Arizona Academy of Emergency Services

The EMT Program at Arizona Academy of Emergency Services has policies regarding, amongst other things, attendance which are outlined in the AAES Catalog Each student receives a copy of the AAES Catalog upon enrollment in the program, and signs an Enrollment Agreement agreeing to the details outlined in the AAES Catalog In the Enrollment Agreement, the student initials next to the following statement:“I understand that the School may terminate my enrollment if I fail to comply with attendance, academic and financial requirement or if I disrupt the activities of the School ”Upon meeting with the student on April 13th to discuss his attendance in the program, the student admitted to missing a total of hours of class time and signed a Student Warning Form documenting the absence hours The policy regarding attendance, which states “Accumulated absences and tardiness shall not exceed a maximum of hours for EMT-B students ” and “Students who exceed the maximum allowable absence hours for their program will be dismissed according to the Dismissal Policy.” On May 16th the student admitted to leaving class hours early, exceeding the maximum allowed absence hours of The student was brought in on May 19th for dismissal from the program in accordance with the Attendance Policy.After notification of dismissal, the student brought up complaints regarding the use of time in the classroom, including videos being displayed Upon speaking with the instructor, videos depicting car accidents were shown The students were covering Ch37: Vehicle Extrication and Special Rescues in class that day Videos depicting car accidents can serve as valuable tools for discussing the suspected Mechanism of Injury for various types of car accidents (side impact, rollover, rear-ending, etc.) This is a standard tool used in the programs for education on what injuries EMTs and Paramedics are likely to anticipate based on type of accident Videos not used for education were shown in the classroom while students were on their 1-hour lunch break during the day.While the Arizona Department of Health Services Bureau of Emergency Medical Services has guidelines regarding minimum hours required for EMT Programs, it is up to the individual school if they choose to exceed the minimum requirements As the EMT Program at AAES has hours of class time, stopping at the state minimum would result in the student missing over 37% of the material required for EMTs.On May 21st, I met again with the student and his mother to discuss the student’s dismissal In that meeting, an agreement was reached with the student and his mother that satisfied the desires of both allowing the student to make up missed class time and material, taking into account the student’s reported complaints about the use of time in the classroom The student was allowed to complete the program The initial dismissal and complaint was discussed with the Arizona Department of Health Services Bureau of Emergency Medical Services and both the initial handling of the situation, and the outcome of the meeting with the student and his mother, were approved

The EMT Program at Arizona Academy of Emergency Services has policies regarding, amongst other things, attendance which are outlined in the AAES Catalog.  Each student receives a copy of the AAES Catalog upon enrollment in the program, and signs an Enrollment Agreement agreeing...

to the details outlined in the AAES Catalog.  In the Enrollment Agreement, the student initials next to the following statement:“I understand that the School may terminate my enrollment if I fail to comply with attendance, academic and financial requirement or if I disrupt the normal activities of the School…”Upon meeting with the student on April 13th to discuss his attendance in the program, the student admitted to missing a total of 15 hours of class time and signed a Student Warning Form documenting the absence hours.  The policy regarding attendance, which states “Accumulated absences and tardiness shall not exceed a maximum of 16 hours for EMT-B students…” and “Students who exceed the maximum allowable absence hours for their program will be dismissed according to the Dismissal Policy.”  On May 16th the student admitted to leaving class 4 hours early, exceeding the maximum allowed absence hours of 16.  The student was brought in on May 19th for dismissal from the program in accordance with the Attendance Policy.After notification of dismissal, the student brought up complaints regarding the use of time in the classroom, including videos being displayed.  Upon speaking with the instructor, videos depicting car accidents were shown.  The students were covering Ch. 37: Vehicle Extrication and Special Rescues in class that day.  Videos depicting car accidents can serve as valuable tools for discussing the suspected Mechanism of Injury for various types of car accidents (side impact, rollover, rear-ending, etc.).  This is a standard tool used in the programs for education on what injuries EMTs and Paramedics are likely to anticipate based on type of accident.  Videos not used for education were shown in the classroom while students were on their 1-hour lunch break during the day.While the Arizona Department of Health Services Bureau of Emergency Medical Services has guidelines regarding minimum hours required for EMT Programs, it is up to the individual school if they choose to exceed the minimum requirements.  As the EMT Program at AAES has 192 hours of class time, stopping at the state minimum would result in the student missing over 37% of the material required for EMTs.On May 21st, I met again with the student and his mother to discuss the student’s dismissal.  In that meeting, an agreement was reached with the student and his mother that satisfied the desires of both allowing the student to make up missed class time and material, taking into account the student’s reported complaints about the use of time in the classroom.  The student was allowed to complete the program.  The initial dismissal and complaint was discussed with the Arizona Department of Health Services Bureau of Emergency Medical Services and both the initial handling of the situation, and the outcome of the meeting with the student and his mother, were approved.

