The following response was made to the Consumer Financial Protection Bureau (CFPB, a true regulatory agency) on September 18, 2015:Asset Systems, Inc(ASI) obtained a judgment against the complainant and his wife on November 26, 2013:On June 20, the complainant filed the first complaint, case # [redacted] (copy attached) in an effort to set a payment plan to resolve this same matter (copy of response attached)Previous to that, a complaint was filed with the Revdex.com in April of was closed by them after no response was submitted by the consumer to our answer (copy of the response is attached)Subsequent to our response, which cited our desire to compromise, withdraw our garnishment and set up a reasonable payment plan we contacted the [redacted] and made such an agreementThere have been no additional costs or fees added to their account since May We reached an agreement on June 30, for $per month and the consumer set up an automatic payment option, available at no chargeThat plan was successful until August On July 27, we mailed a reminder letter to the consumer indicating we would be following his instruction to process his $payment on August 5, There being no response to the contrary and no mail return, that payment was processed and declined on August with an "invalid card number"On August 12, a call was placed to the resident number on file: [redacted] and a message was left requesting a return callOn August 21, 2015, having no response to the message the account was transferred to a garnishment preparation statusThe consumer returned the call on September 8, and indicated he was aware that the payment had been successfulHe stated his id had been stolen and the card cancelled and indicated if we did not resume the payment plan he would be calling the Department of JusticeOn September 9th, the consumer went on our webpage and made a $paymentOn September 10, he called our office again and indicated he was unaware of his form of previous monthly payment and was requesting a breakdown of all charges; an hour later we received another auto-payment consent form which had been completed online resetting the $per month agreement to commence on October 5, We are prepared to continue with this payment plan but simply ask for communication from the consumer in the event that payment is not going to be kept
Hello [redacted] , Thanks for giving me the opportunity to reply to the business' responseI'm sorry that I didn't see the original when you sent it to me I want to update my complaint about Asset Systems because I made a couple of errors on my calculations of the debt that I owe First of all, the rep made it appear that on September 8, I called her office in response to phone calls from them and I demanded that she allow me to make payments or I was going to call the Department of Justice That is not how it happened My main issue right now has to do with funds that were added to my debt after we agreed to a payment planI will get to those details shortly in this letter I want to comment more on the latest incidents My recent contact with Asset Systems was due to the fact that I noticed that they had not debited my bank account for the bill that I owe The card that I pay my bills with was used to make fraudulent charges and so the bank issued me another card I have two debts that come out of my checking account every monthI never pay attention, they are just automatically deductedHowever, as it turns out, only one was attached to the account itself, but Asset Systems made their deductions from my cardThe funds came from the same place, but a different method I generally receive a reminder note from Asset to say that the money was going to come out of my bank on the 5th, but I did not notice that it referred to my debit card as the form for the transactionThat was my fault In fact, this whole situation should be blamed on me because it is not Asset’s responsibility to update my account On September 5, I was doing my budgetWhile inputting the debits and credits for August I noticed that there wasn’t any record of Asset taking a payment from my accountI immediately knew what the problem was and felt that I should contact them right awayHowever it was Saturday on a holiday weekend so I was pretty certain that they were closed, and so I would call them on Tuesday the 8th When I contacted Asset and spoke to Samantha, I explained to her what had happened and that I wanted to give her my new card numberShe told me that my account needed to be paid in fullThis caught me by surprise because I felt that it was a simple mistake that I was trying to correct and that was the purpose of my phone call I was told that it wasn’t her problem and that it is my responsibility to notify them of any changes with the cardI told her that I was aware of that, but I thought that they deducted straight from my account She said that they tried to call me but I never respondedI explained that I never received any phone messages from themThen I remembered that there was a period of time when I was having issues with my phoneIt was not saving any phone calls in my log, so it is possible that they did try to callAt this point, I felt like she probably assumed that I was just coming up with excuses My debit card number was compromised and my phone wasn’t workingThose things happened, but I can definitely understand their perspectiveI missed a payment and was ignoring their phone calls Since I called her on my own, to explain what had happened, I