Allied Construction & Site Development

Good Afternoon, We understand that Mr [redacted] continues to be unsatisfied with Oasis’ responses; however, to re-confirm, the specific determinants of how our rates are determined are proprietary information and cannot be disclosedAs mentioned in Oasis’ initial response, the account was properly notified via email on 4/3/when it was sent to [redacted] Due to no response, his account defaulted to a variable rate on 5/19/To confirm, the account has now closed as of 2/2/ Oasis again apologizes for any inconvenience; however, at this time the account is not due any adjustmentsWe believe that we have addressed all of the customer’s concerns as well as provided all necessary documentation in regards to this caseWe stand by our initial response and believe this complaint should be administratively closed Thank you, Luis ***

Tell us why here To Whom This May Concern: This is Oasis Energy’s (“Oasis”) response to Revdex.com Complaint No [redacted] Thank you for Dennis ***’s concern to our attention and for allowing us to address it Dennis [redacted] has filed a complaint because he received notification that the electric and gas supply service that his mother had with [redacted] had been changed to OasisMr [redacted] states he contacted Oasis on 9/6/to dispute the change and was informed that his mother spoke to an agent and switched the service a week agoMr [redacted] disputes this as he states that his mother has been deceased since and requested that the company cancel the service Investigative Results: · On 8/31/2016, someone identifying himself as Oi [redacted] authorized the enrollment to Oasis with a Door to Door agent from third party vendor Energy Group Consultants for a month fixed rate planThis plan offers a rate of cents/therm with a $Monthly Service Fee (“MSF”) and a $Early Termination Fee (“ETF”)The customer also enrolled the electric supply onto a month fixed rate plan at cents/kWh with $MSF and $ETF(TPV Attached) · On 9/12/2016, Dennis [redacted] contacted Oasis to cancel stating that his dad cannot speak English so he does not know how the service was enrolledThe cancellation was submitted for both the gas and the electricity · On 9/19/2016, Oasis received Revdex.com Complaint No [redacted] Outcome: Oasis would like to apologize for any inconvenience that the customer may have experiencedAfter careful review of the TPV we have deemed it as invalidPlease be advised that Oasis takes complaints of this nature very seriously and for this reason we escalated this occurrence to the Marketing department and will obtain a statement from the agent associated with this case as well as take any disciplinary action deemed necessaryWe would like to confirm that this is not how we train our sales agents nor do we condone this type of behavior As it stands the pending enrollments have been cancelled and will not become activeMr [redacted] will remain with the utility and not be billed or assessed any cancellation fees Please let me know if you have any further questions or concerns Best regards, April ***

