B And B Movers

Review: I purchased a living room set and received the ottoman with different leg colors than the rest of the items in the living room set.I called the store for assistance as soon as I discovered the issue. I called the [redacted] store and 14 minutes later, I was told I needed to talk to the service department at ###-###-####.An 11 minute call to the service center and I was told they could not help me as this was not a warranty issue but a wrong product ordered/delivered from the store.Called back to the store. I was placed on hold for 26 minutes and not ONE person came back to the phone. I hung up and called back. I was then told they would take my information and have a manager call me back. There has never been a call back from the manager.After waiting a few days I called back on July 8 to the service department to see if they could escalate. They said they would assist and said I need to work through the warehouse at ###-###-####. I called that number and was told that they would be out on 7/9 to replace the ottoman. They would call to confirm the delivery time. I never heard back from anyone.On July 29th, I called back and spoke to Elliot. Again assured my problem would be resolved only to never hear back from anyone.Great company until you have issues with your purchase and well then, your out your money because you'll never hear from them again...unless you are late with a payment. Will NEVER shop here again.Desired Settlement: I would like the legs on my ottoman replaced so they match the rest of my furniture as well as some compensation for my time and energy trying to get this matter resolved.

Business

Response:

Thank you for the opportunity to respond to Mrs.

[redacted]’s complaint. Our records show on 5/26/14, Mrs. [redacted] purchased a [redacted] furniture set which consisted of four pieces (sofa, loveseat,

chair, and ottoman) with a 48-month [redacted] and received delivery on

6/**/14. Mrs. [redacted] contacted her local Conn’s store located in [redacted] stating the legs on the ottoman was a different color from the other

furniture pieces she received in the set. The legs needed to be ordered through

the manufacture however; there was a delay receiving the legs to install on the

ottoman. Our records show as of 8/**/14, Mrs. [redacted]’s legs were replaced and

no further issues have been reported. We apologize for any inconvenience Mrs.

[redacted] experienced as a result of the delay and we will mail her a $50 gift

card.

If we may be of further assistance, Mrs. [redacted]

may contact Customer Service at 1-877-358-1252.

Sincerely,

Kathryn James

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

The overall process of trying to get the legs replaced was far as simple as they proposed, it was a complete nightmare. There was zero follow through or communication in the process from them. It shouldn't have taken a complaint to the Revdex.com to get the issue resolved. In addition, a gift card to do more business with them is a joke. Credit the monies to my account. Why would I want to continue to make new purchases with a company that does not take care of their customers the first time?

Regards,

Review: I received an ad from Conns in the mail offering 10 percent off and 12 months free financing if I use my Conns pre approved credit line for being a loyal customer. The salesman spoke highly of a more expensive smart tv than The tv I selected. I was told I would get 12 months free financing and 10 percent off my purchase as the mail ad represented. When I got home I found the TV would not turn on after plugging in the tv. I was told to call a Conns service repairman to come out and see if the TV could be repaired? I was told I could not return the TV unless I agreed to pay interest and a restocking fee. I fought for 3 weeks,finally corporate said they would exchange the TV. I did not want to purchase the same TV Brand. Corporate gave me a gift card for $100 for my time and trouble. I was instructed by corporate to pick out another tv of my choice and they would have a store mgr deliver it from their San Antonio warehouse. Same financing and terms applied. I picked a tv that was slightly more $ but felt good with the 10 percent off ,12-months free financing and $100 gift card. However, I was sold a tv out of the box from a local store, it was dropped off with a neighbor , the store mgr called explaining he could not wait to deliver at the scheduled time. It took me a week to figure out how to put the stand on the tv to support the tv to plug in. The tv needs an update which I have yet to figure out.I received a copy of the contract in the mail that did not reflect the 10 percent off and the gift card was shown as a down payment .The interest rate was changed from 20 percent to 22.9 if I failed to pay as agreed. The total amount owed was incorrect. the tax, the exchange amount,etc. I called to report this to corporate who assured me it would be corrected. This is still not correct. I have paid the full amount for the TV plus $9 dollars to ensure I did not owe financing. I have received 20 plus calls a day stating I owe $300, $226,$148, different amounts each call, new terms,interest etc. I was instructed to fax a copy of my contract and payments made corporate. I have not heard from corporate and continue to receive robo calls. I have been transferred from one collector to the next 4x -same story. I was told I will not get to speak w corp as they are not avail and what they have on their screen is what I owe. ?This is an injustice to Texas consumers rights. Dishonest sales mgrs. Deceptive trade/ sales practice. Harassing robo calls, defective used products. Misleading and false advertising. Conns has threatened to ruin my credit if I don't agree to their blackmail. I am happy to take this to the attorney generals desk for his support.- This was my 4 th TV purchased from Conns. I have referred family and friends. No more. Lesson learned. How can a company do this to good paying repeated customers?Desired Settlement: Paid in full stamped on my account . Stop the collection calls and repair damage done to my credit with GE, ASAP !

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] concerns regarding her account. Mrs. [redacted] stated she purchased a 55” T.V

and was supposed to receive 10% off and her account should be paid in full.

According to our records, Mrs.

[redacted] signed a 13 month retail installment contract. That contract included a 12-month no-interest

financing promotion. Mrs. [redacted] television

did not qualify for the 10% discount because the television was already on

sale. The original price of the television

was $2499.99. Mrs. [redacted] purchased the television

for $1699.99. The 10% offer excludes

sale items and is only valid on our regular everyday low prices.

Mrs. [redacted] invoice total was

$1740.24, due at the end of the 12-month no-interest financing promotion. Mrs. [redacted] paid a total of $1514.90. This left an invoice shortage of

$225.34.

As of August 5, 2014 the current

payoff amount on the account is $459.47.

This includes a past due amount of $304.98. Please note, the payoff amount updates

daily. If Mrs. [redacted] would like to pay

the account balance in full, we request she call the day she plans to submit

the payment for an up-to-date payoff quote.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

My original purchase was for $1400 the tv was defective and would not turn on Conns refused a full refund and gsve me the option to exchange for another TV. This TV was not on sale but was higher than competitors, not only would they not price match and offer 10 percent off now they lie about the price and contract terms and the amount which I have paid for the tv to date. They offered 10 percent off and 12 months free financing. My contract was not typed in the store but mailed to me. I have sent conns copies and bank statements as this was paid from checking account. Conns is flat out deceptive and continue with this practice with Revdex.com and attorney general. Conns opened a line of credit with GE bank without my consent. I have confirmed this with GE bank. I plan to turn Conns over for credit fraud!I have have paid 3 tv off from Conns dating back 2008, paid in full. My paperwork and credit history will provide plenty of paper trail to prove Conns has full knowledge of their deceptive business practices. I have 2 witnesses to these transactions. Conns owes me over $193 to date. If this is not resolved I will ask for damages and attorneys fees as well. I do not owe Conns any $ money. They are trying to collect for commission and restocking fees. Conns cannot possibly get their story straight they don't have the paperwork that I have. I received a forged invoice from their collections dept. Clearly not my signature. The totals do not add up on their fake invoice. Very unprofessional. Conns are Crooks!

Business

Response:

Thank you for the additional

opportunity to respond to Mrs. [redacted] concerns regarding her account. Mrs. [redacted]i stated according to her records,

she has paid her account in full, but we are still showing an outstanding

balance. She also stated she chose a TV

that was slightly more expensive, but felt good about her choice.