didn’t expect any problemsBut she would not accept anything that I had to say After she told me that they had called me, I asked if they had also called my wife, because she is on the contract and her phone was workingSamantha reiterated the fact that it was up to me to notify them of any changesI agree, but since she brought up the fact that they tried to contact me, I was wondering how hard they really triedBecause besides calling my wife, they could have sent me a letter to tell me that there was a problem with the charge, especially since a note is sent prior to deducting from my accountI would have corrected the issue right away I believe that Samantha wants to close my account as soon as possible so she didn’t want to take anymore payments from meBecause I asked her if anything could be done and she said “no” I know that they can take payments if they want toBut she would not take my new card number or a payment unless it was for the whole thing I was very frustrated and that is when I told her that I was going to contact the Department of JusticeI don’t feel bad about my decisionIf I think that a business is taking advantage of me as a consumer, it should be my right and duty to report them to the appropriate Consumer Protection Agencies I decided to go to Asset's website and I put in my account number and made a payment there since Samantha would not accept it from me over the phoneI also set up an automatic deduction to be taken from my new cardAs I said, it wasn’t that they couldn’t take payments from me but rather she just didn’t want to When I originally agreed to make payments on my debt, there were circumstances surrounding the decision In my conversation with Samantha in 2013, she told me that the entire amount of $needed to be paid in fullI did not have access to that much money but I wanted to do whatever it took to avoid a garnishmentThat would be a huge financial hardship on my family She asked me how long it would take to come up with the moneyShe suggested a couple of short timelines, but I told her that even if I was given a month, I couldn’t come up with that much money Samantha then talked about the payment plan and said that I could pay $per monthI was thinking more like $150, but there wasn’t any way that we could afford $We eventually agreed on $ She told me that in order for them to take payments, we needed to go through a legal processSo there would be fees added on to the $Samantha told me that the additional expenses would bring the total owing to $The new balance would be almost $more I could not understand why I would need to pay so much more just to get on a payment planShe said that it was their policy to go through the legal process in order to make the arrangements So my choice was to pay $now or $over a longer period of timeSince I knew that I couldn’t come up with $3726, I didn’t have a choice but to accept the offer I was afraid to question Samantha on the legalities of her proposal because I thought that she might take the entire deal off the table and I would need to pay the $immediately Samantha told me during our conversation last month that the payment plan was offered as a courtesy, but I think that by paying the additional fees, I was charged for the opportunity and so it was not a courtesy Since we made the payment arrangements we have paid over $towards the debtThat means that it would almost be paid off if the additional $had not been addedBut instead, we are barely half way through The extra fees that were added were frivolous because I was agreeing with a payment planShe had me over a barrel and I had to accept the terms because I couldn’t afford the alternative I think that they should credit those extra charges back to me since they weren’t necessary and were added after the payment agreement was implemented, and that would mean that the total debt will nearly be paid in full and the account can be closed As of right now I'm paying the $per month Thanks again for looking into this [redacted] ***
Thank you again for the opportunity to respond to this complaint We have responded to the CFPB as well as the Revdex.com and the AG for this issue The current issue arises from the rejection of the card on file for the payment being rejected A default judgment was entered on November 26, in the matter of Case # [redacted] in Circuit Court of Washington County Oregon(Copy attached.) There have been no fees added to the judgment account whatsoever since the one and only garnishment issued in May of (which was withdrawn) that gave rise to the first series of complaints that we would not accept a payment plan, resulting in a payment arrangement of the defendant’s instruction What has been added to the account is post judgment interest cited in the judgment which accrues on the total amount of the judgment A copy of page of the courts docket attesting to the last action being the release of the garnishment on July 14, is also attached We have already agreed to resume the payment plan that the defendant has required and continue to split that payment of $between the judgment account ($150) and other accounts not currently in suit that, as of this writing, totals $($50)The amount of the non-judgment account is clearly the amount that the defendant is concluding is being added as fees We remain amenable to the payment plan directed by the defendant and hope that no future payments are missed without communication ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
