help with their driver. They answered the phone once, put me on hold never to return. Repeated attempts to call went unanswered. Mind you, when we were trying to book the charter, they answered the telephone everytime up until 10:00 pm to answer questions or to email the contract. Now no one answered.

After a threatening email stating the issues and our desire not to pay, I finally get a call back from their representative "[redacted]" telling me they will tell the driver to return to MD and leave the passengers stranded in NYC. UNBELIEVABLE.

6. Once the show was over the group was scheduled to be back on the bus by 10:00 pm. I get an email (not a call) from the office stating that the driver was waiting outside at 9:45pm and for them to hurry inorder to get back by the contracted time.

7. On the way down the road, several passengers noticed the driver weaving on and off the shoulder. They believe he was falling asleep at the wheel.

Thank goodness we arrived back to MD safely. It was most definitely the bus charter from HELL.Desired Settlement: I believe we deserve a partial refund. This company put our passengers at risk, was not prepared for the travel to NYC, gave us an inexperienced driver and were completely unreachable during an emergency and once contact was made was incredibly rude.

If I don't qualify for a partial refund, I would like for them to be placed on a watch or very low rating list. Please see the other reviews listed on [redacted].com. You will see what I mean. This is a continuing problem.

Consumer

Response:

From: [redacted]

Date: Tue, Oct 1, 2013 at 10:40 AM

Subject: Revdex.com Complaint #[redacted]

To: "[email protected]" <[email protected]>

Good Morning,

On September 27th I filed a complaint against ADC Limo of Washington, DC. I would like to now add to that complaint as I am receiving emails from the company demanding additional money from me.

As stated in my complaint, the morning of the trip, I received a call stating that we would be responsible for tolls and parking on the trip from Maryland to New York City. After much back and forth, the representative, [redacted], said that the owner had agreed to waive the those fees.

Now they are saying that we owe them $50 for parking and $100 for dropping off at 2:30 aminstead of the contracted time of 2:00 am. We strongly disagree as the late return to Maryland was due to the driver falling asleep at the wheel and weaving on and off the shoulder. We have a bus load of witnesses.

Now they want to take legal action if we don't pay the additional amount. I feel this is harrassment.

Please add this to my complaint.

Peace and Blessings,

Review: This is a bus company and my daughter was on one of their buses and her phone dropped in between an area on the bus that she was unable to retrieve her phone on Sunday, October 12. We have been in contact with this company for four (4) days now to get back onto the bus and try again to retrieve her phone with a long ruler and adhesive tape at the end, however, they are not being very cooperative, they are telling her that she has to get a mechanic to get her phone. After contacting a mechanic, now the bus company is telling her that they are too busy and she can't go on the bus to try and retrieve her phone. No one is being nasty to them when speaking with them but they are hanging up on us and then when we try to call back they are not answering any of their phones. I have tried to contact each of their offices and left a message on their website with to no avail. The seriousness of this matter is that my daughter is a college student and now we have no way to communicate with her which is very dangerous.Desired Settlement: I would like my daughter to be able to retrieve her phone from this bus. This is the only way we can communicate with her while she is in college.

Business

Response:

Customer claims she left a cell phone on the bus. Bus was searched and no cell phone found. customer went to police and we told the police that no phone was found on the bus. Noone in this office have any recollections of informing customer to bring mechanic. Mechanic checks engines and not sure how mechanic will find a phone that was never found on the bus. Customer who booked with us is well aware of our policy which is "Limousine Company shall not be held liable for any items left or damaged on the vehicle, and shall not be responsible for the safe-keeping of any item." Customer claims phone is worth $900. We just hope they have insurance on that phone since it's so expensive. Wish we can help her however we were not able to retrieve any phone she claims she left on our bus. thx.

Review: I'm writing regarding the transaction on my card for service on 05/24/2014 - [redacted].

I requested the bus service to pick up and drop off from 10:00am to 6:00pm. As required I completed, the deposit, signed the contract, completed payment and required tip.

I totally understand everything as written in the contract - however I do not agree with the OT charge applied to my card.

Service was scheduled to begin at 10:00am on Saturday May 24th. Our driver was late by 15 minutes. The driver was in contact with me in the morning at 8am and I advised the driver where to meet our group and he confirmed to be on time. I contacted the driver 10 minutes prior to 10am and at 10am on the day of service to confirm where the driver was located. It was disappointing the driver was late because we agreed in the contract for service to being at 10am.

Our destination (without stops) is approximately 54 minutes away from our pickup location and because of the late pickup we arrived to the destination later than we expected. Our group adjusted. Many complaints which were mentioned by our passengers on the bus is how could the bus company charge an additional $100 to use the restroom on the bus? This issue offended our passengers and discouraged the experience. Quite like trunk space, the restroom is a part of the bus - use of the restroom at an extra cost was not listed in the contract and refusing our passengers to use the restroom for the hour plus long drive was quite a health issue. Purpose of renting the party bus was to allow our passengers to drink while on the bus and while all passengers are different some may use the restroom more frequently than others. This was a personal issue the bus company did not alert us in the contract and did not allow during the trip. In addition - the contract forced a $50 per stop fee when making stops outside areas listed in the contracts. Our passengers were forced to hold their bladder for the duration of the trip and I believe this was incredible unreasonable for any company!

