AutoNation Chevrolet Gulf Freeway

[redacted] is the last person to drive this vehicle, we have a signed loaner agreement that states she will provide insurance coverage and we intend to pursue a claimIf [redacted] would like to come to the Dealership we will be glad to show her where the damage is and why it could not have happened previous to her picking up the vehicle and why no one else could have drove it Thank you, [redacted] General Manager [redacted] ***

[redacted] used our loaner car and returned it damaged, when she returned it, it wasn't noticable because it was under carriage damageWhen we moved the vehicle to have it washed and cleaned, we realized that something was not right with the vehicle, after further inspection we found the damage, which [redacted] failed to point outThe only person to drive the vehicle pryor to moving it was [redacted] ***, that is why we require customers to provide us with insurance when they borrow one of our vehiclesWe intend to file a claim against [redacted] insurance to have our vehicle repaired properly [redacted] is the last person that drove our loaner vehicle Please note that we would never accuse someone of something like this without adequate proof and she is the last person to have the vehicle in her possession, also the damage done to the undercarriage of vehicle could not have happened taking the vehicle to the wash rack Thank you, [redacted] General Manager AutoNation Chevrolet Gulf Freeway [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me We thank Mr [redacted] for his personal assistance in this matter, and only wish it didn't take a Revdex.com complaint for his dealership to do it's due diligence

The check is ready for [redacted] to pick upWe have left her a voice mail at 2:pm today Regards, [redacted] General Manager AutoNation Chevrolet Gulf Freeway

Sent: Thursday, July 16, 11:AM [redacted] Subject: Revdex.com Complaint # [redacted] Mr [redacted] Regarding Mr [redacted] ’s reply to our response; Mr [redacted] was never told that he would receive a New Transmission, because there is no such thing as a new transmission available for a [redacted] There are only three choices for that year vehicle; 1.) Repair and rebuild 2.) A Used Transmission with a 12/warranty 3.) Remanufactured with a 36/warranty Based on the warranty available Mr [redacted] chose the RemanufacturedAgain, we do not feel that we owe Mr [redacted] anything else, he was provided a discounted price and we preformed our services in good faithAlso, I have attached the original quotes that Mr [redacted] received from us and it clearly says remanufactured on the quote sheet Bill [redacted] General Manager AutoNation Chevrolet Gulf Freeway Gulf Freeway Houston, Tx 281-481- Excellence is not a skill, it’s an attitude

Mr [redacted] came to the dealership with a transmission problem and clearly stated to the Service Writer that he had no reverse rear and forward gears were very sluggishOur transmission tech drove the vehicle and because of the age and the mileage ( [redacted] with 182, miles) he felt that the transmission should be replacedWe offered to tear down the transmission for Mr [redacted] but he declined because he did not to pay the additional labor time to pay the TechMr [redacted] was offered three options, a used transmission replacement with a month/12,mile warranty for $or a remanufactured transmission with a month/100,mile warranty for $3131.81(please note that GM does not sell brand new transmissions for Suburbans)Mr [redacted] was also given the option of tearing his current transmission down and rebuilding it, but parts and labor would have exceeded the cost of the first two optionsMr [redacted] vehicle was repaired and he was given an additional discount from the original quoted price of $to $When we replace a transmission, we figure the core in the price to the customer, if the customer states that he wanted to keep the core, the job would be figured at a higher cost to the customer and we send the core back for the creditMr [redacted] never requested the core and we figured his price based on us retaining the coreif Mr [redacted] would like his core, we would be glad to sell it back to himWe feel that we not only provided the service that Mr [redacted] requested, but we also provided Mr [redacted] the goodwill of an aditional discount to our quoted price that he agreed toWe do not feel that Mr [redacted] is owed anything else.Bill [redacted] General ManagerAutoNation Chevrolet Gulf Freeway P.SMr [redacted] over heard two Service Writers working on a customer charge, one was in training and was being taught how to properly charge out a customer ticket

Mr*** came to the dealership with a transmission problem and clearly stated to the Service Writer that he had no reverse rear and forward gears were very sluggishOur transmission tech drove the vehicle and because of the age and the mileage (*** *** with 182,
miles) he felt that the transmission should be replacedWe offered to tear down the transmission for Mr*** but he declined because he did not to pay the additional labor time to pay the TechMr*** was offered three options, a used transmission replacement with a month/12,mile warranty for $or a remanufactured transmission with a month/100,mile warranty for $3131.81(please note that GM does not sell brand new transmissions for Suburbans)3. Mr*** was also given the option of tearing his current transmission down and rebuilding it, but parts and labor would have exceeded the cost of the first two optionsMr*** vehicle was repaired and he was given an additional discount from the original quoted price of $to $When we replace a transmission, we figure the core in the price to the customer, if the customer states that he wanted to keep the core, the job would be figured at a higher cost to the customer and we send the core back for the creditMr*** never requested the core and we figured his price based on us retaining the coreif Mr*** would like his core, we would be glad to sell it back to him. We feel that we not only provided the service that Mr*** requested, but we also provided Mr*** the goodwill of an aditional discount to our quoted price that he agreed toWe do not feel that Mr*** is owed anything else.Bill ***
General Manager
AutoNation Chevrolet Gulf Freeway
P.SMr*** over heard two Service Writers working on a customer charge, one was in training and was being taught how to properly charge out a customer ticket

