Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
To Whom it May Concern, I write in response to the complaint filed by [redacted] against Ralph Lauren Corporation (the “Company”) [redacted] states in her Complaint that a pair of sandals were advertised as being on sale on [redacted] , but when she attempted to purchase them they were not available at the sale price [redacted] further states that she requested that the Company allow her to purchase the shoes at the advertised sale price, but that this request was denied [redacted] has requested that she be allowed to purchase the sandals for the advertised sale price [redacted] contacted the Company’s Customer Service department on February **, to request that she be allowed to purchase a pair of black “Valeria Suede Sandals” at the sale price she says was advertised on [redacted] A customer service representative advised that the black sandals were in fact, not on sale Rather, the brown Valeria Suede Sandals (same name, different style number) were on sale, while the black sandals were still marked at the regular price Because the item in question was not on sale, the Company could not honor the sale price for the black sandals Please be advised that the item in question is currently on sale at [redacted] for $ [redacted] can contact me anytime should she have any additional questions or concerns I can be reached at ###-###-####, or via email at [redacted]
The Company has provided the customer with a $gift card as an apology for the poor experience and the time she had to wait on the credit The customer has also confirmed that her initial payment has been credited back to her PayPal account In an effort to further accommodate the customer, we will also be giving her an new polo shirt, and she is currently deciding on the personalization details she would like
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good Morning, Following up on the below, [redacted] was sent the attached email, which included a new return form, on @6:02pm Based on this information, we were under the belief that [redacted] used the return label, since it then shows a new scan by [redacted] on in Michigan, which is where his billing & shipping address are If this is incorrect, please let us know so that we can send another tracking label and return form Best, [redacted] Ralph Lauren CorporationSenior Director - Fair Employment Practice [redacted] ***Phone: ###-###-####Fax: ###-###-#### [redacted]
The Company has submitted [redacted] s claim to its Third Party Administrator who represents the Company regarding claims of property damage caused by potentially defective Ralph Lauren products A representative from the Third Party Administrator will be contacting [redacted] directly Should [redacted] have any further questions or concerns, he can contact me directly at [redacted] *** [redacted]
To Whom it May Concern, I write in response to the complaint filed by [redacted] (the “Complaint”) against Ralph Lauren Corporation (the “Company”) [redacted] states in his Complaint that he purchased a defective Ralph Lauren RLX windbreaker This jacket was purchased at a golf shop in Ireland - not at a Ralph Lauren store or via [redacted] [redacted] states that he contacted the Company to inquire about a replacement item for the windbreaker, but was told that he would have to cut the label off of his windbreaker and mail it back to the Company in order to receive a replacement jacket [redacted] did not feel comfortable cutting the tag out of his jacket in order to receive the replacementPlease be advised that the Company has contacted [redacted] to make arrangements to provide him with a replacement jacket Once [redacted] is able to speak with a Company representative, the replacement jacket will be sent to him [redacted] can contact me anytime should he have any questions I can be reached at ###-###-####, or via email at [redacted]
To Whom it May Concern, I write in response to the complaint filed by [redacted] ***(the “Complaint”) against Ralph Lauren Corporation (the “Company”) [redacted] states in his Complaint that he purchased two leather bags from [redacted] and that both bags were defective He further states that because of the condition of the bags he decided to return them Please be advised that [redacted] was issued a refund for the purchase price of the two bags, as well as the shipping and handling costs, on or about April *, The Company verified that its remaining inventory of this item was not damaged, and a customer service representative contacted [redacted] to advise him that he could reorder the bag [redacted] did not reorder the bag and it has since gone out of stock [redacted] can contact me anytime should he have any additional questions or concerns I can be reached at [redacted] , or via email at [redacted]
To Whom it May Concern, I write in response to the complaint filed by [redacted] against Ralph Lauren Corporation (the “Company”) [redacted] states in her Complaint that she visited a Polo Factory Store in Gulfport, MS in June [redacted] selected several items that she believed were 40% off, as they were placed on a rack with 40% off signage When she went to purchase the items, she was told that they were, in fact, not 40% off and had been misplaced on the sale rack [redacted] nevertheless purchased the items without the sale discount [redacted] subsequently contacted the Company to discuss her unsatisfactory experience Following her visit, the Store attempted to contact [redacted] on several occasions and left two voicemails to follow up on the feedback she had provided regarding her Store visit [redacted] ***’ purchases were adjusted so that 40% was taken off all items she purchased during her visit and her account was credited for this refund Additionally, the Store team was coached to ensure that customer complaints are resolved in the Store, especially when signage may create confusion and/or customers have questions about pricing Should [redacted] have any further questions or concerns, I can be reached at ###-###-####, or via email at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The Company has issued *** *** a gift card in the amount of $50.00, which will be sent to his home address. If *** *** has any further concerns he can contact District Manager Doug Hajel at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Then I just want to know who is responsible for this because on the website it tell that it's authorized seller
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To
Whom it May Concern,
I write in response to the
complaint filed by *** ***
against Ralph Lauren Corporation (the “Company”). *** *** states in her Complaint that her
husband purchased a Ralph Lauren handbag from ** ***. *** *** subsequently attempted to
return
the handbag because it was frayed, but was unable to do so because it was
outside of the thirty day return period.
