American Inn Motel

Room was extremley dirty and infested with bed bugsI was bitten twice by them while trying to sleep and took a video of the bugs as proof to show managementI presented the video to management and he did not attempt to assist the situation and instead told me to leave the motel and that he would not give me a refundUnsanitary environment for people to sleep in and rude, unhelpful managementTerrible buisiness that needs to be shut down

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As I said in the complaint, [redacted] did not return the following day as he said, nor did he let me know he was not coming back to do the repairAlso as I said in the complaint, the breaker in question is not/was not faultyAlso, the part(s) [redacted] said were needed, were notI have no interest in the amount of time or money [redacted] spent getting parts I did not needtrips to my home-zero service-zero attempt at a repair [redacted] has no use for me as a customer and I have no need to pay him for stopping by my houseA service fee is not earned when if anything, he did me a disserviceSincerely, [redacted] ***

I highly recommend ...does an awesome job

I had hoped that my initial brief response would suffice and, since it didn't, I will follow up with a more detailed responseHopefully, this will help Mr [redacted] understand that no refund for the service call fee is neither due nor warranted in this case Mr [redacted] called to have his electric cooktop model # [redacted] and buielectric double oven Model # [redacted] servicedOther companies quote a second service call fee for multiple appliances but I don'tIt is simply $for both appliancesThe service call fee is waived if the work is performed on the appliancesOtherwise, the service call fee is due for one, or both appliances, should they decline to have the repairs madeIn this case, the $service call fee is due for the cooktop which Mr [redacted] declined the repair and parts & labor for the oven I scheduled Mr [redacted] for an after pm service call on March 7, I'm never late for my appointments because I use large windows of arrival timeI cover a large area and make a courtesy call to each customer when they are the next stop and give them an approximate arrival timeWhile at Mr ***'s home he described the situation with the ovenHe stated seeing sparks behind the oven control panel and the power to his home was disruptedI explained to him that the amp circuit breaker for the oven should have tripped instead of the amp main breaker for the entire houseThis was caused by a faulty circuit breaker for the oven and MUST be replacedI can't be liable for putting an electric oven back in service knowing it's a potential electrical fire hazardThis circuit breaker has already proved to us that it could sustain more than amps and still not trip when it should haveHe said his brother is an electrician and assured me the circuit breaker would be replacedNext, I remove the oven control panel and saw the upper oven wiring harness was damagedThe plastic molex plugs were melted and wiring insulation was also melted, charred and blackened from being on fireI explained to him that all or part of an upper wiring harness would be required (they're only available as a complete set) and that I would also bring additional parts for the oven should they be necessaryI told him there is a $fee to remove and re-install the oven which is the price I pay the second person who assists meOther companies charge as much as $additional to work on ANY buiapplianceHe chose to save this cost and elected himself to be my assistant The following week on the 14th, I returned with parts to repair the oven as promisedFor Mr ***'s information, I enter the home with my hands full (toolbag and clipboard) and bring parts into the home when I have reached the point of the job where I am ready to install themHe quickly tells me the circuit breaker was NOT replacedHe stated that he looked at it and it didn't LOOK defectiveI explain to him that its the INTERNAL components INSIDE the circuit breaker which are responsible for it to trip at the rated amperageElectricians use a piece of test equipment called a "load tester" which subjects to breaker to current and amperage and they can determine whether the circuit breaker trips properly at the rated amps, NOT A PHYSICAL INSPECTIONI explained to him one more time, the circuit breaker MUST be replaced before I can put this oven back into serviceSo here I am, I can't do my job because Mr [redacted] refuses to do the job he promised would be done by nowI decided that since i'm here, we could at least remove the oven and give it a thorough inspection of the damageThe first thing that needs to be done is remove the screws holding the oven into the cabinetryThese were mismatched, partially damaged, cheap screws and not the hardened steel quality screws typically found in an installationI use a stubby screwdriver which, being short in length, gives me optimum leverage for turning screws and reduces the possibility of the head of the screwdriver from slipping out of the screw headAfter years in the industry, I am pretty sure I know which tool to use for any given taskFurthermore, my assistant does this job and Mr [redacted] is my $assistant so I instruct him to remove the screwsI don't pay my assistants to just stand there and watch me do all the workFor safety reasons, I chose to leave the oven in the cabinetry for the time being Every call from Mr [redacted] since then boiled down to the fact that he thinks the old circuit breaker is just fine and wants a refund for the service call feeI assured him I will not put this oven back into service until that simple task has been achieved and no refund is dueAs for him repairing the oven without the upper wiring harness meant someone didn't replace the damaged molex plugs which were installed by the factory and didn't run continuous wiring to the terminals they connect toThey simply cut & spliced wires which is not approved by the factory since this type of repair has the potential to increase resistance at the splice points in the electrical circuit which overheats and melts the wiring Its none of my business if Mr [redacted] chooses a backyard mechanic mentality for repairing his oven, just don't expect a company to go along with it and assume the liability of a potentially dangerous oven repairThat's simply NOT how I run my business Respectfully, [redacted] ***

It's obvious why this consumer wants to avoid small claims courtThe judge would compare my diagnosis with the [redacted] *nvoice and instantly rule in my favor Furthermore, the consumer leads one to believe that the [redacted] invoice total for the repair was $for a motor switch when in fact [redacted] charges $for the service call alone plus parts, tax and laborFurthermore, Sears schedules calls - days from the date someone callsThis consumer is simply trying to rip me off after their attitude and behavior prevented us from proceeding with the repairsWhen I said "I've never seen anything like this before" I was referring to how a consumer could abuse their appliance in this manner and then turn what is normally a problem-free solution into such a fiasco Respectfully, Joseph J***

We get the job done right and right now.....it is Labor Day weekend, my refrigerator goes out, not cooling......I call Sears, a couple of local businesses I'm told the fastest someone can come help me is days out, maybe longer I have someone recommend Joe at Jones Appliance Service Joe answers his phone, listens to my problem and makes an effort to drive miles out of Payson, in the forrest to fix my refrigerator After getting a part out of Phoenix the next day, we are cooling It is nice to know that there are people this responsible today I give Joe at Jones Appliance a double thumbs up on effort and attitude Thank you