Advanced Automotive Concepts

This company refuses to refund me for a product that has been proven to be faulty I consulted with a lawyer and they advised me to first contact Revdex.com & Consumer Protection to show I made an effort to get the matter resolved I purchased headlight assemblies and fog lights It included the full housing so it was very expensive The halo LED lights are faulty and I have video and pictures to prove it along with a technical assessment from a professional lighting installer

I ordered a set of custom headlights for my vehicleWhen items arrived I took it to my local professional installers and they notice a defect in the passenger side headlight assembly which had quiet a bit of condensation so I waited for a couple of days for the headlight to dry out and it didn't so about a week later I email [redacted] at Aac Enterprise Inc and told her my situation and she said that she'll send me a free bottle of silicone to fix the issue and with instructions, so I took it back to my local installers and they did exactly what she suggested in the email and still no goI'd emailed her back and she said that there were nothing that she could but send back the headlight to get them fixedWhen you're dealing with a custom product you would think that they do extensive testing before the ship anything out but I guess they didn'tSo mind you I'm getting charged a labor fee each time the headlights had to get worked onSo I called and spoke to another individual a

Ms [redacted] We are very sorry to hear that you wanted to return your product. Attached is the return policy as listed for each order. If you would like to return the product for partial credit, please email me at [email protected] and I will see what we can do for you.How do I return... my product?We design Oracle products to bring quality and performance to your automotive lifestyle. We feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.Merchandise can be returned for a refund or exchange for any reason within 14 days from the day you receive your item. Merchandise returned within 30 days will be issued a store credit. All items must be unused and fully intact to receive a refund or exchange. Your return will be processed within 5 business days of being received at our warehouse and refunds will be issued based on the original method of payment. You will receive an e-mail notification once your return is processed. Please allow 1-2 billing cycles for the refund credit to appear on your statement.RETURN PROCEDURES:Fill out the Return Form that came with the order. You need to include a copy of your invoice that is sent with each order. If you don't have your original packing slip, please download this form and fill it out completely. The restocking fee charges are:• 5% for unopened, unused merchandise.• $15 additional re-packaging fee for opened merchandise • Used items will not be accepted for exchange or return. Pack your return with the completed form (in the original package if possible) and send it to AACstyle at: AAC Enterprises INC Return Dept [redacted] [redacted] ***IMPORTANT NOTES:We cannot accept C.O.D. deliveries.You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be refused, and AAC will not replace the contents of the package. Thank you for your cooperation.All refunds will be credited to the method of payment used for the original purchase.Exchanges are subject to availability. A refund will be processed if the product is unavailable.After 30 days, returns are NOT accepted

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11941064, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Tiffanie from Oracle Lights has reviewed my complaint and said she would get back to me with a solution I have not heard back from her as yet so I'm not accepting this response until I hear what she is willing to do to resolve my issue You must take into consideration this is the second time I've been left with a faulty headlight unit I cannot remove both faulty headlights and ship them back because I will have no vehicle to drive I have asked them for a partial refund to cover the additional labour expenses I've incurred because of the faulty lights.] Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12109936, and find that this resolution is satisfactory to me. I will be mailing the halo's, wires, and controller module tomorrow morning
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12054334, and find that this resolution is satisfactory to me.
Regards,
*** ***

This company refuses to refund me for a product that has been proven to be faulty I consulted with a lawyer and they advised me to first contact Revdex.com & Consumer Protection to show I made an effort to get the matter resolved
I purchased headlight assemblies and fog lights It included the full housing so it was very expensive
The halo LED lights are faulty and I have video and pictures to prove it along with a technical assessment from a professional lighting installer

The customer has requested a refund of $which we will have agreed to

We have already been in communication with the customerWe have offered several different options for him, which he has refusedWe still have an offer out to him that he has not responded to yet

