I'm writing in response to the complaint submitted by [redacted] on 3/6/with regards to ID # [redacted] Mr [redacted] along with several other applicants submittedapplications to lease a property from usUpon submitting the application for lease the applicants are required to provide a $application fee each along with single $admin fee for the propertyIn addition, they are required to sign and submit our Qualification Criteria which they didI've enclosed a copy of the signed documentIt clearly states on this document that the application fee and admin fee are non-refundableThe fees are used to pay our screening service as well as cover our time for the processMr [redacted] was rejected based on a bad rental history from his current/former landlordWe have included the emails and correspondence from that landlordIt is our policy and part of our Qualification Criteria that if an applicant receives an unacceptable verification from a landlord they are rejected.My office manager, [redacted] , shared the information regarding his bad review with Mr [redacted] and that is why he was deniedIf you need additional information please let me know.Sincerely, [redacted] , Austin Property Team
*** did submit an application with us (along with his wife, *** and his parents co-signed for them) our application fees are as follows: a $one-time administrative fee, and $for each applicant/co-signer (over the age of 18)We do a complete screening process which includes a rental verification with the applicant's current and previous landlordAlthough there are other items in the screening process (credit check, meeting of income requirement, criminal background check) we believe the rental history is of the utmost importance I first spoke with *** *** (***'s previous landlord) on the phone and he did not give a good rental verification (I would even say BAD)I asked *** to fill out our form and asked if he would fill it out for our records- he did not want to - he simply said- don't even bother- Just DON'T rent to these people- speaking of *** & *** *** He said they didn't give him notice (and then later said they did give notice but it was only days notice- which he implied wasn't adequate notice for him) and said that there were items left unclean (*** provided photos - and *** acknowledged these photos...but stated that it did not include the items left undone and unclean) I believe that the issue lies with *** and the previous landlord, not with *** Property TeamOur qualifying criteria, which all applicants initialed and signed, states that applicants must have a a minimum of year satisfactory rental history, also states that they must have given proper notice to vacate and that the application and administrative fees collected are non-refundableFrom what we heard and later obtained in written form from *** ***- these applicants do/did not meet our stated qualifying criteria and so we denied their applicationWe did provide our reasoning for denying said application- and we did not transfer him to our lawyer If he wanted to dispute the allegations - he would need to address that with the previous landlord, not us Once we denied their application we moved on to the next applicant in line for that particular property I have attached a timeline, our correspondence, their signed qualifying criteria and documentation (of the state of the unit at move out) from their previous landlord, *** ***
Complaint: [redacted]The initial response to this complaint from [redacted] Property Team was written by the co-owner, [redacted] C. [redacted], and their latest response was written by Ms. [redacted].When I spoke with Ms. [redacted] over the phone on 02 JAN 2015, she notified me that I would have to take the matter up with who she described as [redacted] Property Team's "legal representative", Ms. [redacted]. If Ms. [redacted] is not a lawyer, then Ms. [redacted] should not have implied that Ms. [redacted] practiced law for [redacted] Property Team. I believe a statement such as the one she made is illegal?So far, [redacted] Property Team has provided absolutely no evidence to back their assertions that I left the previous property "unclean" and without a "notice to vacate". Where is the proof? They have even admitted that they changed their story from "no notice to vacate" to "six days notice to vacate". [redacted] Property Team has placed their focus on subjective evidence, opinion, and hearsay. I recommend instead that we stick to only the facts that can be verified by solid evidence:FACT: [redacted] Property Team accused me of having an eviction on my record, which was false.FACT: [redacted] Property Team denied my application on the grounds of "no notice to vacate" and "left property unclean", both of which were false.FACT: Oklahoma Law did not require any notice to quit since I paid rent through the end of my lease term (31 DEC 2014).FACT: [redacted] Property Team chose to deny my application without any substantive proof.FACT: I provided [redacted] Property Team documentation to disprove their allegations.My contract with [redacted] Property Team, the signed document they keep presenting as evidence, was that I would pay an application fee to have them presented with a truthful representation of my background. That did not happen in large part due to their negligence. When they chose to present false allegations against me while not taking into account any evidence I presented to disprove those allegations, then they breached that contract. When [redacted] Property Team chose to accept false testimony which had no proof, then whether they like it or not, they inserted themselves into this matter. My dispute against [redacted] Property Team is valid and has very little to do with any previous landlord.