Whom This May Concern: This is Oasis Energy’s (“Oasis”) response to Revdex.com Complaint No [redacted] Thank you for bringing [redacted] ’s concern to our attention and for allowing us to address it [redacted] has filed a complaint because she was charged a monthly fee of $and was advised that the fees would be waived but says the charge still appears on her bill from 8/11/16-9/12/Ms [redacted] also states that she found a lower rate prior to the Oasis service cancelling and prior to the service switchingShe feels this is advertising as well as price gougingInvestigative Results: · On 6/24/2016, Oasis generated and emailed the Contract Expiration notice to [redacted] · On 8/8/2016, [redacted] contacted Oasis to verify that an Early Termination Fee would not be assessed as she stated that she would be switching soon· On 8/10/2016, Oasis received an inbound termination request from the utility with an effective date of 9/14/· On 8/13/2016, Due to no response from the customer the Oasis service defaulted to a variable month to month rate per the terms agreed upon· On 9/14/2016, the Oasis service terminated· On 9/19/2016, Oasis received Revdex.com Complaint No [redacted] Outcome: Oasis would like to apologize for any inconvenience that the customer may have experiencedTo re confirm, Ms [redacted] states that Oasis price gouged her prior to the service switching to another supplier, however, please be advised that Oasis proactively sent Ms [redacted] a Contract Expiration Notice on 6/24/in an effort to avoid any price increase as the notice instructs the customer to contact us directly at 1-800-324-for a low fixed rate along with the option of renewing online at www.oasisenergy.comThe notice also states that if the customer does not renew that the service will automatically switch to a variable rate plan once the contract expiresAs it stands, the Oasis service terminated 9/14/Please note that the termination date is solely determined by the utility and not by OasisLastly, as an act of good faith Oasis will adjust the $Monthly Fee that the customer was assessed for the billing cycle of 8/11/2016-9/12/Please allow 1-billing cycles for completionUnfortunately, [redacted] ’s account does not warrant any additional credits or adjustmentsThe customer will be responsible for the billing as it is for the household’s consumptionPlease let me know if you have any further questions or concernsBest regards, April ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,THERE CONTRACT STATES THAT ON A MONTH TO MONTH PLAN WE WILL PAY A VARIABLE RATE BASED ON MARKET CONDITIONSTHE ELECTRICITY RATE WILL BE BASED ON PRICES OF ELECTRICITY AND CAPACITY IN THE PJM MARKET IN THE MONTH INSIDE FERC TRANSCO STATION POOL MARKET INDEX,PLUS A MARGIN ADDER IN CENTS PER KWH THIS IS NOT A DIFFICULT THING TO COMPUTE AS OASIS STATED IN THEIR REPLYTHE PJM PRICE IN DECEMBER IS ABOUT CENTS PER KWHTHEY ONLY HAVE TO ADD THEIR MARGIN ADDER TO COME UP WITH THE PRICE THEY CHARGED ME WHICH WAS CENTS PER KWHSINCE THIS IS STATED IN THEIR CONTRACT IT IS NOT DIFFICULT TO COMPUTE NOR IS IT PROPRITARY INFORMATION THAT THEY DON'T HAVE TO DISCLOSE.THE PRICE THAT BGE WAS CHARGING THEIR CUSTOMERS FOR THE MONTH OF DECEMBER WAS ONLY 8.5CENTS PER KWHTHE RATE THAT OASIS IS CHARGING IS ALMOST DOUBLE THAT AMOUNT WHICH IS A HUGE OVERCHARGE.I WAN'T TO SEE HOW THEY CAME UP WITH THE PRICE THAT IS STATED IN THE CONTRACT[redacted]

To Whom This May Concern: This is Oasis Energy’s (“Oasis”) response to Revdex.com Complaint # [redacted] Thank you for bringing [redacted] ***’s concern to our attention and for allowing us to address it [redacted] has filed a complaint because he states he was told by the sales person that he had time to think about signing up but then received an email that he had been enrolledHe is requesting to cancel and not be charged an early termination feeOasis would like to apologize for any inconvenience that the customer may have experiencedWe would like to confirm that this is not how we train our sales agents nor do we condone this type of behaviorWe have forwarded this information to our Marketing department so that they may further investigate the allegations made against the agent involved and take any disciplinary action deemed necessaryWe would like to confirm that Mr [redacted] called in to cancel the enrollment on 2/16/and was made aware that no early termination fee will apply to the accountAs it stands, the enrollment terminated with Oasis prior to service starting and is not scheduled to begin in the futurePlease let me know if you have any further questions or concernsBest regards, Luis ***

To Whom This May Concern:This is Oasis Energy’s (“Oasis”) response to Revdex.com Complaint # [redacted] Thank you for bringing [redacted] ’s concern to our attention and for allowing us to address it[redacted] has filed a complaint because he states that his rate increased after a year without being notifiedInvestigative Results:· On 5/19/15, [redacted] self-enrolled via the Choose Energy websiteThe account was enrolled in Oasis’ Fixed Power Plus plan that included a month fixed rate of cents/kWh with a $monthly service fee and a cancellation fee of $per remaining month on the contracto Oasis sent the customer an email of his enrollment request to [redacted] (E-mail attached)· On 6/1/15, the service with Oasis became active· On 4/3/16, Oasis emailed the customer a contract expiration notice to [redacted] (E-mail attached)· On 5/19/16, due to no response from the customer, the account defaulted to a variable rate.· On 1/17/17, Mr [redacted] called in to inquire about his rateHe was made aware that the account was on a variable rate and that a notice was sent on 4/3/via e-mailOasis offered a renewal rate but he declined and stated he would shop around· On 1/18/16, Oasis received Revdex.com Complaint # [redacted] Outcome:Oasis would like to apologize for any inconvenience that the customer may have experiencedAfter careful review of the account, we would like to re-confirm that a contract expiration notice e-mail was sent to Mr [redacted] on 4/3/As it stands, the account with Oasis is active and eligible for renewal or cancellation with no penaltyDue to proper notification of his contract expiration, we have deemed that no adjustments are warranted on the accountPlease let me know if you have any further questions or concernsBest regards,Luis ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] Sent: Wednesday, May 13, 2:PM To: drteam Subject: complaint # [redacted] I had a chance to read the response from Oasis energy before my computer crashedI was not able to respond until now However I consider also that the case is closed as Oasis did not address the complaint and what it did have to say was NOT the truth or the issue They don't seen to be capable of honesty and so the real resolution I seek is a strike against there credability which I have read elsewhere that they have none which is the way it should be They cannot be stopped from doing business within the scope of the law but I can warn my friends and neighbors not to do business with them Thank for the attention that you gave to this matter [redacted] Regards,

