[redacted] , I wanted to follow up on case ID [redacted] We have been in contact with Mr***, and have come to what we believe is an agreeable solut [redacted] / outcome We have already picked up the Toyota Highlander in Washington State, and is in route back to Indianapolis We have agreed to reimburse Mr [redacted] the following – · $10, - down payment · $– Goodwill (to cover airline tickets, interest on the down payment) · $11,- Total We have been communicating with Mr [redacted] via email, but he is currently on a boat, in the Sea of Alaska, and has limited email accessAll indications are the $11,will meet the expectations of Mr*** Contact me with any questions Bart S [redacted] General Manager Tom Wood Lexus
We have contacted Mr [redacted] and have scheduled a technician to be at his residence on 7/@ 9:30am to clean up tar residue left from frame repair.The only reason we have not sent someone earlier, since the Revdex.com complaint, is that the customer was out of town and this is the date he chose.Thank you in this manner and we are considering this issue closed.Sincerely,Chris H***
The Customer Service Manager that handled Mr [redacted] ’s repair is no longer with Tom Wood CollisionAccording to our notes and insurance information on file, the guest states that the vehicle was in a prior accident before coming to Tom Wood CollisionTo our knowledge all the concerns mentioned in the complaint have been addressed and corrected with the exception of the windshield moldingWe have the windshield molding here and our records indicate several calls made to the customer with voicemails left asking for a return call to schedule a time to have this part installed I personally have called three times in the last week and have also sent an email with no replyA rental vehicle will be provided at no cost for the customer to use on the day of service Tom Wood Collison offers a Lifetime Warranty on all of our work There is nothing more we would like to do than get this resolved We understand that having a vehicle repaired is in inconvenience and we strive to make the experience as pleasant as possibleIf you could please encourage Mr [redacted] to reach out to me I assure you I will take care of his concernsAnyone else that may have questions or concerns regarding this complaint should feel free to contact me as well I would be more than willing to discuss this with them and answer any questions they may have Sincerely,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Hi Mrs [redacted] ,Please make sure that we are the correct Porsche dealer that you are having a problem with in regard to this matterYour prior correspondence with Porsche Cars of North America was directed at our store, but the issues you shared with PCNA was at a different store in a different stateSince you purchased multiple Porsche products at the same time, you may want to confirm who is the correct contactI only bring this up since we have already addressed your plate issue and provided you with an address where you can pick them up from the New Jersey BMVThank you for taking the time to review our response to your issue regarding the L&T on your New Jersey based Porsche MacanAs you are the owner of a small business, I'm sure you understand the importance of providing the correct information when trying to secure governmental issued documents such as license platesEven though we used a professional service provider to make sure your Porsche was plated properly, the document that you provided to the provider, and subsequently the State of New Jersey, was incorrectThis incorrect information caused the State of New Jersey to reject all of your documentsI hope this clarifies my response from yesterday since you replied that you were not satisfied with the original answer to your complaint.Yesterday, I provided you and the Revdex.com with the address and phone number where you could go to pick up your plate in person immediatelyAll of the issues caused by your submission of the wrong data required has been taken care of by the service provider and the delay caused by submitting the wrong information to New Jersey is now well behind usFinally, as I shared with you yesterday, we did not receive the corrected insurance documents from you until August 4, We immediately forwarded those to the service provider for processingAs matter of fact, the NJ BMV received the correct information of August 5, via overnight serviceWe have been working to get your documents processed every single day since August 5, As a matter of additional fact, you have spoken to our Business Manager regularly since that time and you have been updated at every possible opportunityShould we be able to offer any additional assistance, please let us know John M [redacted] General Manager Tom Wood Porsche
