Fantastic company, resolves anything quicklywe were in a budget home , and the owner of this company goes over and beyond- we have had experiences with other companies at the lake- that never call you back, from lake retreat to sml rentals- remax- Premier vacation rentals smith mountain lake is for everyone and on spot !
Good afternoon As stated before this appears to be a personal issue between the [redacted] and [redacted] This has nothing to do with the company as witnessed and seen in the lease agreementOur attornies would like to pass on that if they needed anything - they should supponea the info from Mr [redacted] , PC All testimonies and other facts have been submitted thru them I am not sure why the Revdex.com is involved with a personal claim? This has nothing to do with Premier vacation Rentals inc The two are separate facets attached is the lease - that states only the owner of any home, can make decisions on their home, not this company
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
First we would like to clarify the issue, this person did not book anything with us Second- the web site does state night min in the summer, nights is during fall and winter, we are sorry the consumer did not read on further Third- the rates vary- as the consumer sent in on their postWhen you click book it- as per our emails to the consumer - you see the exact rate for that day Fourth- It is a shame people who do not travel alot anymore - do not realize that a varying rate ( as seen on the complaint does mean the rate varies) - no-one can call up or email and demand the lower rateI do not personally do that with the airlines when I see that nor any hotel- I understand it varies The was the holiday rate and it booked Fifth- By VA law- owner and Brokers set rates - by fair housing acts- we nor any home owner is allowed to change rates just because one consumer cannot afford the trip They called the day before arrival, brand new home to the market and demanded the lower rateOur company cannot change to the lower rate when the owner has set the holiday rateSomeone else within hour could afford the cost and booked on line and had a great stay This person also noted in our emails that he had been refused several homes at our lake already, and in NC in hotels, I am not sure why, so seems this consumer had a trend going before they contacted us In the future, perhaps this consumer, needs to learn the rate differences - on any web site and understand them and why - rather than accusing any company We tried to explain it, this consumer refused to push the " book it " button to see the exact rate Thank you for allowing us the opportunity to respond, you saw all our previous emails back and forth as well, to verify our comments
This was booked online, the additional charges are shown once you click "book it" $Bedford County tax $Cleaning $Damage $Additional charge for single night stay
Fantastic service, they advertise properly- you do have to read and push the button " terms and conditions" - which has been around for over years on their web site- so not sure how no-one can miss thatThey go over and beyond- even offered t give us a home for an hour when the power outage occurredGreat team, really there- could not contact other agencies at the lake in the pastCome right out and helpHomes re clean and finally we found the right agency on the lake to use
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
Regards,
*** ***
Fantastic company, resolves anything quickly.. we were in a budget home , and the owner of this company goes over and beyond- we have had experiences with 3 other companies at the lake- that never call you back, from lake retreat to sml rentals- remax- Premier vacation rentals smith mountain lake is for everyone and on spot !
9/12/14 Response To the Revdex.com:
To Whom It May Concern
First and foremost-Premier Vacation Rentals does not make nor force any owner to withhold damage deposits. Therefore this is not a matter with Premier vacation Rentals- we have to by VA law, follow what the owner directs us to do. The [redacted] need to contact the owner – not the company for any and all complaints on this matter. However here are a few of the facts:
As a note:
1) People saw them in the boats
2) They said they kayaked in the cove to a vendor, that was in a discussion with them
3) They had a daschund that barked a lot, ( in fact- I told them I had a dog like that also that barked a lot- good security)- so if anyone came into the area- that dog would have barked and they would have heard it. If this occurred I am sure they would have called immediately, since they did call about how to operate all the light switches, gfci, the air and the hot-tub.
4) The [redacted] accused the tenants next door of using them and crossing over the lawn. The neighbors have corrected their false statement. Also from that side it is nearly impossible to climb over 8 foot solar panels, once you have climbed the fence.
5) In conclusion- the only party responsible is the [redacted] for the damages, we are forwarding all exhibits to an attorney, and the [redacted] may suponea these, if they desire. Due to tenant privacy – they are not allowed to see private names or emails until they do this.
6) The blankets are missing, and every owner relies on the inspection to tell the the facts. Why would the inspection team lie?
Overall
1) This company does not make any damage deposit decisions, every owner must do this. We email the issue to the owners and call them and send photos and they decide. As per the lease they signed and as per the web site, this has always been the way Premier vacation Rentals @ SML inc has operated. So this company, and I as Broker of both companies have no authority to withhold any damage deposit- only owners do.