According to our records, on June

24, 2013, Mrs. [redacted]i’s original signed retail installment contract totaled

$1461.35. This amount included $1299.99

for a 55” TV, $49.99 for a power center, and $111.37 for applicable sales tax. This

contract created account #[redacted]

On July 29, 2013, Mrs. [redacted]i

exchanged the $1299.99 TV and upgraded to a TV that cost $1699.99. The amount financed on the second signed

retail installment contract totaled $1840.24.

This amount included $1699.99 for a 55” TV, $49.99 for the power center,

and $140.25 for applicable sales tax.

Mrs. [redacted]i applied a $100.00 credit to the account which brought the

amount financed to $1740.24. This

contract closed account #[redacted] and created account #[redacted]

The invoice total of $1740.24 qualified

for our 12-month no-interest financing promotion; however, the balance was to

be paid in full by July 29, 2014 to avoid assessing interest charges. Mrs. [redacted]i paid a total of $1514.90 which

left an invoice shortage of $225.34.

This amount was not paid in full by July 29, 2014 therefore Mrs. [redacted]i forfeited

the 12-month no-interest financing promotion.

Mrs. [redacted]i was not charged a

restocking fee to exchange the first television. The first account was closed when the second

account was created. We have attached a

copy of the second contract signed by Mrs. [redacted]i, accepting the terms and

conditions of the contract.

As of August 22, 2014 the payoff

amount due on the account is $464.47.

This amount includes a past due balance of $309.98. Please note, the payoff balance updates

daily. If Mrs. [redacted]i would like to pay

the balance in full, we request she contact us the day she plans to submit the

payment for an up-to-date payoff quote.

Review: I called on Monday morning for service on a refrigerator I had purchased from them and paid extra money for an extended service policy also and the lady I talked with , I though was transferring my call to their service department , did not , she hung up, and I had to call back to find out what was going on! Then the lady I spoke with this time said it would be within 24 to 48 hours , I would get a call to schedule an appointment to come service my refrigerator. And it was near the holiday and I mentioned that to her and she said they were working the holiday. So I said ok and concluded the call. Over 72 hours and heard nothing from them to schedule an appointment. after 48 hours I called them back and was told my service was pending, pending what I ask! Pending on finding someone in my area to come service my refrigerator. Over 72 hours now and nothing, called back same old answer no place to store my food now and the lady I spoke to there really didn't care if I got it fixed or not! I paid hard earned money for this refrigerator and the for their extended service policy and they don't really care! And looks like I will be looking into third party assistance in this mater! Thank you for your help , and post for others to see this to warn them of doing business with Conn'sDesired Settlement: Refund all my money this refrigerator and taxes and for extended service policy money I paid for this piece of junk refrigerator and their lousy service!

Consumer

Response:

Has not been resolved, has not been fixed ! sent people out to fix and they were looking for reasons not to have to fix to blame for the fault of it's failure! Will seek third party assistance this week in this matter, as I have not heard from them, I called the person that came out and she was complaining about how wet it was around my yard and that they would not come back out, and had she paid attention to weather, as we had gotten a considerable amount of rain! Had they gotten hold of me before they left I could have told them to come after it has dried out and to schedule an appointment for a better time, and I did tell them that it was very wet, and they said they were already on the way here when they did get make contact with me! Being considerate when here then doing an about turn after they had left and being very inconsiderate of the matter! Lousy service you get after you pay for it , they got your money and could careless, they are two faced dealing representative's and employee's!

Business

Response:

Review: I purchased a new dishwasher in February 2014, in June 2014 the dishwasher started leaking. I contacted Conn's who sent a repairman to the house and he ordered a new part. When he came to the house to put in the new part, the part was wrong. This has happened 3 separate times now where the wrong part has been ordered, the last time being July 9th. When I contacted Conn's customer service they advised they were contacting the Area Service Manager- [redacted]. I never heard from [redacted], and Conn's never called me back. When I called Customer Service again, I was told [redacted] decided that since the order had not been for more than 30 days there was nothing that could be done. It HAS been over 30 days that I have been without my brand new dishwasher. June 9th was when I called for the first time and it is now July 11. The customer service representative said she would transfer me to the Resolutions department, this was a lie. She transferred me back to another Customer Service rep who did nothing but say she couldn't help me. The supervisor then said she could do nothing but email the Resolution Department and I would be contacted back. I do not believe Conn's anymore. I am being taken advantage of, and it is unacceptable the way they treat their customers. I will never again give them my business.Desired Settlement: I want my dishwasher replaced immediately and an apology from the company for the time they have made me waste on this issue. Not to mention the fact that I have been unable to use my dishwasher for over a month.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 2/15/14, a purchase was made by Mrs. [redacted]

for a Frigidaire dishwasher with a 1-year limited manufacturer’s warranty. On

6/9/14, Mrs. [redacted] contacted us stating the dishwasher was leaking from

underneath and the door would not close properly. A service call was scheduled

for 6/12/14; upon inspection the technician found the hose needed to be

replaced and ordered the necessary part for repair. Once parts became available,

Mrs. [redacted] was scheduled for 6/19/14 to have a technician install the part

however; no one was available during the time frame therefore the appointment

was rescheduled for 6/24/14. On 6/24/14, while attempting to install the part

the technician found a crack on the tube that was not noticed during the prior

inspection and determined a new tube was required to complete service. On

7/2/14; the part became available and Mrs. [redacted] was scheduled for

installation on 7/10/14 however; the part we received was damaged therefore a

new part needed to be ordered. On 7/18/14, the new part became available; Mrs.

[redacted] is scheduled to have the parts installed today 7/24/14 to complete

service. At this time we are unable to honor Mrs. [redacted] request to exchange

the dishwasher due the unit is repairable. We sincerely apologize for any

inconvenience Mrs. [redacted] and Mrs. [redacted] experienced during this process.

If we may be of further assistance, Mrs. [redacted]

may contact Customer Service at [redacted]

Sincerely,

Customer Relations Officer

Consumer

Response:

This issue is still unresolved. I started this process on June 9th, and it is now August 4th. No one will call me back, every time I have to call, I get a different answer and a promise that someone will be in touch. No one will take accountability or ownership of the issue, and refuses to help.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 2/15/14, a purchase was made by Mrs. [redacted]

for a Frigidaire dishwasher with a 1-year limited manufacturer’s warranty. After

further review of Mrs. [redacted]’s service history, Conn’s has agreed to

exchange her refrigerator due to the delay in service repairs. Mrs. [redacted]

may contact her nearest Conn’s store location to process the exchange. We

sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result

of the delay.

