Amsterdam Printing Company

Revdex.com: This letter is to inform you that Splash Water Systems has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/14/and assigned ID [redacted] .From: [redacted] Sent: Tuesday, December 29, 3:PMTo: drteamSubject: ID [redacted] Hello This company sent me the check for repairs I am satisfied and do not wish any further actions Thanks [redacted]

Sent: Friday, September 25, 9:AM To: drteam Subject: Revdex.com CASE# [redacted] - SPLASH WATER SYSTEMS In regards to the claim presented by the customer [redacted] **Our company is willing to settle this claim with the customer, however we do not feel fully responsible for the damages of her landscapingPlease advise of the requested disputed amount so we can proceed with the settlementRegards, William JR [redacted] SPLASH WATER SYSTEMS [redacted] http://splashwatersystems.com/

In response to the the complaint from Mrs [redacted] We have sent the customer a check (mailed on 11/27/2015) We hope that this satisfy the costumer complaintThank You,William JR [redacted] President

I would like to respond to the complaint filed by [redacted] The complaint involved receiving an additional invoice to cover S&H and scharges that were not included in her original paymentI was able to locate the original order and verified the extra charges in question were noted and would be appliedAfter speaking with [redacted] , we are agreeing to waive the $as she is requestingThe scharge is a standard charge in our business and S&H will always occurI have advised [redacted] any future orders are subject to scharges and S&H [redacted] was also unhappy there wasn't adequate communication from us that her pre-payment would not be enough for the completed orderWe will review our internal procedure for entering mail orders with pre-payments enclosed Our goal is to achieve 100% Customer SatisfactionIt is with this policy in mind that action was taken immediately for [redacted] Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Pleased with the quick response time and very satisfied with resultsThank you
Regards,
*** ***

I have been in contact with *** *** and this issue has been resolved to our customer's satisfaction as of today's date, 3/19/15, date we received complaint from Revdex.com
We did not credit Ms*** the $she originally requested as this was incorrectWe did credit Ms***, with her
approval, the amount of $Ms*** was satisfied that the complaint was rectified in a precise and timely manner
Thank you, *** ***
Executive Assistant

I would like to respond to Mr. [redacted]'s complaint regarding Advertising Issues. Amsterdam has taken the necessary steps to prevent any future mailings by removing his information from our database. His account information was previously deleted in 2013. We apologize for the inconvenience it has...

created for Mr. [redacted]. It is Amsterdam's goal to achieve 100% Customer Satisfaction with our customers. It is with this policy in mind that action was taken immediately today for Mr. [redacted].   Sincerely, Christine N.   Voice of the Customer Amsterdam

I would like to respond to Mr. [redacted]'s complaint regarding product issues. I have been in contact with Mr. [redacted] and he has accepted our resolution of replacing the poor quality order at no extra cost. We are also having the order returned back to Amsterdam at no extra cost to our customer.
...


It is Amsterdam's goal to achieve 100% Customer Satisfaction with our customers. It is with this policy in mind that action was taken immediately for Mr. [redacted].

Sincerely,
[redacted] VOC Amsterdam

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I would like to respond to the complaint filed by [redacted] in regards to Advertising Issues. Ms. [redacted] is disputing a billing amount of $33.67. An order, along with a prepaid check at stated, was received
from this customer 5/27/2015. The order was incorrectly entered by...

Amsterdam creating this billing issue. A credit was applied 6/4/2015 leaving a balance of $33.67.

Ms. [redacted] has been contacted and we are honoring her desired resolution of contacting the collection agency and clearing the balance owed of $33.67.

We are committed to 100% Customer Satisfaction. It is with this policy in mind that immediate action was taken for [redacted].

Sincerely,
Christine N.
Voice of the Customer
Amsterdam

I would like to respond to the complaint filed by [redacted] in regards to Advertising Issues. Mr. [redacted] complained about an outstanding debt of $57.00 with Amsterdam. An order of pens were produced and shipped to Mr. [redacted] at an advertised price of .99 each . Mr. [redacted] sent a check in...

advance, along with a mailed in order to cover the cost of the product only. The check excluded extra charges to cover set-up charges and S&H. Mr. [redacted] stated the offer he took advantage of advertised free shipping. On 4/23, Mr. [redacted] spoke with an agent at Amsterdam concerning an invoice he received for the extra charges. The original mailed in order was located to advise Mr. [redacted] that there was no offer of free shipping advertised. All the extra charges Mr. [redacted] received an invoice for were mentioned in the mailing he received.