2) I as the owner of this home made the decision based on knowledge of kayaks and pricing,
3) Over the past 15 years we have withheld approx. 1% of damage deposits across the board on several homes – in which the owner has directed us.
4) Log [redacted]- my home has had only 2 withheld in 283 bookings, since 2011, this equates to .07% -One was withheld in 2005 – when the tenant called and said they put the boat thru the dock roof. They were a repeat and still come to the lake and our homes. We both spilt the cost. So I am very fair and honest with every tenant in any home, mine and my owners.
5) I have never withheld a damage deposit on any home I have ever owned intentionally. Why would I-? It makes my life miserable, and have to go thru all of this. It cost my company over 100 hours per withholding of any deposit, even without a complaint like this. (My home owners do not know this- we take the brunt of it after their decision.)
6) I have acted very professionally towards them and stated facts and I have also NOT charged them in court for the extra amounts, which I could according to the lease.
Please see the attached lease.
I believe this addresses the concerns raised. If not, feel free to contact me
Sincerely
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
First we would like to clarify the issue, this person did not book anything with us.
Second- the web site does state 3 night min in the summer, 2 nights is during...
fall and winter, we are sorry the consumer did not read on further.
Third- the rates vary- as the consumer sent in on their post. When you click book it- as per our emails to the consumer - you see the exact rate for that day.
Fourth- It is a shame people who do not travel alot anymore - do not realize that a varying rate ( as seen on the complaint does mean the rate varies) - no-one can call up or email and demand the lower rate. I do not personally do that with the airlines when I see that nor any hotel- I understand it varies.
The 400 was the holiday rate and it booked.
Fifth- By VA law- owner and Brokers set rates - by fair housing acts- we nor any home owner is allowed to change rates just because one consumer cannot afford the trip. They called the day before arrival, brand new home to the market and demanded the lower rate. Our company cannot change to the lower rate when the owner has set the holiday rate. Someone else within 1 hour could afford the cost and booked on line and had a great stay.
This person also noted in our emails that he had been refused several homes at our lake already, and in NC in hotels, I am not sure why, so seems this consumer had a trend going before they contacted us.
In the future, perhaps this consumer, needs to learn the rate differences - on any web site and understand them and why - rather than accusing any company . We tried to explain it, this consumer refused to push the " book it " button to see the exact rate.
Thank you for allowing us the opportunity to respond, you saw all our previous emails back and forth as well, to verify our comments.
Great company, really works with you on all angles, the best at the lake... tells you where to go if you damage something( our dog ran thru the screen door) they actually helped us resolve and did not charge a dime...they are great... clean units, unlike the ones some owners have, like Silver Bay- awful cleaning...there- do not go- this is great cleaning and really responsive mangement.
This was booked online, the additional charges are shown once you click "book it".
$13.13 Bedford County tax
$75.00 Cleaning
$39.00 Damage
$12.00 Additional charge for single night stay
Good afternoon
As stated before this appears to be a personal issue between the [redacted] and [redacted]. This has nothing to do with the company as witnessed and seen in the lease agreement. Our attornies would like to pass on that if they needed anything - they should supponea the info from Mr [redacted], PC.
All testimonies and other facts have been submitted thru them
I am not sure why the Revdex.com is involved with a personal claim? This has nothing to do with Premier vacation Rentals inc.
The two are separate facets.
attached is the lease - that states only the owner of any home, can make decisions on their home, not this company.
I have reviewed the response offer made by the business in reference to complaint ID 1[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] IS THE OWNER of [redacted]. We’ve contacted the owner, [redacted] with two certified letters….and heard nothing but crickets. Only when we formally complain about her business practices does she comment.
1) People saw them in the boats. The “People” did not see anyone from the [redacted]’s family in a kayak. The “People” saw the [redacted]’s family in a rented pontoon boat. The “People” saw my husband and son in the canoe that was provided FREE from [redacted]. Would these “People” be confident enough to testify in a court of law as to who they actually saw in a kayak? I don’t think they would
2) They said they kayaked in the cove to a vendor, that was in a discussion with them “They” did not see anyone from the [redacted]’s family kayak in the cove. What vendor is in the cove? The cove consists of private homes and no businesses. Would “They” testify in a court of law as to who exactly they saw in the kayak? No, I don’t think they would
3) They had a daschund that barked a lot, ( in fact- I told them I had a dog like that also that barked a lot- good security)- so if anyone came into the area- that dog would have barked and they would have heard it. If this occurred I am sure they would have called immediately, since they did call about how to operate all the light switches, gfci, the air and the hot-tub. This a true statement. Our beloved Dachsund would scare away any bad guys.