If we may be of further assistance, Mrs. [redacted] may

contact Customer Service at [redacted]

Review: Bought a [redacted] washer and dryer on [redacted] with a extended warranty, Called in on [redacted] to the service department to have a tech come look at my washing machine because it will not do a complete load of wash, Trips out on a (dc error message) which means out of balance. As of today [redacted] I have had 4 parts replaced and 6 Service Tech calls and still have a washer that does not work, Still cannot get the machine to finish a wash cycle, Still receiving dc error message. They have replaced the main control board, The Motor, The Gear Box Assembly, The Clutch Assembly, Now after they told me they were going to replace the machine they sent out another tech and ordered more parts (Some Springs), Per my extended contract it states that if they come out more then three times for repairs or the repairs extend passed 30 Days the appliance would be replaced. Cannot get a direct answer from anybody. I have spent a average of 60 dollars per week at the Laundry Mat, In 10 weeks is $600.00 bucks. I WANT A NEW WASHER NOW.Desired Settlement: I will deliver the old machine and pick up a new one of the same price I paid for my machine or refund my money for the washer, warranty and insurance. The total refund would be ($1497.45) refunded to my account plus $600.00 buck for having to use the Laundry Mat for 10 weeks. Grand total $2,097.45 refunded. [redacted]

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our

records show [redacted] purchased a [redacted] washer and dryer with us on [redacted]

with a 36-month repair service agreement. We have contacted [redacted]

regarding his concerns and based on his service history we have agreed to

exchange his washer under the terms and conditions of the agreement. [redacted]

is aware of the approval and will visit his nearest Conn's in the morning

to reselect another washer. We would like to apologize to [redacted] for the delay, and thank him for bringing his concerns to our attention to ensure they are properly addressed.

If I maybe a further assistance [redacted]

may contact me directly if he has any additional questions or concerns

you may contact me directly at [redacted] ext [redacted].

Kind regards

Review: On [redacted] I purchased a dishwasher from [redacted] located at [redacted]. I scheduled a delivery and install for [redacted]. The product was delivered on the date scheduled but the technician was unable to install the product because the power cord was too short. The technician phoned a customer service rep to report the product was delivered but not installed due to a short power cord. The customer rep then confirmed delivery with me and that the product was not installed. The technician informed me a credit will be issued for the install charge of $[redacted]. On [redacted], I received a call from the warehouse manager located in [redacted] confirming that a credit was issued in the amount $[redacted] as of [redacted]4. I also received a call on [redacted] from the [redacted] Sales Rep in [redacted], confirming that a credit was issued and I should see it within 30 days. To date, no credit has been issued. I am requesting a credit of $[redacted] be issued to me immediately.Desired Settlement: I want the $[redacted] installation charge refunded to me immediately since no installation occurred.

Business

Response:

Thank you for the opportunity to respond to [redacted]’ complaint. Our records show on [redacted] purchased a [redacted]

dishwasher and [redacted] installation service. On [redacted] received

the dishwasher however; we did confirm that the installation was not complete

on the unit. On [redacted], a concession request was submitted to refund [redacted] in the amount of $[redacted] for the installation charge however; there was

a delay in the process. As of [redacted], we have submitted a concession in the

amount of $[redacted] to [redacted]’ account for the installation fee; please

allow 7-10 business days for the credit to process to the account. We sincerely

apologize for any inconvenience [redacted] experienced as a result of the

delay.

If we may be of further assistance, [redacted]

may contact Customer Service at [redacted].

Sincerely,

Customer Relations Officer

Review: On Aug [redacted] 2014 I had a table and six chairs delivered. I have a years warranty on parts and labor. A chair broke and the table has scratches that became visible only after sitting down and seeing it when the light shown on it. The scratches are in the finish. A work order was generated, [redacted] A technician came out at the end of Aug, early Sept, took pictures and told me I would hear from someone in 72 hours. I have spent numerous hours on the phone between the manufacturer of the furniture and Conn's Service Center. Each time, I'm told to call back the person referring me to the next caller. I'm also refused to speak to a manager. I went to the store and the store manager was very helpful in sending an email request for my dilemma to be resolved. This was over two weeks ago, and I still haven't heard anything.Desired Settlement: Replace the table and chair immediately or give me a complete refund for the table and all six chairs immediately!

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint.

Our records show on 8/**/14, Mrs. [redacted] purchased a Holland House Hillsboro

dinning set which consist of seven pieces ( table and six chairs) with a 1-year

limited manufacturer’s warranty. Mrs. [redacted] signed her delivery ticket

verifying she received her dinning set on 8/14/14 in good order.

We received Mrs. [redacted] complaint and found she contacted our

service department on 9/8/14 stating the top of the headrest came off on one of

the dining chairs. A service appointment

was scheduled for 9/8/14; upon inspection the serviceman found the top rail of

the chair had a broken dowel and reported the chair was non-repairable. The

serviceman also found the dining table had rub marks and was able to touch up

and buff the table to repair. The serviceman notated Mrs. [redacted] pointed out

hair line scratch marks on the table as well however; the marks were too small

to be repaired.

After further review of the serviceman’s finding and photos

provided, Conn’s agreed to issue an exchange for the damaged chair however;

scratches on the table are not covered by the manufacturer’s warranty therefore

we are unable to exchange the dining table. On 10/3/14, a service claim

representative attempted to contact Mrs. [redacted] to notify her of the exchange

for her chair however; they were unsuccessful in their attempt. Mrs. [redacted] may

contact her nearest Conn’s location to initiate the exchange.

If we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Business

Response:

Thank

you for the opportunity to respond to Mrs[redacted] additional comments. Mrs. [redacted] purchased the Holland House Hillsboro dinning set which

comes with a 1-year limited manufacturer’s warranty; no additional coverage was

purchased with Conn’s. The manufacturer’s warranty does not cover the scratch

marks Mrs. [redacted] reported on the table.

At this time we are unable to honor Mrs. [redacted]’s

request for a refund or exchange; the reported damages on the table is not

covered by the manufacturer’s warranty. We have included a copy of the warranty information provided by the manufacture and the pictures that were taken at the time of the inspection.

If we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I have reviewed Conn's response and am not satisfied with it. At this time I will accept it pending further instructions from my attorney.

Review: I RECIEVED A DEFECTIVE COUCH FROM CONN'S ON 1/27-13 THE COUCH IS DEFECTIVE IN WAYS THERE ARE WHARP BOARDS IN THE FRAME OF THE COUCH. CONNS INSPECTOR CAME IN TWICE SAID THE BOARDS WAS WARP AN THE SPRINGS IN THE COUCH WASNT THE RIGHT SPRINGS FOR THE COUCH THE INSPECTOR SAID THE WHOLE COUCH AN CHAIR NEED TO BE REBUILT AN THE SPRINGS AND THE WOOD IS COMING THEW THE FRAME AN CAUSING OUR CUSHINS TO BE RIPPED. WE HAVE BEEN TO COORPERATE A COUPLE TIMES AN THEY SEEM NOT TO CARE WE PAY OUR BILL BUT WE DONT WANT TO PAY FOR SOMETHING THAT HAS CAME DEFECTIVE THAT WE CANT USE AFTER A YEAR WE CANT EVEN SIT ON IT. WHEN WE CALL THE COORPERATE OFFICE THEY ARE RUDE ON THE PHONE AN HANG UP ON US WHEN WE ARE TALKING THEY TELL US WE HAVE NO OPTION ON A NEW COUCH.Desired Settlement: I JUST WANT MY MONEY BACK I DONT WANT TO PAY FOR A COUCH THAT CAME DEFECTIVE FROM THE WHAREHOUSE I DONT WANT MY CREDIT RUINED I JUST WANT WHAT I PAID THEM ALREADY

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s complaint. Our records

show on 1/26/13,

[redacted] purchased a [redacted] sectional set which consisted of four

pieces; right arm, left arm, chair, and square ottoman with a 48-month Furnituregard

Plan on all four pieces. We show [redacted] elected to pick up her

sectional from her local warehouse in [redacted]

We

received [redacted]’s complaint and found she contacted our service department

on8/19/14;

stating the sectional right and left arm seats were sinking in the material

under the cushions was tearing, and the wheels have broken off the chair.

