Alexander's

Hello Revdex.com, [redacted] came to see us on July 14, for a photo session She came back and placed her order on August 22, She paid for 2-5x7s and 2-passport photos using her gift certificate and paying the balance - $ We told her it normally takes 6-weeks for the order to come back [redacted] came in and picked up her order on October 10, 2014; she took the 2-5xprints and brought it to our attention that she was missing the passport photos She never mentioned that we didn't remove her double chin Please see the before and after photos included We try to use our discretion when doing digital retouching; removing chins, etcand we felt that removing anymore would look fake [redacted] contacted us again on November 3, to let us know that she never got her passport photos We immediately printed them and mailed them to her with a refund check of $for the passport photos We certainly had no intention of 'playing keep away' with her photos; this was a human mistake on our part! We apologized to her and feel that sending her the passport prints and refunding her cost of the passports should make up for her inconvenience Please let me know if you need anything else from us and thank you for the opportunity to hear our side of the story

Hello Revdex.com,
*** *** came to see us on July 14, for a photo session
She
came back and placed her order on August 22, She paid for
2-5x7s and 2-passport photos using her gift certificate and paying the balance
- $ We told her it normally takes 6-weeks for the order to come
back *** came in and picked up her order on October 10, 2014; she
took the 2-5xprints and brought it to our attention that she was missing the
passport photos She never mentioned that we didn't remove her double
chin Please see the before and after photos included We try to
use our discretion when doing digital retouching; removing chins, etcand we
felt that removing anymore would look fake *** contacted us again on
November 3, to let us know that she never got her passport photos
We immediately printed them and mailed them to her with a refund check of
$for the passport photos We certainly had no intention of 'playing
keep away' with her photos; this was a human mistake on our part! We
apologized to her and feel that sending her the passport prints and refunding
her cost of the passports should make up for her inconvenience
Please let me know if
you need anything else from us and thank you for the opportunity to hear our
side of the story