Avenues at Creekside

I never received your first email If all requests could come to me directly at [redacted] I can definitely respond in a more timely manner The resident submitted a work order at 4:07pm that he had mold in his apartment He requested a hotel for right then, which we denied because we were not given any time to remedy the situation We did put a dehumidifier in his home the very next morning and upon hearing that the mold had spread, we did put him in a hotel that day We have since had several companies come (including a state licensed consultant) and view this home and bid out repairs We are waiting on those bids to move forward We have been in contact with this resident daily for all updates We are doing everything we can to remedy this situation as quickly as possible We do not want any of our residents to live in a harmful environment and again, we acted as quickly as we could once we heard the news

Complaint: [redacted] I am rejecting this response because: The charges they are alleging are falseI left no trash in the apartmentThere were no damages to the walls, blinds, floors, cabinets, stove, etcas confirmed by [redacted] , maintenance supervisor, when he checked myapartment at my request***, the porter, was also with him that dayThe carpets were supposed to be replaced when I moved in because they was damaged; however, that was never done and I will not pay for them to replace the carpetsnow!! That's completely ludicrous!It is also important to note that the complex gave access to construction workers to run a water hose through my garage and use water without my permission while my lease was still activeThey did not have my permission to enter the premises at any time before the expiration of my lease on 1/16/2015! That is unacceptable! The construction crew was able to access my garage and the apartment is accessible through the garage How do I know the construction crew did not use the apartment/restroom/kitchen, etcand do damage or leave trash!? I will NOT pay any of the charges they are allegingMy apartment was left clean; in fact, in much better condition than I received itThe photographs Ms [redacted] sent me have no date or location stamp indicating the photographs are actually apartment ***There are other units like *** They could have photographed another apartment so they could trump upcharges -- particularly when they realized they do not have any proof of damages because their photos have no date stamps or location stamps! Other ex-residents of the complex have the same complaints I have The living conditions were intolerable and management did not enforce the rules! Dogs swimming in the pool are not sanitary! Snakes and rats roaming the premises is not safe, but I was asked not to tell the other residents about the snakes! Balconies so cluttered that the area looks like Section 8/HUD housing is unacceptable! None of the rules are enforcedApartment [redacted] has gas canisters on the patio right now! That is against policy! The neighbors tell me the gas canisters have been there for a while! The amount of dog feces in and around the property is indescribable! That also creates a tremendous health risk! Children play outside and yet the residents are not chided or fined about picking up dog fecesThat policy also is not enforced We even gave the office pictures of people who did not pick up their dog feces, yet the management did nothing! My friends tell me that is still a huge problem!! In short, they have real issues they need to take care of -- instead of harassing people like me who were smart enough to move out of what now looks like HUD/section housing! Monthly rents of $are for luxury rentalsHowever, what one sees there is definitely that of Section 8/HUD housing! Not luxury living! If this goes to court, I believe the judge will reject their photos because they lack proof they are photographs of apartment I kept a copy of the many work orders I submitted because of so many problems I had with the unit and I have copies of photographs of the unit which do contain date and location stamps! Also, I see that the very rude leasing agent no longer works there which was also one of my complaintsOne could wonder why she is no longer employed there! They allowed unauthorized people to enter my home! That is completely unacceptable!! I have reported them to each and every website I can regarding apartments, rentals, places to lives in New Braunfels, the public forum on Yelp, the public Revdex.com posting forum and many other sitesI have also reported them to several local health, safety and code offices! I will continue to fight this and again, I will not pay one dime to The Mansions at Creekside! In short, they screwed me when I moved out just as they have other residents! I will continue to notify the public via any public forum available to me about the shady practices they use at that complex Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The collection agency has my new address because I gave it the the apartment staff when I moved. The collection agency confirmed there was not a letter sent to me in regards to a possible bill. There is no value, consideration or customer service for any current or former residents. Again I ask that you pull my debt from the collection agency. Regards, [redacted]