A service call was scheduled for 8/25/14 to inspect all three furniture

pieces.

· The serviceman inspected the right arm

and found the seat and back cushions were flat, deck frame warped and uneven;

tearing through seat deck material and the seat cushions is tearing

underneath.

· The serviceman inspected the left arm

and found seat and back cushions were flat, piping tearing through welt on back

cushions, seat frame warped, and uneven tearing through seat deck.

· The serviceman inspected the chair and

found all four wheels were broken off, frame tearing through welt on back

cushions, seat frame warped and uneven tearing through seat deck.

After

the inspection the serviceman advised [redacted] the damages reported could be

repaired, but [redacted] refused to have any service completed on her furniture

and requested an exchange. At this time we are unable to honor [redacted]’s request for an exchange; however we can continue with the repairs

needed. [redacted] may contact our service department at [redacted] to schedule an appointment.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Business

Response:

Thank you for the opportunity to respond to [redacted]’s additional

comments. After further review Conn’s

has agreed to exchange [redacted]’s [redacted] sectional set which

consisted of four pieces; right arm, left arm, chair, and square ottoman. [redacted] has been issued an instore credit

of $2,049.96, which is the original amount paid for the four pieces. [redacted] may visit her nearest Conn’s to

reselect and schedule delivery.

If we may be of further assistance, [redacted] may contact

us at [redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I have decided to accept the credit to my account of the cost of the defective furniture I purchased and received , only because I was told by [redacted] that that was my only option. That I could not get my money ive paid in and getting out of the ridiculous contract I was persuaded to sign with not realizing the sales man [redacted] added an extra 3,000 to my contract for unnecessary accidental insurance and all types of other costs that really weren't needed I was 22 when I originally got lured to sign the contract. I spoke to [redacted] on Thursday she said they were putting the info in their system that they decided to give me the exchange credit and she was to get back to me on Friday the 17th. I received a call from another person telling me that I could go pick out new furniture. I expressed to the person that I had issues with the past due balance I have with conns and she said she couldn't help but she would leave a message or put it in the system. Im guessing neither of those things were done. I have gotten no response since Friday. Since Friday the 19th I have been calling [redacted] and leaving messages, still no response and it is 4 pm on Wednesday 22nd. My reason for wanting to speak with her is because I have already tried talking to the credit collectors that have been calling my phone 30 times a day since august 26 when I missed my first payment EVER because of the horrible service I was getting from conns after I made my initial complaint about my furniture being defective from day one. I even went to the corporate office in [redacted]. They didn't even want to help me as I have informed you. So therefor I didn't not pay the bill on august 26 or September 26 because of all the lies they were telling me and the horrible service and no one wanting to see what the problem was they just wanted their money. I thought if I didnt not pay they would actually call me asking what they could do to help and find out why I hadn't paid the bill for the first time ever. That was not the case I have not been able to use my cell phone since august 26 because of all the credit calls. I've explained to the creditors that I would have never missed a payment if I hadn't got DEFECTIVE furniture from their business. I would have never missed a payment if Conns were doing what they should have done to help me get something figured out, instead they continued to not care and lie and give me the constant run around and take advantage of me. I had never missed a payment and never intended to nor have I been late. My credit is on the line I have over a $6,000.00 contract with this business and they had no intentions of helping me and ruining my credit because they didn't wanna give me my money back and let me be done with alll this stressful mess and unprofessional service I have got since the day I requested help from them for costly furniture that was DEFECTIVE. I feel that I should not be responsible for the past due amount because I would have paid it with no problem as I always have if I would have got the adequate response any paying customer should have! I feel that they should wipe the august and September off of my credit and let me just start paying my bill as usual with no negative effect on my credit and payment history. This situation is out of my hands but its really important, I don't want to be penalized in the future when I would like to purchase a house or new car or anything because conns wanted to ignore me and not do the right thing by just giving me my money back for 2,000 dollars worth of DEFECTIVE furniture and a 6,000.00 contract or at least acknowledging the fact that I received DEFECTIVE furniture from their warehouse. The only time I received any type of breakthrough in ANY way with this company is when I contacted you at the Revdex.com. If I would have not contacted you they would have never done ANYTHING to help me at all and would have just ruined my credit. They had no intention of helping me or exchanging or refunding anything until you contacted them. My future is very important to me and if I would have known they sell merchandise in this manor and treat their paying loyal customers this way I would have NEVER stepped foot in a conns facility! Im disgusted with all that I have been through with this company all the long phone calls and trips to the stores and corporate with nothing but disappointment on my end. I have to work to pay my bills and I have taken way too much time out of my busy life these past 2 months trying to fight and get whats expected of such a known company whether it be me taking off of work for the two different inspectors who came out on two different occasions with no supplies or on the phone trying to get feedback.feedback. Im wanting to get this matter resolved I have endured so much unwanted stress and headaches from this situation. I really appreciate everything that the Revdex.com has made possible and all your help. There would have been nothing positive if it werent for the Revdex.com. Thank you

Review: 2 months ago filed a work order with conns to fix my furniture and it took them 2 months to even make the work order then 2 weeks ago the furniture tech from quality furniture come to fix one of the chairs he said the love seat need some parts they needed to order and it been 2 weeks since they repaired the chair and put order in for parts for love seat , just this last week I spoke to [redacted] from corp of conns and she said she was sorry for my inconvience and that they can give me 50 dollars for my inconvience and now today they are just giving me the run around I just don't want to deal with this no more and I talked to a lady named [redacted] in corp that told me if I want to return my merchandise that I need to fill out a form to go to conns and fill that out , when I did they said it would mess up my credit , im just tired of this and don't know where to turnDesired Settlement: I would like some kind of credit to my account and the 50 $ that was promised to me !

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 4/**/13, [redacted] purchased a Catnapper Torino Gliding loveseat and Catnapper Power

Gliding Recliner with a limited 1-year manufacturer warranty on both

furniture pieces, Hamlyn table, four Hamlyn side chair, and 43” Samsung TV

totaling $2922.70. Our records show on 1/**/14,

[redacted] contacted us regarding his loveseat and recliner; stating his

loveseat is not reclining and the recliner is tilting to the side when he is

reclining in it. On2/**/14, a service

call was scheduled and upon the inspection the technician found parts needed to

be ordered for [redacted]’s loveseat and found the recliner was missing a bolt

from its inside board; the bolt was replaced on the recliner. There was a

delay getting the parts needed for the loveseat due to them being on back order

with the manufacturer. [redacted] parts for the loveseat have arrived and he

is scheduled for service on 3/**/14.

We sincerely apologize to [redacted] for the delay obtaining the necessary part

needed to repair his loveseat. For the inconvenience [redacted] was mailed a

$50.00 gift card on3/**/14.