On 11/28/Mr [redacted] brought in his Audi Afor the routine 15K service The vehicle had 16,miles on it There was no mention or request from the customer about noise from the tires on 1/26/Mr [redacted] brought his vehicle in with 22,miles complaining that he thought he had a bent rim because there was a loud noise from the front of the car We inspected his car and informed him that his tires were cupping and in order to alleviate the loud noise it required two tires be replaced and we recommended an alignment be performed to insure that the new tires would not cup Mr [redacted] picked up his car and declined any work We then received a call from Audi that Mr [redacted] called in complaining that when he brought his car in back for the 15K service that he complained about the tires and he wanted to hold us liable that we didn't discover his tires were cupping at the 15k service We have no record of any complaint from his 15K service and Mr [redacted] drove his car another miles before bringing it in with the complaint about the bent rim Mr [redacted] called in on 3/7/and spoke with Joe [redacted] the Audi service manager about his complaints In order to make Mr [redacted] happy Joe offered him a goodwill gesture to install two new tires at our dealer cost and do an alignment for $which was a discount of $from our standard charge Mr [redacted] told Joe that he would do the tires but he would pass on the alignment He stated that he was moving to Virginia and was going to drive on these tires thru the summer then buy Michelins at the end of the summer and do the alignment in Virginia On 3/8/Mr [redacted] dropped his car off and we installed the two tires When he dropped his car off he informed the service advisor that he changed his mind and to go ahead and do the alignment The service advisor told him that we would install the tires and then recheck the alignment to show him the specks before we did the alignmentHis car had 26,miles on it This was an additional miles since we originally recommended the two tires and alignment Mr [redacted] showed up after we installed the tires but before we were finished with the alignment and didn't want to wait for us to finish On 3/9/Mr [redacted] called Joe *** complaining that the car still had a little noise and complaining that we didn't do the alignment Joe apologized and suggested that he bring the car back in for the alignment and we would give him a car to drive so he wasn't inconvenienced Mr [redacted] said that would be fine and he also asked if we could do the other two tires at cost Joe agreed to this Mr [redacted] agreed to bring his car back in on Tuesday 3/15/to have these items performed That is where it stood until we just received this Revdex.com complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I forwarded the wrong VIN number by mistake The correct vin is: [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***
Apologies to Mr [redacted] on the inconvenience that occurred to him with Tom Wood Lexus We will be willing to allow a third party vendor place the film on his vehicle as requested, as long as we can communicate with the vendor prior to the procedure taking place Please contact Ashley E***, our Lexus Experience Manager to make the necessary arrangementsHer cell number is [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to know what insurance documentation he is referring to when he says previous accidentThis is the first accident I've hadI do not trust Tom Wood Collision staff to repair my vehicleI have been very accommodating thus far with their inability to meet the expectation of the customerI will never do business with any of the Tom Wood affiliates based on their actions aloneI would ask that Tom Wood collision meet agree to my original proposal so I can my vehicle repaired properly by another company Regards [redacted]
Ms [redacted] , Ms [redacted] brought the vehicle to Tom Wood Nissan on 11-16-with and electrical issue with her rear hatch It was a difficult problem to find Once we finally found the connector that was the issue was in the behind the side panel We had to take out all interior panels in the back and rear seats and floor panels It was Tuesday prior to Thanksgiving and Ms [redacted] had to have her vehicle back to go out of townWe repaired the vehicle to get her back on the road When she picked up the vehicle, Gary A [redacted] the Service Manager informed her that the water damage could cause other issues and that the harness needs to be replaced She returned on 12-15-stating she had the rear hatch issue again and that we found further corrosion to the connectors of the rear wiring harness We contacted CarMax extended warranty since the vehicle was purchased from there and they declined any repairs due to the fact there was water intrusion We informed Ms [redacted] that the repairs would run $for repairs to the vehicle at which time she declined Ms [redacted] contacted Nissan Motor America for assistance and they declined any assistance to her Ms [redacted] ’s issues with her vehicle did not come from the repairs performed on her vehicle but rather from the water intrusion the vehicle has had causing damage to her electrical wiring Also during the week Ms [redacted] ’s vehicle was in service she was provided a rental vehicle at no expense to herI have attached three documents that explain what was performedSincerely,Ken K [redacted] General ManagerTom Wood Nissan
