Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Ext [redacted] Contact Email: [redacted] @americanautoinsurance.com Our check, number XXXXXX in the amount of $70.00, was issued to Mr [redacted] on 05/06/This was a pro-rated refund and Mr [redacted] was only charged for the time he was insured with us
Initial Business Response /* (1000, 5, 2015/02/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX Ext [redacted]
On January 20th, upon notification from our Customer Service department that Mr. [redacted] did not wish to receive any more emails, we unsubscribed him. However, upon...
receipt of your letter yesterday, we became aware that it did not work and he was still receiving them. We have since contacted our software provider and they have removed Mr. [redacted]'s email address from our system.
We'd like to apologize to Mr. [redacted] for any inconvenience this may have caused him. Our software providers are currently working on this issue to prevent it from happening to anyone else in the future.
On 06/30/2015, [redacted] made a payment on a policy that was in a cancelled state. Upon receipt of the payment, our office immediately requested reinstatement of the policy. However, his carrier, [redacted] Freedom, did not process this request. We were not aware of this...
until 12/07/2015, when Mr.[redacted] contacted us regarding his license being suspended. We promptly contacted [redacted] Freedom and provided them with proof that on 06/30/2015, Mr. [redacted] made his payment and that we faxed over a request to reinstate his policy. They made the necessary corrections on their end and advised us that they would handle the impoundment fees that were incurred due to their error. We gave Mr. [redacted] the name and number of who he should contact at [redacted] Freedom in order to get his reimbursement. We have been in touch with [redacted] Freedom and they advised us that Mr. [redacted] has already picked up his check and signed the necessary release forms.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
As an agency, we do not handle claims. Our carriers each have their own procedures and prefer to handle the claims directly. Therefore, this inquiry should be directed to the insured's carrier, American Alliance Insurance. They will be able to provide an informed response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long my policy is paid in full and I get my 3 months free.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX Ext [redacted]
Contact Email: [redacted]@americanautoinsurance.com
Our check, number XXXXXX in the amount of $70.00, was issued to Mr. [redacted] on 05/06/2015. This was a...
pro-rated refund and Mr. [redacted] was only charged for the time he was insured with us.
Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Ext [redacted] Contact Email: [redacted] @americanautoinsurance.com Our check, number XXXXXX in the amount of $70.00, was issued to Mr [redacted] on 05/06/This was a pro-rated refund and Mr [redacted] was only charged for the time he was insured with us
Initial Business Response /* (1000, 5, 2015/02/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX Ext [redacted]
On January 20th, upon notification from our Customer Service department that Mr. [redacted] did not wish to receive any more emails, we unsubscribed him. However, upon...
receipt of your letter yesterday, we became aware that it did not work and he was still receiving them. We have since contacted our software provider and they have removed Mr. [redacted]'s email address from our system.
We'd like to apologize to Mr. [redacted] for any inconvenience this may have caused him. Our software providers are currently working on this issue to prevent it from happening to anyone else in the future.
On 06/30/2015, [redacted] made a payment on a policy that was in a cancelled state. Upon receipt of the payment, our office immediately requested reinstatement of the policy. However, his carrier, [redacted] Freedom, did not process this request. We were not aware of this...
until 12/07/2015, when Mr.[redacted] contacted us regarding his license being suspended. We promptly contacted [redacted] Freedom and provided them with proof that on 06/30/2015, Mr. [redacted] made his payment and that we faxed over a request to reinstate his policy. They made the necessary corrections on their end and advised us that they would handle the impoundment fees that were incurred due to their error. We gave Mr. [redacted] the name and number of who he should contact at [redacted] Freedom in order to get his reimbursement. We have been in touch with [redacted] Freedom and they advised us that Mr. [redacted] has already picked up his check and signed the necessary release forms.
We have removed all contact information for Mr. [redacted] from our system and we apologize for any inconvenience this may have caused him.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
As an agency, we do not handle claims. Our carriers each have their own procedures and prefer to handle the claims directly. Therefore, this inquiry should be directed to the insured's carrier, American Alliance Insurance. They will be able to provide an informed response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long my policy is paid in full and I get my 3 months free.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX Ext [redacted]
Contact Email: [redacted]@americanautoinsurance.com
Our check, number XXXXXX in the amount of $70.00, was issued to Mr. [redacted] on 05/06/2015. This was a...
pro-rated refund and Mr. [redacted] was only charged for the time he was insured with us.