If we may be of further assistance, [redacted] may

contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: We purchased a refrigerator from Conns on */*/*4. We also purchased the extended warranty on the product for a 4 years. The fridge failed on [redacted] 5, 2**4, with the motherboard failing. We had to wait *8 days to get the parts in and the repair to be done. The fridge then failed again a week later. Since then the fridge has not been repaired, despite repeated calls and over a dozen service visits. We were told parts were on order and they could do nothing until they came in. We were consistently told that because the fridge was still under manufacture warranty the delay was due to that. I called customer service repeatedly and begged for someone to call me back to resolve this issue. To today I have not received a call. I called in on [redacted], 2**4 to the service department and was told that finally a replacement fridge was authorized and he was surprised as I should have received a call on the 28th but did not. We were told that we would be able to go pick out a new fridge and that all costs would be covered to get us a replacement of the same quality and that the extended warranty would transfer to the new fridge as the used the manufature warranty to replace. We went to the store today to pick a new fridge and were told that we could not get a comparable fridge and that the warranty would not transfer. I am paying my monthly bill for an appliance that does not work, have not received any phone calls for assistance and then was told I could not have the product I paid for.Desired Settlement: Refrigerator - $*699.99 4 year warranty - $379.99, Delivery Charge - $79.99 Sales Tax -$*74.96 Total $2334.93 Food loss $*,[redacted].** Total requested $32334.93

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on */**/*4, [redacted] purchased

a [redacted] door refrigerator with a 4*-month Repair Service

Agreement. [redacted] was scheduled to have her refrigerator delivered

and installed on */*2/*4; we show [redacted] signed acknowledging her

refrigerator was received in good order.

We received [redacted] complaint and found she contacted our

service department on four separate occasions regarding her refrigerator. [redacted]’s last service call was placed on **/23/*4; [redacted] stated the

refrigerator freezer door would not open, ice maker was not working, only one

section of the refrigerator was cooling, and the shelves were broken.

After reviewing [redacted] service history we found there was a delay

servicing [redacted] refrigerator, therefore Conn’s agreed to exchange her

refrigerator. On **/*7/*4, [redacted] exchange was approved; [redacted] was given a total credit up to the original amount she paid of $*,699.99

to re-select a new refrigerator. We confirmed [redacted] went to her

local Conn’s location to initiate her exchange and was informed the warranty

would not transfer over to the replacement model.

After further research we found [redacted] was misinformed that

her refrigerator was not exchange under the terms of the Repair Service

Agreement coverage. Therefore, the Repair Service Agreement coverage will

continue on the new refrigerator once she has re-selected.

In regard to [redacted] food loss claim we show [redacted]

submitted a food loss claim on */*9/*4; the claim was approved

and a $*5*.** check was mailed on */*5/*4. The Repair

Service Agreement covers food loss up to $*5*.** per verified occurrence.

We show [redacted] contacted us on **/23/*4; stating her

refrigerator was mot cooling again. Although we do not show another

claims form was received; Conn’s has agreed to expedite the claim and send [redacted] another $*5*.** check. We ask [redacted] allow 7-** business days

to receive check. We sincerely apologize to [redacted] for the

experience and any inconvenience that has been caused.

If we may be of further assistance, [redacted] may contact [redacted] Department at [redacted].

Kind regards,

Review: [redacted] from Conn's is calling my house [redacted] about [redacted] who is my mother in law but is not living in my home debt. Conn's calls my home from [redacted] 4 times a day my husband has told them that she does not live here and I have also my self They have left messages on my phone after I told them that they keep calling the wrong home for her. I can proved those messages if neededDesired Settlement: A wirtten letter from company stating that they will not contact my number again for her [redacted] and apology from this company for this hassrassment

Business

Response:

Thank you for the opportunity to

respond to [redacted] concerns regarding an account. [redacted] stated she has been

receiving calls regarding an account that is not hers.

We have determined this account

belongs to another customer and [redacted] telephone number was linked to the account in

error. We have placed a cease and desist

on the telephone numbers provided by [redacted]. In the event [redacted]

receives any further calls from Conn’s we ask that she contact us immediately

so we may address the issue further.

We sincerely apologize for any

inconvenience [redacted] has received due to this matter.

Review: We purchased a [redacted] washing machine from the Conns dealer on [redacted] in Katy, Tx. The machine was purchased in [redacted]. We have had Conns repair out 3 times plus one time no call/no show for service. Each time they have come out to service the machine it has been for the same thing and they have tried to fix 3 different things. The washer doesn't spin on the spin cycle. The tub gets off balance and shuts off. The machine will then start to fill with water again and try to re-spin. It will continue to do this until the machine gets turned off. In the contract that we received from Conns, it clearly states that after 3 service attempts, if repair can't be made then they will replace the machine with one that is the same or equal in value. We have tried getting [redacted] involved because they need the work orders to grant a replacement. [redacted] has not been able to get the work orders from Conns either. We have a family of 7 and do about 2 loads of laundry a day and have been borrowing machines or going to the laundromat. We are very dissatisfied with Conns service and want nothing more than a new machine. We will never buy anything from Conns again. I will notify all my friends and family to not buy anything from Conns and will put my message on social media as well. -

Product_Or_Service: Washing MachineDesired Settlement: We want a complete reimbursement for the machine. We don't want store credit since we will never walk into another Conn's store again.

Business

Response:

Review: Conn's appliances had my lawn mower for a long time and I have been making payments on it and they are refusing to give me my lawn mower.I have called them about 20 times.my grass is 2 feet tall I'm getting tickets by this day and I'm am going to have to pay someone to mow my yard $300.00.Desired Settlement: they keep on telling me they're going to contact me and they never do.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. We have received Mr. [redacted] complaint and found there was a lack of communication with scheduling therefore

it was unclear the location of Mr. [redacted] zero turn. Mr. [redacted] has

been contacted regarding his concerns. Mr. [redacted]’s zero turn is

scheduled to be picked up on 10/02/14 to be serviced. Due to the delay Conn’s has offered to

credit his account for two payments. Mr. [redacted] has accepted our offer

and the credit will post to his account in the next 3-5 business

days. We sincerely apologize to Mr. [redacted] for the experience and

any inconvenience that has been caused as a result of delay.

If we may be of further

assistance, Mr. [redacted] may contact us at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

From: [redacted]

Sent: Friday, October 17, 2014 10:09 PM

To: drteam

Subject: [redacted]

They pick my lawnmower up and I still haven't heard nothing back from them about fixing it.

Business

Response:

Mr. [redacted] has been

contacted and we confirmed he has now received his tractor. Mr. [redacted] mentioned he had not had an opportunity

to use the tractor to ensure it is working properly, but he noticed the seat

had a tear. Conn’s is willing to credit

Mr. [redacted] an additional $175.00 concession for the damaged seat. If Mr. [redacted] is willing to accept our offer

he may contact us at [redacted]

Kind regards,

Review: I purchased a washer and dryer from Conns in [redacted] in June of 2013. I chose to pay off my purchase with no interest by the end of June 2014. I paid off the washer and dryer in May;(before the June deadline) in order to NOT incur interest. I called to get the exact amount of the payoff from Conns service center in [redacted] TX, which they stated and confirmed the payoff to be ($1,000.24). I further clarified that the amount given to me was including the $189.24 credit insurance described in the promotion letter, and was told (yes it was).The dryer just recently stopped working. I paid for an extended warranty and while going through a very difficult time with their customer service to get the issue resolved, my husband went into the Conns store where we purchased the w/d to speak to the manager. When he pulled the account information up, it showed a balance of $800 in incurred interest. Conns never sent us a statement that said we owed anything else. They were going to wait until 2015 to let us know that they were charging us interest on a product we already paid in full by the terms of the agreement I signed. This is dishonest forgery, and should be illegal to get away with. Our record clearly shows the $1,000.24 payoff amount in full clearing our account in May, well before the June 5, 2014 cut off date. Something needs to be done about the way Conns is scamming customers out of their hard earned money. I will never trust nor will I ever purchase anything from Conns. We are living in a nightmare trying to get this issue resolved, and besides the money scam, no one has bothered to follow up, follow through or be sent out to look at our dryer for over a week now. My time is just as valuable as anyone else's, and dealing with these issues is costing me hours of unnecessary work.