4) The [redacted] accused the tenants next door of using them and crossing over the lawn. The neighbors have corrected their false statement. Also from that side it is nearly impossible to climb over 8 foot solar panels, once you have climbed the fence. This is a completely false statement. This is a quote from my letter to [redacted]:
Good morning,
attached below please find our letter denying allegations that led us to lose our security deposit of $500. This letter was sent via [redacted] on Thurs, July 24, and we've yet to hear a response. Please respond ASAP, thank you.
Saturday afternoon (7/12/14) we arrived early…..in our excitement of being on vacation, we video taped the cleaning crew while they were making up the beds, and no where in the tape do you see a “red twin sized blanket”.
We believe that there is sufficient evidence that clearly explains the “blue house” had the young folks using their kayaks associated with their rental. Could it be possible that your neighbors got the wrong house? Throughout the week, the young folks at the “blue house” were using the kayaks and horsing around. Those kayaks were located in the water directly in front of [redacted]….we just sat on the dock and watch them play. In no way do we accuse the neighbors of stealing the kayaks from [redacted]. We are saying the neighbors used their kayaks provided to them by their rental house. They used these kayaks many times in the waters in front on their rental and in front of [redacted]. Anyone looking out at the water would not know what house these kayakers belong to. It’s a very easy mistake to make.
5) In conclusion- the only party responsible is the [redacted] for the damages, we are forwarding all exhibits to an attorney, and the [redacted] may suponea these, if they desire. Due to tenant privacy – they are not allowed to see private names or emails until they do this. I will request this attorney information in a separate certified letter to [redacted].
6) The blankets are missing, and every owner relies on the inspection to tell the the facts. Why would the inspection team lie? We video taped the cleaning crew making up the beds in the house. At no time did they put red blankets on the twin beds.
Overall
1) This company does not make any damage deposit decisions, every owner must do this. [redacted] IS THE OWNER. We email the issue to the owners [redacted] IS THE OWNER and call them and send photos and they decide. As per the lease they signed and as per the web site, this has always been the way Premier vacation Rentals @ SML inc has operated. So this company, and I as Broker of both companies have no authority to withhold any damage deposit- only owners do. [redacted] IS THE OWNER OF [redacted]!!! HOW MANY WAYS CAN WE SAY THIS????
2) I as the owner of this home made the decision based on knowledge of kayaks and pricing, Whew, she finally admits she is the owner of [redacted].
3) Over the past 15 years we have withheld approx. 1% of damage deposits across the board on several homes – in which the owner has directed us. [redacted] IS THE OWNER of [redacted]
4) [redacted]- my home has had only 2 withheld in 283 bookings, since 2011, this equates to .07% -One was withheld in 2005 – when the tenant called and said they put the boat thru the dock roof. They were a repeat and still come to the lake and our homes. We both spilt the cost. So I am very fair and honest with every tenant in any home, mine and my owners. This has nothing to do with our claim
5) I have never withheld a damage deposit on any home I have ever owned intentionally. Why would I-? It makes my life miserable, and have to go thru all of this. It cost my company over 100 hours per withholding of any deposit, even without a complaint like this. (My home owners do not know this- we take the brunt of it after their decision.) This has nothing to do with our claim
6) I have acted very professionally towards them and stated facts and I have also NOT charged them in court for the extra amounts, which I could according to the lease. This would have been better in court, the owner would have at least been made to provide PROOF that the [redacted]’s family damaged her kayaks.
Please see the attached lease.
I believe this addresses the concerns raised. If not, feel free to contact me. No, this does not address all of the issues. We believe that [redacted] has not proven to anyone that the [redacted]’s used her kayaks and damaged them. At BEST, we have neighbors WHO THINK they saw people from [redacted] in her kayaks. At BEST, we have an “inspection team” that couldn’t even dust off the tv or get spider webs hanging from lamps and major dust bunnies from under furniture, which of course my family cleaned up prior to our departure from [redacted] out of fear that we would be accused falsely of something we didn’t do and have our $500 deposit withheld……wouldn’t that be horrible??
Fantastic company, resolves anything quicklywe were in a budget home , and the owner of this company goes over and beyond- we have had experiences with other companies at the lake- that never call you back, from lake retreat to sml rentals- remax- Premier vacation rentals smith mountain lake is for everyone and on spot !