*** ** ***e is under new ownership as of July 31, Western Rim was the previous owner of the property when it was then called Mansions at Creekside. A dog park was promised by the previous company; however, that is something we are hoping to complete this year as we love our
pets. There may have been some confusion right after the sale as to who owned the land behind our property, but that has since been cleared up, so we do not make that claim

Dear Mr*** ** ***,After researching your account, I noticed you signed two lease contracts agreeing to our terms. My question would be you, "why did you sign the second agreement, if you were unhappy"? All your quotes and rents are documented in your file. Please
refer to paragraph of your contract for your release. Thank you

Complaint: *** I am rejecting this response because:To: owner Mansions at CreeksideParties involved,As mentioned in the letter sent through the B.B.Bon April the question that the Mansions at Creekside sent in response to that letter is only mentioned as another question, only ignoring what was said in the letter The question again that was asked by management on said response was "why we would sign the second agreement if we were unhappy?" To reiterate the information mentioned on the first letter the lease that was written first had different prices, understandably we know and have had much experience with apartments, deposits and such, we understand that from time to time it is not unheard of for our deposits to change and that was not something that worried us, we also understood that possibly *** may have been off on price of apartment and so we overlooked the dollar hike on the rent, so we signed the second lease which we thought were the only changes made, also we still continued to understand that the special move in rate had not changed that our total move in rate would be deposit and dollars administration fee, but believe me we would not have mistaken the total move in priceWhen we spoke to *** she used the words "total move in price would be no more than dollars" The first letter through the Revdex.com that was written provides much information that answers the question that was made at the onsetOnce again, to reiterate parts of that letter I mentioned that the lease agreement does not have all the information on it that was very vital for our signing of the lease, this is in part a copy of the lease agreement . The rent charges are mentioned but the day and month are left blankIf we were in agreement on the special we felt that we had nothing to worry about and that the month for our rent was due on May This cause the tenants to be confused of the monthThis is part of the lease as it is written Rent and ChargesYou will pay $ _______ _____________ per month for rent, in advance and without demand [check one]: x at the onsite manager’s office x through our online payment site ? at ______________________________________________ ________________________________________________.??Prorated rent of $__1301.07______________ is due for the remainder of the [check one]: x 1st month or ? 2nd month, on the ________ day of ________________________________________ (month), _________ (year)You must pay your rent on or before the 1st day of each month (due date) There is no grace period Cash is not acceptable without our prior written permissionYou cannot withhold or off set rent unless authorized by law
Regards,
*** ***

Dear Ms***,Please note all charges and damages are documented. Recently you emailed the manager's, she responded to each question you inquired about. I hope this helped. Thank you

We always mail out a Final Account Statement to all residents within 30 days of their move out and let them know that time frame when they turn in their keys.  Unfortunately, we do not have the resources to call all former residents before sending their account to collections. We will always...

send their Statement to the address they provide and have no way of knowing if it was received or not. All residents are given the opportunity to do a walk thru with management prior to their move out so they can have an idea of what charges there may be.  Residents can also contact our office to check the status of their deposit refund or if they have a balance.  We appreciate all of our current and former residents, but unfortunately, we simply cannot call everyone back to follow up.

Complaint: [redacted]
I am rejecting this response because:  The collection agency has my new address because I gave it the the apartment staff when I moved.   The collection agency confirmed there was not a letter sent to me in regards to a possible bill.  There is no value, consideration or customer service for any current or former residents.  Again I ask that you pull my debt from the collection agency.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response...