Product_Or_Service: LG

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Replacement dryer and $800 feethey say we owe in interest on two products that were paid in full BEFORE the deadline of the 12 month interest free agreement.

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 6/05/13, Mrs. [redacted] purchased a ** high efficiency washer and dryer from us with a 24-month Repair Service

Agreement on both items and elected to have her items delivered. Mrs.

[redacted] was scheduled for delivery and received her washer and dryer on6/06/13 in good order.

Mrs. [redacted]

contacted service on 8/14/14 regarding her dryer; stating the dryer would not turn on and

the panel was blinking. We attempted to schedule Mrs. [redacted] for service;

however due to Mrs. [redacted]’s location a provider was not available.

Therefore, Conn’s agreed to exchange her dryer under the terms and conditions

of the Repair Service Agreement; the exchange was approved on 9/09/14. Mrs. [redacted] was

given a credit of $809.99 which is the original amount paid to re-select a new

dryer. We show Mrs. [redacted] has reselected and is scheduled for delivery

on 9/12/14.

In regards to Mrs.

[redacted]’s account, we have researched the account and found there was an error

processing her final payment; the error has been corrected and we are

processing Mrs. [redacted]’s account to close as agreed. Mrs. [redacted] has been

contacted regarding her concerns and she is aware of the account status.

In addition Conn’s has offered Mrs. [redacted] a $100.00 gift card as a gesture of

goodwill.

If we may be of

further assistance, Mrs. [redacted] may contact Customer Service at ###-###-####.

Kind regards,

Review: I WENT INTO THEIR NEWLY OPENED STORE ON 06/24/2014 AND FINANCED A MASSAGE CHAIR AND A REFRIGERATOR. THEY WERE DELIVERED ON 06/25/2014 AND THE MASSAGE CHAIR NO LONGER WORKED AS OF 06/27/2014. AFTER NUMEROUS PHONE CALLS AND EMAILS, BEING TRANSFERRED AND GIVEN THE RUN A ROUND, I WAS FINALLY GIVEN THE DATE OF 07/10/2014 FOR A SERVICE TECHNICIAN TO COME TO MY HOME. ON 07/07/2014 I RECEIVED A PHONE CALL STATING THAT THERE WOULD NOT BE A TECHNICIAN COMING TO MY HOME THAT I HAD TO CONTACT THE MANUFACTURER DIRECTLY. I WANTED TO RETURN THE CHAIR AND NOT HAVE IT FINANCED AND I WAS TOLD THAT I CANNOT DO THAT. I AM NOT PAYING FOR SOMETHING THAT DOES NOT WORK.Desired Settlement: I WOULD LIKE THE MASSAGE CHAIR RETURNED AND NOT HAVE TO PAY FOR SOMETHING THAT DOES NOT WORK.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

From: [redacted]

Sent: Friday, July 25, 2014 1:13 PM

To: drteam

Subject: Re: You have a New Message from Revdex.com Regarding Complaint [redacted]

Dear [redacted]

This message is in regard to your complaint submitted on 7/7/2014 7:03:45 PM against Conn's. Your complaint was assigned ID [redacted]

You recently filed a complaint on the above mentioned company. The last we heard from you the issue was not resolved. Please provide us with an update and advised which items (if any) remain unresolved. Please complete and return it as soon as possible.

Are the issues resolved? _____X______Yes _____________No

If yes, when was the issue resolved?

I was contacted directly by the manufacturer of the massage chair and a repair man was sent to my home. It was determined that it was installed incorrectly.

If no, what issues remain outstanding?

________________________________________________________________________________...⇄ />
________________________________________________________________________________...⇄ />
Did you ever file your case through the court system? ___NO ____ If so please include a copy of your filing or judgment for our files.

Signature: _____________________________Date: _________________________

Please respond just as soon as possible to this inquiry. Feel free to email the information to [email protected] ; make sure to reference your case number.

Regards,

Business

Response:

Thank you for the opportunity to respond to Mrs[redacted] complaint. Our records show on

6/25/14, Mrs. [redacted] purchased a Cozzia message chair and 48 month repair

service agreement. Mrs. [redacted] contacted us on 6/27/14 and stated the chairs had stopped working. A service call was set-up then later found Mrs. [redacted] would need to contact this manufacture directly for

assessment.

Mrs. [redacted] has been contacted regarding

her concerns and after further reviewing her complaint we found the initial

service call was set-up in error and we fail to communicate that information to

Mrs. [redacted] in a timely manner. Mrs.

[redacted] stated she has already contacted Cozzia and they found the chair had

not been assembled correctly, the corrections were made and the chair is now

working properly. We sincerely apologize

to Mrs. [redacted] for the experience she had and do appreciate her for bringing

it to our attention. The matter has been

addressed with those involved to ensure it is not repeated. As a gesture of goodwill Conn’s agreed to

change Mrs. [redacted]s first payment from 7/24/14 to 8/24/14. We have also offered her a $100 gift card

that may be use towards her next purchase.