Good afternoon As stated before this appears to be a personal issue between the [redacted] and [redacted] This has nothing to do with the company as witnessed and seen in the lease agreementOur attornies would like to pass on that if they needed anything - they should supponea the info from Mr [redacted] , PC All testimonies and other facts have been submitted thru them I am not sure why the Revdex.com is involved with a personal claim? This has nothing to do with Premier vacation Rentals inc The two are separate facets attached is the lease - that states only the owner of any home, can make decisions on their home, not this company
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
First we would like to clarify the issue, this person did not book anything with us Second- the web site does state night min in the summer, nights is during fall and winter, we are sorry the consumer did not read on further Third- the rates vary- as the consumer sent in on their postWhen you click book it- as per our emails to the consumer - you see the exact rate for that day Fourth- It is a shame people who do not travel alot anymore - do not realize that a varying rate ( as seen on the complaint does mean the rate varies) - no-one can call up or email and demand the lower rateI do not personally do that with the airlines when I see that nor any hotel- I understand it varies The was the holiday rate and it booked Fifth- By VA law- owner and Brokers set rates - by fair housing acts- we nor any home owner is allowed to change rates just because one consumer cannot afford the trip They called the day before arrival, brand new home to the market and demanded the lower rateOur company cannot change to the lower rate when the owner has set the holiday rateSomeone else within hour could afford the cost and booked on line and had a great stay This person also noted in our emails that he had been refused several homes at our lake already, and in NC in hotels, I am not sure why, so seems this consumer had a trend going before they contacted us In the future, perhaps this consumer, needs to learn the rate differences - on any web site and understand them and why - rather than accusing any company We tried to explain it, this consumer refused to push the " book it " button to see the exact rate Thank you for allowing us the opportunity to respond, you saw all our previous emails back and forth as well, to verify our comments
This was booked online, the additional charges are shown once you click "book it" $Bedford County tax $Cleaning $Damage $Additional charge for single night stay
Fantastic service, they advertise properly- you do have to read and push the button " terms and conditions" - which has been around for over years on their web site- so not sure how no-one can miss thatThey go over and beyond- even offered t give us a home for an hour when the power outage occurredGreat team, really there- could not contact other agencies at the lake in the pastCome right out and helpHomes re clean and finally we found the right agency on the lake to use
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
Regards,
*** ***
Fantastic company, resolves anything quickly.. we were in a budget home , and the owner of this company goes over and beyond- we have had experiences with 3 other companies at the lake- that never call you back, from lake retreat to sml rentals- remax- Premier vacation rentals smith mountain lake is for everyone and on spot !
9/12/14 Response To the Revdex.com:
To Whom It May Concern
First and foremost-Premier Vacation Rentals does not make nor force any owner to withhold damage deposits. Therefore this is not a matter with Premier vacation Rentals- we have to by VA law, follow what the owner directs us to do. The [redacted] need to contact the owner – not the company for any and all complaints on this matter. However here are a few of the facts:
As a note:
1) People saw them in the boats
2) They said they kayaked in the cove to a vendor, that was in a discussion with them
3) They had a daschund that barked a lot, ( in fact- I told them I had a dog like that also that barked a lot- good security)- so if anyone came into the area- that dog would have barked and they would have heard it. If this occurred I am sure they would have called immediately, since they did call about how to operate all the light switches, gfci, the air and the hot-tub.
4) The [redacted] accused the tenants next door of using them and crossing over the lawn. The neighbors have corrected their false statement. Also from that side it is nearly impossible to climb over 8 foot solar panels, once you have climbed the fence.
5) In conclusion- the only party responsible is the [redacted] for the damages, we are forwarding all exhibits to an attorney, and the [redacted] may suponea these, if they desire. Due to tenant privacy – they are not allowed to see private names or emails until they do this.
6) The blankets are missing, and every owner relies on the inspection to tell the the facts. Why would the inspection team lie?
Overall
1) This company does not make any damage deposit decisions, every owner must do this. We email the issue to the owners and call them and send photos and they decide. As per the lease they signed and as per the web site, this has always been the way Premier vacation Rentals @ SML inc has operated. So this company, and I as Broker of both companies have no authority to withhold any damage deposit- only owners do.
2) I as the owner of this home made the decision based on knowledge of kayaks and pricing,
3) Over the past 15 years we have withheld approx. 1% of damage deposits across the board on several homes – in which the owner has directed us.