[redacted] Property Team's response can be summed up in one statement: They want to wash their hands of this situation. If they want to wash their hands of the situation, then they could return my application fee since I did not receive the services that I paid $225.00 for. In their own documentation provided in their second response, there is an email from [redacted] which admits they could return my application fee, but that they just do not want to.My stance on this matter is unchanged.Regards,[redacted]
Complaint: [redacted]I am rejecting this response because:[FIRST]: By [redacted] Property Team's own admission in the document they supplied to you, and I quote, "I asked him [Previous Landlord] for a fax or email...and he said don't waste your time sending me a rental verification..." (Reference: [redacted] Property Team's Document #2, Page 5, E-mail To Mr. [redacted] Notes, Line 2, on 06 MAR 2015). That proves [redacted] Property Team never had any evidence that the landlord's allegations were truthful or accurate. [SECOND]: I asked [redacted] Property Team, not less than three (3) times to dispute the false allegations brought against me, but I was denied the ability to do so. I sent a letter to [redacted] C. [redacted] on 04 MAR 2015 which contained the evidence to exonerate me of the false allegations, but he refused to accept that letter until I confronted him about not accepting it. The entire period of time that the U.S. Postal Service was attempting to deliver the letter to Mr. [redacted], he was sending me emails and his office was open for normal business hours on those days. Someone from Mr. [redacted]'s office finally accepted my letter some days later, but neglected to date or even sign the USPS Return Receipt. I have included the letter sent to Mr. [redacted] and the USPS tracking information (Reference: APT Information.PDF | Page(s) 1-4)[THIRD]: [redacted] Property Team's definition of "satisfactory rental history", as defined by them, is as follows (I apologize in advance for the errors, but I am quoting their document as it is written): "...no more than three (2) late payments no to exceed thirty (15) day past due, or no more than (1) returned checks. The resident must have given proper notice to vacate and have no outstanding financial obligations to previous landlord..." I had not violated any of these terms with any previous landlord, and thus it is logical to assume that my rental history would be considered by [redacted] Property Team to be "satisfactory" (Reference: [redacted] Property Team's Document #2, Page 2, Rental History, Paragraph 1).[FOURTH]: [redacted] Property Team accused me of having been evicted from a previous apartment six (6) years ago. They even demanded that I pay a $625.00 court judgment to the apartment which was never issued. They informed me they got their information from AppFolio. The court records database and my credit report both show [redacted] Property Team's accusation to be blatantly false. AppFolio also now has no record of that accusation from [redacted] Property Team either. I have included [redacted] Property Team's emailed allegation and AppFolio's information on this matter (Reference: APT Information.PDF | Page(s) 5-6)[FIFTH]: [redacted] Property Team's denial letter for my application stated the first reason to be "no notice to vacate" (Reference: APT Information.PDF | Page(s) 7-8), however, in the document they provided to you, their notes state, "...they gave us 6 days notice to vacate..." (Reference: [redacted] Property Team's Document #2, Page 5, E-mail To Mr. [redacted] Notes, Line 8, on 06 MAR 2015). Both of those statements by [redacted] Property Team cannot both be true, so which is it? Per the agreement between me and my previous landlord on 25 NOV 2014, I was to give him notice to quit no later than 15 DEC 2014, and I gave notice on 08 DEC 2014 (Reference: APT Information.PDF | Page 18). That was six (6) days before the deadline we had agreed upon. Furthermore, per Oklahoma Law Title 41, Sec 8, No Notice To Quit Necessary (Reference: APT Information.PDF | Page(s) 9-10), no notice to quit is necessary if the lease term is specified, which it was. My lease term was from 01 JAN 2014 to 31 DEC 2014. Therefore, no notice to quit was required by Oklahoma Law, but I gave one anyway. Also, [redacted] Property Team states in their "satisfactory rental history" that a notice must simply be given, but they do not, however, specify how many days prior to vacating a property that they deem to be adequate. Is it excusable that a rental property management company does not know the law?