If we may

be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind regards,

Customer Relations

Review: I purchased a furniture set from Conn's in Sugar Land for nearly $3,400 less than a year ago. I have had numerous issues with the furniture. I tried to return the sofas two days after delivery and was told they would repair the furniture. They sent a man out on three occasions to repair the furniture, and a fourth time to inspect the furniture. Each time, he was unable to complete the repairs without additional parts. Now, the furniture is falling apart, and there are springs coming through the wood, the cushions are flat, there is exposed wood and metal and missing padding in the armrest, and one arm of the love seat is about to fall off. In July, I called Conn's again and told them I wanted a refund. They told me they would have a repair person come and assess the furniture again. He came and said the repairs needed were so extensive that he could not repair them in my house. He said there were serious problems with the furniture. About a week later, Conn's called and told me the defects were normal wear and tear and they would not replace or refund. I received nothing in writing. No phone number or names of the people making these decisions were ever given to me to discuss, despite pleading for someone higher up to handle my case. I called again and opened a case with the Resolution team at Headquarters on 08/08/14, and someone left a message on my cell phone with no name or phone number that I didn't purchase the extended warranty, so they would not be repairing or replacing the furniture. I visited the store last night and spoke with the manager. He called today and said he spoke with someone named [redacted] who was head of the Conn's Exchange program and she said that I refused service, so they could not repair, replace or refund. The furniture is still covered under warranty. Conn's is not honoring the one year warranty and when I have opened a case on the Customer Service website, they just close the case. I submitted a letter, with pictures showing the defects. Never heard anything back. Calls are suddenly disconnected. Service calls are no shows and when I call to inquire they say I refused service, which is simply NOT TRUE. Someone says they emailed me, but I never received any emails. Turns out they had the wrong email address and closed the file. Another time, they said they did not have my phone number, and closed the file. I have been fighting with them for almost a year now. I need help please. My children have been cut from the multiple springs sticking up through the cushions. The sofas still have the tags on them. Conn's is being deceptive in their practices, they have lied to me, and falsified the account of what has happened. They scheduled a service call and never showed another time, and when I called to inquire about it later, they told me that they decided to replace the ottoman of my set. Now, they will not honor that and they never communicated that to me for months!!! They are deceptive in everything they do. Initially, I was told that if I wanted to return the furniture, just two days after I took delivery, that I would have to pay for shipping the furniture back and pay a 10% or 15% restocking fee. That would have been several hundred dollars, if not more. It seems once you make a purchase from Conn's, you are stuck with it and they will lie, cheat, hang up, elude your calls, and make every excuse in the book to get out of repairing, replacing or refunded. I am stuck with thousands of dollars of debt for furniture that we can not even sit on safely. They have told me that I can relinquish the furniture back to them, but I would still be responsible for payments on the furniture. That is ridiculous.Desired Settlement: At this point, I just want my money back and Conn's to come pick up this furniture. I have complained and contacted Conn's numerous, numerous times (more times than your form allows), I have spoken with the Store Manager, who told me just last night that the furniture was bad and he wasn't happy about it either!!!! Conn's needs to credit me back all of the payments I have made on this furniture, and come get it.

Business

Response:

Thank you

for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

9/09/13, Mrs. [redacted] purchased the Jackson Suffolk furniture set which consist

of four pieces (sofa, loveseat, chair and ottoman) with a 1-year limited

manufacturer’s warranty and received delivery on 9/15/13. On 10/3/13, Mrs.

[redacted] contacted us stating the cushions were caving in and making a squeaking

noise on all furniture pieces. A service call was scheduled for 10/19/13; upon

inspection the serviceman found the cores was misshaped and sagging and needed

to order seat cores to repair. Mrs. [redacted] informed the serviceman that she

wanted to re-select new furniture and did not want parts ordered therefore; the

service order was cancelled. A service

representative attempted to contact Mrs. [redacted] to inform the service will

need to continue however, they were unsuccessful their attempts. On 10/25/13, a

new work order was created to order parts to complete repairs on all furniture

pieces. Once the parts became available Mrs. [redacted] was scheduled to complete repairs

on 11/22/13; the serviceman installed the new seat cores to the sofa, loveseat,

and chair however; there was a delay receiving the parts to repair the ottoman

therefore, Conn’s agreed to exchange the ottoman. The serviceman also notated

the right top decking on the sofa was tearing at the seam and created a new

service ticket to order parts to repair. Once parts became available Mrs.

[redacted] was scheduled to complete repairs on 3/8/14 however; the serviceman

reported no one was at the resident at the scheduled time therefore, the order

was cancelled. Mrs. [redacted]’s last service call was received on 7/30/14

regarding damages to the sofa, loveseat, and chair. A service call was

scheduled for 8/4/14; upon inspection the serviceman found all three furniture

pieces decking were ripped, spring clips pocking through fabric, seat and arm

cushions worn down to wood, and sagging. After further reviewing the serviceman

findings and photos, a service representative contact Mrs. [redacted] on 8/8/14 to

inform her damages from wear and tear are not covered by the manufacturer’s

warranty. At this time we are unable to honor Mrs. [redacted]’s request to return

the furniture for a full refund due to Conn’s has No Return on furniture; based

on the serviceman findings her furniture does not meet the qualifications for

an exchange.

If

we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind

regards,

Consumer

Response:

Hello,Thank you for your assistance in my dealings with Conn's regarding the furniture I purchased from them. To date, nothing is resolved and I have not heard back from Conn's since I responded on this website. I have enclosed the manufacturer's warranty for the sofa, love seat, 1/2 sofa and ottoman, along with my receipt and the letter I sent to Conn's including pictures, sent well before I contacted the Revdex.com. Although I realize that the one-year warranty has expired now on the furniture, I made every effort to address this well before the warranty expired. I still have not received the new ottoman, as the store manager says he can not give it to me. They have made several excuses, such as the items were no longer under warranty (not true), the defects were the result of "normal wear and tear" and I have a saved phone message from the Conn's Corporate office from 09/3/14, stating that since I did not purchase the extended warranty from Conn's then the repairs would not be covered. Please let me know if you need any further information from me. What can I expect to happen from here, please?

Review: [redacted] I WENT INTO CONN'S AND SPOKE TO SALESMAN,ROBERT [redacted]. TOLD HIS I WANTED TO ADD FURNITURE TO MY EXISTING ACCOUNT ([redacted]) WHICH I WAS PAYING $131/MONTH, AND I DIDN'T WANT TO GO OVER MY NEW PAYMENT BUDGET OF $250/MONTH. THE TRANSACTON WAS APPROVED AND FURNITRE DELIVERED. A MONTH LATER I GOT A SEPARTE BILL FOR A NEW ACCOUNT ([redacted]) WHICH HE OR CONN'S OPENED UNDER MY NAME WITHOUT MY APPROVAL. NOW I AM OVER BUDGET AND HAVE TO PAY $131 AND $250 EACH MONTH. VARIOUS CONTACTS WITH CONN'S AND THEIR MANAGERS STATES THAT THEY ARE SORRY ABOUT THEIR MISTAKE BUT CAN'T HELP ME. THEY WILL NOT TAKE SOME OF THE FUNITURE BACK TO DECREASE MY BILL. THEY STATE FOR ME TO NOT PAY AND HAVE IT AS A LOSS IN MY CREDIT. I DON'T THINK I SHOULD HAVE TO PAY FOR THEIR (ADMITTED) MISTAKE AND BETTER EMPLOYEE INSERVICING IS NEEDED. CONN'S ALSO STATES I SHOULD HAVE COMPLAINED WITH IN SEVEN DAYS, YET THE NEW STATEMENT BOOK DOES NOT ARRIVE FOR 30 DAYS. THIS MISTAKE HAS COST ME TO START BEING LATE ON OTHER ACOOUNTS BECAUSE THEY MADE ME GO OVER BUDGET. UNABLE TO SCAN SUPPORTING DOCUMENTS BUT I CAN DELIVER THEM OR MAIL THEM.

The best way to contact the consumer is via email [redacted]Desired Settlement: I WOULD LIKE FOR CONN'S TO TAKE RESPONSIBILITY FOR THEIR ASSOCIATES ACTION(S) AS OTHER BUSINESSES DO. I WOULD LIKE FOR THEM TO COMBINE BOTH ACCOUNTS AND EXTEND THE TERMS OF THE LOAN (MONTHS) SO WHICH I CAN PAY THE ORIGINAL AGREED $250/MONTH. I WOULD LIKE TO KEEP MY CREDITE WITH CONN'S AND MY GENERAL CREDIT SCORE HIGH. THEIR SOLUTION OF 1) JUST NOT PAYING AND NOT TAKING PART OF THE FURNITURE BACK, ALLOWING MY CREDIT SCORE TO TAKE THE HIT AND

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]'s concerns regarding the 32-month installment contract that he signed [redacted] for the purchase of furniture. The purchase price on invoice 23017862 was $5643.63, and the total financed amount including insurance and finance charges was $8497.28. The monthly payment designated on the contract is $265.54.

