Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The information provided is not true The company has never stated it could be fixed but what put my family in danger I have the paperwork they left It's the same unit they sold me a service plan on Why would a company sell a plan on something that can't be safely repaired?
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Yes my unit was old, but it was old when they visited initially The aging process continues on anything They are the professionals and I hold them responsible for telling the customer up front I was told by their technician that I had time to replace my unit I learned from the second technician that the first technician had been fired due to his lack of knowledge and business practices We are talking about the aging process within a months time I really don't wish to go back a forth with this company It's apparent that customer satisfaction is not a priority of this company Please close this case as being unresolved Thanks!
Regards,
Sent: Tuesday, March 22, 4:PM To: drteam Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** To whom it may concern, The following is in response to the customer’s complaint copied below: At the time of the second visit
to the customer’s home, we did not recommend or complete repairs due to discovered safety hazards and equipment conditionWe could have repaired and made the unit run but we could not make it safe enough for use, in our opinion, so we recommended replacement as an optionAnother company then came in and made the system run regardless of safety issues which still existWe choose our customers’ safety over a few dollars of profit and will not knowingly place them in danger and will, therefore offer safe alternativesWe wish that all companies would care as much as we do about the safety of our customers and prioritize that over making a few bucks and hoping that nothing bad happensSincerely, Erin *** Marketing Director, Network Administrator & Customer Svc& Sales MngrYour Air Conditioning Co281-LOVE-AIR www.yourairco.com erin.***@yourairco.com
HVAC
equipment is just like any other mechanical device, it
just wears out over time due to normal wear and tear. The
furnace in Ms. [redacted] home is quite old, 28 years old in fact which is well beyond the average life expectancy for furnaces of 16-20 years.
When the service agreement was put in place, the equipment was not dangerous. If
it had been we would not have sold the agreement. The
state of the equipment on the next call/ following visit was different because the equipment continued aging.
It's
just like in a car, your
transmission could work today and go out 6 months from now and the fact that it
was ok 6 months ago has nothing to do with the transmission going out today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The information provided is not true The company has never stated it could be fixed but what put my family in danger I have the paperwork they left It's the same unit they sold me a service plan on Why would a company sell a plan on something that can't be safely repaired?
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Yes my unit was old, but it was old when they visited initially The aging process continues on anything They are the professionals and I hold them responsible for telling the customer up front I was told by their technician that I had time to replace my unit I learned from the second technician that the first technician had been fired due to his lack of knowledge and business practices We are talking about the aging process within a months time I really don't wish to go back a forth with this company It's apparent that customer satisfaction is not a priority of this company Please close this case as being unresolved Thanks!
Regards,
Sent: Tuesday, March 22, 4:PM To: drteam Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** To whom it may concern, The following is in response to the customer’s complaint copied below: At the time of the second visit
to the customer’s home, we did not recommend or complete repairs due to discovered safety hazards and equipment conditionWe could have repaired and made the unit run but we could not make it safe enough for use, in our opinion, so we recommended replacement as an optionAnother company then came in and made the system run regardless of safety issues which still existWe choose our customers’ safety over a few dollars of profit and will not knowingly place them in danger and will, therefore offer safe alternativesWe wish that all companies would care as much as we do about the safety of our customers and prioritize that over making a few bucks and hoping that nothing bad happensSincerely, Erin *** Marketing Director, Network Administrator & Customer Svc& Sales MngrYour Air Conditioning Co281-LOVE-AIR www.yourairco.com erin.***@yourairco.com
HVAC
equipment is just like any other mechanical device, it
just wears out over time due to normal wear and tear. The
furnace in Ms. [redacted] home is quite old, 28 years old in fact which is well beyond the average life expectancy for furnaces of 16-20 years.
When the service agreement was put in place, the equipment was not dangerous. If
it had been we would not have sold the agreement. The
state of the equipment on the next call/ following visit was different because the equipment continued aging.
It's
just like in a car, your
transmission could work today and go out 6 months from now and the fact that it
was ok 6 months ago has nothing to do with the transmission going out today.