[SIXTH]: [redacted] Property Team's denial letter for my application stated the second reason to be "left the property unclean upon moving" (Reference: APT Information.PDF | Page(s) 7-8). As stated before, the previous landlord did not give any evidence of that allegation, but I attempted to give [redacted] Property Team evidence to dispute that allegation on numerous occasions. They refused to accept any evidence from me or to allow me to dispute the allegation. [SEVENTH]: [redacted] Property Team stated in their document to you that there were many other applications from other people on the same property at the same time. My real estate agent can verify that the Real Estate MLS, which is kept up to date multiple times throughout a given day, showed that my application was the only one submitted for the property. Furthermore, my real estate agent verified again the following day with [redacted] Property Team themselves that my application was still the only one on file for the property. [EIGHTH]: The evidence that exonerates me from any wrongdoing in dealings with the previous landlord is quite clear (Reference: APT Information.PDF | Page(s) 11-18). [IN CLOSING]: I maintain that I did not receive the services that I paid $225.00 for. When I paid my application fee, I had the reasonable expectation that accurate information would be returned on me, which it was not (Examples: 1) false eviction information & 2) false rental history). If someone catalog orders and pays for a couch from a furniture store, but a bookshelf arrives instead, should that person be expected to pay for the wrong furniture item? No. I paid to have an accurate rental history assessment of myself, but what I received was far from accurate. I believe the evidence speaks for itself. I still want a refund for the services that I did not receive. Regards,[redacted]
I'm writing in response to the complaint submitted by [redacted] on
3/6/2015 with regards to ID #[redacted]. Mr. [redacted] along with several other
applicants submittedapplications to lease a property from us. Upon submitting the application for lease the applicants are required to provide...
a $45 application fee each along with single
$45 admin fee for the property. In addition, they are required to sign and
submit our Qualification Criteria which they did. I've enclosed a copy of the
signed document. It clearly states on this document that the application fee
and admin fee are non-refundable. The fees are used to pay our screening
service as well as cover our time for the process. Mr. [redacted] was rejected
based on a bad rental history from his current/former landlord. We have
included the emails and correspondence from that landlord. It is our policy and
part of our Qualification Criteria that if an applicant receives an
unacceptable verification from a landlord they are rejected.My office manager, [redacted], shared the information regarding his
bad review with Mr. [redacted] and that is why he was denied. If you need
additional information please let me know.Sincerely,[redacted], Austin Property Team
I'm writing in response to the complaint submitted by [redacted] on 3/6/with regards to ID # [redacted] Mr [redacted] along with several other applicants submittedapplications to lease a property from usUpon submitting the application for lease the applicants are required to provide a $application fee each along with single $admin fee for the propertyIn addition, they are required to sign and submit our Qualification Criteria which they didI've enclosed a copy of the signed documentIt clearly states on this document that the application fee and admin fee are non-refundableThe fees are used to pay our screening service as well as cover our time for the processMr [redacted] was rejected based on a bad rental history from his current/former landlordWe have included the emails and correspondence from that landlordIt is our policy and part of our Qualification Criteria that if an applicant receives an unacceptable verification from a landlord they are rejected.My office manager, [redacted] , shared the information regarding his bad review with Mr [redacted] and that is why he was deniedIf you need additional information please let me know.Sincerely, [redacted] , Austin Property Team
*** did submit an application with us (along with his wife, *** and his parents co-signed for them) our application fees are as follows: a $one-time administrative fee, and $for each applicant/co-signer (over the age of 18)We do a complete screening process which includes a rental verification with the applicant's current and previous landlordAlthough there are other items in the screening process (credit check, meeting of income requirement, criminal background check) we believe the rental history is of the utmost importance I first spoke with *** *** (***'s previous landlord) on the phone and he did not give a good rental verification (I would even say BAD)I asked *** to fill out our form and asked if he would fill it out for our records- he did not want to - he simply said- don't even bother- Just DON'T rent to these people- speaking of *** & *** *** He said they didn't give him notice (and then later said they did give notice but it was only days notice- which he implied wasn't adequate notice for him) and said that there were items left unclean (*** provided photos - and *** acknowledged these photos...but stated that it did not include the items left undone and unclean) I believe that the issue lies with *** and the previous landlord, not with *** Property TeamOur qualifying criteria, which all applicants initialed and signed, states that applicants must have a a minimum of year satisfactory rental history, also states that they must have given proper notice to vacate and