I ordered a 10k 24" gold necklace. They shipped me a 22". Order says 24". Shipping says 24". But they say I ordered a 22". All they had to do was issue me a call tag and credit back my credit card. Instead, they went dark.
Independent appraisals are only accurate if the stones were pulled out of the setting and weighedThere is no way to know exact carat weights without following the proper procedureThe customer acknowledged that the stones were not taken out of the piece In addition, the customer requested that the diamond chain be cut down from its original length of inches to inchesGenerally, this is considered a custom order and we offer custom orders without the option of a refundWe are willing to make an exception in this particular circumstanceWe also asked for an appraisal from the independent laboratory that the customer brought the chain to, and they have declined to present itHere is what we are offering to rectify the customers complaints: Full store credit Complete refund minus our shipping costs
Stating your wifes health is not necessaryWith that being said there is no bait and switchWe sold the item in our store with is the same period as it being purchased onlineThe item was out of stock at this point in timeWe could not manufacture it at costWe offered a similar item is return, granted the cost was several hundred in differenceWe tried to meet the demand of the customerHe refused to upgrade to that itemSo we went ahead and gave him a FULL refundSince we could not fulfill the order, we offered the clients money backAt which point he started yelling at one of our employees and name calling him and completely disregarding that he is a person aswellReporting us to the Revdex.com is completely fineHowever this was done after the client was refundedWe tried to accomodate as best to our ability
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved bec1)This entity continues to misrepresent the facts 2) They absolutely did not request to see copy of independent appraisal as I have no problems shown such and where it is clearly indicated that the piece was not only of a lower ctw but also in warn conditions 3) Following your intervention, for which I thank you, I received a call today 1014, From A ***, where I was offered a full refund and ship the piece at my expenses, no where in the conversation the caller indicated that they would deduct their original shipping expenses inasmuch as I have no idea how much they will deduct for such 5) I have already spend $that I paid for the independent appraisal, I am willing to absorb the shipping cost to return the item, although I shouldn't, but cannot agree to be at the mercy of this entity that has shown no integrity on their business practicesWho know how much they will deduct as shipping cost? I will call them tomorrow to find out how much they will deduct as shipping cost but, if the cost they want to deduct is too extreme I cannot accept their offer and certainly will not accept a store credit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Aviannes, Incregarding complaint ID [redacted] .Sincerely, [redacted]
Independent appraisals are only accurate if the stones were pulled out of the setting and weighedThere is no way to know exact carat weights without following the proper procedureThe customer acknowledged that the stones were not taken out of the piece In addition, the customer requested that the diamond chain be cut down from its original length of inches to inchesGenerally, this is considered a custom order and we offer custom orders without the option of a refundWe are willing to make an exception in this particular circumstanceWe also asked for an appraisal from the independent laboratory that the customer brought the chain to, and they have declined to present itHere is what we are offering to rectify the customers complaints: Full store credit Complete refund minus our shipping costs
Stating your wifes health is not necessaryWith that being said there is no bait and switchWe sold the item in our store with is the same period as it being purchased onlineThe item was out of stock at this point in timeWe could not manufacture it at costWe offered a similar item is return, granted the cost was several hundred in differenceWe tried to meet the demand of the customerHe refused to upgrade to that itemSo we went ahead and gave him a FULL refundSince we could not fulfill the order, we offered the clients money backAt which point he started yelling at one of our employees and name calling him and completely disregarding that he is a person aswellReporting us to the Revdex.com is completely fineHowever this was done after the client was refundedWe tried to accomodate as best to our ability
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved bec1)This entity continues to misrepresent the facts 2) They absolutely did not request to see copy of independent appraisal as I have no problems shown such and where it is clearly indicated that the piece was not only of a lower ctw but also in warn conditions 3) Following your intervention, for which I thank you, I received a call today 1014, From A ***, where I was offered a full refund and ship the piece at my expenses, no where in the conversation the caller indicated that they would deduct their original shipping expenses inasmuch as I have no idea how much they will deduct for such 5) I have already spend $that I paid for the independent appraisal, I am willing to absorb the shipping cost to return the item, although I shouldn't, but cannot agree to be at the mercy of this entity that has shown no integrity on their business practicesWho know how much they will deduct as shipping cost? I will call them tomorrow to find out how much they will deduct as shipping cost but, if the cost they want to deduct is too extreme I cannot accept their offer and certainly will not accept a store credit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]