Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below...Hotel staff did return a blue set of headphones to us, however they are not the same $headphones the hotel stated they located and would keep for us in DecemberThese headphones are the same brand and color, but not oursThe model provided to us is a cheaper version valued at $Still unsure what happened to my headphones their staff confirmed were located and waiting at the front desk for us.Still interested in getting our headphones back or the value difference between our headphones and the cheaper replacement Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI was credited back 15% with no contact from business Owner has never bothered to contact me in regards to this issue I have been in contact with choice hotels international in regards to this issue I have no other means to move the night we checked in in or we would have moved to a different hotel Front desk work refused to refund my money within one hour of being thereWas told by front desk clerk that I would have to stay the night and speak to manager/owner the next morning The next morning the manager/owner never bothered to come in to the hotel Left three messages all on returnedBut owner/manager thinks that crediting 15% is good enough for "Cheap Americas" [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below First, MrP [redacted] offered nothing more than an apology and accusations that I made comments about his nationality and swore at him This is absolutely not true and so disappointing that an owner of a business would accuse a customer of such things As far as the claim that I still had the keys when I came to speak with MrP [redacted] on Sunday, this is also false I think he is confused because the other couple we traveled with accidentally had their keys and she returned them when we both came to speak to MrP*** I believe that the gentleman at the front desk when we checked in was also confused because our friends checked out about minutes before we did and accidentally kept their keys About minutes later, my husband explained the uncleanly room situation, returned our keys, and got MrP***'s contact information so we could receive a refund My belief as to what happened is that the gentleman at the front desk thought that my husband was my friend's husband because he never even checked us out of our room! Ultimately, MrP [redacted] should have asked front desk clerk what happened that night instead of assuming my husband and I are liars Mistakes happen, but the business should be willing to make up for those mistakes MrP [redacted] did outrageously offer me free nights if I went into his cleaned rooms and found used soap next to the sink like we had in our room At that point, my friend was waiting in the car for me and I was alone What woman in the right mind would go searching through a hotel by herself with a man who is literally yelling at her? While that was a generous offer, it does not solve the situation I do not want free nights, I want a refund for the nights we were charged and did not stay! Second, I would like to make it known that my friend who was with me when we initially met MrP [redacted] on Sunday is a witness to his unwillingness to listen While my husband was not there when my friend and I spoke with MrP***, he did call him to make an attempt to resolve the situation He told MrP [redacted] that he was willing to pay a cancellation fee and MrP [redacted] proceeded to hang up on him Lastly, I would like to update my original proposed resolution When I first made the complaint, we had charges on our debit card (totaling $211.94) and one pending charge on our credit card that we used when I originally made reservations (totaling $108.15) In my first complaint, I asked for a refund in the amount of $320.09, but have since received a letter from my credit card company stating that the pending charge never posted to our account With this new information, the proposed refund amount is now $ Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below...Hotel staff did return a blue set of headphones to us, however they are not the same $headphones the hotel stated they located and would keep for us in DecemberThese headphones are the same brand and color, but not oursThe model provided to us is a cheaper version valued at $Still unsure what happened to my headphones their staff confirmed were located and waiting at the front desk for us.Still interested in getting our headphones back or the value difference between our headphones and the cheaper replacement Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI was credited back 15% with no contact from business Owner has never bothered to contact me in regards to this issue I have been in contact with choice hotels international in regards to this issue I have no other means to move the night we checked in in or we would have moved to a different hotel Front desk work refused to refund my money within one hour of being thereWas told by front desk clerk that I would have to stay the night and speak to manager/owner the next morning The next morning the manager/owner never bothered to come in to the hotel Left three messages all on returnedBut owner/manager thinks that crediting 15% is good enough for "Cheap Americas" [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below First, MrP [redacted] offered nothing more than an apology and accusations that I made comments about his nationality and swore at him This is absolutely not true and so disappointing that an owner of a business would accuse a customer of such things As far as the claim that I still had the keys when I came to speak with MrP [redacted] on Sunday, this is also false I think he is confused because the other couple we traveled with accidentally had their keys and she returned them when we both came to speak to MrP*** I believe that the gentleman at the front desk when we checked in was also confused because our friends checked out about minutes before we did and accidentally kept their keys About minutes later, my husband explained the uncleanly room situation, returned our keys, and got MrP***'s contact information so we could receive a refund My belief as to what happened is that the gentleman at the front desk thought that my husband was my friend's husband because he never even checked us out of our room! Ultimately, MrP [redacted] should have asked front desk clerk what happened that night instead of assuming my husband and I are liars Mistakes happen, but the business should be willing to make up for those mistakes MrP [redacted] did outrageously offer me free nights if I went into his cleaned rooms and found used soap next to the sink like we had in our room At that point, my friend was waiting in the car for me and I was alone What woman in the right mind would go searching through a hotel by herself with a man who is literally yelling at her? While that was a generous offer, it does not solve the situation I do not want free nights, I want a refund for the nights we were charged and did not stay! Second, I would like to make it known that my friend who was with me when we initially met MrP [redacted] on Sunday is a witness to his unwillingness to listen While my husband was not there when my friend and I spoke with MrP***, he did call him to make an attempt to resolve the situation He told MrP [redacted] that he was willing to pay a cancellation fee and MrP [redacted] proceeded to hang up on him Lastly, I would like to update my original proposed resolution When I first made the complaint, we had charges on our debit card (totaling $211.94) and one pending charge on our credit card that we used when I originally made reservations (totaling $108.15) In my first complaint, I asked for a refund in the amount of $320.09, but have since received a letter from my credit card company stating that the pending charge never posted to our account With this new information, the proposed refund amount is now $ Regards, [redacted]