1/4/Revdex.com Complaint / Mr [redacted] Mr [redacted] brought his Dodge Charger in for repair Nov25th through Travlers insurance co.Vehicle repaired wiTravelers ERT (estimated repair time)Mr [redacted] contacted to pick up completed vehicle 12/– picked up 12/512/the guest called with a repair issue he noticedHe spoke with TWC Travelers account CSM [redacted] [redacted] explained Mr [redacted] has a “life Time” warranty on his repairHe advised him to simply schedule a date that worked for him and we will address his issueMrBolejack asked to come in on a Saturday, [redacted] explained we are open for deliveries only on Saturday (We do not have production techs in on Saturday it would have to be a week day)This upset Mr [redacted] and he became combative with [redacted] stating he spoke with the in house Travelers Rep [redacted] on 11/25/and He told Mr [redacted] he could come in on Saturday to have his issue addressedHe then brought a new “unrelated to the claim issue to ***’s attention(front Headlamp & fog lamp have overspray on them) [redacted] explained in our repair process this is not possible but we will be happy to look at when the vehicle arrives for the original repair issue.In House Travelers Rep [redacted] stated he did not speak with Mr [redacted] that day because Tom Wood Collision nor Travelers InsWere open that day?Manager Jennifer [redacted] reached out to contact Mr [redacted] to scheduleHe was Very Combative using profanity & hung up on herShe called on [redacted] to contact him[redacted] scheduled the for 12/21/12/21/Mr [redacted] went over the vehicle with [redacted] & [redacted] ( left front door vent shad had minor scratches, the belt molding had wrinkles in it and the door did not open as smooth as it did prior to the collisionVent shade & belt molding were deem not related age wearable parts BUT Travelers cover them for guest satisfactionMr [redacted] also had a concern with overspray on his Head & Fog Lamp, [redacted] explained the bumper cover and lights are covered with plastic in our paint repair processHe also pointed out Mr [redacted] Front bumper cover has had a poor prior repair showing clear coat very fogy lookingTravelers agreed to pay to have this arear buffed again for guest satisfaction12/30/all Mr [redacted] issues were addressed & corrected [redacted] / [redacted] & Jennifer [redacted] review the completed vehicle and all agreed both businesses went above and beyond for try to satisfy Mr [redacted] 12/30/Mr [redacted] was in to pick and [redacted] & [redacted] came to my office to ask me to speak to Mr [redacted] because he was not satisfied with the front bumper (it had small rock chips on the lower ground effect portion, common from road & highways) I explained these are common chip and just about all vehicle have themHe did not like my answer and was be Very combative and using profanity loudlyAsked Mr [redacted] if all his issues he came in with were correctedHe stated Yes, but he didn’t have these chips & light scratches (on his hood) I then referred to our photos taken with our vehicle check in process and all these ships & scratches along with several other dents, paint missing scratches were present over the entire vehicle.**( See attached photos)** TWC feels we repaired Mr [redacted] ’s vehicle back to “pre-accident” as per the agreed estimate provided from His insurance company TravelersWe stand 100% behind our workmanship with a Life time warranty Mr [redacted] ’s Insurance co TravelersAgrees Respectfully yours, Merze [redacted] Collision Center Director Tom Wood Collision Center Bauer Drive Indianapolis, IN Phone [redacted] Fax 317- 575- [redacted] Great Teams have Great Teammates
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] l
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The $proposed should also include the 7% tax at the leastI am also dissastisfied with the lack of honest transparency during the sale! Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. Regards, Reicina [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***
Mr*** It was a pleasure talking to you today and answering all your questions as to the delay I believe the issue has finally been resolved You will receive the document at your Illinois address any dayYou license plate has been transferred to your new vehicle and the sales tax has been paid To confirm this has been done I will email you the support documentation today As discussed we will cover any fees related to the delayAgain, I sincerely apologize the title process hasn’t gone as smoothly as either of us would expect We will use this example in future training and process improvementsWe truly value your feedback and appreciate your business Please let me know if there is anything we can do to assist you in the future Regards, Tom