We apologize for the inconvenience and the oversight on our partWe will have a refund check for *** *** tomorrow afternoon, Tuesday March ***We have contacted *** *** and agreed to call her when her check is ready
*** ***
General Manager
AutoNation Chevrolet
Gulf Freeway
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
We thank Mr*** for his personal assistance in this matter, and only wish it didn't take a Revdex.com complaint for his dealership to do it's due diligence

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This company is cheating people in their service department. I will tell people about my experience, and they can decide for themselves.
This is not the first time they have been a problem for me, but I promise it will be the last time I purchase any service, parts or vehicles from them. There is a difference between NEW and REMANUFACTURED.
Either they lie, they don't know the difference or they expect people to just believe ignore the issue. This was sold to me as NEW, but it is remanufactured.
This is not a resolution, this is a scam in my opinion.
 
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  We thank Mr. [redacted] for his personal assistance in this matter, and only wish it didn't take a Revdex.com complaint for his dealership to do it's due diligence.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  This company is cheating people in their service department. I will tell people about my experience, and they can decide for themselves. This is not the first time they have been a problem for me, but I promise it will be the last time I purchase any service, parts or vehicles from them. There is a difference between NEW and REMANUFACTURED.Either they lie, they don't know the difference or they expect people to just believe ignore the issue. This was sold to me as NEW, but it is remanufactured. This is not a resolution, this is a scam in my opinion. 
[Provide details of why you are not satisfied with this resolution.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The check is ready for [redacted] to pick up. We have left her a voice mail at 2:10 pm today.
Regards,
[redacted]
General Manager
AutoNation Chevrolet Gulf Freeway

[redacted] is the last person to drive this vehicle, we have a signed loaner agreement that states she will provide insurance coverage and we intend to pursue a claim. If [redacted] would like to come to the Dealership we will be glad to show her where the damage is and why it could not have happened previous to her picking up the vehicle and why no one else could have drove it.
Thank you,
[redacted]
General Manager
[redacted]
[redacted]

[redacted] used our loaner car and returned it damaged, when she returned it, it wasn't noticable because it was under carriage damage. When we moved the vehicle to have it washed and cleaned, we realized that something was not right with the vehicle, after further inspection we found the damage,...

which [redacted] failed to point out. The only person to drive the vehicle pryor to moving it was [redacted], that is why we require customers to provide us with insurance when they borrow one of our vehicles. We intend to file a claim against [redacted] insurance to have our vehicle repaired properly. [redacted] is the last person that drove our loaner vehicle.  Please note that we would never accuse someone of something like this without adequate proof and she is the last person to have the vehicle in her possession, also the damage done to the undercarriage of vehicle could not have happened taking the vehicle to the wash rack.
Thank you,
[redacted]
General Manager
AutoNation Chevrolet Gulf Freeway
[redacted]
[redacted]
[redacted]

I contacted the [redacted] about there recall incident with our Dealership. We have have apologized for the inconvenience. Mr. [redacted] brought the vehicle Wednesday morning at 7:30, we provided Mr. [redacted] with a loaner car, preformed the required service and Mr. [redacted] picked up his vehicle Weddnesday...

evening. I am sincerly sorry for the misunderstanding on our part and let Mr. [redacted] know that he can contact me any time he wishes and I will be glad to assist him any way possible. Bill [redacted]General ManagerAutoNation Chevrolet Gulf Freeway

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This doesn't resolve my complaint because they are accusing me of the unthinkable and are liars. I would never damage a vehicle and drive away. They are attempting to file a claim with my insurance company but it will be for nothing. I refuse to pay for something that I didn't do. We have already notified a lawyer and have contacted the media. We will not be railroaded by this company any longer. Everythingthis guy stated is untrue and they will be stopped.

Sent: Thursday, July 16, 2015 11:00 AM [redacted] Subject: Revdex.com Complaint #[redacted] Mr. [redacted]   Regarding Mr. [redacted]’s reply to our response;   Mr. [redacted] was never told that he would receive a New Transmission, because there is no such thing as a new transmission available for a 2002 [redacted]. There are only three choices for that year vehicle; 1.)    Repair and rebuild 2.)    A Used Transmission with a 12/12 warranty 3.)    Remanufactured with a 36/100 warranty Based on the warranty available Mr. [redacted] chose the Remanufactured. Again, we do not feel that we owe Mr. [redacted] anything else, he was provided a discounted price and we preformed our services in good faith. Also, I have attached the original quotes that Mr. [redacted] received from us and it clearly says remanufactured on the quote sheet.     Bill [redacted] General Manager AutoNation Chevrolet Gulf Freeway 13800 Gulf Freeway Houston, Tx 77034 281-481-6680     Excellence is not a skill, it’s an attitude.

I contacted the [redacted] about there recall incident with our Dealership. We have have apologized for the inconvenience. Mr. [redacted] brought the vehicle Wednesday morning at 7:30, we provided Mr. [redacted] with a loaner car, preformed the required service and Mr. [redacted] picked up his vehicle...

Weddnesday evening. I am sincerly sorry for the misunderstanding on our part and let Mr. [redacted] know that he can contact me any time he wishes and I will be glad to assist him any way possible. 
Bill [redacted]
General Manager
AutoNation Chevrolet Gulf Freeway