that the application and administrative fees collected are non-refundableFrom what we heard and later obtained in written form from *** ***- these applicants do/did not meet our stated qualifying criteria and so we denied their applicationWe did provide our reasoning for denying said application- and we did not transfer him to our lawyer If he wanted to dispute the allegations - he would need to address that with the previous landlord, not us Once we denied their application we moved on to the next applicant in line for that particular property I have attached a timeline, our correspondence, their signed qualifying criteria and documentation (of the state of the unit at move out) from their previous landlord, *** ***
Complaint: [redacted]The initial response to this complaint from [redacted] Property Team was written by the co-owner, [redacted] C. [redacted], and their latest response was written by Ms. [redacted].When I spoke with Ms. [redacted] over the phone on 02 JAN 2015, she notified me that I would have to take the matter up with who she described as [redacted] Property Team's "legal representative", Ms. [redacted]. If Ms. [redacted] is not a lawyer, then Ms. [redacted] should not have implied that Ms. [redacted] practiced law for [redacted] Property Team. I believe a statement such as the one she made is illegal?So far, [redacted] Property Team has provided absolutely no evidence to back their assertions that I left the previous property "unclean" and without a "notice to vacate". Where is the proof? They have even admitted that they changed their story from "no notice to vacate" to "six days notice to vacate". [redacted] Property Team has placed their focus on subjective evidence, opinion, and hearsay. I recommend instead that we stick to only the facts that can be verified by solid evidence:FACT: [redacted] Property Team accused me of having an eviction on my record, which was false.FACT: [redacted] Property Team denied my application on the grounds of "no notice to vacate" and "left property unclean", both of which were false.FACT: Oklahoma Law did not require any notice to quit since I paid rent through the end of my lease term (31 DEC 2014).FACT: [redacted] Property Team chose to deny my application without any substantive proof.FACT: I provided [redacted] Property Team documentation to disprove their allegations.My contract with [redacted] Property Team, the signed document they keep presenting as evidence, was that I would pay an application fee to have them presented with a truthful representation of my background. That did not happen in large part due to their negligence. When they chose to present false allegations against me while not taking into account any evidence I presented to disprove those allegations, then they breached that contract. When [redacted] Property Team chose to accept false testimony which had no proof, then whether they like it or not, they inserted themselves into this matter. My dispute against [redacted] Property Team is valid and has very little to do with any previous landlord.[redacted] Property Team's response can be summed up in one statement: They want to wash their hands of this situation. If they want to wash their hands of the situation, then they could return my application fee since I did not receive the services that I paid $225.00 for. In their own documentation provided in their second response, there is an email from [redacted] which admits they could return my application fee, but that they just do not want to.My stance on this matter is unchanged.Regards,[redacted]
Complaint: [redacted]I am rejecting this response because:[FIRST]: By [redacted] Property Team's own admission in the document they supplied to you, and I quote, "I asked him [Previous Landlord] for a fax or email...and he said don't waste your time sending me a rental verification..." (Reference: [redacted] Property Team's Document #2, Page 5, E-mail To Mr. [redacted] Notes, Line 2, on 06 MAR 2015). That proves [redacted] Property Team never had any evidence that the landlord's allegations were truthful or accurate. [SECOND]: I asked [redacted] Property Team, not less than three (3) times to dispute the false allegations brought against me, but I was denied the ability to do so. I sent a letter to [redacted] C. [redacted] on 04 MAR 2015 which contained the evidence to exonerate me of the false allegations, but he refused to accept that letter until I confronted him about not accepting it. The entire period of time that the U.S. Postal Service was attempting to deliver the letter to Mr. [redacted], he was sending me emails and his office was open for normal business hours on those days. Someone from Mr. [redacted]'s office finally accepted my letter some days later, but neglected to date or even sign the USPS Return Receipt. I have included the letter sent to Mr. [redacted] and the USPS tracking information (Reference: APT Information.PDF | Page(s) 1-4)[THIRD]: [redacted] Property Team's definition of "satisfactory rental history", as defined by them, is as follows (I apologize in advance for the errors, but I am quoting their document as it is written): "...no more than three (2) late payments no to exceed thirty (15) day past due, or no more than (1) returned checks. The resident must have given proper notice to vacate and have no outstanding financial obligations to previous landlord..." I had not violated any of these terms with any previous landlord, and thus it is logical to assume that my rental history would be considered by [redacted] Property Team to be "satisfactory" (Reference: [redacted] Property Team's Document #2, Page 2, Rental History, Paragraph 1).