To whom it may concern: We strive to provide a positive experience for all of our customersWe value our customers and would like to resolve Ms***’s dispute amicably Oasis Energy's records show that a valid enrollment was received for Ms***’s electric account on 07/30/Please find the Terms of Service enclosed for your review Our records show that an incoming transaction was received from the utility company (***) on 01/06/to cancel Ms***’s accountThe customer’s account terminated with Oasis Energy on 01/25/2016, as determined by the utility company (***) After further investigation it appears that the customer did not receive her contract expiration notices accordinglyAs a result, Oasis Energy has agreed to adjust the period in which the customer was billed at a variable rateThe refund amount of $will be mailed to the customer in the form of a check within 7-business days We apologize for any inconvenience that the customer may have experienced Please do not hesitate to contact me if you should have any questions or concerns regarding this matter Best regards, Angela [redacted] Oasis Energy | Issue Resolution Specialist Phone: 281-822-|Toll Free: 1-800-324-

My next electric bill will cover Saturday February - Friday March 17, 2017, and it should be processed by March 20, - at which time I will expect Oasis Energy to have the information needed to process my refundI expect a letter detailing the calculation of my determined refund to be sent with the refund by April 20,

To whom it may concern: We strive to provide a positive experience for all of our customers Our records show that a valid enrollment was received for [redacted] **’s electric account on 03/13/2015, via an online enrollment for a month termAttached is the Terms of Service for your review According to our records, [redacted] **’s contract expiration notices were sent to the customer on 04/28/2015, and 05/13/indicating that his contract would expire on 06/12/along with renewal optionsThe notification explained that if service was not renewed the service will be switched to a variable rate planBecause the customer did not renew his contract, he was billed at the market variable ratePlease find a copy of the renewal notices attached for your review We do as much as possible to avoid unsatisfied customers; in this situation [redacted] **’s account was billed correctly and handled exactly according to the Terms of Service agreed to at the time of enrollment as well as after his contract endedThe customer is responsible for the consumption charges as billed Feel free to reach out to us if you have additional questions O.EResolution Specialist

Good afternoon,Oasis again apologizes for any inconvenience; however, at this time the account is not due any adjustmentsWe believe that we have addressed all of the customer’s concerns as well as provided all necessary documentation in regards to this caseWe stand by our initial response and believe this complaint should be administratively closed.Kind regards,Martha [redacted]