4) Log [redacted]- my home has had only 2 withheld in 283 bookings, since 2011, this equates to .07% -One was withheld in 2005 – when the tenant called and said they put the boat thru the dock roof. They were a repeat and still come to the lake and our homes. We both spilt the cost. So I am very fair and honest with every tenant in any home, mine and my owners.
5) I have never withheld a damage deposit on any home I have ever owned intentionally. Why would I-? It makes my life miserable, and have to go thru all of this. It cost my company over 100 hours per withholding of any deposit, even without a complaint like this. (My home owners do not know this- we take the brunt of it after their decision.)
6) I have acted very professionally towards them and stated facts and I have also NOT charged them in court for the extra amounts, which I could according to the lease.
Please see the attached lease.
I believe this addresses the concerns raised. If not, feel free to contact me
Sincerely
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Sept. 12, 2014
See attached files in response to this complaint ID [redacted]
Thank you for your time,
[redacted]
Premier Vacation Rentals @ SML, Inc.
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
First we would like to clarify the issue, this person did not book anything with us.
Second- the web site does state 3 night min in the summer, 2 nights is during...
fall and winter, we are sorry the consumer did not read on further.
Third- the rates vary- as the consumer sent in on their post. When you click book it- as per our emails to the consumer - you see the exact rate for that day.
Fourth- It is a shame people who do not travel alot anymore - do not realize that a varying rate ( as seen on the complaint does mean the rate varies) - no-one can call up or email and demand the lower rate. I do not personally do that with the airlines when I see that nor any hotel- I understand it varies.
The 400 was the holiday rate and it booked.
Fifth- By VA law- owner and Brokers set rates - by fair housing acts- we nor any home owner is allowed to change rates just because one consumer cannot afford the trip. They called the day before arrival, brand new home to the market and demanded the lower rate. Our company cannot change to the lower rate when the owner has set the holiday rate. Someone else within 1 hour could afford the cost and booked on line and had a great stay.
This person also noted in our emails that he had been refused several homes at our lake already, and in NC in hotels, I am not sure why, so seems this consumer had a trend going before they contacted us.
In the future, perhaps this consumer, needs to learn the rate differences - on any web site and understand them and why - rather than accusing any company . We tried to explain it, this consumer refused to push the " book it " button to see the exact rate.
Thank you for allowing us the opportunity to respond, you saw all our previous emails back and forth as well, to verify our comments.
Great company, really works with you on all angles, the best at the lake... tells you where to go if you damage something( our dog ran thru the screen door) they actually helped us resolve and did not charge a dime...they are great... clean units, unlike the ones some owners have, like Silver Bay- awful cleaning...there- do not go- this is great cleaning and really responsive mangement.
This was booked online, the additional charges are shown once you click "book it".
$13.13 Bedford County tax
$75.00 Cleaning
$39.00 Damage
$12.00 Additional charge for single night stay
Good afternoon
As stated before this appears to be a personal issue between the [redacted] and [redacted]. This has nothing to do with the company as witnessed and seen in the lease agreement. Our attornies would like to pass on that if they needed anything - they should supponea the info from Mr [redacted], PC.
All testimonies and other facts have been submitted thru them
I am not sure why the Revdex.com is involved with a personal claim? This has nothing to do with Premier vacation Rentals inc.
The two are separate facets.
attached is the lease - that states only the owner of any home, can make decisions on their home, not this company.
I have reviewed the response offer made by the business in reference to complaint ID 1[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] IS THE OWNER of [redacted]. We’ve contacted the owner, [redacted] with two certified letters….and heard nothing but crickets. Only when we formally complain about her business practices does she comment.
1) People saw them in the boats. The “People” did not see anyone from the [redacted]’s family in a kayak. The “People” saw the [redacted]’s family in a rented pontoon boat. The “People” saw my husband and son in the canoe that was provided FREE from [redacted]. Would these “People” be confident enough to testify in a court of law as to who they actually saw in a kayak? I don’t think they would
2) They said they kayaked in the cove to a vendor, that was in a discussion with them “They” did not see anyone from the [redacted]’s family kayak in the cove. What vendor is in the cove? The cove consists of private homes and no businesses. Would “They” testify in a court of law as to who exactly they saw in the kayak? No, I don’t think they would
3) They had a daschund that barked a lot, ( in fact- I told them I had a dog like that also that barked a lot- good security)- so if anyone came into the area- that dog would have barked and they would have heard it. If this occurred I am sure they would have called immediately, since they did call about how to operate all the light switches, gfci, the air and the hot-tub. This a true statement. Our beloved Dachsund would scare away any bad guys.