I spoke with Mr [redacted] on Saturday afternoon, July 23rd and he vented his frustration with the situation to me After speaking with my salesperson, Jamie C**, he said he left a message explaining that the vehicle had been sold I'm not sure why Mr [redacted] did not receive the information Unfortunately with salespeople and vehicles that are marketed and for sale hours per day, days a week this happens on occasion Tom Wood Subaru apologizes and I can guarantee you that we don't intentionally waste our customer's valuable time I reviewed the notes in our system and Jamie made a note that the vehicle sold at pm that same day while Mr [redacted] had an appointment to view the vehicle between 3-pm We keep a desk log tracking sold vehicles for this very reason but as stated, we can't always know what stage a particular vehicle is in every minute of the dayMr [redacted] indicated that he was intending to purchase a new Subaru Crosstrek and I offered assistance with that purchase in an effort to make it up to him but he declined I don't like the situation either as the store loses a potential customer for vehicles, but the timing of purchases cannot always be controlled My offer to assist with sale of the new Subaru still stands and I would be happy to facilitate that purchase in order to begin earning his business and respect as a potential customer.Josh P***, General ManagerTom Wood Subaru
Dear Revdex.com of Central Indiana, Ms [redacted] did come into the service department to have her tires rotated and she told the advisor that someone scratched her carThe scratch in question had previous touch up paint on a portion of it, so we denied that we were to blameWe eventually agreed to have the area painted and we did ask her to get alternate transportation or rent one of our rental carsAfter she voiced her opinion to several members of our staff, we then agreed to pay for her rental carAccording to our records, she never paid us or was charged for anythingI attached a copy of the work order for your reviewIf she has a receipt for $that she paid us, we will refundSincerely,Ken K [redacted] General ManagerTom Wood Nissan
[redacted] , I wanted to follow up on case ID [redacted] We have been in contact with Mr***, and have come to what we believe is an agreeable solut [redacted] / outcome We have already picked up the Toyota Highlander in Washington State, and is in route back to Indianapolis We have agreed to reimburse Mr [redacted] the following – · $10, - down payment · $– Goodwill (to cover airline tickets, interest on the down payment) · $11,- Total We have been communicating with Mr [redacted] via email, but he is currently on a boat, in the Sea of Alaska, and has limited email accessAll indications are the $11,will meet the expectations of Mr*** Contact me with any questions Bart S [redacted] General Manager Tom Wood Lexus
We have contacted Mr [redacted] and have scheduled a technician to be at his residence on 7/@ 9:30am to clean up tar residue left from frame repair.The only reason we have not sent someone earlier, since the Revdex.com complaint, is that the customer was out of town and this is the date he chose.Thank you in this manner and we are considering this issue closed.Sincerely,Chris H***
The Customer Service Manager that handled Mr [redacted] ’s repair is no longer with Tom Wood CollisionAccording to our notes and insurance information on file, the guest states that the vehicle was in a prior accident before coming to Tom Wood CollisionTo our knowledge all the concerns mentioned in the complaint have been addressed and corrected with the exception of the windshield moldingWe have the windshield molding here and our records indicate several calls made to the customer with voicemails left asking for a return call to schedule a time to have this part installed I personally have called three times in the last week and have also sent an email with no replyA rental vehicle will be provided at no cost for the customer to use on the day of service Tom Wood Collison offers a Lifetime Warranty on all of our work There is nothing more we would like to do than get this resolved We understand that having a vehicle repaired is in inconvenience and we strive to make the experience as pleasant as possibleIf you could please encourage Mr [redacted] to reach out to me I assure you I will take care of his concernsAnyone else that may have questions or concerns regarding this complaint should feel free to contact me as well I would be more than willing to discuss this with them and answer any questions they may have Sincerely,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Hi Mrs [redacted] ,Please make