AAES works very hard to ensure professionalism. The school
s director, [redacted] is serious about the school becoming world class in terms of EMS education and he does everything in his power to make that happen. I would recommend them to potential EMS students.

The EMT Program at Arizona Academy of Emergency Services has policies regarding, amongst other things, attendance which are outlined in the AAES Catalog.  Each student receives a copy of the AAES Catalog upon enrollment in the program, and signs an Enrollment Agreement agreeing...

to the details outlined in the AAES Catalog.  In the Enrollment Agreement, the student initials next to the following statement:“I understand that the School may terminate my enrollment if I fail to comply with attendance, academic and financial requirement or if I disrupt the normal activities of the School…”Upon meeting with the student on April 13th to discuss his attendance in the program, the student admitted to missing a total of 15 hours of class time and signed a Student Warning Form documenting the absence hours.  The policy regarding attendance, which states “Accumulated absences and tardiness shall not exceed a maximum of 16 hours for EMT-B students…” and “Students who exceed the maximum allowable absence hours for their program will be dismissed according to the Dismissal Policy.”  On May 16th the student admitted to leaving class 4 hours early, exceeding the maximum allowed absence hours of 16.  The student was brought in on May 19th for dismissal from the program in accordance with the Attendance Policy.After notification of dismissal, the student brought up complaints regarding the use of time in the classroom, including videos being displayed.  Upon speaking with the instructor, videos depicting car accidents were shown.  The students were covering Ch. 37: Vehicle Extrication and Special Rescues in class that day.  Videos depicting car accidents can serve as valuable tools for discussing the suspected Mechanism of Injury for various types of car accidents (side impact, rollover, rear-ending, etc.).  This is a standard tool used in the programs for education on what injuries EMTs and Paramedics are likely to anticipate based on type of accident.  Videos not used for education were shown in the classroom while students were on their 1-hour lunch break during the day.While the Arizona Department of Health Services Bureau of Emergency Medical Services has guidelines regarding minimum hours required for EMT Programs, it is up to the individual school if they choose to exceed the minimum requirements.  As the EMT Program at AAES has 192 hours of class time, stopping at the state minimum would result in the student missing over 37% of the material required for EMTs.On May 21st, I met again with the student and his mother to discuss the student’s dismissal.  In that meeting, an agreement was reached with the student and his mother that satisfied the desires of both allowing the student to make up missed class time and material, taking into account the student’s reported complaints about the use of time in the classroom.  The student was allowed to complete the program.  The initial dismissal and complaint was discussed with the Arizona Department of Health Services Bureau of Emergency Medical Services and both the initial handling of the situation, and the outcome of the meeting with the student and his mother, were approved.