4) The [redacted] accused the tenants next door of using them and crossing over the lawn. The neighbors have corrected their false statement. Also from that side it is nearly impossible to climb over 8 foot solar panels, once you have climbed the fence. This is a completely false statement. This is a quote from my letter to [redacted]:
Good morning,
attached below please find our letter denying allegations that led us to lose our security deposit of $500. This letter was sent via [redacted] on Thurs, July 24, and we've yet to hear a response. Please respond ASAP, thank you.
Saturday afternoon (7/12/14) we arrived early…..in our excitement of being on vacation, we video taped the cleaning crew while they were making up the beds, and no where in the tape do you see a “red twin sized blanket”.
We believe that there is sufficient evidence that clearly explains the “blue house” had the young folks using their kayaks associated with their rental. Could it be possible that your neighbors got the wrong house? Throughout the week, the young folks at the “blue house” were using the kayaks and horsing around. Those kayaks were located in the water directly in front of [redacted]….we just sat on the dock and watch them play. In no way do we accuse the neighbors of stealing the kayaks from [redacted]. We are saying the neighbors used their kayaks provided to them by their rental house. They used these kayaks many times in the waters in front on their rental and in front of [redacted]. Anyone looking out at the water would not know what house these kayakers belong to. It’s a very easy mistake to make.
5) In conclusion- the only party responsible is the [redacted] for the damages, we are forwarding all exhibits to an attorney, and the [redacted] may suponea these, if they desire. Due to tenant privacy – they are not allowed to see private names or emails until they do this. I will request this attorney information in a separate certified letter to [redacted].
6) The blankets are missing, and every owner relies on the inspection to tell the the facts. Why would the inspection team lie? We video taped the cleaning crew making up the beds in the house. At no time did they put red blankets on the twin beds.
Overall
1) This company does not make any damage deposit decisions, every owner must do this. [redacted] IS THE OWNER. We email the issue to the owners [redacted] IS THE OWNER and call them and send photos and they decide. As per the lease they signed and as per the web site, this has always been the way Premier vacation Rentals @ SML inc has operated. So this company, and I as Broker of both companies have no authority to withhold any damage deposit- only owners do. [redacted] IS THE OWNER OF [redacted]!!! HOW MANY WAYS CAN WE SAY THIS????
2) I as the owner of this home made the decision based on knowledge of kayaks and pricing, Whew, she finally admits she is the owner of [redacted].
3) Over the past 15 years we have withheld approx. 1% of damage deposits across the board on several homes – in which the owner has directed us. [redacted] IS THE OWNER of [redacted]
4) [redacted]- my home has had only 2 withheld in 283 bookings, since 2011, this equates to .07% -One was withheld in 2005 – when the tenant called and said they put the boat thru the dock roof. They were a repeat and still come to the lake and our homes. We both spilt the cost. So I am very fair and honest with every tenant in any home, mine and my owners. This has nothing to do with our claim
5) I have never withheld a damage deposit on any home I have ever owned intentionally. Why would I-? It makes my life miserable, and have to go thru all of this. It cost my company over 100 hours per withholding of any deposit, even without a complaint like this. (My home owners do not know this- we take the brunt of it after their decision.) This has nothing to do with our claim
6) I have acted very professionally towards them and stated facts and I have also NOT charged them in court for the extra amounts, which I could according to the lease. This would have been better in court, the owner would have at least been made to provide PROOF that the [redacted]’s family damaged her kayaks.
Please see the attached lease.
I believe this addresses the concerns raised. If not, feel free to contact me. No, this does not address all of the issues. We believe that [redacted] has not proven to anyone that the [redacted]’s used her kayaks and damaged them. At BEST, we have neighbors WHO THINK they saw people from [redacted] in her kayaks. At BEST, we have an “inspection team” that couldn’t even dust off the tv or get spider webs hanging from lamps and major dust bunnies from under furniture, which of course my family cleaned up prior to our departure from [redacted] out of fear that we would be accused falsely of something we didn’t do and have our $500 deposit withheld……wouldn’t that be horrible??
Regards,
[redacted]
Resolution requested is for this company to honor its quote for this 4th of July Weekend. I missed out on other plans due to this.