[FOURTH]: [redacted] Property Team accused me of having been evicted from a previous apartment six (6) years ago. They even demanded that I pay a $625.00 court judgment to the apartment which was never issued. They informed me they got their information from AppFolio. The court records database and my credit report both show [redacted] Property Team's accusation to be blatantly false. AppFolio also now has no record of that accusation from [redacted] Property Team either. I have included [redacted] Property Team's emailed allegation and AppFolio's information on this matter (Reference: APT Information.PDF | Page(s) 5-6)[FIFTH]: [redacted] Property Team's denial letter for my application stated the first reason to be "no notice to vacate" (Reference: APT Information.PDF | Page(s) 7-8), however, in the document they provided to you, their notes state, "...they gave us 6 days notice to vacate..." (Reference: [redacted] Property Team's Document #2, Page 5, E-mail To Mr. [redacted] Notes, Line 8, on 06 MAR 2015). Both of those statements by [redacted] Property Team cannot both be true, so which is it? Per the agreement between me and my previous landlord on 25 NOV 2014, I was to give him notice to quit no later than 15 DEC 2014, and I gave notice on 08 DEC 2014 (Reference: APT Information.PDF | Page 18). That was six (6) days before the deadline we had agreed upon. Furthermore, per Oklahoma Law Title 41, Sec 8, No Notice To Quit Necessary (Reference: APT Information.PDF | Page(s) 9-10), no notice to quit is necessary if the lease term is specified, which it was. My lease term was from 01 JAN 2014 to 31 DEC 2014. Therefore, no notice to quit was required by Oklahoma Law, but I gave one anyway. Also, [redacted] Property Team states in their "satisfactory rental history" that a notice must simply be given, but they do not, however, specify how many days prior to vacating a property that they deem to be adequate. Is it excusable that a rental property management company does not know the law?[SIXTH]: [redacted] Property Team's denial letter for my application stated the second reason to be "left the property unclean upon moving" (Reference: APT Information.PDF | Page(s) 7-8). As stated before, the previous landlord did not give any evidence of that allegation, but I attempted to give [redacted] Property Team evidence to dispute that allegation on numerous occasions. They refused to accept any evidence from me or to allow me to dispute the allegation. [SEVENTH]: [redacted] Property Team stated in their document to you that there were many other applications from other people on the same property at the same time. My real estate agent can verify that the Real Estate MLS, which is kept up to date multiple times throughout a given day, showed that my application was the only one submitted for the property. Furthermore, my real estate agent verified again the following day with [redacted] Property Team themselves that my application was still the only one on file for the property. [EIGHTH]: The evidence that exonerates me from any wrongdoing in dealings with the previous landlord is quite clear (Reference: APT Information.PDF | Page(s) 11-18). [IN CLOSING]: I maintain that I did not receive the services that I paid $225.00 for. When I paid my application fee, I had the reasonable expectation that accurate information would be returned on me, which it was not (Examples: 1) false eviction information & 2) false rental history). If someone catalog orders and pays for a couch from a furniture store, but a bookshelf arrives instead, should that person be expected to pay for the wrong furniture item? No. I paid to have an accurate rental history assessment of myself, but what I received was far from accurate. I believe the evidence speaks for itself. I still want a refund for the services that I did not receive. Regards,[redacted]
I'm writing in response to the complaint submitted by [redacted] on
3/6/2015 with regards to ID #[redacted]. Mr. [redacted] along with several other
applicants submittedapplications to lease a property from us. Upon submitting the application for lease the applicants are required to provide...
a $45 application fee each along with single
$45 admin fee for the property. In addition, they are required to sign and
submit our Qualification Criteria which they did. I've enclosed a copy of the
signed document. It clearly states on this document that the application fee
and admin fee are non-refundable. The fees are used to pay our screening
service as well as cover our time for the process. Mr. [redacted] was rejected
based on a bad rental history from his current/former landlord. We have
included the emails and correspondence from that landlord. It is our policy and
part of our Qualification Criteria that if an applicant receives an
unacceptable verification from a landlord they are rejected.My office manager, [redacted], shared the information regarding his
bad review with Mr. [redacted] and that is why he was denied. If you need
additional information please let me know.Sincerely,[redacted], Austin Property Team