[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Keith [redacted]
Hi [redacted] , Thanks for your message, and I am sorry for your negative experienceI will be following up with Ade today to review this and make sure he gets disciplined properlyIf there is anything I can do for you in the future please reach out
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As stated in the first letter I understood the "AS IS" vehicle, but upon my first initial inspection by the independent shop, the check engine light never came onIf the check engine light came on with a transmission error code I would have never purchased the automobile in the first placeThis is not a coincidence that the check engine light came on with a major transmission problem one day after the car was purchasedA major transmission problem does not happen overnight to a vehicle, Amato knew of this issue and used fraudulent activity to trick me into buying this carPer the Wisconsin Department of Transportation " However, even when selling a vehicle "as is," the dealer must inspect the vehicle and disclose existing problems." This was most definitely an existing problem and was not properly brought to our attention at the time of purchase, instead it was hiddenEven if Amato was unaware of this issue you would think that they would preform some act of compensation due to the fact it was literally a day or two later when we recieved this horrible news about the transmissionI understand the risk of buying a high mileage vehicle but to have a transmission needing to be replaced day's after purchase is absurdFor a business that prides themselves on serving people for over years I would hope that they have a better business practice and not sell a mother of four a car that needs thousands of dollars in repairs and do nothing to compensate herI appreciate anything the Revdex.com can do because this is complete fraudulent activity Regards, [redacted] ***
To Whom It May ConcernMs [redacted] purchased a vehicle from a Honda Pilot with 162,miles on itThis vehicle was displayed on the lot with other as is carsThese vehicles are parked away from the vehicles that are sold with warranties.Ms [redacted] chose this vehicle knowing that it was AS ISMs [redacted] opted to have the vehicle checked out by an independant shop so as to make sure the vehicle would suit her needs as it was a high mile carShe came back from the inspection and opted to buy the vehicleAmato has been in buisness for over years and do not turn off lights or disconnect batteries to mislead peopleThis vehicle was inspected by us and the independent shop and we did not notice any transmission problems at deliverySincerely [redacted]
Hi, Thanks for your message I agree that all pricing for services done at our dealership should be uniform in price I would like to make it clear that in this situation you were not overcharged for your services doneAlthough you were quoted a higher price at the Hyundai store, you did the service at Nissan and paid the lower price of the quotes which was $ When we discussed in person I offered to take care of this service bill for you due to the confusion I even had the check printed, but you showed up at 7am, before the sales department even opened I would still be happy to reimburse for the services JR
To Whom It May Concern We have reached out to Ms [redacted] we have offered her to detail here vehicle and she is happy with the resolution thanks [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please be advised that contrary to what the business stated, we were scheduled to meet at 8am to which I arrived at 7:45am and waited until 8:10am before leavingJ.RAmato did not show for our in person meetingAs a customer, that shows a blatant disregard for our concernsAs a business, you should strive to exceed expectations with each and every encounterAfter all, you are in business for and because of your customers; period Regards, [redacted]
To Who It May ConcernWarranty forever is a third party warrantyIt is not AmatoWe unfortunately cannot overturn their decision for terminating the warrantyWe offered to assist with the repairs if they were done at our facilityWe are unable to assist with repairs that are performed elsewhere.Sincerly [redacted] Service Director
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Keith [redacted]
Hi [redacted] , Thanks for your message, and I am sorry for your negative experienceI will be following up with Ade today to review this and make sure he gets disciplined properlyIf there is anything I can do for you in the future please reach out
I believe the apology is insufficientIt was not simply the salespersonThe entire experience was bad
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As stated in the first letter I understood the "AS IS" vehicle, but upon my first initial inspection by the independent shop, the check engine light never came onIf the check engine light came on with a transmission error code I would have never purchased the automobile in the first placeThis is not a coincidence that the check engine light came on with a major transmission problem one day after the car was purchasedA major transmission problem does not happen overnight to a vehicle, Amato knew of this issue and used fraudulent activity to trick me into buying this carPer the Wisconsin Department of Transportation " However, even when selling a vehicle "as is," the dealer must inspect the vehicle and disclose existing problems." This was most definitely an existing problem and was not properly brought to our attention at the time of purchase, instead it was hiddenEven if Amato was unaware of this issue you would think that they would preform some act of compensation due to the fact it was literally a day or two later when we recieved this horrible news about the transmissionI understand the risk of buying a high mileage vehicle but to have a transmission needing to be replaced day's after purchase is absurdFor a business that prides themselves on serving people for over years I would hope that they have a better business practice and not sell a mother of four a car that needs thousands of dollars in repairs and do nothing to compensate herI appreciate anything the Revdex.com can do because this is complete fraudulent activity Regards, [redacted] ***
We have reached out to Ms [redacted] and are assisting with getting the vehicle repaired
To Whom It May ConcernMs [redacted] purchased a vehicle from a Honda Pilot with 162,miles on itThis vehicle was displayed on the lot with other as is carsThese vehicles are parked away from the vehicles that are sold with warranties.Ms [redacted] chose this vehicle knowing that it was AS ISMs [redacted] opted to have the vehicle checked out by an independant shop so as to make sure the vehicle would suit her needs as it was a high mile carShe came back from the inspection and opted to buy the vehicleAmato has been in buisness for over years and do not turn off lights or disconnect batteries to mislead peopleThis vehicle was inspected by us and the independent shop and we did not notice any transmission problems at deliverySincerely [redacted]
Hi, Thanks for your message I agree that all pricing for services done at our dealership should be uniform in price I would like to make it clear that in this situation you were not overcharged for your services doneAlthough you were quoted a higher price at the Hyundai store, you did the service at Nissan and paid the lower price of the quotes which was $ When we discussed in person I offered to take care of this service bill for you due to the confusion I even had the check printed, but you showed up at 7am, before the sales department even opened I would still be happy to reimburse for the services JR
To Whom It May Concern We have reached out to Ms [redacted] we have offered her to detail here vehicle and she is happy with the resolution thanks [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please be advised that contrary to what the business stated, we were scheduled to meet at 8am to which I arrived at 7:45am and waited until 8:10am before leavingJ.RAmato did not show for our in person meetingAs a customer, that shows a blatant disregard for our concernsAs a business, you should strive to exceed expectations with each and every encounterAfter all, you are in business for and because of your customers; period Regards, [redacted]
To Who It May ConcernWarranty forever is a third party warrantyIt is not AmatoWe unfortunately cannot overturn their decision for terminating the warrantyWe offered to assist with the repairs if they were done at our facilityWe are unable to assist with repairs that are performed elsewhere.Sincerly [redacted] Service Director