Allan's Factory outlet

I ordered by 2 car garage 4/26/2021. I called in June 07, 2021 and told late summer. I called on September 3 and was told to call scheduling on today which was 9/7/21. I called twice today and held approximately 30 minutes for each call and the was disconnected twice with voice mail being full. I called 1800 448-6903 and stated I wanted to lodge a complaint. I was told no one answers the phone on Tuesday. But I had been told on Friday to call on Tuesday. Today they say they will give me a call back on 9/08/2021to give me an update on my delivery, [email protected]

888-553-9142 -- FAKE spam FRAUD calls -- reported to FTC, FBI & telecom provider Twilio reported to Public Utility Commission & FCC for allowing FAKE spam calls ALL DAY, ALL NIGHT & WEEKENDS!

Ms. [redacted] and I have been in direct communication since her order was placed, and subsequently received.  I have been working with her to obtain her certified labels for her garage doors, which the manufacturer of the door had forgotten to place before the door was given to the factory that...

produced her structure, and subsequently installed.  Although I was able to confirm via photographs, that Ms. [redacted] did receive the certified garage doors required in her county to meet building code requirements, unfortunately, we were having a difficult time retrieving the label from the manufacturer of the door, a separate entity from ourselves (Alan's Factory Outlet), and also separate from the factory ([redacted]'s Inc.).  I was able to successfully retrieve the label for Ms. Sander's garage door and supporting documentation to verify the door was in fact the certified door she paid for.  This information was provided to Ms. [redacted] immediately after I received it from the door manufacturer and factory today.  Although, I have not received any feedback from Ms. [redacted] since forwarding her the information she had been seeking, I do believe we have reached an acceptable resolution to this matter and Ms. [redacted] should be satisfied with the outcome.

Hello, This customer was provided with a full refund as requested.Thank You, Alan

Alan's Factory Outlet carports are very sturdy. My husband and I have purchased several over the years. They are well worth looking into.

I became a little disappointed and concerned, when dealing with Alan's Factory Outlet. After reviewing several "negative" testimonials about a company "C[redacted]," I selected Alan's to do business with based on its reviews. When I was provided with the contract and after providing my electronic signature, I printed out the contract and to my dismay, realized I had signed a contract with the company C[redacted]a C[redacted]. I called Alan's and was told, "that was their contractor." I further was told that their affiliation with C[redacted], "was on their (Alan's) web site." I went back to Alan's web site and thoroughly (in my opinion) searched it and found nothing mentioning C[redacted] I feel that this is "deceptive advertising," and was done so, due to the negative reviews of C[redacted]. I only hope that purchasing the product that I did, doesn't become an issue like the ones posted about C[redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I purchased a metal garage from Alan's not only was the price in my range so was the service they were spot on .The assembly crew arrived at 930 am and after clean it was 1230 .the quality is ;I could not buy materials and build it myself If I had to do it over again I would deal Alan's again no question

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as in getting a scheduled date of 28 Jul 15.  We will be waiting for the delivery on this said date. Thank you for your assistance.
Regards,
[redacted]

I've been since October waiting for install called factory around dec 20 was told it would be delivered in Dec weather has been great should be no excuse.

Our company in no way falsely advertises.  Our customers are made fully aware that their purchase is contracted directly with each individual factory.  As stated on the purchase order this customer signed, it specifically states: "This purchase agreement (the "Agreement") is made by and between [redacted] Carport Inc. ("CCI"), a North [redacted] Corporation, and _____"Customer's Name"_____(the buyer)."  We, in no way, made any false claims that would have led this customer or any customer to believe that we were in fact, the factory.
In regards to the comment about "how many orders were canceled, and deposits not refunded," we have never once canceled an order and not refunded the customer in full.  We have even gone above and beyond, to allow the deposit be refunded, and the customer was able to keep their order.  
As for your comment that we have not taken responsibility, we fully refunded your deposit and canceled your order at your request.  We also offered an option for you to keep your order, even after refunding your deposit in full, which was an option you declined.  We do our very best to treat all customers with respect, and feel that we have done so in this instance.