To whom it may concern: We strive to provide a positive experience for all of our customers Our records show that an enrollment for service with Oasis Energy for the account belonging to [redacted] was processed on 08/18/for a month termAttached are the Terms of Service for your review According to our records, Ms [redacted] ’s contract expiration notices were sent to the customer on 09/27/2015, and on 10/27/indicating that her contract would expire on 11/26/along with renewal optionsThe notification explained that if service was not renewed her service will be switched to a variable rate planBecause Ms [redacted] did not renew her contract, she was billed at the market variable rateAttached are the renewal notification letters for your review In an attempt to resolve her complaint amicably as a courtesy; Oasis Energy has agreed to re-rate Ms [redacted] ’s usage from 11/20/2015-12/22/to the utility’s rateThe refund amount of $will be sent to the customer in the form of a check within the next 7-business days An attempt was made to contact the customer at [redacted] but was not able to successfully reach herA detailed voicemail was left providing direct contact information, so that any additional questions or concerns can be addressed We apologize for any inconvenience that the customer may have experienced Please do not hesitate to contact me if you should have any questions or concerns regarding this matter Regards, Angela [redacted] | Oasis Energy Issue Resolution Specialist Phone: 281-822-|Toll Free: 1-800-324-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The company states to have emailed me and attached a PDF of said notice I searched my email for web_enrollments, April ***, oasis, and oasis energy and have absolutely nothing except when I originally signed upAs I said Further, this PDF was attached to an email to an April [redacted] and I don't see an email to me I am on an apple device, and will check again in the am, but I fail to see an EMAIL to me, only a PDF that was supposedly attached to said email Unless there is some rendering issue due to the apple device, I think my point has been proved.Additionally, why would I knowingly accept a rate that nearly doubled if I had known that my plan would change? That doesn't seem quite logical and, further, seems quite predatory and negligent in regards to Oasis.The only acceptable outcomes to me are a rebate on the ridiculous bill I have received and a fixed rate for one year that is comparable with market rates, of which a simple google search can quickly establish.I invite April ***, or another qualified individual, to call me at any time at the (***) cell number listed on the complaint Otherwise, and unless they can satisfactorily meet my simple and fair requests, I will continue to pursue this matter and select another provider They can have my business for months, or attempt to rob me for one.I leave it to them to decide, but, one thing I always remember in business is that the internet is written in ink As this is not the only such complaint on the Revdex.com site, I would expect a favorable outcome Regards, [redacted]

Good Afternoon, Oasis understands that the customer states he did not receive the e-mails for renewal; however, we have provided a copy of each email that was sent for each of the accountsTo reconfirm, each one states the date that each contract expired and what steps can be taken to renew itIt is an unfortunate situation that the customer might have missed the e-mails but Oasis believes that a sincere attempt was made to notify the customer of the expiring rate Just to explain a bit regarding how our pricing works, for fixed rate contracts we hedge the gas/electricity, which means we purchase it in advance based on the fixed rate price and consumption historyWhen an account is on a month-to-month variable product, we purchase it on the spot; therefore, the price is volatile depending on market conditionsWhen a customer agrees to a fixed rate plan, we purchase enough gas/electricity off of the grid for that price based on their therm/kWh historyA new fixed rate plan wasn’t chosen in this situation; therefore, we had to purchase the electricity/gas based on market conditions at that timeAt this time, the charges incurred on both accounts do appear to be validIn an effort to bring a resolution to the customer, we offered to backdate his new rate should he choose to renew his accounts; however, the offer was declined The offer to back date his rate to the beginning of the current billing cycle still stands should he decide to renew with OasisTo reconfirm, Due to proper notifications of his contract expiration, we have deemed that the account does not warrant any adjustments Please let me know if you have any questions or concerns Best Regards, Luis ***

To Whom This May Concern: This is Oasis Energy’s (“Oasis”) response to Revdex.com Complaint No [redacted] Thank you for bringing [redacted] ’s concern to our attention and for allowing us to address it [redacted] has filed a complaint because he states that he had a one year contract and has an issue with how his renewal was handledMr [redacted] states that his rate doubled and he was not notifiedThe customer is requesting to have the billing adjusted prior to him switching suppliers Investigative Results: · On 10/11/2016, Oasis sent the Contract Expiration notice for the gas account via email to [redacted] (Email Attached) · On 10/17/2016, Oasis sent the Contract Expiration notice for the electric account via email to [redacted] (Email Attached) · On 11/30/2016, due to no response from the customer the gas account defaulted to a variable month-to-month rate per the terms agreed upon · On 12/6/2016, due to no response the electric service defaulted to a variable month-to-month rate per the terms agreed upon · On 1/24/2017, Mrs [redacted] contacted Oasis regarding the increase bill and was made aware that a notice was sent but that the contract expiredThe Oasis agent offered renewal rates for both the gas and the electric rates along with a billing adjustment to the date of 1/10/Mrs [redacted] opted to call back after reviewing with her husband o On this same day, Mrs [redacted] contacted Oasis regarding the account and was advised that a supervisor reviewed the account and was advised that she would not be re-rated due to the renewal notice being sent but reiterated the renewal rates and the adjustment offer to the date of 1/10/Mrs [redacted] asked for a copy of the Contract expiration to be forwarded and the agent made the request with the proper department · On 1/25/2017, Oasis received Revdex.com Complaint No [redacted] Outcome: Oasis would like to apologize for any inconvenience that the customer may have experiencedTo re-confirm, [redacted] is requesting to have the billing adjusted as he states that the rates increased without notificationPlease be advised that Oasis sent the Contract Expiration notices to Mr [redacted] ’s confirmed email address of [redacted] on 10/11/and 10/17/for both the gas and the electric service prior to the contracts expiringFor this reason, the customer’s account does not warrant any credits or adjustments Additionally, although Mr [redacted] was properly noticed Oasis offered to renew both accounts and adjust the billing back to the date of 1/10/The customer declinedAs it stands, both the gas and electric service are active and currently on a variable month-to- month rateShould the customer choose to renew then the previous offer to adjust the billing to the date of 1/10/still stands Please let me know if you have any further questions or concerns Best regards, April ***

