Al's Moving and Storage Reviews (1)
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Al's Moving and Storage Rating
Description: MOVING SERVICES-LABOR & MATERIALS, STORAGE-HOUSEHOLD & COMMERCIAL
Address: 120 Fulton St, White Plains, New York, United States, 10606
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Review: We hired Al's moving on 4/**/2014 to move our few furniture piece two block from our prior address to our new address. The agreed upon rate was for 4 hours of work with a half hour travel time. The movers arrived late taking more than 50 minutes travel time. Then they proceeded to pack up and move all of our furniture in only 38 minutes. They did not wrap or protect anything which resulted in a lot of damage. They threw my brand new King Sized mattress up to the second story balcony instead of carrying it up the stairs. They damaged walls in the new home. They tore my mattress, destroyed my mattress cover, destroyed my coffee table and then tried to fix it with Sharpie marker. They took my coffee table and said they would have it fixed and never returned it. They are now dodging all my calls requesting insurance paperwork to file the claim. The owner, Al stated on the phone that he would reimburse us for the costs of painting and patching walls, replacing the mattress cover, fixing our King mattress and repairing the coffee table. However, all calls and requests have gone unanswered.Desired Settlement: I would like have my items replaced or repaired as agreed upon in prior discussions. I would also like the repairs made to my unit from damages cause by the employees negligence.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,