Review: I enrolled into this program March of 2015. The course was supposed to end on May 31, 2015. I was dismissed from the school on March 19th, 2015. On Saturday May 16th I left class early due to unprofessional conduct and not teaching what was on the course catalog. The instructor was 45 minutes late, and then proceeded to show [redacted] videos of "Crazy car crashes and wildest police chases" type videos for about an hour. The instructor then proceeded to search for a certain video for about 30 minutes, and was not able to find the video. The instructor also displayed an episode of "The Simpsons" . I left the class at approximately 1:30 PM because I felt I was not getting what I paid for, and other students were having side conversations the whole time and disrupting any attempts at actual learning. I was pulled into the dean's office the following Tuesday and was dismissed from the class due to leaving early. The dean would not accept my reason for leaving early, and proceeded to say that the issue I described aboved does not matter. The issue is a "black and white matter". I tried to reason with the dean but he did not want to hear it. I am now being restricted from taking the state exam due to being dismissed from their school. The state requirements to take the exam are 120 hours of class time. The school's course is approximately 167 hours. The dean also would not grant me a refund when I asked. In the catalog there is no policy that states the school may keep the monies of a dissmissed student. The only verbage in the catalog talks about the withdrawing from class. In which, the student may recieve a 100% refund if the student requests to withdraw within 3 days of signing up, or the student may get a prorated tuition refund depending on the number of class hours attended.Desired Settlement: The desired outcome would be to ultimately let me take the final exam and the state practium, or to finish the remaining 5 classes(24 hours). I would also be satisfied with a total refund of the monies I paid to this school. I am not wanting to re-take this course in 6 months at the same school based on the experience and lack of professional instruction I have recieved from this school.

Business

Response:

The EMT Program at Arizona Academy of Emergency Services has policies regarding, amongst other things, attendance which are outlined in the AAES Catalog. Each student receives a copy of the AAES Catalog upon enrollment in the program, and signs an Enrollment Agreement agreeing to the details outlined in the AAES Catalog. In the Enrollment Agreement, the student initials next to the following statement:“I understand that the School may terminate my enrollment if I fail to comply with attendance, academic and financial requirement or if I disrupt the normal activities of the School…”Upon meeting with the student on April 13th to discuss his attendance in the program, the student admitted to missing a total of 15 hours of class time and signed a Student Warning Form documenting the absence hours. The policy regarding attendance, which states “Accumulated absences and tardiness shall not exceed a maximum of 16 hours for EMT-B students…” and “Students who exceed the maximum allowable absence hours for their program will be dismissed according to the Dismissal Policy.” On May 16th the student admitted to leaving class 4 hours early, exceeding the maximum allowed absence hours of 16. The student was brought in on May 19th for dismissal from the program in accordance with the Attendance Policy.After notification of dismissal, the student brought up complaints regarding the use of time in the classroom, including videos being displayed. Upon speaking with the instructor, videos depicting car accidents were shown. The students were covering Ch. 37: Vehicle Extrication and Special Rescues in class that day. Videos depicting car accidents can serve as valuable tools for discussing the suspected Mechanism of Injury for various types of car accidents (side impact, rollover, rear-ending, etc.). This is a standard tool used in the programs for education on what injuries EMTs and Paramedics are likely to anticipate based on type of accident. Videos not used for education were shown in the classroom while students were on their 1-hour lunch break during the day.While the Arizona Department of Health Services Bureau of Emergency Medical Services has guidelines regarding minimum hours required for EMT Programs, it is up to the individual school if they choose to exceed the minimum requirements. As the EMT Program at AAES has 192 hours of class time, stopping at the state minimum would result in the student missing over 37% of the material required for EMTs.On May 21st, I met again with the student and his mother to discuss the student’s dismissal. In that meeting, an agreement was reached with the student and his mother that satisfied the desires of both allowing the student to make up missed class time and material, taking into account the student’s reported complaints about the use of time in the classroom. The student was allowed to complete the program. The initial dismissal and complaint was discussed with the Arizona Department of Health Services Bureau of Emergency Medical Services and both the initial handling of the situation, and the outcome of the meeting with the student and his mother, were approved.

AAES works very hard to ensure professionalism. The school

s director, [redacted] is serious about the school becoming world class in terms of EMS education and he does everything in his power to make that happen. I would recommend them to potential EMS students.