APEX HOMES OF TEXAS

2/4/ RESPONSE TO COMPLAINT ID [redacted] In response to the homeowner’s desired settlement of finishing or repairing the remaining items, we offer the following information about the items she has brought to our attention: Master bathtub RenuBath contacted the homeowner, and scheduled the afternoon of Wednesday, February 3, 2016, to make necessary repairs Fireplace starter Nix Door & Hardware will schedule repair Mismatched fence Youngblood Fencing is scheduled to inspect the fence for color match Island marble The marble was repaired as requested Marble was discussed and accepted during the walk-through Paint vanity door The painter will schedule painting appointment Carpet in master bedroom Flooring Services contacted the homeowner, and scheduled Wednesday, February 3, 2016, to make necessary adjustments to the carpet All items have either been completed, scheduled for completion, or to be scheduled by the contractor / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Over a year into this nightmare and Apex continues to say, we will get someone to fix this or repair that and the majority of the time it doesn't happenMostly we feel ignoredWe were warned not to close on the house until everything was completed, but after SO LONG living in a hotel we had no choice There are many things that remain undone As stated previously, we feel customer satisfaction is not a concern to Apex

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response Our desire is for Apex and its president to honor their written warranty and fulfill their promises of the most recent instances of their refusal to own up their responsibilities are: 1)They told us to submit a receipt for a light fixture that was broken by one of their sub contractorsBut true to their nature, months after the fixture was broken we still have not been reimbursedWe received the below email dated January 25th, stating "the check is in the mail"Today is February 7th and we still have not received the checkHi, [redacted] That reimbursement check was put in the mail on Friday I am surprised you don’t have it yet, but be on the lookout! J Thanks, [redacted] Assistant Operations Manager Apex of Texas Homes2)One more recent example of their refusal to honor their warranty happened last weekWe received an email dated February 5th, stating that their plumber/sub contractor was not going to fix our propane fireplace starter The plumber installed all of the propane lines throughout the house as well as the fireplace starterBut Apex argued that the company who set the propane tank outside should fix the fireplace staterThe propane company had NO involvement whatsoever with the propane starter By the way, the fireplace starter is a huge safety concern The starter initially did not workSo, the plumber came in and cut many large slits into the pipe to allow propane to escape The first time it was used so much propane came pouring out that a ball of flame singed my husbands eyebrows, eyelashes, and eyelidsSince that incident we have been told by several individuals that Apex used a shoddy cost saving tactic on the fireplace starter But refuse to make it right.Apex and its president stated in their latest response that we had added items to the list of things needing repair Surprisingly, this is factual These are the items that were added:1)the master bathroom bathtub has a NEW leakIt is the 4th different water leak we have had.2)the cabinet maker delivered a unpainted replacement cabinet door for the bathroom vanity We believe the was broken by a Apex subcontractorThe door needed to be painted.3)last week we discovered a crack in the faux brick at the back of the fireplaceNo doubt caused by the extreme heat generated by the problem with the propane starterApex claimed our initial complaint was not factualWe find this laughable due to the used car dealership mentality exhibited throughout our nightmarish year of dealing with ApexWe challenge Apex to disprove any of the that initial post Lastly, we keep praying that they will eventually do the right thing, but we are into our second year and they still have NO concept of customer satisfaction Regards, [redacted]

The President and Superintendent of Apex of Texas Homes met with the homeowner on Tuesday, September 22, to discuss the areas of concern The roofers and drywall team have been contacted and will address the concerns next Tuesday morning (September 29) between 8am and 11am Final notification will be provided to the Revdex.com once work is completed / [redacted] Style Definitions */

I have received the second response from the Bridges. This is a situation where we could keep going back and forth. Much of what she stated in her original complaint was not entirely factual. We made the decision to respond only to her desired outcome, instead of arguing Everything on her original list has been completed. She daily adds things to be done. For example, after I sent in my response to you yesterday, she added more things. I find it curious that she chose to not put an exact list in her complaint, which will make this an ongoing issue. She also expects immediate results, which is often not possible We are choosing not to respond at this time, and keep working to get her issues resolved Thanks, *** *** Assistant Operations Manager

