Albert's RV Rental

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ [redacted] was, in fact, extremely unproffessionalTelling your customers "you're a big girlCan you read English?" is rude and is not acceptable customer serviceI will be sure to be more aware next time although I assure you, we will give our business to someone elseSo your lousy, hide-behind-our-contract offer doesn't work for any of usI'm more than happy to provide phone records from my group to dispute your claim that we did not attempt to get helpNot a problemYour company provided a non-working unit with no propane as our contract that I can read states should have worked and one tank full of propane and your greedy company could care less.] Regards, [redacted]

Dear UI";"> [redacted] , We apologize for any problems you encountered during your recent stay with us and wish you had a better experience with us First, I We would like to clarify a few thingsYou have never been treated rudely by me our any members of our staffOn the contrary, yesterday when you had a brief conversation with our staff member you were asked to stop threatening and cursing at them and you refused so the call was ended Prior, to each rental we do a walk-thru and conduct a check list to insure every item is working inside the unitIn addition, when the unit was delivered to you another walk-thru was conducted and you were explained on how to operate each item and that each item was working when the unit was delivered As they were trying to explain to you the only notification we received from you that a problem had occurred was the email you send from your mobile phone after your stayYou had informed us that you attempted to contact the Driver during your but didn't get a responseWe had stated that our Drivers use company phones and each call is loggedI have reviewed that log and no calls were received from you or your partyIn addition as we explained, we have a pamphlet on the wall that instructs you to call our 24hr assistance line in the event you encounter any problems or have questionsI have also reviewed those calls and none of them were from you or your groupDuring the brief conversation yesterday you stated that you never called that number or sent a email from your phone because of lack of phone serviceWhich was confusing because you said you only called the driver Our company tries very hard to make sure each guest has a exceptional stay in our unitsAll of our units are newer models and we constantly maintain them to insure nothing goes wrongWe have one of the youngest fleets in the industryIn addition, we keep staff on hand to do service calls at each destination during the day to assist any guest in the event that something does malfunctionSo that way we can resolve the issue immediatelyOur competitors don't offer that serviceThey asked for you to bring it to the nearest RV shop for service Since we were not aware of any problems you had during your stay and we were not given the opportunity to correct themNor did you attempt to return or terminate the rental we cannot offer you a full refund that you have requestedThe Rental Agreement states and provides the following in these events: Appliances/Operational Items: The A/C, Awning, Radio, Generator, Television, DVD Player, Stove, Microwave or any Operational Item in the unit are convenience itemsIf any malfunctions should occur with any of these items, compensation may be made at the discretion of management in the form of credit for a future rental, of up to $ if we aren’t able to correct the problem during your rental period Promises: RV’s are not a Hotel, Motel or a CondominiumKeep in mind that these are RV RentalsOur goal is to enhance your camping experience and provide shelter from the great outdoorsWe cannot offer any discounts or refunds for any reason, regardless of fault No Refunds offered Therefore, in the future a $ credit will provided to any future stay you wish to have with us Once again, we apologize for any issues you had and we hope you consider us for any Camping Trips you have in the future Sincerely, [redacted] Albert's RV Rental

Dear
UI";">*** ***,
We apologize for any
problems you encountered during your recent stay with us and wish you had a
better experience with us
First, I We would like to
clarify a few thingsYou have never been treated rudely by me our any members of
our staffOn the contrary, yesterday when you had a brief conversation with
our staff member you were asked to stop threatening and cursing at them and you
refused so the call was ended
Prior, to each rental we
do a walk-thru and conduct a check list to insure every item is working inside
the unitIn addition, when the unit was delivered to you another walk-thru was
conducted and you were explained on how to operate each item and that each item
was working when the unit was delivered
As they were trying to
explain to you the only notification we received from you that a problem had
occurred was the email you send from your mobile phone after your stayYou had
informed us that you attempted to contact the Driver during your but didn't get
a responseWe had stated that our Drivers use company phones and each call is
loggedI have reviewed that log and no calls were received from you or your
partyIn addition as we explained, we have a pamphlet on the wall that
instructs you to call our 24hr assistance line in the event you encounter any
problems or have questionsI have also reviewed those calls and none of them
were from you or your groupDuring the brief conversation yesterday you stated
that you never called that number or sent a email from your phone because of
lack of phone serviceWhich was confusing because you said you only called the
driver
Our company tries very
hard to make sure each guest has a exceptional stay in our unitsAll of our
units are newer models and we constantly maintain them to insure nothing goes
wrongWe have one of the youngest fleets in the industryIn addition, we keep
staff on hand to do service calls at each destination during the day to assist
any guest in the event that something does malfunctionSo that way we can
resolve the issue immediatelyOur competitors don't offer that serviceThey
asked for you to bring it to the nearest RV shop for service.
Since we were not aware of
any problems you had during your stay and we were not given the opportunity to
correct themNor did you attempt to return or terminate the rental we cannot
offer you a full refund that you have requestedThe Rental Agreement states
and provides the following in these events:
Appliances/Operational Items: The A/C, Awning, Radio, Generator, Television, DVD
Player, Stove, Microwave or any Operational Item in the unit are convenience
itemsIf any malfunctions should occur with any of these items, compensation
may be made at the discretion of management in the form of credit for a future
rental, of up to $ if we aren’t able to correct the problem during your
rental period.
Promises:
RV’s are not a Hotel, Motel or a CondominiumKeep in mind that these are RV
RentalsOur goal is to enhance your camping experience and provide shelter
from the great outdoorsWe cannot offer any discounts or refunds for any
reason, regardless of fault No Refunds offered
Therefore, in the future a $ credit will provided to
any future stay you wish to have with us
Once again, we apologize for any issues you had and we
hope you consider us for any Camping Trips you have in the future
Sincerely,
*** ***
Albert's
RV Rental

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[*** *** was, in fact, extremely unproffessionalTelling your customers "you're a big girlCan you read English?" is rude and is not acceptable customer serviceI will be sure to be more aware next time although I assure you, we will give our business to someone elseSo your lousy, hide-behind-our-contract offer doesn't work for any of usI'm more than happy to provide phone records from my group to dispute your claim that we did not attempt to get helpNot a problemYour company provided a non-working unit with no propane as our contract that I can read states should have worked and one tank full of propane and your greedy company could care less.]
Regards,*** ***