sure that we are the correct Porsche dealer that you are having a problem with in regard to this matterYour prior correspondence with Porsche Cars of North America was directed at our store, but the issues you shared with PCNA was at a different store in a different stateSince you purchased multiple Porsche products at the same time, you may want to confirm who is the correct contactI only bring this up since we have already addressed your plate issue and provided you with an address where you can pick them up from the New Jersey BMVThank you for taking the time to review our response to your issue regarding the L&T on your New Jersey based Porsche MacanAs you are the owner of a small business, I'm sure you understand the importance of providing the correct information when trying to secure governmental issued documents such as license platesEven though we used a professional service provider to make sure your Porsche was plated properly, the document that you provided to the provider, and subsequently the State of New Jersey, was incorrectThis incorrect information caused the State of New Jersey to reject all of your documentsI hope this clarifies my response from yesterday since you replied that you were not satisfied with the original answer to your complaint.Yesterday, I provided you and the Revdex.com with the address and phone number where you could go to pick up your plate in person immediatelyAll of the issues caused by your submission of the wrong data required has been taken care of by the service provider and the delay caused by submitting the wrong information to New Jersey is now well behind usFinally, as I shared with you yesterday, we did not receive the corrected insurance documents from you until August 4, We immediately forwarded those to the service provider for processingAs matter of fact, the NJ BMV received the correct information of August 5, via overnight serviceWe have been working to get your documents processed every single day since August 5, As a matter of additional fact, you have spoken to our Business Manager regularly since that time and you have been updated at every possible opportunityShould we be able to offer any additional assistance, please let us know John M [redacted] General Manager Tom Wood Porsche
A check in the amount of $was dropped at FedEx on the evening of 10/14/ We are sorry for the delay in getting this resolved
On 11/28/Mr [redacted] brought in his Audi Afor the routine 15K service The vehicle had 16,miles on it There was no mention or request from the customer about noise from the tires on 1/26/Mr [redacted] brought his vehicle in with 22,miles complaining that he thought he had a bent rim because there was a loud noise from the front of the car We inspected his car and informed him that his tires were cupping and in order to alleviate the loud noise it required two tires be replaced and we recommended an alignment be performed to insure that the new tires would not cup Mr [redacted] picked up his car and declined any work We then received a call from Audi that Mr [redacted] called in complaining that when he brought his car in back for the 15K service that he complained about the tires and he wanted to hold us liable that we didn't discover his tires were cupping at the 15k service We have no record of any complaint from his 15K service and Mr [redacted] drove his car another miles before bringing it in with the complaint about the bent rim Mr [redacted] called in on 3/7/and spoke with Joe [redacted] the Audi service manager about his complaints In order to make Mr [redacted] happy Joe offered him a goodwill gesture to install two new tires at our dealer cost and do an alignment for $which was a discount of $from our standard charge Mr [redacted] told Joe that he would do the tires but he would pass on the alignment He stated that he was moving to Virginia and was going to drive on these tires thru the summer then buy Michelins at the end of the summer and do the alignment in Virginia On 3/8/Mr [redacted] dropped his car off and we installed the two tires When he dropped his car off he informed the service advisor that he changed his mind and to go ahead and do the alignment The service advisor told him that we would install the tires and then recheck the alignment to show him the specks before we did the alignmentHis car had 26,miles on it This was an additional miles since we originally recommended the two tires and alignment Mr [redacted] showed up after we installed the tires but before we were finished with the alignment and didn't want to wait for us to finish On 3/9/Mr [redacted] called Joe *** complaining that the car still had a little noise and complaining that we didn't do the alignment Joe apologized and suggested that he bring the car back in for the alignment and we would give him a car to drive so he wasn't inconvenienced Mr [redacted] said that would be fine and he also asked if we could do the other two tires at cost Joe agreed to this Mr [redacted] agreed to bring his car back in on Tuesday 3/15/to have these items performed That is where it stood until we just received this Revdex.com complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I forwarded the wrong VIN number by mistake The correct vin is: [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***
