Baby Brezza Enterprises

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me FYI: I have responded to the representatives email which included a picture of the destroyed item Regards, [redacted]

Customer contacted BabyBrezza CS 12/8/Customer received warranty email and has not provided all the information needed to process claim12/13/BabyBrezza CS representative emailed customer requesting rest of information needed to assistBabyBrezza CS will email customer again following up with open claim

No records of customer reaching out to BabyBrezzaCS will reach out to customer via email

Customer contacted BabyBrezza CS on 11/7/2017, warranty email was sent to customerOn 12/13/2017, customer was informed we would replace her machineUPS Tracking number [redacted] - replacement machine delivered to customer on Thursday, 12/07/at 7:P.MCustomer has not contacted BabyBrezza CS

BabyBrezza Customer Service will reach out to customer to and send replacement part needed

Replacement machine has been issuedUPS Tracking number [redacted] Delivered On: Tuesday, 02/06/at 1:P.M

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

7/4/- Refund has been issued for $

Customer's husband contacted us and was being assisted with a machine that was no longer working properlyCustomer responded with information requested to file warranty claim a month after initial contactCustomer was provided with a replacement machine after the warranty information was
fulfilledReplacement machine was ordered but unfortunately lost in transit therefore not received by customerA second replacement was rushed to customer and received within business daysTracking # *** Scheduled Delivery Updated To: Monday, 12/14/Customer has new fully functioning machine.Sent on: 12/29/10:20:AM

Customer contacted BabyBrezza Customer Service on 10/Issues with product were resolved by troubleshooting over the phoneCustomer requested the operable machine to be replaced, BabyBrezza Customer Service provided a return shipping label to get machine back for further inspectionUpon
receiving the unit, if issues are replicated a replacement would be send to customerCustomer has not used the return label provided to ship machine back for inspectionUPS label was created on 10/Tracking number *** Customer has not contacted us for further assistance

Customer first contacted *** on 12/13, every phone call was returnedCustomer was contacted twice a day on 12/14, 12/and 12/17, calls were not answeredCustomer was successfully contacted on 12/via emailWarranty claim has been processed, not all information was provided and machine
is not within its warranty periodHowever *** Customer Service extended a one time courtesy of providing customer with new replacement machine

The situation has now been resolvedThe Seller sent a replacement machine , and the defective machine has been sent back to the seller with the provided shipping label

Customer contacted BabyBrezza Customer Service on 02/03/Warranty was validated and customer received new productRepresentative assisting customer extended courtesy of expediting replacement to customer to ensure satisfactionUPS tracking number *** confirms customer has
received new product Delivered On: Monday, 02/15/at 2:P.MFebruary 8, customer emailed agreeing to destroy malfunctioning machine within days of receiving new productCustomer has failed to confirm that malfunctioning machine is destroyed as per email agreement

Customer placed an order on BabyBrezza website, November 27, at 4:31pmOn 12/06/customer was advised of delayed shipping due to high demand for Holiday SeasonBabyBrezza CS reached out to customer on 12/12/advising of UPS Tracking number *** Scheduled For Early
Delivery On: Monday, 12/18/2017 , By End of Day

Customer spoke with a BabyBrezza Representative on 11/16/at 11:AM, CS representative was not able to replicate issues with machine while troubleshooting and machine was operating properlyCustomer requested to have machine replaced even though there were no malfunctions replicated while troubleshootingBabyBrezza offered to get machine back for in house testing, customer declined offer and disconnected phone callCustomer has not reached out requesting further assistance

Customer was refunded within 25 business days after the package arrived at BabyBrezza office. As previously advised by our customer service representatives customer was given a full refund in the amount of $99.99. Transaction number [redacted]. Customer was notified and assisted throughout the...

refund process.

Customer contacted us about a a machine making watered down and clumpy bottles. Issues discussed are most commonly affected by misuse or improper maintenance of machine. Machine was troubleshooted over the phone and as per customer machine was working fine over the phone while reassembling it....

Customer claims she was not satisfied with the machine therefore wanted new unit, as her friend also had gotten a new replacement. BabyBrezza representative emailed customer so customer could respond with a video of the malfunction. Customer did not provide video of the malfunction therefore BabyBrezza is unable to assist. BabyBrezza Customer Service is now pending until further correspondence with customer that proves the malfunction to resolve the inconvenience. Customer service representative suggested to retrieve machine in for inspection, customer denied this assistance.

Customer contacted BabyBrezza customer service on July 2nd 2015 requesting assisting operating a BabyBrezza machine. Customer was advised on 7/2/15 via email that we needed additional information about the item and proof of purchase to validate warranty and provide warranty benefits. Customer did...

not have a proof of purchase therefore BabyBrezza is unable to validate warranty benefits. However July 2nd 2015, BabyBrezza Customer service representative offered to send Mr. [redacted] a prepaid label as a courtesy to retrieve machine for repair/replacement as a courtesy. Customer did not accept to have machine sent to BabyBrezza for courtesy repair/replacement.

BabyBrezza Customer Service has no records of this customer contacting us. No records of name, email or phone number provided. We will email customer offering assistance.

Customer contacted BabyBrezza CS on 11/7/2017, warranty email was sent to customer. On 12/13/2017, customer was informed we would replace her machine. UPS Tracking number [redacted]- replacement machine delivered to customer on Thursday, 12/07/2017 at 7:31 P.M. Customer has not contacted...

BabyBrezza CS.