After the house was completed, tree trimmers were sent to trim trees in the back of the house. While the trees were being trimmed, pickets were damaged along the back fence. On 11/22/16, these pickets were replaced

2/4/
RESPONSE TO COMPLAINT ID [redacted]
","sans-serif"">In response to the homeowner's desired
settlement of finishing or repairing the remaining items, we offer the
following information about the items she has brought to our attention:
1. Master
bathtub. RenuBath contacted the
homeowner, and scheduled the afternoon of Wednesday, February 3, 2016, to make
necessary repairs
2. Fireplace
starter. Nix Door & Hardware will schedule
repair
3. Mismatched
fence. Youngblood Fencing is scheduled
to inspect the fence for color match
4. Island
marble. The marble was repaired as
requested. Marble was discussed and
accepted during the walk-through
5. Paint
vanity door. The painter will schedule
painting appointment
6. Carpet
in master bedroom. Flooring Services contacted
the homeowner, and scheduled Wednesday, February 3, 2016, to make necessary adjustments
to the carpet
All items have either been completed,
scheduled for completion, or to be scheduled by the contractor

The President and Superintendent of Apex of Texas Homes met with the
homeowner on Tuesday, September 22, to discuss the areas of
concern. The roofers and drywall team
have been contacted and will address the concerns next Tuesday morning
(September 29) between 8am
and 11am.
Final notification will be provided to the Revdex.com once work is completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response Our desire is for Apex and its president to honor their written warranty and fulfill their promises.  2 of the most recent instances of their refusal to own up their responsibilities are: 1)They told us to submit a receipt for a light fixture that was broken by one of their sub contractors. But true to their nature, months after the fixture was broken we still have not been reimbursed. We received the below email dated January 25th, stating "the check is in the mail". Today is February 7th and we still have not received the check. Hi, [redacted]
 That reimbursement check was put in the mail on Friday.  I am surprised you don’t have it yet, but be on the lookout!  J Thanks, [redacted]Assistant Operations Manager Apex of Texas Homes2)One more recent example of their refusal to honor their warranty happened last week. We received an email dated February 5th, stating that their plumber/sub contractor was not going to fix our propane fireplace starter.  The plumber installed all of the propane lines throughout the house as well as the fireplace starter. But Apex argued that the company who set the propane tank outside should fix the fireplace stater. The propane company had NO involvement whatsoever with the propane starter.  By the way, the fireplace starter is a huge safety concern.  The starter initially did not work. So, the plumber came in and cut many large slits into the pipe to allow propane to escape.  The first time it was used so much propane came pouring out that a ball of flame singed my husbands eyebrows, eyelashes, and eyelids. Since that incident we have been told by several individuals that Apex used a shoddy cost saving tactic on the fireplace starter.  But refuse to make it right.Apex and its president stated in their latest response that we had added 3 items to the list of things needing repair.  Surprisingly, this is factual.  These are the items that were added:1)the master bathroom bathtub has a NEW leak. It is the 4th different water leak we have had.2)the cabinet maker delivered a unpainted replacement cabinet door for the bathroom vanity.  We believe the was broken by a Apex subcontractor. The door needed to be painted.3)last week we discovered a crack in the faux brick at the back of the fireplace. No doubt caused by the extreme heat generated by the problem with the propane starter. Apex claimed our initial complaint was not factual. We find this laughable due to the used car dealership mentality exhibited throughout our nightmarish year of dealing with Apex. We challenge Apex to disprove any of the that initial post.  Lastly, we keep praying that they will eventually do the right thing, but we are into our second year and they still have NO concept of customer satisfaction. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]Over a year into this nightmare and Apex continues to say, we will get someone to fix this or repair that and the majority of the time it doesn't happen. Mostly we feel ignored. We were warned not to close on the house until everything was completed, but after SO LONG living in a hotel we had no choice.  There are many things that remain undone.  As stated previously, we feel customer satisfaction is not a concern to Apex.