Apologies to Mr [redacted] on the inconvenience that occurred to him with Tom Wood Lexus We will be willing to allow a third party vendor place the film on his vehicle as requested, as long as we can communicate with the vendor prior to the procedure taking place Please contact Ashley E***, our Lexus Experience Manager to make the necessary arrangementsHer cell number is [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to know what insurance documentation he is referring to when he says previous accidentThis is the first accident I've hadI do not trust Tom Wood Collision staff to repair my vehicleI have been very accommodating thus far with their inability to meet the expectation of the customerI will never do business with any of the Tom Wood affiliates based on their actions aloneI would ask that Tom Wood collision meet agree to my original proposal so I can my vehicle repaired properly by another company Regards [redacted]
Ms [redacted] , Ms [redacted] brought the vehicle to Tom Wood Nissan on 11-16-with and electrical issue with her rear hatch It was a difficult problem to find Once we finally found the connector that was the issue was in the behind the side panel We had to take out all interior panels in the back and rear seats and floor panels It was Tuesday prior to Thanksgiving and Ms [redacted] had to have her vehicle back to go out of townWe repaired the vehicle to get her back on the road When she picked up the vehicle, Gary A [redacted] the Service Manager informed her that the water damage could cause other issues and that the harness needs to be replaced She returned on 12-15-stating she had the rear hatch issue again and that we found further corrosion to the connectors of the rear wiring harness We contacted CarMax extended warranty since the vehicle was purchased from there and they declined any repairs due to the fact there was water intrusion We informed Ms [redacted] that the repairs would run $for repairs to the vehicle at which time she declined Ms [redacted] contacted Nissan Motor America for assistance and they declined any assistance to her Ms [redacted] ’s issues with her vehicle did not come from the repairs performed on her vehicle but rather from the water intrusion the vehicle has had causing damage to her electrical wiring Also during the week Ms [redacted] ’s vehicle was in service she was provided a rental vehicle at no expense to herI have attached three documents that explain what was performedSincerely,Ken K [redacted] General ManagerTom Wood Nissan
1/4/Revdex.com Complaint / Mr [redacted] Mr [redacted] brought his Dodge Charger in for repair Nov25th through Travlers insurance co.Vehicle repaired wiTravelers ERT (estimated repair time)Mr [redacted] contacted to pick up completed vehicle 12/– picked up 12/512/the guest called with a repair issue he noticedHe spoke with TWC Travelers account CSM [redacted] [redacted] explained Mr [redacted] has a “life Time” warranty on his repairHe advised him to simply schedule a date that worked for him and we will address his issueMrBolejack asked to come in on a Saturday, [redacted] explained we are open for deliveries only on Saturday (We do not have production techs in on Saturday it would have to be a week day)This upset Mr [redacted] and he became combative with [redacted] stating he spoke with the in house Travelers Rep [redacted] on 11/25/and He told Mr [redacted] he could come in on Saturday to have his issue addressedHe then brought a new “unrelated to the claim issue to ***’s attention(front Headlamp & fog lamp have overspray on them) [redacted] explained in our repair process this is not possible but we will be happy to look at when the vehicle arrives for the original repair issue.In House Travelers Rep [redacted] stated he did not speak with Mr [redacted] that day because Tom Wood Collision nor Travelers InsWere open that day?Manager Jennifer [redacted] reached out to contact Mr [redacted] to scheduleHe was Very Combative using profanity & hung up on herShe called on [redacted] to contact him[redacted] scheduled the for 12/21/12/21/Mr [redacted] went over the vehicle with [redacted] & [redacted] ( left front door vent shad had minor scratches, the belt molding had wrinkles in it and the door did not open as smooth as it did prior to the collisionVent shade & belt molding were deem not related age wearable parts BUT Travelers cover them for guest satisfactionMr [redacted] also had a concern with overspray on his Head & Fog Lamp, [redacted] explained the bumper cover and lights are