Alaska Coach Tours

Dear Mr***:First let me apologize that the tour didn't meet your expectationsAlaska is a trip of a lifetime and we always want to make sure the excursions go as plannedFirst, I'll address some of your statements regarding our operations and requirements for Driver/Guides:- Must be at least years of age.- Cannot have more than moving violations in the last years.- Extensive background check.- Must complete a minimum of hours of driving with certified trainer and pass the State of Alaska Driving test.- Must complete hours of duel driving following certification.- Ongoing tour auditing.Alaska Coach Tours has one of the best safety records in the Nation and has been given safety awards multiple yearsWe are very proud of our record and that we exceed the National requirements for driving a motorcoach.However, we follon any complaints so I'll talk with our Manager about thisWe have nothing on record of your original complaint which could be because you didn't purchase it from us but through the cruiselineIn terms of you getting a full refund on what you paid for the tour, we as you probably know are not the wholesaler of the tour that you purchased therefore have no authority to provide a refund for the trainHowever, I would be happy to send you a refund of the portion we collect for the motorcoach trip as a customer service solutionWe strive to exceed all expectations and in this instance we didn't meet your expectationsWould the address you list on your complaint be the best one? Thank You,Dennis M [redacted] President

Dear Mr. [redacted]:First let me apologize that the tour didn't meet your expectations. Alaska is a trip of a lifetime and we always want to make sure the excursions go as planned. First, I'll address some of your statements regarding our operations and requirements for Driver/Guides:- Must be at least 21...

years of age.- Cannot have more than 2 moving violations in the last 3 years.- Extensive background check.- Must complete a minimum of 40 hours of driving with certified trainer and pass the State of Alaska Driving test.- Must complete 10 hours of duel driving following certification.- Ongoing tour auditing.Alaska Coach Tours has one of the best safety records in the Nation and has been given safety awards multiple years. We are very proud of our record and that we exceed the National requirements for driving a motorcoach.However, we follow-up on any complaints so I'll talk with our Manager about this. We have nothing on record of your original complaint which could be because you didn't purchase it from us but through the cruiseline. In terms of you getting a full refund on what you paid for the tour, we as you probably know are not the wholesaler of the tour that you purchased therefore have no authority to provide a refund for the train. However, I would be happy to send you a refund of the portion we collect for the motorcoach trip as a customer service solution. We strive to exceed all expectations and in this instance we didn't meet your expectations. Would the address you list on your complaint be the best one?                                                                                                                             Thank You,Dennis M[redacted]President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. I mean, it seems as though they do have standards for their drivers, and I certainly cannot prove that this particular driver did not meet the standards, I only know what I saw and experienced firsthand, which was a scary ride from a seemingly inexperienced driver. But I suppose he very well might have had the experience that the business claimed. Sincerely, [redacted]