[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am in receipt of your last letter from the Revdex.com concerning Mr [redacted] who resides at [redacted] ** ID # [redacted] .In regards to this claim by him, he cancelled service December 31, 2015, because he received a lower rate from a new hauler He was told that he must submit in writing to our company a letter stating that he wishes to cancel the service so that it may be terminated We never received this letter from himWe require this as a form of termination because with thousands of customers, as you can imagine, sometime a husband cancels, or a wife cancels without the other knowing and then a controversy occurs Sometimes customers cancel to go with a lower rate, and then want us to take them back when they receive their invoice from the larger corporation which includes different fees than was promised to them originally, and wish to restart service again.Since we never received a written notice from Mr [redacted] , his account was not cancelled until a full quarter had passedOnce this occurs we automatically cancel out his serviceHe was very rude and obnoxious on the phone continuously with my office staff throughout this ordealEven though he has not followed our required cancellation protocol, I will send Mr [redacted] his refund back just to show good faith.I understand people have the right to hire any contractor they want, but we also have the right to maintain some kind of orderly function as a company as well we simply cannot just have customers cancelling, and signing up, and cancelling all the time without proper notification We would be dropping cans, and picking them up , and re dropping them every day, all over our territory.I apologize for not getting back to you sooner I did receive your last letter but have been extremely busy with certain tasks the past weeks.Please do not hesitate to contact me with any questions you may have I will have my office forward the check today
Complaint: [redacted] I am rejecting this response because:I have not received the promised refund MS Waste company does not respond to my emails. I contacted them at least 10 times and received no response and no refund. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am in receipt of your last letter from the Revdex.com concerning Mr [redacted] who resides at [redacted] ** ID # [redacted] .In regards to this claim by him, he cancelled service December 31, 2015, because he received a lower rate from a new hauler He was told that he must submit in writing to our company a letter stating that he wishes to cancel the service so that it may be terminated We never received this letter from himWe require this as a form of termination because with thousands of customers, as you can imagine, sometime a husband cancels, or a wife cancels without the other knowing and then a controversy occurs Sometimes customers cancel to go with a lower rate, and then want us to take them back when they receive their invoice from the larger corporation which includes different fees than was promised to them originally, and wish to restart service again.Since we never received a written notice from Mr [redacted] , his account was not cancelled until a full quarter had passedOnce this occurs we automatically cancel out his serviceHe was very rude and obnoxious on the phone continuously with my office staff throughout this ordealEven though he has not followed our required cancellation protocol, I will send Mr [redacted] his refund back just to show good faith.I understand people have the right to hire any contractor they want, but we also have the right to maintain some kind of orderly function as a company as well we simply cannot just have customers cancelling, and signing up, and cancelling all the time without proper notification We would be dropping cans, and picking them up , and re dropping them every day, all over our territory.I apologize for not getting back to you sooner I did receive your last letter but have been extremely busy with certain tasks the past weeks.Please do not hesitate to contact me with any questions you may have I will have my office forward the check today
Complaint: [redacted] I am rejecting this response because:I have not received the promised refund MS Waste company does not respond to my emails. I contacted them at least 10 times and received no response and no refund. Regards, [redacted]