I ordered a rv carport for our camper on 10-5-15. The website said it would be installed in 4 to 6 weeks and somebody would contact me to schedule a date within 3 weeks. I never once received a phone call from this company. I called at the end of October and was told they was running behind and would be called in a couple of weeks. That never happened. I called the third week of November and was told that I would be called the week after Thanksgiving. Never happened. I never ever received a phone call from this company. I cancelled my order on 1-5-16 three months never once a phone call. This company has no refund 15% down payment after 3 days. Far as I am concerned they stole my $270.60 dollars. When I called the lady was very polite never asked why I was cancelling or anything. This must be very common for this company for people to cancel after waiting indefinitely. I would advise anybody to not order from this company. TERRIBLE SERVICE. ACTUALLY NO SERVICE.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Then why do they post on [redacted] Clarksville TN, and several other cities that they claim to be at, when they are in North Carolina.
Regards,
[redacted]

This customer's installation was attempted, as customer did state he was ready to accept installation when the scheduler at the factory contacted him.  However, when the crew arrived on site, the installation site was not ready to have the...

installation completed.  The crew did elect to leave the materials behind, as they hoped the customer's site would be ready soon, so they could return and complete his installation. 
The factory has made several attempts to return and complete the installation since this date; however, the customer has been very difficult to reach, which has made the scheduling impossible thus far.  Our company has even aided in the attempts to reach the customer, on behalf of the factory, with multiple emails and phone calls made to the customer, from multiple staff members with our company.  
The customer did return our calls last week, approximately (1) week after our last attempt to schedule him, but the factory was closing (and is currently closed) for the next two weeks for the holidays.  This means the next time they could possibly attempt his installation again would be in January unfortunately, something the factory was hoping to avoid, but wasn't possible when the customer was unreachable.
To help this customer resolve his problem, we attempted to reach the customer by phone three times today, but there was no answer any of those times. Three voice messages have been left for the customer today, explaining that we would be willing to refund his deposit in full, the only funds we received on his purchase.  I also advised in the voice message that the customer can either have the materials picked up and cancel his order, or can choose to wait for the factory to return to install the materials.  Either way, he can still have refund on the deposit to help rectify the situation.
At this time, we are presently awaiting a call back from the customer so we know how he would like to proceed; either to cancel the order and refund the deposit, or do not cancel the order, but still refund the deposit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Customer has cancelled his order, and requested a full refund on on 12/19/15.  On the same day, this request was processed and the refund was processed.  [redacted], a separate entity, who left the materials on site, was contacted the same day as well, and notified that they needed to pick up their materials.  When we received this complaint today, we again notified [redacted], that the materials needed to be picked up as soon as possible.
Unfortunately, because our company did not drop of the materials in an attempt to install [redacted]'s unit, we are also unable to pick-up those materials for him; but have multiple attempts to request the company that did drop off the materials, pick them back up.  The most recent attempt was this morning @ 8:35am, by way of a phone call to [redacted] & [redacted] @ at [redacted], Inc..

The customer service is awful. They cancelled and rescheduled the delivery and installation of my carport five time within seven days.
I called twice and asked to have someone contact me to resolve this issue and they never did. More excuses.
Now they said it would be two to three weeks longer because they had to wait to fill another truck.
I finally insisted on cancelling my order and getting my refund back. They did end up crediting me back my deposit.
Very disappointed.

I've been since October waiting for install called factory around dec 20 was told it would be delivered in Dec weather has been great should be no excuse.

Review: Ordered a [redacted] Carport October 19 2014, 8 to 10 week delivery, and installation, contacted Alans factory at 8 weeks requesting a delivery date, no date given, contacted them again at 10 weeks, was told due to back log at factory it would be late, Contacted them again after 12 weeks, got same excuse, going on 13 weeks, no carport, or delivery date, they charge $94.50 on ordering, with no refund. just want a date on when my carport will be delivered so I can plan to be available, when it arrives.Desired Settlement: Date of delivery

Business

Response:

We have always tried to provide the most accurate delivery date ranges to our customers, although they are always estimated; something we clearly state. This is because we are unable to guarantee that no unforeseen circumstances will interfere with the delivery. This especially applies during our winter months, when poor weather conditions can possibly delay deliveries, as has happened in this particular instance. We regularly update these delivery date ranges in several places on our website, as we hope to keep our customers well-informed about how long it may take for their items to arrive.

Review: This business is advertising through [redacted] as a deliverable product. They do not, which is a conflict to thier website. Please advise them to not advertise or post on thier website as a [redacted] New Mexico business.Desired Settlement: Please do not allow thier false deliverables to the state of New Mexico.

Business

Response:

Hello [redacted],