Prior to this contract, Mr. [redacted] signed a 32-month installment contract on [redacted] for the purchase of a washer, dryer, and twin bedroom furniture. The purchase price on invoice [redacted] was $2776.38, and the total amount financed including insurance and finance charges was $4172.80. The monthly payment designated on the contract is $130.40.

Based on the information provided above, we would have been unable to accommodate Mr. [redacted]'s request to have a monthly payment of $250.00/month for both accounts combined. Mr. [redacted] signed each contract and has a contractual obligation to fulfill the terms of each contract.

Furthermore, on the date of purchase, our salesperson provided Mr. [redacted] with a copy of our Return and Exchange Policy that states that we do not take returns on furniture. If Mr. [redacted] returns this merchandise, it will be a voluntary repossession and will report on his credit as such.

We will send Mr. [redacted] a copy of the signed contract and account ledger to review and retain for his records.

Review: Purchased a new refrigerator 06/23/2014. Delivery and setup on 06/24/2014-later in afternoon ice buildup in the freezer and door was hard to open. Reported to Conn and they told me I had to call Big Kountry Appliance Repair because Conn don't do repairs. When company came out they told me they had to order a part. Called conns told them to pick up the refrigerator or bring me a new one. Ater 2-1/2 weeks Big Kountry Appliance Repair came and put part in refrigerator and as today ice is still buildup in refrigerator. I have called Conn store which I purchased refrigerator from and also the corporate office to come and pickup refrigerator because I am not going to pay for a new refrigerator that is not working properly. Also want them return my $79.99 delivery fee.Desired Settlement: Pickup the refrigerator and return my delivery fee.

Business

Response:

Thank you for

the opportunity to respond Mr. [redacted] complaint. Our records show on 6/23/14, Mr. [redacted] a

Frigidaire refrigerator with a limited 1-year manufacturer’s warranty and

received delivery on 6/24/14. On

6/30/14, Mr. [redacted] contacted us stating the freezer is freezing up and also

has ice built up. A service call was scheduled for 7/4/14; upon inspection the

technician found parts needed to be ordered for repairs. Once parts became

available Mrs. [redacted] was schedule to complete repairs on 7/26/14; the

technician installed parts and replaced the door. On 8/1/14, Mr. [redacted] contacted us again

stating he is having the same issue with ice buildup and the freezer is

freezing. Mr. [redacted] refused any further service on the refrigerator and

requested an exchange. On 9/04/14; we attempted to contact Mr. [redacted] to

discuss his concerns however; we were unsuccessful in our attempt. After

further review of Mr. [redacted] service history, Conn’s has agreed to exchange

the refrigerator. Our records show that we no longer have the refrigerator Mr.

[redacted] originally purchased therefore; he has been approved for a store credit

in the amount of $519.97 to re-select another refrigerator. Mr. [redacted] may

visit his nearest Conn’s store to process his exchange. At this time we are

unable to honor Mr. [redacted] request to refund the delivery charge; as listed

on the Return and Exchange Policy delivery is non-refundable.

If we may be of

further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Sincerely,

Review: On [redacted] we purchased a [redacted] TV model # [redacted]. Could not get the internet part of tv to work. Called service they told me just to take tv back.Called store they told me they would come out and take care of problem. send someone out to fix problem, told them couldn't spend all day waiting on them said they would be there by 1:00 no show. called Monday manager (general) he said he wanted to talk to me husband gave him my cell but he did not call. So I called him he said he would have someone out Tuesday [redacted] between 8:00- 10:00 a.m.. no one showed called store no manager or my salesman around wouldn't be in till after 12:00p.m. and when I called store they said there was no general manager and nothing had been turned in. So here I set as confused about what to do. Customer service said return tv so did service people I spoke with. also they want to charge me 149.00 dollars for something that didn't work right in the first place. The 149.00 was for the service people to come out.Desired Settlement: I want my T.V. to work right and don't want to pay 149.00 for someone to fix what should have worked

Business

Response:

Review: 05/12/2011 we opened an account with Conns. Never late always paid. The account was scheduled to be paid off on 05/15/2014. To my suprise I was told we had a balance of 120.00 which made no since to me. When I called Conns they said "You had a balloon loan" and that is your final payment. Still not convinced I asked the company to send me a account ledger, they did and when I reserached the issue I discovered they were charging me $30.00 X 4=120.00 for NSF for checks I never wrote (1/2013, 2/2013, 3/2013,4/2013) So I pulled all of my bank statements showing where I paid these payments with my debit card and not a check. I faxed these items over on 06/04/2014 and they responded with "No you had NSF Checks" even though I clearly showed them in my bank statements where I paid them with my debit card. They refuse to help me and every time I call they transfer to me and I have to retell the story over and over then they hang up on me. I do not owe this money and I have been a great customer over the years yet the are reporting late on my credit report and they are calling me 25 times a day, my wife 25 times a day and her business 25 times a day. We have asked them to stop but they refuse. I cannot beleive that we have been so loyal to this company and shown proof that we never were late but yet they refuse to look at the statements.Desired Settlement: They need to remove their fee of $30 X 4 and the account will close. I never had a NSF check as they are stating and update my credit report as never late!

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns

regarding account [redacted]. Mr.

[redacted] stated he was assessed NSF charges on the account when he never had a

payment returned by his financial institution.

According to our records, Mr. [redacted] signed a 36-month retail

installment contract on May 12, 2011. On

February 8, 2012,

Mr. [redacted] sent in written consent to schedule 28 recurring payments of $69.39

from his checking account. On January 8, 2013, Mr.

[redacted] submitted a helpdesk ticket requesting the ACH payment be changed from

one checking account to another. On

January 14, 2013

we contacted Mr. [redacted] to let him know we could not change the ACH

information without a new ACH form being signed and submitted. We never received the updated request from

Mr. [redacted] and could not cancel or change the ACH payments already set up in

the system.

On January

16, 2013 a payment attempted to draft from Mr. [redacted]’ checking account

on file. That payment was returned on

January 21,

2013. On February 15, 2013 a

payment attempted to draft from the checking account on file and was returned on

February 22,

2013. On March 15, 2013 another

payment attempted to draft from the checking account on file and was returned on

March 22,

2013. The final payment attempted

to draft from Mr. [redacted]’’ checking account on April 15, 2013 and was

returned on April 19,

2013. Since the four payments

were returned by Mr. [redacted]’ financial institution, he assessed a $30.00 NSF

fee for each occurrence, and the account was removed from the ACH program as of

April 19, 2013. A

letter was then mailed to the address we have on file for Mr. [redacted] on April 19, 2013 letting

him know that his account was removed from the ACH program due to NSF

fees.

The bank statements Mr. [redacted] provided will not reflect the

payments that attempted to post to his account because they were processed on an

account that was closed. The current

payoff as of June 24,

2014 is $126.94. This includes a

late fee of $3.47; however, as a goodwill gesture, we will waive the four $30.00

NSF fees and close the account. Please allow 10-14 business days for the credits

to be processed and the account to close.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me as long as the account does get closed out AND my Credit Report shows NO delinq status.