covered with plastic in our paint repair processHe also pointed out Mr [redacted] Front bumper cover has had a poor prior repair showing clear coat very fogy lookingTravelers agreed to pay to have this arear buffed again for guest satisfaction12/30/all Mr [redacted] issues were addressed & corrected [redacted] / [redacted] & Jennifer [redacted] review the completed vehicle and all agreed both businesses went above and beyond for try to satisfy Mr [redacted] 12/30/Mr [redacted] was in to pick and [redacted] & [redacted] came to my office to ask me to speak to Mr [redacted] because he was not satisfied with the front bumper (it had small rock chips on the lower ground effect portion, common from road & highways) I explained these are common chip and just about all vehicle have themHe did not like my answer and was be Very combative and using profanity loudlyAsked Mr [redacted] if all his issues he came in with were correctedHe stated Yes, but he didn’t have these chips & light scratches (on his hood) I then referred to our photos taken with our vehicle check in process and all these ships & scratches along with several other dents, paint missing scratches were present over the entire vehicle.**( See attached photos)** TWC feels we repaired Mr [redacted] ’s vehicle back to “pre-accident” as per the agreed estimate provided from His insurance company TravelersWe stand 100% behind our workmanship with a Life time warranty Mr [redacted] ’s Insurance co TravelersAgrees Respectfully yours, Merze [redacted] Collision Center Director Tom Wood Collision Center Bauer Drive Indianapolis, IN Phone [redacted] Fax 317- 575- [redacted] Great Teams have Great Teammates
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] l
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The $proposed should also include the 7% tax at the leastI am also dissastisfied with the lack of honest transparency during the sale! Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. Regards, Reicina [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***
Mr*** It was a pleasure talking to you today and answering all your questions as to the delay I believe the issue has finally been resolved You will receive the document at your Illinois address any dayYou license plate has been transferred to your new vehicle and the sales tax has been paid To confirm this has been done I will email you the support documentation today As discussed we will cover any fees related to the delayAgain, I sincerely apologize the title process hasn’t gone as smoothly as either of us would expect We will use this example in future training and process improvementsWe truly value your feedback and appreciate your business Please let me know if there is anything we can do to assist you in the future Regards, Tom
I spoke with Mr [redacted] on Saturday afternoon, July 23rd and he vented his frustration with the situation to me After speaking with my salesperson, Jamie C**, he said he left a message explaining that the vehicle had been sold I'm not sure why Mr [redacted] did not receive the information Unfortunately with salespeople and vehicles that are marketed and for sale hours per day, days a week this happens on occasion Tom Wood Subaru apologizes and I can guarantee you that we don't intentionally waste our customer's valuable time I reviewed the notes in our system and Jamie made a note that the vehicle sold at pm that same day while Mr [redacted] had an appointment to view the vehicle between 3-pm We keep a desk log tracking sold vehicles for this very reason but as stated, we can't always know what stage a particular vehicle is in every minute of the dayMr [redacted] indicated that he was intending to purchase a new Subaru Crosstrek and I offered assistance with that purchase in an effort to make it up to him but he declined I don't like the situation either as the store loses a potential customer for vehicles, but the timing of purchases cannot always be controlled My offer to assist with sale of the new Subaru still stands and I would be happy to facilitate that purchase in order to begin earning his business and respect as a potential customer.Josh P***, General ManagerTom Wood Subaru
Dear Revdex.com of Central Indiana, Ms [redacted] did come into the service department to have her tires rotated and she told the advisor that someone scratched her carThe scratch in question had previous touch up paint on a portion of it, so we denied that we were to blameWe eventually agreed to have the area painted and we did ask her to get alternate transportation or rent one of our rental carsAfter she voiced her opinion to several members of our staff, we then agreed to pay for her rental carAccording to our records, she never paid us or was charged for anythingI attached a copy of the work order for your reviewIf she has a receipt for $that she paid us, we will refundSincerely,Ken K [redacted] General ManagerTom Wood Nissan