This business has made no attempt to contact me after I filed the complaintBefore I filed the complaint I spoke with the owner of the company who acknowledged my complaint as valid, yet denied making an attempt to resolve the issueWorst company I have ever had to deal with and without
a doubt worst product I have ever received in my lifeAn absolute waste of money for a poorly made productEvery review I've seen online has been a bad review on the companyThis is a borderline scam. Revdex.com:
At this time, I have not been contacted by Advanced Automotive Concepts regarding complaint ID ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11941064, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have been trying to get in contact with anyone at this business for help with my warranty return orderI have been told I would receive a call back multiple times, hung up on and ignored on multiple occasionsI have tried calling multiple phone numbers and sending emails but nothing has worked and it has now been more than months since the company has received my shipment which is a purchase that cost more than $

The side marker was delivered to me on Wednesday (March 29th) and upon installation, everything appears to be working correctly with the replacement. I accept the business's response and resolution. Thanks, ***

I ordered a set of custom headlights for my vehicleWhen items arrived I took it to my local professional installers and they notice a defect in the passenger side headlight assembly which had quiet a bit of condensation so I waited for a couple of days for the headlight to dry out and it didn't so about a week later I email *** *** at Aac Enterprise Inc and told her my situation and she said that she'll send me a free bottle of silicone to fix the issue and with instructions, so I took it back to my local installers and they did exactly what she suggested in the email and still no goI'd emailed her back and she said that there were nothing that she could but send back the headlight to get them fixedWhen you're dealing with a custom product you would think that they do extensive testing before the ship anything out but I guess they didn'tSo mind you I'm getting charged a labor fee each time the headlights had to get worked onSo I called and spoke to another individual a

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11107123, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please specify the date or period till when I do have to wait for thier attempt to deliver the packageIt will be quarter or what?? Be specific and I am ready to cooperate with you
Regards,
*** ***

I placed an order with this company on 2/10/I ordered a set or ORACLE SMD halo's for a ChallengerPlease note that this Advanced Automotive Concepts and ORACLE are the same company
I received my product on 2/15/Upon opening the product, one halo was defective and did not light upI discovered that the power cable connecting in to it was lose and then fell outThey sent me a new halo out as replacementI finally got everything sorted out about mid-March and installed the halo's on my carAfter a couple weeks of being on the product started to malfunctionSeveral LED's have stopped workingI sent emails on 3/22/17, 3/24/and 4/3/I left voicemails for different people's contact I got off the internet on 3/28/and 4/6/I also included contacts for ORACLE form their website as well I never received a call or email back on any of these correspondenceI eventually left a post on their Facebook page on 4/10/showing photos of the defective product a

I ordered a set of side markers for my vehicle through Advanced Automotive Concepts about a month ago or soAlready the front passenger side marker lights have gone out and I need it replaced
I contacted AAC with pictures of the defective side markerNickole B*** contacted me back with a return label for my defective one, as well as a tracking number for my supposed new oneI sent back the defective one which AAC received today (3/25/17)There has been NO update on the status of my new one being sent to me via the USPS tracking number Nickole B*** providedI contacted her back via email several times and called once on 3/23/and once on 3/24/and got the same exact response from her on the emails and phone calls: "your side marker was FOR SURE shipped out and the tracking number will be updated within 24-hours"
Sure enough, as I knew would come to pass, it's been almost hours, and still no updateI called AAC back today to ask for an update and a

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID 11107123, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cannot wait further and the best I can allow them to send my package most latest by end of this month since its been over a month now and cannot wait for their claim from USPSThey have filed a claim with Usps and will get money in thier account hence why should customer suffer for all suchonce again they resend my package not from USPS but from some other courier who ate reliable in their service l
Regards,
*** ***

Hello, I am sorry for the delay you experiencedI have confirmed that the sidemarker has shippedWith our high volumne of shipments leaving there seems to have been an unexpected delay that Nickole was not aware ofI assure you there was no intent to deceive youUSPS does take some
time to update the tracking numberWe are sorry for any confusion, as we have made your warranty a high priority on your last phone callIf you do not receive your package by Thursday, please contact us and we will call the post office on your behalfThank you for you understanding and again we apologize for this confusion

Hello We shipped the package via US Postal ServiceWe opened an investigation for the package which is still ongoingIf they can not locate and deliver their package we will ship a replacement. Details attached