Mr. [redacted] has been contacted and we have credited the extra charges he is disputing. The collection agency has also been contacted and updated to not contact Mr. [redacted] any further regarding this issue.

We are committed to 100% Customer Satisfaction. It is with this policy in mind that immediate action was taken for Mr. [redacted].

Sincerely,
Christine N.
Voice of the Customer

I would like to respond to the complaint filed by [redacted]. The complaint involved receiving an additional invoice to cover S&H and set-up charges that were not included in her original payment. I was able to locate the original order and verified the extra charges in question were noted...

and would be applied. After speaking with [redacted], we are agreeing to waive the $83.15 as she is requesting. The set-up charge is a standard charge in our business and S&H will always occur. I have advised [redacted] any future orders are subject to set-up charges and S&H.

[redacted] was also unhappy there wasn't adequate communication from us that her pre-payment would not be enough for the completed order. We will review our internal procedure for entering mail orders with pre-payments enclosed.

Our goal is to achieve 100% Customer Satisfaction. It is with this policy in mind that action was taken immediately for [redacted].

Sincerely,
[redacted]

Reference is made to telephone
conversation on Thursday, June 4 with [redacted] regarding her complaint  against Amsterdam Printing, case
number noted above. Ms. [redacted] received a list of all charges and payments , and how the payments were applied as requested in her complaint. An error was...

made when applying a portion of her check # [redacted] to a different outstanding order under same name. As a result late charges were issued which we have credited in full. The collection agency has also
been notified that we
were at fault in sending this customer to collection. Balance due was discussed during said phone call and both parties are in agreement to what is currently owed to Amsterdam Printing. Ms. [redacted] has agreed to remain on our mailing list. I have offered to oversee any future orders for her to ensure  no issues or complications arise. At Amsterdam  Printing our goal  is always to achieve  100% Customer  Satisfaction. Cordially, Mallory R.  Executive Assistant

Revdex.com:
This letter is to inform you that Splash Water Systems has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/14/2015 and assigned ID [redacted].From: [redacted] Sent: Tuesday, December 29, 2015 3:07 PMTo: drteamSubject: ID [redacted] Hello This company sent me the check for repairs.  I am satisfied and do not wish any further actions.  Thanks [redacted]

In response to the the complaint from Mrs. [redacted]. We have sent the customer a check (mailed on 11/27/2015) . We hope that this satisfy the costumer complaint. Thank You,William J. R[redacted]President

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Amsterdam Printing was very responsive and put me into contact with [redacted] (their source of Mail listings).  We have been taken out of their database.  
Regards,
[redacted]

September 30, 2015


Revdex.com
100 Bryant Woods South
Amherst, NY 14228

Re: [redacted] Case # [redacted]



Dear [redacted]:

I would like to respond to the complaint filed by [redacted] in regards to Advertising Issues. Ms. [redacted] complained she...

wasn't honored free shipping as advertised on our website. An order of calendars was entered via our website by Ms. [redacted] on 9/29/2015 at a sale price of .99 each using a special coupon code. We are also advertising a separate offer of free shipping with a separate coupon code. I would also like to note that it is stated in our advertising we only allow one coupon per offer.

Ms. [redacted] has been contacted and we are honoring both offers of sale pricing and free shipping.

We are committed to 100% Customer Satisfaction. It is with this policy in mind that immediate action was taken for [redacted].

Sincerely,
Christine N
Voice of the Customer
Amsterdam

Sent: Friday, September 25, 2015 9:52 AM To: drteam <[email protected]> Subject: Revdex.com CASE# [redacted] - SPLASH WATER SYSTEMS   In regards to the claim presented by the customer [redacted]. Our company is willing to settle this claim with the customer, however...

we do not feel fully responsible for the damages of her landscaping. Please advise of the requested disputed amount so we can proceed with the settlement. Regards, William J. R[redacted] SPLASH WATER SYSTEMS [redacted] http://splashwatersystems.com/

Our Marketing Director has been in contact with Mr. [redacted].  Complaint was discussed and necessary steps have been taken to ensure this error does not occur again. I feel the situation has been rectified and Mr. [redacted] is satisfied with the outcome.  Thank you, Mallory R. Executive...

Assistant