The following response was made to the Consumer Financial Protection Bureau (CFPB, a true regulatory agency) on September 18, 2015:Asset Systems, Inc(ASI) obtained a judgment against the complainant and his wife on November 26, 2013:On June 20, the complainant filed the first complaint, case # [redacted] (copy attached) in an effort to set a payment plan to resolve this same matter (copy of response attached)Previous to that, a complaint was filed with the Revdex.com in April of was closed by them after no response was submitted by the consumer to our answer (copy of the response is attached)Subsequent to our response, which cited our desire to compromise, withdraw our garnishment and set up a reasonable payment plan we contacted the [redacted] and made such an agreementThere have been no additional costs or fees added to their account since May We reached an agreement on June 30, for $per month and the consumer set up an automatic payment option, available at no chargeThat plan was successful until August On July 27, we mailed a reminder letter to the consumer indicating we would be following his instruction to process his $payment on August 5, There being no response to the contrary and no mail return, that payment was processed and declined on August with an "invalid card number"On August 12, a call was placed to the resident number on file: [redacted] and a message was left requesting a return callOn August 21, 2015, having no response to the message the account was transferred to a garnishment preparation statusThe consumer returned the call on September 8, and indicated he was aware that the payment had been successfulHe stated his id had been stolen and the card cancelled and indicated if we did not resume the payment plan he would be calling the Department of JusticeOn September 9th, the consumer went on our webpage and made a $paymentOn September 10, he called our office again and indicated he was unaware of his form of previous monthly payment and was requesting a breakdown of all charges; an hour later we received another auto-payment consent form which had been completed online resetting the $per month agreement to commence on October 5, We are prepared to continue with this payment plan but simply ask for communication from the consumer in the event that payment is not going to be kept
Hello [redacted] , Thanks for giving me the opportunity to reply to the business' responseI'm sorry that I didn't see the original when you sent it to me I want to update my complaint about Asset Systems because I made a couple of errors on my calculations of the debt that I owe First of all, the rep made it appear that on September 8, I called her office in response to phone calls from them and I demanded that she allow me to make payments or I was going to call the Department of Justice That is not how it happened My main issue right now has to do with funds that were added to my debt after we agreed to a payment planI will get to those details shortly in this letter I want to comment more on the latest incidents My recent contact with Asset Systems was due to the fact that I noticed that they had not debited my bank account for the bill that I owe The card that I pay my bills with was used to make fraudulent charges and so the bank issued me another card I have two debts that come out of my checking account every monthI never pay attention, they are just automatically deductedHowever, as it turns out, only one was attached to the account itself, but Asset Systems made their deductions from my cardThe funds came from the same place, but a different method I generally receive a reminder note from Asset to say that the money was going to come out of my bank on the 5th, but I did not notice that it referred to my debit card as the form for the transactionThat was my fault In fact, this whole situation should be blamed on me because it is not Asset’s responsibility to update my account On September 5, I was doing my budgetWhile inputting the debits and credits for August I noticed that there wasn’t any record of Asset taking a payment from my accountI immediately knew what the problem was and felt that I should contact them right awayHowever it was Saturday on a holiday weekend so I was pretty certain that they were closed, and so I would call them on Tuesday the 8th When I contacted Asset and spoke to Samantha, I explained to her what had happened and that I wanted to give her my new card numberShe told me that my account needed to be paid in fullThis caught me by surprise because I felt that it was a simple mistake that I was trying to correct and that was the purpose of my phone call I was told that it wasn’t her problem and that it is my responsibility to notify them of any changes with the cardI told her that I was aware of that, but I thought that they deducted straight from my account She said that they tried to call me but I never respondedI explained that I never received any phone messages from themThen I remembered that there was a period of time when I was having issues with my phoneIt was not saving any phone calls in my log, so it is possible that they did try to callAt this point, I felt like she probably assumed that I was just coming up with excuses My debit card number was compromised and my phone wasn’t workingThose things happened, but I can definitely understand their perspectiveI missed a payment and was ignoring their phone calls Since I called her on my own, to explain what had happened, I