Another major complaint - Prior to departing the bus - the bus driver announced to our group we need to meet back on the bus "at ten till" and at a particular location. I repeated to all my passengers to be on the bus by 4:50 pm at the desired location and confirmed with the driver. At that point he did not disagree or correct me (if I stated anything wrong) as we confirmed. I repeated again all passengers to be on the bus at 4:50 pm for us to arrive at the final destination by 6pm.

My passengers did as we were told. Many passengers were lost because the bus was not at the location we agreed to meet but we all made it on the bus by 4:50 pm. It took approximately 30 minutes to exit the traffic from the premises and again an hour and 10 minutes to arrive at the final destination. A passenger of mine was sitting in the front with the driver and confirmed our driver missed the exit on the way back which extended the trip an additional 10 minutes. We did not arrive at our final destination until 6:45pm.

Our experience did not end well because of the implied and unvalid charge for Over Time - in which we did not imply or cause for the driver. If our group agreed to do overtime we would have clearly mentioned it to the driver and delayed the return trip as necessary. Our group is not satisified by the experience because lack of communication regarding usage of the restroom on the bus and the delay/OT costs incurred.

I clearly read the contract and understand as mentioned in the contract's Liability Policy the driver may not be responsible for Acts of God and unforseen traffic situations and that weather conditions. However I do not believe me the client is to be held liable for these causes and to be charged for overtime fees as well.

I have also filed this complaint with ADC Limo company and have yet to hear back from the company.Desired Settlement: I desire to be refunded the balance of the Over Time charge $125.

Business

Response:

1. Customer booked a 30 pass limo bus without bathroom. Per availability and schedule, customer received a 30 pass limo bus with bathroom. We charge more for the bus with bathroom. Customer did not pay that price. When asked to use the bathroom, driver told customer that there is additional fee of $100 for the bathroom. Customer refused to pay. Driver did not allow access. Basically, customer did not pay the price of the bus with bathroom and when asked to pay more to get access to bathroom, customer refused. 2. Customer went 1 hour overtime. Driver informed the customer of the overtime charge. Per the terms and conditions that customer is well aware of, there is a charge for overtime. Customer blames traffic getting out of the festival for being late. Our company cannot control traffic; driver needs his pay for the extra driving time and the bus is idling/burning diesel during that time also. Overtime charge is in the contract. It is unfortunate when customers use the service fully and when charged for the overtime or asked to pay more for amenities not requested nor paid for, they complain. thx.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

1. At the time I booked and reserved the limo no one made it aware to me that the party bus I was renting can come without a restroom. No where in the contract did it indicate that the party bus can come without a restroom and that the client would be charged to use the restroom. The company included everything in their terms and conditions regarding rental of the party bus but failed to include detail regarding the restroom. This is a hygienic complaint regarding the company not listing this information in the contract and then forcing clients to pay in order to use the restroom at the time of service. If clients are made aware, then we will be prepared to pay for this amenity.

2. The contract lists that the company and client cannot be held liable for traffic conditions. The company used this liability policy to work in their favor when the driver showed up late at the very beginning of the service. However when returning the company ADC Limo uses the liability policy against the client. The agreement for my group to arrive on the bus to return to the final destination was met by my passengers. According to your liability policy your company and me the client should not be held liable for acts of God, traffic conditions and for weather conditions. The Driver directed all passengers to arrive on the bus by 4:50pm - this term was met by our passengers as directed by your driver. We are equally not responsible for the traffic conditions on the way back to our final destination. The company failed to mention in the investigation the time their GPS reported leaving the destination. My bus group abided to the rule to meet on time and we were still charged for OT in which we did not cause to incur.

It is very unfortunate that the company treats new clients this way and then does not respond to complaints as mentioned in their terms and conditions with the client directly. Very unfortunate that most clients of this company must file claims through government organized businesses to resolve issues that can be handled with customer service.

Regards,

Business

Response:

1. Nowhere on our website or contract bathroom is listed as available on all buses. Customers request bathroom as needed and when asked about a bathroom, we then discuss rates for those buses with bathroom. customer never mentioned needing a bus with bathroom and when sent with one (as a free upgrade), she decided she wants the bathroom but refused to pay its fee. 2. we start timing you the minute we pick you up and your time ends when you are dropped off. What you do or what happens during that time is customer responsibility. If everyone at the concert leaving at the same time and it takes the bus longer to get out, that is customer responsibility. Customer still sitting on the bus, using the service, diesel burning and driver getting paid for his time. We thank you for your business. take care