*** *** then contacted Ralph Lauren regarding the purchase from ** ***, but was unable to provide the product information requested by the Company.
Please be advised that *** *** sent her handbag to the Company for inspection and was issued a $
Gift Card on January **,
*** *** can contact me
anytime should she have any additional questions or concerns. I can be reached at ***, or via
email at ***
I write in response to the
complaint filed by *** *** against Ralph Lauren Corporation (the
“Company”). *** *** states in her
Complaint that she returned a shirt she ordered from *** and
requested a refund. She was advised that
a credit would be issued
to her *** account.
However, to date she has not received the credit back to her account
The Company issued a credit in
the amount of $on April *, 2016. The
Company contacted *** *** on July **, to confirm that she had received
this credit to her *** account. The Company
provided the relevant transaction ID number and advised that if she had not yet
received the credit, she should contact *** and provide the transaction ID
number so that they could locate the refund and further assist her. To date, the Company has not received a
response from *** *** and therefore considers the matter closed
Should *** *** have any
further questions or concerns, I can be reached at ###-###-####, or via email
at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am still working with the vendor to resolve the issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The Company provided *** *** with a $Gift Card after she returned a pair of boots that were purchased in 2006. This amount included an estimate of the shipping costs *** *** incurred when returning the boots to the Company. Because the boots were purchased over years ago,
the Company was not able to attribute a specific value to the boots as the style is no longer in production or otherwise sold by the CompnayAs such, the Company made an accommodation to *** *** by providing her with the Gift Card. If *** *** has any questions or would like to further discuss her concerns, she can contact me directly at ###-###-####
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Ralph Lauren sent a credit to *** and *** reimbursed my credit card yesterday Thanks
for your help
Sincerely,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
To Whom it May Concern, I write in response to the complaint filed by [redacted] against Ralph Lauren Corporation (the “Company”) [redacted] states in her Complaint that a pair of sandals were advertised as being on sale on [redacted] , but when she attempted to purchase them they were not available at the sale price [redacted] further states that she requested that the Company allow her to purchase the shoes at the advertised sale price, but that this request was denied [redacted] has requested that she be allowed to purchase the sandals for the advertised sale price [redacted] contacted the Company’s Customer Service department on February **, to request that she be allowed to purchase a pair of black “Valeria Suede Sandals” at the sale price she says was advertised on [redacted] A customer service representative advised that the black sandals were in fact, not on sale Rather, the brown Valeria Suede Sandals (same name, different style number) were on sale, while the black sandals were still marked at the regular price Because the item in question was not on sale, the Company could not honor the sale price for the black sandals Please be advised that the item in question is currently on sale at [redacted] for $ [redacted] can contact me anytime should she have any additional questions or concerns I can be reached at ###-###-####, or via email at [redacted]
The Company has provided [redacted] with prepaid shipping and she returned the items in question to the Company on September **,
The Company has provided the customer with a $gift card as an apology for the poor experience and the time she had to wait on the credit The customer has also confirmed that her initial payment has been credited back to her PayPal account In an effort to further accommodate the customer, we will also be giving her an new polo shirt, and she is currently deciding on the personalization details she would like
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good Morning, Following up on the below, [redacted] was sent the attached email, which included a new return form, on @6:02pm Based on this information, we were under the belief that [redacted] used the return label, since it then shows a new scan by [redacted] on in Michigan, which is where his billing & shipping address are If this is incorrect, please let us know so that we can send another tracking label and return form Best, [redacted] Ralph Lauren CorporationSenior Director - Fair Employment Practice [redacted] ***Phone: ###-###-####Fax: ###-###-#### [redacted]
The Company has submitted [redacted] s claim to its Third Party Administrator who represents the Company regarding claims of property damage caused by potentially defective Ralph Lauren products A representative from the Third Party Administrator will be contacting [redacted] directly Should [redacted] have any further questions or concerns, he can contact me directly at [redacted] *** [redacted]
To Whom it May Concern, I write in response to the complaint filed by [redacted] (the “Complaint”) against Ralph Lauren Corporation (the “Company”) [redacted] states in his Complaint that he purchased a defective Ralph Lauren RLX windbreaker This jacket was purchased at a golf shop in Ireland - not at a Ralph Lauren store or via [redacted] [redacted] states that he contacted the Company to inquire about a replacement item for the windbreaker, but was told that he would have to cut the label off of his windbreaker and mail it back to the Company in order to receive a replacement jacket [redacted] did not feel comfortable cutting the tag out of his jacket in order to receive the replacementPlease be advised that the Company has contacted [redacted] to make arrangements to provide him with a replacement jacket Once [redacted] is able to speak with a Company representative, the replacement jacket will be sent to him [redacted] can contact me anytime should he have any questions I can be reached at ###-###-####, or via email at [redacted]