didn’t expect any problemsBut she would not accept anything that I had to say After she told me that they had called me, I asked if they had also called my wife, because she is on the contract and her phone was workingSamantha reiterated the fact that it was up to me to notify them of any changesI agree, but since she brought up the fact that they tried to contact me, I was wondering how hard they really triedBecause besides calling my wife, they could have sent me a letter to tell me that there was a problem with the charge, especially since a note is sent prior to deducting from my accountI would have corrected the issue right away I believe that Samantha wants to close my account as soon as possible so she didn’t want to take anymore payments from meBecause I asked her if anything could be done and she said “no” I know that they can take payments if they want toBut she would not take my new card number or a payment unless it was for the whole thing I was very frustrated and that is when I told her that I was going to contact the Department of JusticeI don’t feel bad about my decisionIf I think that a business is taking advantage of me as a consumer, it should be my right and duty to report them to the appropriate Consumer Protection Agencies I decided to go to Asset's website and I put in my account number and made a payment there since Samantha would not accept it from me over the phoneI also set up an automatic deduction to be taken from my new cardAs I said, it wasn’t that they couldn’t take payments from me but rather she just didn’t want to When I originally agreed to make payments on my debt, there were circumstances surrounding the decision In my conversation with Samantha in 2013, she told me that the entire amount of $needed to be paid in fullI did not have access to that much money but I wanted to do whatever it took to avoid a garnishmentThat would be a huge financial hardship on my family She asked me how long it would take to come up with the moneyShe suggested a couple of short timelines, but I told her that even if I was given a month, I couldn’t come up with that much money Samantha then talked about the payment plan and said that I could pay $per monthI was thinking more like $150, but there wasn’t any way that we could afford $We eventually agreed on $ She told me that in order for them to take payments, we needed to go through a legal processSo there would be fees added on to the $Samantha told me that the additional expenses would bring the total owing to $The new balance would be almost $more I could not understand why I would need to pay so much more just to get on a payment planShe said that it was their policy to go through the legal process in order to make the arrangements So my choice was to pay $now or $over a longer period of timeSince I knew that I couldn’t come up with $3726, I didn’t have a choice but to accept the offer I was afraid to question Samantha on the legalities of her proposal because I thought that she might take the entire deal off the table and I would need to pay the $immediately Samantha told me during our conversation last month that the payment plan was offered as a courtesy, but I think that by paying the additional fees, I was charged for the opportunity and so it was not a courtesy Since we made the payment arrangements we have paid over $towards the debtThat means that it would almost be paid off if the additional $had not been addedBut instead, we are barely half way through The extra fees that were added were frivolous because I was agreeing with a payment planShe had me over a barrel and I had to accept the terms because I couldn’t afford the alternative I think that they should credit those extra charges back to me since they weren’t necessary and were added after the payment agreement was implemented, and that would mean that the total debt will nearly be paid in full and the account can be closed As of right now I'm paying the $per month Thanks again for looking into this [redacted] ***
Thank you again for the opportunity to respond to this complaint We have responded to the CFPB as well as the Revdex.com and the AG for this issue The current issue arises from the rejection of the card on file for the payment being rejected A default judgment was entered on November 26, in the matter of Case # [redacted] in Circuit Court of Washington County Oregon(Copy attached.) There have been no fees added to the judgment account whatsoever since the one and only garnishment issued in May of (which was withdrawn) that gave rise to the first series of complaints that we would not accept a payment plan, resulting in a payment arrangement of the defendant’s instruction What has been added to the account is post judgment interest cited in the judgment which accrues on the total amount of the judgment A copy of page of the courts docket attesting to the last action being the release of the garnishment on July 14, is also attached We have already agreed to resume the payment plan that the defendant has required and continue to split that payment of $between the judgment account ($150) and other accounts not currently in suit that, as of this writing, totals $($50)The amount of the non-judgment account is clearly the amount that the defendant is concluding is being added as fees We remain amenable to the payment plan directed by the defendant and hope that no future payments are missed without communication ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***