To whom it may concern:
Our records show that a valid enrollment for both of *** ***’s accounts was obtained on 05/30/for a month term as authorized by *** *** ***Attached is a copy of the Third Party Verification
Once our company received the enrollment
accept transaction from *** a Welcome Letter, which included the customer’s disclosure statement, and Terms of Service documents were immediately mailed to the customerOur records show that these documents were mailed to *** *** on 06/06/(Attached is a copy of the Welcome Letter.)
On 10/23/*** *** contacted our Customer Service department regarding her accountThe customer was advised that her gas service had expired and was being billed at the market variable rate, and her electric account was still under contract*** *** was offered a fixed rate for her gas serviceThe customer declined indicating that she would continue shopping for a lower rate, and would call us back to advise how she would like to proceedAt that time *** *** made no indication that she wished to cancel her accounts
According to our records, contract expiration notices were emailed to *** *** on 04/26/2014, and on 11/12/indicating that her contracts will expire on 06/10/2014, and 12/27/along with renewal optionsThe notification explained that if service was not renewed her service will be switched to a variable rate plan*** *** did not renew her contract, and she was billed at the market variable ratePlease find a copy of both renewal notices also attached
On 10/29/we received an inbound cancellation request for the customers gas account from the utility company*** ***’s gas account terminated with us on 12/01/*** *** contacted our Customer Service department on 02/05/to find out why her electric account was still activeIt was explained to the customer that a cancellation request was never received for her electric account. During that phone call, the representative immediately submitted the cancellation as requestedThe electric account belonging to *** *** resumed with the utility company on 02/25/2015, as determined by the utility company (***)
We do as much as possible to avoid unsatisfied customers; in this situation *** ***’s accounts were billed correctly and handled exactly according to the terms of service she agreed toIf *** *** should have any questions regarding her usage reported by *** or need payment arrangements she should contact *** directly to discuss her increased usage over the past few months, as *** is the entity that handles the billing of her account
Feel free to contact us if you have additional questions
O.EResolution Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** *** Sent: Tuesday, February 16, 4:PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Good afternoon Ms*** I received the response to my complaint. Thank you I have noticed that the refund will not be in full, in other words, am I not supposed to receive the $charges for the month of November and $for the month of December from Oasis Energy since they did not sent the Contract from the biggining of my conversation with them_ I noticedthat the refund will be $only. Please explain. At the present time, I am overseas in South America. Please I will not have Access to the internet until the February 23, 2016, is that ok! Thank you*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint My position stands Oasis energy price guaged me for energy, charging me double vsevery one else I have also filed with the Texas attorney general
[Provide details of why you are not satisfied with this resolution.]
Regards,

To Whom This May Concern: This is Oasis Energy’s (“Oasis”) response to Revdex.com Rebuttal Complaint No*** Thank you for bringing *** *** concern to our attention and for allowing us to address itOasis understands *** *** concernPlease be advised that the account will be re-rated from 10/1/2016-10/6/at cents/kWh which is the fixed rate the customer was on prior to the contract expiringPlease allow 1-billing cycles for the calculation and processing of the adjustmentOnce the re-rate is processed, *** *** can expect to receive the refund check within business daysPlease let me know if you have any further questions or concernsBest regards, April L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintI need to see early contact copy where it said renewal notification will only send via email and that also without any further reminders I was offered $with other company to bring my business there after you expired my rates and when I was on non contract ratesI still chose to stay with you and this I get in return?
[Provide details of why you are not satisfied with this resolution.]
Regards,