To Whom it May Concern, I write in response to the complaint filed by [redacted] ***(the “Complaint”) against Ralph Lauren Corporation (the “Company”) [redacted] states in his Complaint that he purchased two leather bags from [redacted] and that both bags were defective He further states that because of the condition of the bags he decided to return them Please be advised that [redacted] was issued a refund for the purchase price of the two bags, as well as the shipping and handling costs, on or about April *, The Company verified that its remaining inventory of this item was not damaged, and a customer service representative contacted [redacted] to advise him that he could reorder the bag [redacted] did not reorder the bag and it has since gone out of stock [redacted] can contact me anytime should he have any additional questions or concerns I can be reached at [redacted] , or via email at [redacted]
To Whom it May Concern, I write in response to the complaint filed by [redacted] against Ralph Lauren Corporation (the “Company”) [redacted] states in her Complaint that she visited a Polo Factory Store in Gulfport, MS in June [redacted] selected several items that she believed were 40% off, as they were placed on a rack with 40% off signage When she went to purchase the items, she was told that they were, in fact, not 40% off and had been misplaced on the sale rack [redacted] nevertheless purchased the items without the sale discount [redacted] subsequently contacted the Company to discuss her unsatisfactory experience Following her visit, the Store attempted to contact [redacted] on several occasions and left two voicemails to follow up on the feedback she had provided regarding her Store visit [redacted] ***’ purchases were adjusted so that 40% was taken off all items she purchased during her visit and her account was credited for this refund Additionally, the Store team was coached to ensure that customer complaints are resolved in the Store, especially when signage may create confusion and/or customers have questions about pricing Should [redacted] have any further questions or concerns, I can be reached at ###-###-####, or via email at [redacted]
The customer was issued a full refund on November ***, 2016.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The Company has issued *** *** a gift card in the amount of $50.00, which will be sent to his home address. If *** *** has any further concerns he can contact District Manager Doug Hajel at ***
We have refunded the customer in the amount of $for the returned items The refund was in the form of a virtual gift card that was sent on 9/**/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Then I just want to know who is responsible for this because on the website it tell that it's authorized seller
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To
Whom it May Concern,
I write in response to the
complaint filed by *** ***
against Ralph Lauren Corporation (the “Company”). *** *** states in her Complaint that her
husband purchased a Ralph Lauren handbag from ** ***. *** *** subsequently attempted to
return
the handbag because it was frayed, but was unable to do so because it was
outside of the thirty day return period.
*** *** then contacted Ralph Lauren regarding the purchase from ** ***, but was unable to provide the product information requested by the Company.
Please be advised that *** *** sent her handbag to the Company for inspection and was issued a $
Gift Card on January **,
*** *** can contact me
anytime should she have any additional questions or concerns. I can be reached at ***, or via
email at ***
I write in response to the
complaint filed by *** *** against Ralph Lauren Corporation (the
“Company”). *** *** states in her
Complaint that she returned a shirt she ordered from *** and
requested a refund. She was advised that
a credit would be issued
to her *** account.
However, to date she has not received the credit back to her account
The Company issued a credit in
the amount of $on April *, 2016. The
Company contacted *** *** on July **, to confirm that she had received
this credit to her *** account. The Company
provided the relevant transaction ID number and advised that if she had not yet
received the credit, she should contact *** and provide the transaction ID
number so that they could locate the refund and further assist her. To date, the Company has not received a
response from *** *** and therefore considers the matter closed
Should *** *** have any
further questions or concerns, I can be reached at ###-###-####, or via email
at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am still working with the vendor to resolve the issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The Company provided *** *** with a $Gift Card after she returned a pair of boots that were purchased in 2006. This amount included an estimate of the shipping costs *** *** incurred when returning the boots to the Company. Because the boots were purchased over years ago,
the Company was not able to attribute a specific value to the boots as the style is no longer in production or otherwise sold by the CompnayAs such, the Company made an accommodation to *** *** by providing her with the Gift Card. If *** *** has any questions or would like to further discuss her concerns, she can contact me directly at ###-###-####
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Ralph Lauren sent a credit to *** and *** reimbursed my credit card yesterday Thanks
for your help
Sincerely,
*** ***