because: The charges they are alleging are false. I left no trash in the apartment. There were no damages to the walls, blinds, floors, cabinets, stove, etc. as confirmed by [redacted], maintenance supervisor, when he checked myapartment at my request. [redacted], the porter, was also with him that day. The carpets were supposed to be replaced when I moved in because they was damaged; however, that was never done and I will not pay for them to replace the carpetsnow!! That's completely ludicrous!It is also important to note that the complex gave access to construction workers to run a water hose through my garage and use water without my permission while my lease was still active. They did not have my permission to enter the premises at any time before the expiration of my lease on 1/16/2015! That is unacceptable! The construction crew was able to access my garage and the apartment is accessible through the garage.  How do I know the construction crew did not use the apartment/restroom/kitchen, etc. and do damage or leave trash!? I will NOT pay any of the charges they are alleging. My apartment was left clean; in fact, in much better condition than I received it. The photographs Ms. [redacted] sent me have no date or location stamp indicating the photographs are actually apartment [redacted]. There are other units like [redacted].  They could have photographed another apartment so they could trump upcharges -- particularly when they realized they do not have any proof of damages because their photos have no date stamps or location stamps! Other ex-residents of the complex have the same complaints I have.  The living conditions were intolerable and management did not enforce the rules! Dogs swimming in the pool are not sanitary! Snakes and rats roaming the premises is not safe, but I was asked not to tell the other residents about the snakes! Balconies so cluttered that the area looks like Section 8/HUD housing is unacceptable!  None of the rules are enforced. Apartment [redacted] has 2 gas canisters on the patio right now! That is against policy! The neighbors tell me the gas canisters have been there for a while! The amount of dog feces in and around the property is indescribable! That also creates a tremendous health risk! Children play outside and yet the residents are not chided or fined about picking up dog feces. That policy also is not enforced.  We even gave the office pictures of people who did not pick up their dog feces, yet the management did nothing! My friends tell me that is still a huge problem!! In short, they have real issues they need to take care of -- instead of harassing people like me who were smart enough to move out of what now looks like HUD/section 8 housing! Monthly rents of $1487 are for luxury rentals. However, what one sees there is definitely that of Section 8/HUD housing! Not luxury living! If this goes to court, I believe the judge will reject their photos because they lack proof they are photographs of apartment 1106. I kept a copy of the many work orders I submitted because of so many problems I had with the unit and I have copies of photographs of the unit which do contain date and location stamps! Also, I see that the very rude leasing agent no longer works there which was also one of my complaints. One could wonder why she is no longer employed there! They allowed unauthorized people to enter my home! That is completely unacceptable!! I have reported them to each and every website I can regarding apartments, rentals, places to lives in New Braunfels, the public forum on Yelp, the public Revdex.com posting forum and many other sites. I have also reported them to several local health, safety and code offices! I will continue to fight this and again, I will not pay one dime to The Mansions at Creekside! In short, they screwed me when I moved out just as they have other residents! I will continue to notify the public via any public forum available to me about the shady practices they use at that complex.  Regards,[redacted]

I never received your first email.  If all requests could come to me directly at [redacted] I can definitely respond in a more timely manner.  The resident submitted a work order at 4:07pm that he had mold in...

his apartment.  He requested a hotel for right then, which we denied because we were not given any time to remedy the situation.  We did put a dehumidifier in his home the very next morning and upon hearing that the mold had spread, we did put him in a hotel that day.  We have since had several companies come (including a state licensed consultant) and view this home and bid out repairs.  We are waiting on those bids to move forward.  We have been in contact with this resident daily for all updates.  We are doing everything we can to remedy this situation as quickly as possible.  We do not want any of our residents to live in a harmful environment and again, we acted as quickly as we could once we heard the news.

I never received your first email.  If all requests could come to me directly at [redacted] I can definitely respond in a more timely manner.  The resident submitted a work order at 4:07pm that he had mold in his apartment.  He requested a hotel for right...

then, which we denied because we were not given any time to remedy the situation.  We did put a dehumidifier in his home the very next morning and upon hearing that the mold had spread, we did put him in a hotel that day.  We have since had several companies come (including a state licensed consultant) and view this home and bid out repairs.  We are waiting on those bids to move forward.  We have been in contact with this resident daily for all updates.  We are doing everything we can to remedy this situation as quickly as possible.  We do not want any of our residents to live in a harmful environment and again, we acted as quickly as we could once we heard the news.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]e is under new ownership as of July 31, 2015. Western Rim was the previous owner of the property when...

it was then called Mansions at Creekside.  A dog park was promised by the previous company; however, that is something we are hoping to complete this year as we love our pets.  There may have been some confusion right after the sale as to who owned the land behind our property, but that has since been cleared up, so we do not make that claim.