Airpark Pak N Ship

First of all, it's surprising that any business interested in customer service would blame the customer for their errorsYou are supposedly experts in packagingNot meIt's your responsibility and obligation, which I paid for, to pack items appropriately.Second, unfortunately your employees misled youI never asked for minimal packagingI spoke to one person only (not anyone else) that I wanted the artwork condensed so that I could ship as few boxes as possibleNothing more, nothing lessI never suggested using minimal packagingThat's simply a lieSome boxes had adequate packaging so that the artwork was not damaged and two boxes had no styrofoam peanuts which allowed the artwork to be jarred against corners without any protectionThe packaging standards were totally inconsistent.As you know, FedEx insurance would not pay for damage because they were not negligentThe packaging was inadequateThat's why there was damageIt's completely irrelevant whether I had FedEx insurance or not.Again, your employees lied to youI never "chose" to have you package anything in a particular wayThe fact that you and your employees take absolutely no responsibility for your negligence says a lot about you and how you run your businessIt wouldn't cost you much to take some responsibility and avoid an extremely unhappy customerI would guess it will cost you a lot more in the long run by having an angry customer who is going to try to tell as many people as possible how negligent, sloppy, and irresponsible you areAnd it makes great business sense to make me angrier than I already was